SUMMARY

• 12+ years of Diverse Experience in Software Quality Assurance and in Analysis, Design of Manual & Automation testing of a wide variety of Mobile, Web - Based, Client/Server & IOT applications.
• Expertise in Quality Analysis with strong understanding of Software Development Life Cycle (SDLC).
• Highly experienced in Testing Mobile Applications - Mobile Websites, Native/Hybrid Apps (Mobile QA).
• Good experience working on Connected Devices/Smart home applications & Working with consumer electronics as Embedded device & Streaming technology (Internet of Things-IOT).
• Expert in testing Content Management System (CMS) - Test & Target content in the wide variety of applications using Adobe CQ5 tool.
• Responsible for analysis of Business requirements for accuracy, completeness, redundancy, ambiguity, and testability. Defined Testing scope, approach, risks, assumptions & Design, build, Prioritize test cases.
• Involved in Sanity Testing, Smoke Testing, Black Box Testing, UI Testing, Functional Testing, Performance Testing, Positive/Negative Testing, Security Testing, Stress Testing, Integration Testing, System Testing, Volume Testing, Exploratory testing, User Acceptance Testing (UAT) and Regression Testing wide variety of Applications.
• Extensively tested enterprise applications on both 2ft/10ft devices like Mobile Devices (iOS/Android), Confidential TV, ROKU, XBOX, TVOS ( Confidential, Confidential, Visio), Fire TV, NVIDIA, Android TV (Mi Box).
• Good Proficiency in Hands on testing of Omniture/Venona/ Quantum testing - Data Analytics.
• Created and maintained the Testing project schedule & Report/communicate test status and metrics to project stakeholders & maintain the Testing project schedule.
• Delivered outstanding software projects with very High Frequency Release cycles.
• Responsible for delivering Mobile eCommerce projects with emphasis on Test driven development methodologies .
• Managed QA through all phases of the Software Development/Testing Life Cycle including Test Planning, Test design, Functional test, Integration test, System test, User Acceptance, A/B testing, Production release, Maintenance and Support.
• Proficient in Estimation, Test Planning, Requirement Study, Developing test scenarios and test cases, Functional Testing, Regression testing, Production support, Defect Management & Onsite/offshore co-ordination.
• Maintained the Requirements Traceability Matrix (RTM), Test Matrix and also performed Gap Analysis.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
• Worked in AGILE (Scrum/XP), SAFe, Kanban Methodology projects.
• Excellent analytical and dynamic troubleshooting skills, interpersonal, presentation, Business analysis, project management skills with excellent communication skills.
• Strong leadership qualities with ability to work as part of a team and self-motivated.

TECHNICAL SKILLS

Testing Tools: Confidential -ALM, JIRA, TestRail, Confidential -QC/QTP, Test Manager, Rational Quality Manager, Rational, Test Professional, Bugzilla, Rally, Clear Quest, Mingle, Crashlytics Beta, Test FlightTest Fairy, Hockey App, XCode, Android Studio, Device Anywhere, Sauce Labs, Zephyr, TFS

Mobile Devices: iOS - iPhone’s/ iPad’s, Android - Phones/Tablets/Kindle, Simulators, Emulators

Streaming Devices: Confidential TV, Roku, TVOS ( Confidential, Confidential, Visio), XBOX, Fire TV Stick, Mi Box, Chromecast

Scripting Languages: C, C++, JAVA, Swift, Kotlin, JavaScript, Shell script, HTML, CSS, .Net, Python, XML

Database: Confidential, MS-SQL Server, DB2, MySQL

Web Confidential: Charles Proxy, POSTMAN, Confidential, SOAP UI, REST, Jenkins, Git Hub, Git Lab, Source Tree

Analytics/BI Tools: VOLT, Groucho, Kibana, Omniture Tracking

Packages: MS-Office (Word, Excel), Visual Studio, WIKI, SharePoint, Confluence, Atlassian, Chalk

Operating systems: MAC, Windows-98/NT/2000/2003/XP/Vista/7/10, Unix/Linux

Servers: IIS, Confidential Web sphere, Web logic, Tomcat, HTTP Server

Browsers: Internet Explorer, Netscape, Safari, Mozilla Firefox, Confidential Chrome

Protocols: TCP/IP Protocol suite (HTTP, HTTPS, SMTP, SSL, UDP, FTP, Telnet, DHCP, DNS), LDAP

PROFESSIONAL EXPERIENCE

Confidential , Denver, CO

Sr. QA Test Engineer

Responsibilities:

