SUMMARY

• As a GIS product owner I created and maintained the product backlog in Rally for all client - facing applications and compliance initiatives.
• This involved meeting with the compliance and client relationship representative that requested the modification or project and working with them to flush out their expectations for a finished product.
• I would then create current and future workflow diagrams in Visio and review them with the Stakeholders.
• Once all agreed the workflow was correct, I could finish the stories.
• I would then present new stories in grooming meetings with the scrum master, developers and QA to review them, and modify them if needed and add them to the backlog.
• I would attend planning meetings to answer any additional questions the team had, so the stories could be properly sized. At this point we would attend a planning meeting to plan for the next sprint and review the current sprint.
• During the development process I worked with the developers and QA to ensure the conditions of satisfaction were being met. Attended daily standups.
• I met weekly with the executive stakeholders to review projects.
• I would supply the information needed for the stakeholder to understand what was being requested, what the final product would look like and give it a small/med/large size. With this information the stakeholder could determine the project’s feasibility, and approved projects would be added to the product roadmap which I maintained in MS Project.
• Acted as the project manager for larger projects.
• After agreeing on the scope I created project task breakdown structure and worked with developers and QA to define timelines, using MS Project.
• Assigned both IT and business resources, such as the client implementation and reporting teams, to tasks.
• Worked with the implementations team to make sure they had all the information required to implement the new application or functionality for new and existing customers.
• Worked with client relations representatives to review new questions the clients might ask about the new functionality and how to respond to problems that might occur.
• I was also selected to participate in two of our best practices teams - Agile and Project Management.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Village, CO

Responsibilities:

• Designed and implemented a project portfolio process. Assisted in determining financial value and project cost to calculate ROI for all projects to determine if they would end up on the roadmap. Roadmap also had mandatory projects to remain in compliance with Dept of mandated requirements.
• Created product roadmaps and project plans with MS Project. Managed budget and execution of the projects. Using Visio, I created current and future state diagrams for the projects. Created user stories for the backlog, reviewed them with the team in grooming/planning meetings.
• Held daily standups, performed QA, demonstrated completed components after each sprint and dealt with code merging and deployment issues with developers working on other projects. nline enrollment portal for Confidential -Global students to track their progress through the process of tuition planning and submitting college transcripts nline student authentication application several student and faculty surveys with reporting functionality data warehouse project to collect data needed to support 70 new reporting metrics and building the metrics in MicroStrategy business intelligence software for executive dashboard reporting
• Used SQL to validate data integration design between Sales Force, Learning Management System and the Enrollment Portal. Captured defects and determined how to resolve them.
• Volunteered to create workflow diagrams for manual processes for the Provost and the V.P. of Student Operations. Performed all other duties as requested by the V.P. of Operations.

Business Analyst

Confidential, Highlands Ranch, CO

Responsibilities:

• As a business analyst in the student loan servicing industry, was responsible for projects prompted by the need to remain in compliance with Federal Regulations enforced by the Department of . For non-Agile projects, created scope, performed risk analysis, created and managed project plans with MS Project, documented before and after processes using Visio, elicited requirements from the business, created technical specifications, test cases and test plans including defining the data sets needed to execute the test cases.
• Performed unit and system integration testing.
• Worked with business to execute User Acceptance Testing. Maintained log of all defects, performed application debugging and worked with developers to correct program logic, used SQL to analyze possible data issues.
• Performed data analysis when packages of loans were purchased from external sources. Used SQL heavily to design data imports and create mapping documents for integration into 5280 loan servicing systems. Wrote technical specifications for conversion programs and SQL scripts for the iSeries. Created SQL scripts to perform data integrity analysis.
• As an agile product owner, participated as member of multiple teams consisting of product owners, analysts and developers. Attended daily scrums, scrum reviews and retrospectives. Shared responsibility for definition and priority of features, led workshops to create epics and user stories, prioritizing them and creating corresponding acceptance tests. Attended weekly voluntary Agile methodology discussions with developers, analysts and product owners to discuss various subjects with an Agile methodology industry expert.
• For Agile and non-Agile projects, researched and documented database and code integration conflicts with other active projects.
• Participated in software implementation workbook review meetings with technical team to create software back-out plans.
• Selected by the Manager of Business Analysis to create a presentation to train the Business Analysis and QA teams on how to identify and document business rules as part of the requirements gathering and testing process.

Business Analyst

Confidential, Denver, CO

Responsibilities:

• In the role of business analyst for a major global broadcasting software company my focus was to respond to requests for software enhancement from broadcasting clients.
• Responsibilities included performing detailed analysis of enhancement request, assisting in determining if enhancement should be included in the core product or created as a local modification for the client.
• Worked with system architects to define and document the business and technical solution.
• Documented requirements and solutions using UML modeling, activity diagrams, user stories, use cases, etc. Performed database analysis and documented any required modifications.
• Determined if test plans and test cases developed by the QA team would adequately test all business requirements and provided feedback. Responsible for approval of test cases and plans prior to execution, and the testing results post-execution.

Project Manager

Centennial

Responsibilities:

• Performed database analysis (using SQL) and functionality mapping between Blockbuster and Dish systems for integration of Blockbuster financial, POS and distribution systems into Dish systems.
• Managed decommissioning of all Blockbuster applications on iSeries, including disposition of all iSeries hardware.
• Managed 24-hour development and support, using onshore and offshore developers, to determine root cause of production issues resulting from physical move and integration of all infrastructure (servers and networks).
• Held twice daily knowledge transfer meetings between onshore and offshore developers in support of the 24 hr round the clock efforts.
• Assisted Java developers and junior developers with interpretation of SQL scripts.
• Prepared twice daily detailed reports of issue status, ETA and other critical information for presentation to executives.

