area of expertise

• Development and configuration of Asset and Work Management (maximo) system and facilities management
• ITIL Expert, End to End Process mapping and improvements
• Consulting, Delivery, Architecture, Leadership, PreSales and Solution designing
• Service Management, Change and Configuration Mgmt., Release and delivery Mgmt., network and monitoring Management integration itil Business Analyst and Project Estimation for process and infrastructure

SUMMARY

• Subject Matter Expert with 13+ years of experience directing cross - functional teams of technical experts to analyze systems and processes and implement Confidential TIVOLI MAXIMO EAM and Business Solution Services. Proven track record in PRINCE2 with expertise in planning, scheduling, crisis and risk management.
• Designed custom applications for Maximo 6/7.x Application configuration and customization, including use of application designer, work flows, field-level control, jython scripting and query design (SQL). Implementation and working knowledge of Total Resource Management(TRM) and (Team Foundation Server) TFS Configured system for customized start centers, escalations, cron tasks in multi clustered environment, email listener configuration, KPI Graphs. Creation of reports in BIRT and Actuate environment.
• Project experience in NOC, Data Centre, Maximo Enterprise Asset Management, Help desk, Portfolio management, M-Commerce platforms, integration with Networks and alerts management buckets, SAP systems exposure to Oil&gas, manufacturing, aviation, telecom,, financial and energy portfolio companies.
• Lead Confidential technologies as a technical architect for customization on a complete end to end solution. Completed multiple projects on Service and asset management. Implementation of Hospital management system using Confidential 9i, VB/ASP.
• Encompass detailed understanding of the business process, ability to identify new process, finding out gaps in existing process, arranging modules for new process development and implementation.
• Strengths include big picture focus while developing strategic business solutions which can include: statements of work, project management, gap and risk analysis, process re-engineering, facilitated functional design meeting and documenting requirements, use cases, change management, system resign/architecture, system and application development, QA, UAT, implementation and mentoring and coaching.
• Very good experience in Data Integrations with MAXIMO and external systems using MEA, web services, adapters, integration composer. Data upload using maximo external systems.
• Experienced in deployment, release management, troubleshooting, resolution & escalation of production issues and the analyses and optimization of production processes.
• Detail understanding of SOX compliance and COBITS, Worked as the SOX consultant, did SOX audit from IT perspective for various projects in UK. Excellent exposure in Agile methodologies well versed with V Model, waterfall approach.

TECHNICAL SKILLS

Functional Areas: EAM (Enterprise Asset Management), CAFM, IT Service Management, SOX Audit, Confidential and HRMS, Web services, REST APIs

Tools: SCCD, MAXIMO V6/7.x, TSRM, TAMIT, CCMDB, Maximo Anywhere, TADDM V7, TPM V7.1.1 and Tad4D, Maximo Spatial 7.5,

Asset & Fleet Mgmt.: Concept Evolution, FSI GO, Confidential TRIRIGA, Service Provider

Languages: VB, J2EE, Java Script, PL/SQL, XML,

Tool: Set: PL/SQL Developer, Silk test, JIRA, Confidential Visio, Toad and EA, VSS, iSET, deficiency tracker, Confidential Quality Centre

Scripting Language: 4Test, JavaScript, Caché Object Script, CSP, ASP/VB Script

Operating Systems: Windows 2008\2003\2000\XP, LINUX, AIX

RDBMS: Confidential 8i/9i, Confidential 10g, Caché 5.0, DB2, SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Upgradation of Confidential Maximo 7.1 to Maximo 7.6. Along with implementation of SSO, LDAP and maximo scheduler.
• Development in JAVA for MBO customization, jython scripting, Field attributes and bean class customization.
• Implementation and maintenance of MAXIMO Spatial and Scheduler.
• Customizing application based on the requirement traceability Matrix including Workflow, creating custom Java code using TFS for source management.
• Implementation of MAXIMO MOBILITY with 3rd party application of Interloc solutions with existing mobile solutions.
• Designing and development for interfaces between Maximo and ERP/Purchasing systems SAP & DXRE using Maximo integration framework
• Integration and configuration of SCADA system (Hystorian) using an external adaptor of ASPEN technology.