• Re-engineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.
• Created & Executed appropriate Quality Test Plans, Test Strategies & Processes for Development activities in concert with Business & Project Management efforts to meet delivery commitments.
• Good experience working in various Agile - Scrum, Kanban, SAFe methodologies.
• Excellent experience in testing wide variety of WEB, Client-Server, Mobile, ERP, Cloud, IOT applications.
• Extensively performed testing of TVision streaming application on OTT platforms.
• Performed testing of streaming application on 5G Home Internet Wi-Fi & LTE Wireless networks.
• Performed Set-top box (STB) testing with receivers for TVision streaming application.
• Rigorously tested Native & Hybrid - Mobile Apps, Mobile Websites on both iOS & Android platforms.
• Extensively tested TVision streaming application on 2ft devices for Mobile Devices including but not limited to iOS - iPhones & iPAD’s, Android - Phones & Tablets.
• Rigorously tested TVision streaming application on 10ft devices like TVOS - Confidential TV, ROKU, XBOX, TVSDK - Confidential, Confidential, Visio, Fire TV, Nvidia Shield & Mi Box.
• Worked on testing Connected Solutions/Smart home/Home Security applications & Automation products/applications (Internet of Things-IOT).
• Experience with Large scale implementations consisting of multiple Data Migrations, complex batch interfaces and real-time API interfaces using webservices.
• Tested back-end REST API’s using Charles Proxy & POSTMAN tools.
• Lead the on-shore & off-shore test teams by coordinating/supervising the planning and preparation of the Test deliverables.
• Good experience working in Agile Scrum & Kanban methodologies.
• Conducted automated testing using Selenium Web Driver, AngularJS, NodeJS, including scripting using a framework, executing and debugging scripts.
• Performed testing of Mobile apps using XCTest/XCUI with XCode using Swift, Appium/Espresso with Android Studio using Java test automation tools for iOS/Android.
• Defined and created key metrics and audit process to track Defects, Defect counts, Test results and Test status to ensure goals were met.
• Performed Functional, UI, Regression, Database Testing during all development and post deployment maintenance.
• Participated & Performed both back end system and front-end UI triage and troubleshooting when identifying defects.
• Performed Database verification by executing SQL queries to ensure requirements are being met.
• Developed Appium framework using a design pattern - Page Object Model.
• Responsible for testing & maintaining of automation scripts including Setup/configuring URL’s, triggering scripts, build Test data & debugging script failures using various Automation tools.
• Spearheaded quality process training to technical staff and acted as an internal quality consultant to advise or influence business and technical partners.
• Accomplished quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
• Performed Analytics & Accessibility Testing during all development and post deployment maintenance.
• Defined Testing scope, approach, risks, assumptions & Design, build, and prioritize test cases.
• Created and maintained the Testing project schedule & Report/communicate test status and metrics to project stakeholders & maintain the Testing project schedule.
• Developed, modified, enhanced and implemented test plans designed to support new or existing business initiatives.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines. Evaluated & Executed manual and automated tests during Sprint and Release cycles.
• Tested applications involving Rest APIs, relational databases and worked on integrating test execution with CI/CD tools like Jenkins.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Documented and communicated the status of the testing progress, risks and issues to the project team for escalation as necessary.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.

Environment: Agile Scrum, Kanban, JIRA, Test Rails, Confidential ALM, iOS, Android, Confidential TV, Roku, Confidential TV, Xbox, Cassandra, Irdetto, OTT, OTA, STB’s, Volt, Groucho, Kibana.

Confidential , Greenwood Village, CO

Sr. QA Test Engineer

Responsibilities:

