SUMMARY

• As a Creative and Progressive Human Services professional eager to ensure improved Human Resources Administration and Management experiences for a wide range of business operational activities a dedicated team.
• With over 8+ years of experience as a dedicated HR professional in human capital management and employee relations with a passion for service, talent acquisitions, benefits, and HR policy implementation, I strive to provide timely employee wellness projects and employee engagement with a reputable organization.

PROFESSIONAL EXPERIENCE

HRIS QA PROGRAM MANAGER

Confidential, Maryland

Responsibilities:

• Conducted screening for Claim Benefits sessions for over 500 employees to advise, inform, and guide staff. Clarified regulatory changes.
• Significantly reduced appeals and overall negative programmatic impacts by 30% via customer relationship management (CRM) skills.
• Performed Help Desk organized Planning coordination.
• Planned organizational workforce document and oversaw PeopleSoft databases entries by staff for compliance.
• Advise executive management on Human Resources, Development, and tracking performance or issues, such as diversity, management, performance appraisals, salary, classification, HR Data trends, and leadership development

HUMAN SERVICES SPECIALIST

Confidential, Maryland

Responsibilities:

• Managed processes for the HR external and internal recruitment, interview, selection, and hiring actions.
• Coordinate and supervise tasks for Specialists, Analyst and other Supporting Staff.
• Effectively facilitated mediation for disputes and grievances applicatied procedures, and disciplinary actions equally.
• Implement extensive labor relations strategies while maintaining company integrity and internal sovereignty.

HUMAN SERVICES SPECIALIST

Confidential, Maryland

Responsibilities:

• Oversee employee benefits structures including healthcare, worker's compensation, risk - benefit administration, pension fund scheme payments and related claims.
• Guided HR Projects and Analytics, Development and Implementation. Delivered HR Advice and guidance to ensure and improve the compliance and quality of service. HR Function - Recruiting, Compensation, HRIS, Onboarding, and Exit Processes.
• Trained and advised staff on Labor Management Administration.Performing risk management and HR Analyzing Data and Reports Experience.

CONTRACT MANAGER

Confidential, Maryland

Responsibilities:

• Encouraged Teamwork, Customer Services. Responsible for creating and managing budgets for the HR Department.
• Ensured regulatory compliance of human resources policies at the local and federal level. Analyzed, Contracts,, & Talent. Oversaw position and classification management for timely response and onboarding actions.
• Compensation reviews and position classification processes for service areas and wage-equity for job selections of all job groups.
• Collaborated with cross-functional departments to create recommendations for the costs and potential budget impacts. Managed employee and staff business process for company and biweekly orientation for the whole department.
• Managed all participants in company development committees. Compliance, Recognitions, monitor, arrange and ensure all mandatory is completed and up-to-date.
• Guided Recognition and Programs. Issued written proposals and communications using computer applications and provide timely and effective insight.
• Performed recruitment efforts; perform salary equity studies, onboard / exit interviews.

RESEARCH ANALYSTS

Wash, DC

Responsibilities:

• Represented the company during hearings and layoff discussion meetings.
• Prescribed management resolution, information,, and resources for developing future leaders, case managers, programmes and voluntary professionals.
• Prepared weekly QA Evaluations for local and central Executive-Level Management and Co-ordinates cases, services, management court visits.

HUMAN RESOURCES ANALYST / OFFICE MANAGER

Confidential, Georgia

Responsibilities:

• Overseeing programs for learning and development as well as initiatives. Hosted onboarding sessions for employees
• Personally conduct exit interviews of all departing employees.
• Prepared candidate applications for approval regarding all jobs offered exceeding $120 per annum, submitting reports timely.
• Spearhead numerous regional and university -wide human resource data projects related to employee incentive and recognitions and advise executive management on HR trends through targeted consultations.
• Trained and Ran eLearning and online modules of SSU. Supervised graduate and undergraduate work study program employees and agreements for compliance.

TECHNICAL SKILLS

MS Projects, ADP, CRITERION HCM, QLIKVIEW, Handbooks, Employee Relations, Employer Rights, Equal Employment Onboarding, Resource, Workflow, Confidential Teams, Google Suite Administration, PeopleSoft, programs, WorkDay, CRM Software, C-Suite Data Analysis Software, Confidential Office Suite

TECHNICAL SKILLS

• Time Management, Scheduling, HRIS Data Analysis, Records Keeping, Staff Development,, Instructions, Monitoring, Auditing
• Verbal & Written Communications, Conflict Resolution,
• Listening, Empathy, Negotiation, Discretion, Solutions and Planning
• Change Management, Innovation, Flexible, Improvisation, Pivoting, Fluidity, Resource and Referrals
• Project Management, Scheduling, Collaboration, Performance
• Strategics, Staffing, Orientations, Team Building, Coaching, Mentorship,
• Integrity, Confidentiality, Trustworthiness Trustworthiness
• Intercultural Sensitivity & Diversity, EEOC Guidelines, Onboarding, Personnel
• Employer and Employee Relations, FMLA & ADA, Benefits,
• Classifications, Compensation, Contract Employee Management, SPS/Workday Systems Data, Risk Management