ITIL Architect

Confidential, San Ramon, California

Responsibilities:

• Upgradation of Confidential Maximo 7.2 to Maximo 7.6 on multiple platforms for asset, service desk, invoice, purchasing, RFQ modules, Change and configuration management.
• Integration and replication with 3rd party tools for data sync between shore and vessels.
• Extensive implementation and operational knowledge on MAXIMO Spatial and Scheduler.
• Customizing application based on the requirement traceability Matrix including Workflow, creating custom Java code using TFS for source management.
• Integration of MAXIMO ANYWHERE application with existing mobile solutions.
• Data migration from old Maximo version to Maximo 7.5/7.6 using upgrade utility and any SUD tool as well.
• Responsible for collecting asset and location information from within their site and recording the information onto Excel spread sheets. Clustering of Confidential Websphere Application server for deployment.
• Technical support to prepare VMs from 7.1 to 7.6 in line with the operational needs and system infrastructure design.

Confidential

SME MAXIMO/Service Provider/Asset

Responsibilities:

• End to End Technical implementation of Confidential Maximo/Service Provider for 23 customers on single platform for SR / Incident / Solution / Purchasing / Change and configuration management.
• Technical support to upgrade the Maximo system from 6.2 to SCCD 7.5 in line with the operational needs and system infrastructure design.
• Helping end users with business processes for end to end inventory and purchasing functions, creating requirements, design and process documentation.
• Customizing application based on the design documentation including Workflow, creating custom Java code and Jython scripting for Inventory, Procurement and software catalog. Implemented through TRM rule set for management and customization.
• Asset data uploads using Maximo Integration Framework (MIF), clustering for MEA (Maximo Enterprise Adapter) and integration with Directory servers.
• Responsible for collecting asset and location information from within their site and recording the information onto Excel spread sheets. These spreadsheets were analyzed and cross d with existing information within MAXIMO. The data was cleansed and put into a format ready to be imported into MAXIMO after validation and cleansing.
• Coordinate overall Project plans and secure management and stakeholder commitment, responsible for successful projects delivery & adherence to plans.
• Worked closely with design team responsible for developing a method to bring Web services into Maximo from an external system.
• Participation in the verification and validation and Quality assurance

Confidential

Environment: MAXIMO 7.5/7.6, CCMDB, TADDM, TAD4D, DB2, Actuate reporting

Responsibilities:

• Driving Incident, Problem and Change and asset Management for complete Data Center which includes daily conference call with the respective owners, taking update for the ongoing incidents and documentation of any failed change and RCA for High Severity issue.
• Planning and Defining Scope after communicating with the customer and other stakeholders.
• Coordinate overall Project plans and secure management and stakeholder commitment, responsible for successful projects delivery & adherence to plans.
• Tracking and reporting on all Projects progress, issues, risks for Management and Stakeholders
• Setting reasonable, challenging and clear expectations for people, and holding them accountable for meeting the expectations.
• Conduct process audits, do Root Cause Analysis to improve productivity and quality of NOC.
• Excellent presentation and communication skills compiled with a proficiency in problem abstraction and understanding business requirements and business process flow. Received best VOC from client for various releases of different applications.
• Worked closely with design team responsible developing a method to bring AMI meters into Maximo
• Handling Adhoc assignments for process improvement like change management mapping automation in BMC REMEDY.
• Handled license compliance for the whole Data center.
• Ensure alert monitoring using client standard monitoring tools, investigate and resolve or coordinate (escalate) to resolve through respective teams in NOC.
• Provide Problem facilitation during restoring of service resulting from a significant event (or Incident) which impacts a monitored component of the applications.