• Created & Executed appropriate Quality Test Plans, Test Strategies & Processes for Development activities in concert with Business & Project Management efforts to meet delivery commitments.
• Re-engineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.
• Good experience working in various Agile - Scrum, Kanban, SAFe methodologies.
• Excellent experience in testing wide variety of Websites, Client-Server, Mobile, Salesforce applications.
• Performed testing for Spectrum TV streaming application on various OTT platforms.
• Rigorously tested Mobile-Native/Hybrid apps, Mobile-Websites for iOS and Android devices.
• Extensively tested Spectrum TV streaming application on various platforms/devices like Phone, Tablets, Kindle, 4K Confidential TV, Non-4K Confidential TV, Roku, XBOX, Confidential TV, Chromecast.
• Performed Set-top box (STB) testing with Spectrum Receivers for Spectrum TV (STVA) application.
• Good experience working in Agile Scrum & Kanban methodologies.
• Tested REST API’s using Charles Proxy & POSTMAN tools.
• Highly proficient in analyzing logs using Volt, Splunk, Kibana, Groucho tools for Business Intelligence analytics.
• Lead the on-shore & off-shore test teams by coordinating/supervising the planning and preparation of the Test deliverables.
• Worked on testing Connected Solutions/Smart home/Home Security applications & Automation products/applications (Internet of Things-IOT).
• Excellent hands-on experience with smart home protocols such as Zigbee, Z-Wave, BLE.
• Extensively tested applications using Appium/Selenium, XCTest/XCUI/XCode, Espresso/Android Studio Test automation tools for iOS/Android.
• Defined and created key metrics and audit process to track Defects, Defect counts, Test results and Test status to ensure goals were met.
• Created and maintained test suite and performed test execution of Functional, Non-Functional & Regression tests.
• Participated & Performed both back end system and front-end UI triage and troubleshooting when identifying defects.
• Performed Database verification by executing SQL queries to ensure requirements are being met.
• Developed Appium framework using a design pattern - Page Object Model.
• Conducted automated testing using JAVA with Selenium Web Driver, AngularJS, NodeJS, including scripting using a framework, executing and debugging scripts.
• Responsible for testing & maintaining of automation scripts including Setup/configuring URL’s, triggering scripts, build Test data & debugging script failures using various Automation tools.
• Spearheaded quality process training to technical staff and acted as an internal quality consultant to advise or influence business and technical partners.
• Accomplished quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
• Participated & Performed analysis of business requirements for accuracy, completeness, redundancy, ambiguity, and testability.
• Manually performed Functional, UI, Regression, Database Testing during all development and post deployment maintenance.
• Performed Analytics & Accessibility Testing during all development and post deployment maintenance.
• Defined Testing scope, approach, risks, assumptions & Design, build, and prioritize test cases.
• Created and maintained the Testing project schedule & Report/communicate test status and metrics to project stakeholders & maintain the Testing project schedule.
• Developed, modified, enhanced and implemented test plans designed to support new or existing business initiatives.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Responsible as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Evaluated & Executed manual and automated tests during Sprint and Release cycles.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Documented and communicated the status of the testing progress, risks and issues to the project team for escalation as necessary.
• Prepared, designed, and executed Regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Tested applications involving Rest APIs, relational databases and worked on integrating test execution with CI/CD tools like Jenkins.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.

Environment: Agile Scrum, Kanban, JIRA, Test Rails, Confidential ALM, iOS, Android, Confidential TV, Roku, Confidential TV, Xbox, Cassandra, Irdetto, OTT, OTA, STB’s, Volt, Groucho, Kibana.

Confidential, Englewood, CO

Sr. QA Test Engineer

Responsibilities:

• Analyzed User Requirements, Design, Develop, Document & Maintain Test Plans & Test Cases.
• Designed, developed and executed Tests for Online Order, Internal facing & .COM applications.
• Good experience working in various Agile - Scrum, Kanban, SAFe methodologies.
• Performed Set-top box (STB) testing with variety of Confidential Receivers like Hopper/Joey/Walley (SD, HD, 4K) for Confidential Anywhere application.
• Excellent experience in testing wide variety of Websites, Client-Server, Mobile, Cloud applications.
• Performed test execution of Automated Functional, Non-functional, and Regression tests.
• Rigorously tested Native & Hybrid - Mobile Apps, Mobile Websites on both iOS & Android platforms.
• Performed testing for wide variety of applications on OTT platforms.
• Configured the new set-top boxes for testing through various available connection configurations.
• Lead the on-shore & off-shore test teams by coordinating and supervising the planning and preparation of the test deliverables.
• Extensively tested Confidential Anywhere streaming applications on devices like Mobile Devices (iOS/Android), Confidential TV, ROKU, XBOX, TVOS ( Confidential, Confidential, Visio), Fire TV, NVIDIA, Android TV, Chromecast.
• Extensively tested various functionalities including Live TV, Guide, VOD, Digital Video Recording (DVR).
• Tested REST API’s using Charles Proxy & POSTMAN, SOAP UI tools.
• Performed testing of Mobile apps using XCTest/XCUI with XCode, Appium/Espresso with Android Studio test automation tools for iOS/Android.
• Worked on testing Connected Solutions/Smart home/Home Security applications & Automation products/applications (Internet of Things-IOT).
• Proficient in analyzing logs using Splunk, Kibana tools.
• Performed database verification by executing SQL queries to ensure requirements are being met.
• Spearheaded various QA phases and performed hands on testing including Regression, Functionality and Pre-Release testing.
• Tested & maintained automation scripts including setup/configuring URL’s, Triggering scripts, build Test data & debugging script failures using various Automation tools.
• Performed automated testing using Selenium Web Driver, AngularJS, NodeJS, including scripting using a framework, executing and debugging scripts.
• Participated & Performed analysis of business requirements for accuracy, completeness, redundancy, ambiguity, and testability.
• Manually performed Functional, UI, Regression, and Database Testing during all development and post deployment maintenance.
• Defined Testing scope, approach, risks, assumptions & Design, build, and prioritize test cases.
• Created and maintained the Testing project schedule & Report/communicate test status and metrics to project stakeholders & maintain the Testing project schedule.
• Worked in AGILE/SCRUM Methodology projects.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Accountable as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Performed Browser compatibility testing of wide variety of applications across the board.
• Reviewed the QA documentation with the Program Manager and get their approval before the Testing Cycles.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Documented and communicated the status of the testing progress, risks and issues to the project team for escalation as necessary.
• Prepared, designed, and executed Regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Performed testing of Rest APIs, relational databases and CI/CD tools like Jenkins.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.
• Responsible for working within development teams implementing large scale projects successfully roll-off into production.
• Created Test Plans by going through the design and functional specifications.
• Performed extensive Manual Testing on a continuous basis for enhancement releases and patches.
• Effectively handled routine generation of Defect Metrics and communicated them to higher management on a timely basis.
• Developed test scripts for Data Driven tests. Executed the test scripts and analyzed the results.

