Senior Business Process Specialist Resume

SUMMARY

Senior Business Analyst with extensive project management experience is offering over 30 years of software development and software delivery expertise to support company goals and objectives.
Excellent written and verbal communicator. Results driven.
Skilled in negotiations and personal communications to secure positive relationships with stakeholders.
Detail oriented with intense requirement gathering and analysis skills to support quality assurance objectives.
Consistent producer of high quality requirement and project management documentation and deliverables.
Consistently develops rigorous/detailed use cases, user stories, test cases/plans, and acceptance criteria.

TECHNICAL SKILLS

Waterfall Development Model
Software Development Life Cycle (SDLC)
Agile
SQL
Unified Modeling Language (UML)
Rational Unified Process (RUP)
Microsoft Word
Microsoft Excel
Visual Basic
Microsoft Outlook
Microsoft Access
Microsoft SharePoint
Microsoft Visio
Microsoft PowerPoint
Microsoft Project
FTP/SFTP
EBMX Data Transfers
RDBM
SQL*Plus
PL/SQL
Oracle
DOS
DB2 iRise
Rational RequisitePro
Rational SoDA for Word
Rational Software Modeler/Rational Rose
MVS
VAX
UNIX
Oracle Forms (2.0, 2.5, 4.5)
Oracle Reports (1.0, 2.5)
Oracle Developer/2000

PROFESSIONAL EXPERIENCE

Senior Business Process Specialist

Confidential

Responsibilities:

Partnered with cross - functional teams and external suppliers to shift pension liabilities to external affiliates.
Led cross-functional team and partnered with external supplier to automate acquisition and management of motor vehicle records for lease car holders.
Led cross-functional team and partnered with external suppliers to automate receipt and fulfillment of courtesy glass replacement and roadside assistance requests for company car leases.
Led cross-functional team and partnered with external supplier to update the Lapeer Road Marshalling Center with building-wide WiFi and an enhanced vehicle tracking system.
Partnered with cross-functional teams and external suppliers to design, build, and maintain critical automated data feeds and exchanges between the Company Car System, other FCA systems, and external supplier systems.
Partnered with cross-functional teams and external suppliers to upgrade the Company Car System as corporate policies changed.
Worked with cross-functional teams to establish automated tracking of company cars through UCONNECT.
Led cross-functional team to build a corporate-wide inventory tracking solution for non-revenue company cars.
Created and maintained business requirements, user stories, use cases, data mappings, test scenarios, prototypes, data flows, business process flows, system process flows, and entity relationship diagrams.
Tested deliverables before UAT. Verified production deployments. Managed system enhancement requests.
Wrote SQL daily to support testing, reporting, and user inquiries. Troubleshoot issues.
Liaised for business teams, developers, and external suppliers in the Americas, Europe, and South Asia.
Coordinated and facilitate stakeholder meetings, requirement approvals, and work/enhancement prioritization.
Enforced priorities. Provided regular status updates to stakeholders, managers, project teams, and suppliers.
Developed and maintained SharePoint sites and libraries.

Business Analyst

Confidential

Responsibilities:

Maintained business/system requirements across 4 business units to capture data for federal regulatory reporting.
Prepared requirements and developed rigorous test scenarios for an application disaster recovery plan.
Participated in a cross-functional team to evaluate IT applications for corporate records management compliance.

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