Confidential

Senior MAXIMO Developer

Environment: MAXIMO 7.X with MSAD integration, TADDM, CCMDB, BIRT reporting and Confidential 10g

Responsibilities:

• Developed and demonstrated the MAXIMO EAM, TAMIT, TADDM & CCMDB applications for WIPRO-VAS (Value Added Service).
• Helping sales executives by making technical presentations, answering technical questions and helping customer by providing best possible solution as per the business requirements.
• Helped Ernest & Young audit group in phase wise audit of the deliverables
• Sr. technician on the data migration to provide the mechanism for auto updating of person table information from the SAP portal into Maximo database.
• Working with a team of 4 and assisting team in technical issues.
• Assist the Product Tech Support team in handling customer escalation tickets
• Assist the documentation team in preparing user guides.

Confidential

Team Lead

Environment: MAXIMO 7.2, TADDM and DB2

Responsibilities:

• Implementation of MAXIMO, TADDM.
• Held a multifaceted role of handling Business Development, Sales and Marketing of Enterprise Management Services Asset and Service Management solutions of Confidential Tivoli Brand.
• Working with a team of 10 and assisting team in technical issues.
• Data upload using ITIC
• Assisted team to convert the business requirements into workflows and escalations for asset module, Purchase Module, Preventive Maintenance.
• Have trained the customer support personnel to manage and operate the product functions.

Confidential

Developer

Environment: TSRM 7.1, CCMDB 7.1, with MSAD integration/TSRM Gateway integrations, BIRT reporting and Confidential 9i

Responsibilities:

• Defining overall solution architecture for planned implementation.
• Designed Workflows for entire Service Desk support and mapped existing asset database into new system
• Configuring client’s environment and maintaining master data configuration.
• Responsible for the data collection and data uploading by executing scripts for Assets, Locations, Classifications and other objects.
• TSRM integration with Netcool/Omnibus using TSRM gateway for auto-ticket generation.
• Imparted materials and carried out end-user sessions for the 35 users.
• Reports designing in BIRT.
• Migration of Development environment to Production environment.
• Post Go-Live support to the client

Confidential

Maximo consultant

Environment: TSRM 7.1, TAMIT 7.1, EAM 7.1, BIRT reporting and Confidential 9i

Responsibilities:

• Complete Requirement gathering and analysis for existing Service Desk processes and mapping them in Maximo environment.
• Prepared and documented all the requirement analysis, ERD, functional specifications and use cases done in RA and design phase. Used tools EA and Confidential Visio to achieve best results.
• Performed presentations and demonstrations and built POCs for the end customer.
• Designed workflow processes (including Roles, Actions, Escalations and Communication Templates) for SR/ Incident/ Problem/ Solution/ Purchasing
• Performed the vital roles as an off-shore coordinator to complete all gaps and act as a bridge between the on-site and technical team.
• Report designing in BIRT.
• Performed the vital roles of Team management, coordinating with end users, System Administrators and technical team to address customer issues.
• Proactively finding flaws within existing Service Desk processes for Incident / Problem / Change management and suggesting better options, getting approvals from CAB team and implementing them thereafter using Workflows.
• Catering to user’s requirements within allotted timelines and providing permanent resolution.
• Designing a custom application after gathering requirements from the client.
• Creating custom reports for the designed application.

Confidential

Responsibilities:

• Correct and up-to-date SOX audit information, as per the SOX template shared by the IT Controller.
• Update documents in Confidential folders, Support central and updated status in deficiency tracker.
• Up-to-date data in iSET
• Record of completed activities and pending activities on the last day of every week
• Removing redundant data, updating old data and closing gaps by liaising with the relevant app teams.

Confidential

Senior Software engineer

Responsibilities:

• Understanding the applications and the current testing framework.
• Got a detailed understanding of business functionality and took the responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process.
• Writing automated test scripts

Confidential

Software developer

Environment: ASP/VB, Confidential 9i, JavaScript, HTML

Responsibilities:

• Requirement Analysis and Design at client side.
• Writing code for fulfilling the requirements collected in the requirement analysis phase.
• JavaScript and HTML for client side scripting
• Testing the application.
• Bug Fixing.
• Post Go-Live support to the client