Environment: Confidential ALM, Agile, JIRA, iOS, Android, Quality Center, Clear Quest, Load Runner, Win Runner, J2EE Web based and SQL Server 2005/2008, Confidential, Win XP/Win 7/Win 8/10

Confidential, Chicago, IL

Sr. QA Test Engineer

Responsibilities:

• Rigorously Tested enterprise applications on POS cash registers, Self-checkout (SCO) machines.
• Developed POS test cases and performed test execution involving various POS functionalities.
• Created & Executed appropriate Quality Test Plans, Test Strategies & Processes for Development activities in concert with Business & Project Management efforts to meet delivery commitments.
• Strong experience with Loyalty Rewards Programs and E-commerce Platforms.
• Performed testing of Mobile - Native/Hybrid apps, Mobile websites on iOS and Android devices & also worked on Web based & Kiosk based E-commerce enterprise applications.
• Designed test plans for both manual & automation testing for WEB, Client-Server, Mobile applications.
• Extensively tested applications using Appium/Selenium, XCTest/XCUI/XCode, Espresso/Android Studio Test automation tools for iOS/Android.
• Rigorously tested Content Management System (CMS) - Test & Target content for wide variety of applications using Adobe CQ5 tool.
• Extensively tested features like Search, Browse, Checkout, Order Management and was also responsible for Data Analytics testing.
• Extensively tested e-commerce applications in regards to WCS Migration projects.
• Performed test execution of automated Functional, Non-functional, and Regression tests.
• Lead the on-shore & off-shore test teams by coordinating and supervising the planning and preparation of the Test deliverables.
• Spearheaded various QA phases and performing hands on testing including Regression, Functionality and Pre-Release testing.
• Responsible for testing/working on Connected Solutions/Smart home/Home Security & Automation products/applications (Internet of Things-IOT).
• Performed testing of automation scripts including Setup/configuring URL’s, triggering scripts, build Test data & debugging script failures using various Automation tools.
• Tested REST API’s using Charles Proxy & POSTMAN tools.
• Responsible for continuous integration, test-driven development methodologies across all disciplines in the organization for producing low-defect software.
• Manually performed Functional, UI, Regression, and Database Testing during all development and post deployment maintenance.
• Defined Testing scope, approach, risks, assumptions & Design, build, and prioritize test cases.
• Created and maintained the Testing project schedule & Reported/communicated test status and metrics to project stakeholders & maintain the Testing project schedule.
• Tested Bluetooth Low-Energy (BLE) beacons and location-based Confidential (geo-fencing).
• Worked in AGILE/SCRUM Methodology projects.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Responsible as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Reviewed the QA documentation with the Program Manager and get their approval before the Testing Cycles.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Prepared, designed, and executed Regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Performed testing of Rest APIs, relational databases and CI/CD tools like Jenkins.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.
• Responsible for working within development teams implementing large scale projects successfully roll-off into production.
• Created Test Plans by going through the design and functional specifications.
• Performed extensive Manual Testing on a continuous basis for enhancement releases and patches.
• Effectively handled routine generation of Defect Metrics and communicated them to higher management on a timely basis.
• Involved in testing the Guide information for the backend database using SQL and TOAD tool.
• Developed test scripts for Data Driven tests. Executed the test scripts and analyzed the results.

