SUMMARY

• Technology driven, pro - active, self-motivated and highly reliable professional who has natural ability to deliver under constraints.
• Fast learner has excellent communication, interpersonal, negotiation, analytical and problem-solving skills.
• Senior Solution Architect having 18+ years of experience in Information and Communication Technologies (ICT) Industry out of which 15+ years of extensive experience in Online Charging System (OCS), Business Support System ( BSS ), Intelligent Network(IN), Fixed Line Network and Voice Over IP (VOIP).

TECHNICAL SKILLS

Telecom: BSS/OSS, OCS, PCC, CRM, GPRS, LTE, 5GC, VOLTE, IMS, VOIP, WIFI, SMS, VAS, Voice, Data - PCEF, Policy - PCRF, Charging, Billing, Call flows, Mediation, CDR Handling, Catalog Manager and Order Care

Protocols: TCP/IP, SCTP, CAMEL, CAPv1, CAPv2, CAPv3, MAP, INAP, SS7, SIGTRAN, M3UA, DIAMETER, HTTP, SNMP, SMPP, SIP, Gy, Gx, Ro & Sy.

Container Technologies: Docker, Kubernetes, Helm

CI/CD Tools: Jenkins, Git, Github, Ansible

Tools: Wireshark, Putty, WinSCP, SharePoint, Jira, Wireshark, ASN1Viewer, Traffic Simulator

Database: PostgreSQL

Scripting & Programming: Core Java, TTCN3, Shell scripting

IP & Networking: IP Addressing, Subnetting, VPN, VLAN, DHCP, FTP, DNS, NTP, NAT

API Technologies & Tools: REST, SOAP, Confidential, YAML, SoapUI

OS & Other Apps: Windows, UNIX, Linux, MS Office (PowerPoint, Excel, Word), Project Planner, Visio.

Confidential Pre-Sales Tools: FocalPoint, ECP, Premium Proposal, ELIS, Light House

PROFESSIONAL EXPERIENCE

Confidential

Senior Solution Architect

Responsibilities:

• 11+ years of extensive experience and knowledge in solution analysis, architecture, design, Impact assessment, build, Installation, Integration, Configuration, Upgrade, Troubleshooting, Operation & Maintenance of Confidential BSS solutions. Expertise in Confidential OCS ( Online Charging System ) IN ( Intelligent Network ) Solution Components such as CCN (Charging Control Node), OCC(Online Charging Control), AIR(Account Information and Refill), SDP(Service Data Point), VS(Voucher Server), ECMS( Confidential Customer Management System), CRS ( Charging Data Reporting System ), Revenue Manager, CBiO(Charging and Billing in One), DMP ( Digital Monetization Platform) and Mediation (Multi Mediation) solutions.
• Also have knowledge and integration experience with Confidential OSS solutions such as Catalog Manager ( Confidential Catalog Manager), Order Care ( Confidential Order Care) and Provisioning (Multi Activation).

Solution Architect

Responsibilities:

• Extensive experience in large scale Confidential solutions Implementation and design and delivery of Transformation projects for various telco clients around the world both in onsite and offshore using Confidential ’s PROPS-C project management model
• Prepared, delivered, reviewed and also lead the team to deliver several project design and delivery artifacts such as Requirement Specification, Impact Analysis, High Level Design, Low level Design, Migration Design & Strategy, Acceptance Test Plan and Strategy, Test Cases, Delivery Plan, Method of Procedure, Minutes of Meeting and Customer Workshop in Multi-Vendor environments.
• Worked as a Customer Solution Responsible (Core-3 member) and proposed architectural improvements, delivered dimensioning guidelines to plan for optimum and efficient CAPEX planning, participated and provided input in Sales Decision Point meetings and performed cost estimation and ordering using PREMIUM,CASTE and ECP tools
• Performed audit and proposed suggestions to utilize new features and license and network changes to improve TTM of offers, promotions and discounts.
• Performed troubleshooting and suggested configuration and network changes to solve high memory utilization and traffic rejection in production environment.
• Performed business requirement gathering through design workshop involving relevant customer organizations/teams such as Marketing, Design and Operations. Also gathered information through customer information questionnaire (CIQ), translated business process and requirements into requirements specification. Demonstrated and delivered POC to customers
• Performed translation of Customer requirements into product’s standard capabilities, adaptation and customization.
• Developed an Estimation tool which reduced proposal creation lead time. As a core team member in Proposal Board Prepared and reviewed project proposals which includes scope, effort and cost without scope creeps
• Supported Project Managers and Sponsors in project planning, project estimation, Time, resource and acceptance planning, scope management as part of CCB (Change Control Board), planning and controlling quality, identifying risks and mitigation planning.
• Supported customer unit to prepare input for monthly CEO steering meeting and participated in the same as a SME
• Good understanding and hands on usage of agile methodology in delivery projects

Integration/Support Engineer and Tester

Responsibilities:

• Performed bare metal and virtualized deployments of HP servers, NSP & BSP blade systems on RHEL and TSP platforms using high availability and geo-graphical redundancy.
• Performed test lab setup - software installation, integration, configuration and testing.
• Performed Business Configuration such as live rate plans, add-ons, products, offers, bundle and promotion configuration and testing
• Have extensive hands on integrating Confidential OCS with circuit core (MSC), packet core (GGSN, EPG), catalogue manager, order care, mediation, VAS platforms (SMSC, MMSC, and RBT), self-care and CRM
• Extensive experience in Confidential ’s product support - Handling customer support requests (CSR), performed troubleshooting and provided solution and fix for Confidential Customers across the globe as per SLA/WLA
• As part CSR handling performed troubleshooting the issues, simulating customer problem in lab and simulated environment and providing remedies /solutions, wrote high priority Trouble Reports (TRs) for Design to fix
• Worked closely with different organization and cross functional teams MU (Market Unit), GS (Global Support), PDU (Product design Unit) teams
• Tested the software packages (Emergency Packages, Intermediate Correction Packages) before releasing to customers.
• As part of 24x7 emergency support team provided timely support and provided resolution in minimum lead time for customer network emergencies raised

s: 100% Service Satisfaction almost for all the projects and Falcon Ace winner for the support provided to Claro, Brazil Operational issues

Confidential

SOFTWARE ENGINEER

Responsibilities:

• Worked towards achieving the strategic & operational objectives of Intelligent Network Charging team and supported Line Manager to meet his KPIs
• As a Software engineer developed charging solutions for PSTN and VOIP networks
• Lead member in all phases of SW Development Life Cycle (DR1, TLD, DD, Coding, COR/COI, MT & FIT)
• Appreciated for quality Development, Testing and delivery of Multiple Time Zone Charging solution for Telstra, Australia
• Delivered Timely and quality IN Charging, ISUP charging and CDR customization solutions for various projects and customer like DTAG (Germany), RUCIS(Russia), TELEFONICA(Spain), TELMEX(Mexico), WIND(Italy)
• Contributed to new engineers and building Java programming competence within the team
• Contributed for development of automation tools for regression and feature testing
• Handled executive escalations and coordinate with internal teams in solving complex issues and customer complaints.

SYSTEM ADMIN

Responsibilities:

• As a System Administrators implemented, managed and maintained computer systems for the clients this includes purchasing and testing hardware, solving technical issues, maintaining equipment inventories, and handling documentation.
• Provided timely tier-II support and resolved tickets related to hardware, software, and printers for 150 computers and 80 printers
• Regularly evaluated servers and successfully maintained uptime of 97%
• Monitored and updated user groups and permissions, using Active Directory
• Implemented more frequent backups to increase environment security