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Senior Business Process Specialist Resume


  • Senior Business Analyst with extensive project management experience is offering over 30 years of software development and software delivery expertise to support company goals and objectives.
  • Excellent written and verbal communicator. Results driven.
  • Skilled in negotiations and personal communications to secure positive relationships with stakeholders.
  • Detail oriented with intense requirement gathering and analysis skills to support quality assurance objectives.
  • Consistent producer of high quality requirement and project management documentation and deliverables.
  • Consistently develops rigorous/detailed use cases, user stories, test cases/plans, and acceptance criteria.


  • Waterfall Development Model
  • Software Development Life Cycle (SDLC)
  • Agile
  • SQL
  • Unified Modeling Language (UML)
  • Rational Unified Process (RUP)
  • Microsoft Word
  • Microsoft Excel
  • Visual Basic
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft SharePoint
  • Microsoft Visio
  • Microsoft PowerPoint
  • Microsoft Project
  • EBMX Data Transfers
  • RDBM
  • SQL*Plus
  • PL/SQL
  • Oracle
  • DOS
  • DB2 iRise
  • Rational RequisitePro
  • Rational SoDA for Word
  • Rational Software Modeler/Rational Rose
  • MVS
  • VAX
  • UNIX
  • Oracle Forms (2.0, 2.5, 4.5)
  • Oracle Reports (1.0, 2.5)
  • Oracle Developer/2000


Senior Business Process Specialist



  • Partnered with cross - functional teams and external suppliers to shift pension liabilities to external affiliates.
  • Led cross-functional team and partnered with external supplier to automate acquisition and management of motor vehicle records for lease car holders.
  • Led cross-functional team and partnered with external suppliers to automate receipt and fulfillment of courtesy glass replacement and roadside assistance requests for company car leases.
  • Led cross-functional team and partnered with external supplier to update the Lapeer Road Marshalling Center with building-wide WiFi and an enhanced vehicle tracking system.
  • Partnered with cross-functional teams and external suppliers to design, build, and maintain critical automated data feeds and exchanges between the Company Car System, other FCA systems, and external supplier systems.
  • Partnered with cross-functional teams and external suppliers to upgrade the Company Car System as corporate policies changed.
  • Worked with cross-functional teams to establish automated tracking of company cars through UCONNECT.
  • Led cross-functional team to build a corporate-wide inventory tracking solution for non-revenue company cars.
  • Created and maintained business requirements, user stories, use cases, data mappings, test scenarios, prototypes, data flows, business process flows, system process flows, and entity relationship diagrams.
  • Tested deliverables before UAT. Verified production deployments. Managed system enhancement requests.
  • Wrote SQL daily to support testing, reporting, and user inquiries. Troubleshoot issues.
  • Liaised for business teams, developers, and external suppliers in the Americas, Europe, and South Asia.
  • Coordinated and facilitate stakeholder meetings, requirement approvals, and work/enhancement prioritization.
  • Enforced priorities. Provided regular status updates to stakeholders, managers, project teams, and suppliers.
  • Developed and maintained SharePoint sites and libraries.

Business Analyst



  • Maintained business/system requirements across 4 business units to capture data for federal regulatory reporting.
  • Prepared requirements and developed rigorous test scenarios for an application disaster recovery plan.
  • Participated in a cross-functional team to evaluate IT applications for corporate records management compliance.

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