Environment: Agile, JIRA, Confidential ALM, iOS, Android, Quality Center, Clear Quest, Load Runner, Win Runner, J2EE Web-based and SQL Server 2005/2008, Confidential, Win XP/Win 7/Win 8/10

Confidential, Atlanta, GA

Sr. QA Test Engineer

Responsibilities:

• Lead the on-shore & off-shore test teams by coordinating and supervising the planning and preparation of the Test deliverables.
• Excellent experience testing Loyalty Rewards Programs in e-commerce Platforms.
• Rigorously Tested enterprise applications on POS cash registers, Self-checkout (SCO) machines.
• Developed POS test cases and performed test execution involving various POS functionalities.
• Performed testing of Mobile apps, Web apps on iOS and Android devices & also worked on Smart Kiosks of E-commerce enterprise applications.
• Analyzed Business requirements for accuracy, completeness, redundancy, ambiguity, and testability.
• Tested various enterprise applications for Windows 7 Upgrade testing.
• Extensively tested Mobile-Native/Hybrid apps, Mobile-Websites for iOS and Android devices.
• Performed Browser compatibility testing of wide variety of applications across the board.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Accountable as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Executed Manual & Automated tests during Sprint and Release cycles.
• Developed test strategies, test plans, and test cases for Web sites, Mobile apps verification.
• Worked on maintaining automation scripts including Setup/configuring URL’s, triggering scripts, build Test data & debugging script failures.
• Reviewed the QA documentation with the PM and get their approval before the Testing Cycles.
• Was Responsible for handling various QA phases and performing hands on testing including Regression, Functionality and Pre-Release testing.
• Performed Functional, UI, Regression, and Database Testing during all development and post deployment maintenance.
• Created test cases with expected results in QC and/or ALM and involved in Execution of Automation Test scripts in QC.
• Worked in AGILE/SCRUM Methodology projects.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Responsible as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Executed manual & automated tests during Sprint and Release cycles.
• Reviewed the QA documentation with the Program Manager and get their approval before the Testing Cycles.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Documented and communicated the status of the testing progress, risks and issues to the project team for escalation as necessary.
• Performed testing of Rest APIs, relational databases and CI/CD tools like Jenkins.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.
• Responsible for working within development teams implementing large scale projects successfully roll-off into production.
• Prepared, designed, and executed regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Performed extensive manual testing on a continuous basis for enhancement releases and patches.
• Accountable for managing the offshore based test teams responsible for regression testing of the product.

Environment: Quality Center, QTP, Clear Quest, Load Runner, Win Runner, J2EE Web-based and SQL Server 2005/2008, Confidential, Win XP/Win 7/Win 10

Confidential, NE

QA Test Engineer

Responsibilities:

• Analyzed the user requirements, functional specifications and Use Case documents and created the Test Plans, Test cases for Functional testing.
• Spearheaded weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project as a whole and leading offshore team.
• Managed Regression Test activities, involving multiple team members, for projects of moderate to high complexity.
• Performed Browser compatibility testing of wide variety of applications across the board.
• Created Test Plan, understand scope dependencies and estimate timelines.
• Prepared, designed, and executed Regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Implemented AGILE/SCRUM methodologies.
• Analyzed Functional specs for completeness and testability and create Test Plan, understand scope dependencies and estimate timelines.
• Accountable as QA Scrum Team contributor to deliver features and increase the feature test coverage.
• Executed Manual & Automated tests during Sprint and Release cycles.
• Reviewed the QA documentation with the Program Manager and get their approval before the Testing Cycles.
• Developed test scripts and test software, for iterative and incremental software development efforts.
• Documented and communicated the status of the testing progress, risks and issues to the project team for escalation as necessary.
• Prepared, designed, and executed Regression test plans and cases based on customer and software requirements and technical understanding of product architecture.
• Performed testing of Rest APIs, relational databases and CI/CD tools like Jenkins.
• Ensured Traceability of regression test cases to requirements & Verify accuracy of regression test results and documents results.
• Actively worked on GUI (Graphic User Interface, Content Validation) testing, Functional testing, System testing, Ad-hoc testing and coordinated UAT.
• Maintained the Requirement Traceability Matrix (RTM) to track the coverage of Requirements vs. designed test cases.
• Used Quality Center as Test Repository for Requirements, Test plans, mapping business requirements to Test sets, archiving the Test results by build wise, Tracking Defects, Analyzed the productivity based on the open, closed, blocked, Reopened bugs.
• Developed test strategies, test plans, and test cases for web site verification.
• Tested the application from the logical storage of the data, validating the storage data with the UI.
• Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.

Environment: Quality Center, QTP, Clear Quest, Load Runner, Win Runner, J2EE Web-based and SQL Server 2005/2008, Confidential, Win XP/Win 7