Sales Operations Business Analyst

Confidential, Village, CO

Responsibilities:

• Responsible for validating over 200 functional requirements for 27 new and modified voice and broadband rate plans.
• Prepared all test cases with detailed steps for execution from Confidential Quality Center Test Lab.
• Performed User Acceptance Testing on behalf of field representatives in Cricket stores, mass market and indirect dealers.

Sales Support Business Analyst

Confidential, Denver, CO

Responsibilities:

• Performed analysis for redesign of workflow in support of the sales promotions and claims department.
• Primary focus was on increasing the functionality of MS Office tools using VBA and replacing MS Access with SQL Db. Write scripts to move data from Access tables to SQL tables.
• Design and execute test plans to ensure data populated correctly in SQL tables and data integrity is maintained during execution of VBA in MS Excel spreadsheets used to validate claim information.

Project Manager

Confidential, Denver, CO

Responsibilities:

• Managed Human Resources compliance documentation projects within a multi-million-dollar project.
• Managed budgets, timelines, resource assignments and tasks using MS Project.
• Responsible for producing executive management reports from MS project.

Project Manager

Confidential, Centennial, CO

Responsibilities:

• Responsible for management of all web-based development and related infrastructure projects for Media Operations. Worked directly with the V.P. of Media Operations to identify software initiatives that would support the department’s strategic goals and increase internal productivity. Determined current financial value and projected value of the processes that would be affected by the project to determine ROI.
• Provided analysis and documentation of current and future state business processes for use by both I.T. and business operations departments, using Visio. Wrote the SQL procedures needed for new and existing applications. Prepared SQL scripts to manipulate data for testing and to verify data integrity in test and production environments.
• Worked with business areas to ensure the user testing plan included the criteria they required to sign-off on the functionality being moved to production. Conducted post-implementation testing.
• Through all phases of testing, including post-implementation testing, managed tracking and priority of both software bugs and functional issues.
• When needed, assisted in software debugging.
• Performed all data integrity testing throughout software development and implementation. Coordinated creation of all software and database testing environments with the developers and infrastructure team.
• Used Visual Studio for incident tracking.

ERP Implementation Project Manager

Confidential, Los Angeles, CA

Responsibilities:

• Managed budget, staffing and all phases of Confidential ERP implementation projects for companies in the Los Angeles and San Francisco areas of California. Most clients (primarily manufacturing) required custom modification of the ERP system and additional Db modifications or annexation prior to implementation.
• Also responsible for creating new business opportunities with existing clients, and creation and management of work orders.
• Performed functional and technical gap analysis between the clients existing financial software and distribution system, manual processes and spreadsheets and Confidential ERP General Ledger, Accounts Receivable, Accounts Payable, Distribution and Warehousing modules.
• Performed before and after process analysis and documented using Visio.
• Designed approach to develop and rollout additional functionality, wrote business and requirements and tech specs for software and Db modifications.
• Managed and mentored junior BA’s in the requirements gathering and documentation process.
• Elicited business requirements from various departments at the client company using individual interviews and group review sessions.
• Conducted conference room pilots to review the configured software and fine tune reporting and processing options, etc.
• Held meetings with developers to review specs and communicate project implementation goals.
• Created test documents and scripts and managed execution of system integration testing and user acceptance testing.
• Validated data in test and production environments. Organized all resources and classes.

Application Development Manager

Confidential, Boston, MA

Responsibilities:

• Managed team of 10 - 15 direct reports consisting of analysts, developers responsible for 24/7 production support.
• Application portfolio consisted of ALE loan origination software, J.D. Edwards financial modules, 3rd party collection software and additional systems developed in-house.
• Based on system and functional requirements, created or approved all system and user acceptance test plan documents and scripts for new and modified software systems. Assisted in converting I.T. department to include offshore resources for 24-hour production support by performing knowledge transfers, creating delivery LOS agreements and working with QA to determine how to modify their test processes to include testing of offshore code.
• Provided all JDE support and troubleshooting.
• Maintained data interfaces between JDE and the third party student loan origination system, web based loan application system and the third party collections software.
• Designed and implemented new data interfaces as needed.
• Worked directly with the PMO Senior V.P. to implement an enterprise wide portfolio management process. Worked with executive management and department heads to ascertain what their needs were and consolidate them into a comprehensive portfolio management process.
• Used best practices to define feasibility and ROI assessment, selection, prioritizing, budget approval and resource planning functions. This allowed us to proceed with scope creation, timelines and high-level resource allocation in a controlled manner.
• Worked with I.T. Vice President and Director to create a QA department. Assisted in selection of QA manager. Assisted QA manager in selection of QA software, settling on the Mercury Test Director which could be used to provide automated testing for the AS/400 and web-based platforms.
• After going public, was handpicked by the CIO to manage preparation for the first external audit requiring Sarbanes-Oxley compliance. Required working with all areas of I.T. in preparation of control objectives, preparation and execution all test plans and gathering and archiving the artifacts.
• Successfully completed in time to deliver to external auditors.
• Based on the successful results of this effort I was responsible for compliance aspects of all projects going forward.