Technical Support Specialist Resume Fort Washington, PA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Fort Washington, PA

Technical Support Specialist

Responsibilities:

Answer customers incoming calls, respond back to customers emails and/or voicemails
Run ticket services for clients. Ticket service called service manager designed by Confidential Inc.
Assist customers with product issues. Issues vary from: troubleshooting CPU’s, trouble shoot, format, and set up internet routers for current and new clients, helping customers with software issues, and use TeamViewer to gain remote access to customers computers to resolve software issues remotely. Troubleshoot any Microsoft system admin or program settings. Assisted with setting up merchant information and installing, programing, troubleshooting any software issues.

Confidential, Philadelphia, PA

Letter Carrier

Responsibilities:

Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required. Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
Delivers and collects charges on customs, postage - due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured the amounts collected and delivery of receipts taken.
Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes

Confidential, Washington, PA

Lead, Customer Service

Responsibilities:

Manage agents daily group report
Handle escalations, BBB complaints, and QA issues.
Work daily on an email request bin and process refunds, charges, account adjustments, HD tickets, and fraud reports
Complete weekly side by sides with agents to provide feedback and coaching opportunities to increase quality. Collaborate closely with supervisors to provide action plans.