Program Manager Resume

SUMMARY

Innovative professional with 10+ years of project management and leadership expertise in software development and data analysis, computer and customer support arenas with demonstrated initiative, creativity and success.
Recognized for strengths in strategic agility, intellectual horsepower, attention to detail, plan execution, process automation, customer service, and staff (local and international).

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Responsible for managing all Finance projects with the intention of improving the Finance organization’s performance
Annual Roadmap planning including timing, engagement, tools, and processes
Global Resource Planning, processes and reporting
Help manage Financial Budgeting and Forecasting with the PMO Team
Make change leadership acumen the hallmark of the Transformation Finance organization.
Manage change management governance for the Transformation Team
Maintain portfolio communication to internal and external teams.
Develop Transformation Scorecard communications

Project Manager

Confidential

Responsible for managing related projects with the intention of improving the Finance organization’s performance
Manage implementation of Global Billing Solutions project for Transformation Organization
Worked with Cross - Functional Teams to document and improve interactive responsibilities
Manage SharePoint documentation and communication for transition to business and IT support teams
Provide knowledge transfer as appropriate to owning support organizations
Interview and document information needed for defining current and future state processes
Participate in determining proposed scope of engagements based on organizational and requirements analysis

Program Manager

Responsibilities:

Responsible for managing related projects with the intention of improving the EBI organization’s performance
Organized for EBI by presenting to local and global teams
Worked with Cross-Functional Teams while accomplishing project objectives
Skilled in MS Office products and MS Project software
Maintain attentiveness to quality and productivity by improving internal processes and providing necessary documentation
Created & maintained Change Management Processes reducing risk by 90% and improving efficiency by 25%

Database Administrator

Responsibilities:

Responsible for new software development, maintenance, and reporting automation for all of the ASL Finance Team
Migrated Finance Tools to IT supported environment to provide more stable processes, improve accuracy, and ensure integrity
Consolidated technologies and databases improving performance by 25%
Upgraded database software and moved hardware to meet IT compliance
Supported and maintained existing and new environments during the migration process
Acted as project manager to keep business partners and managers informed and up-to-date

Senior Data Analyst

Responsibilities:

Responsible for new software development, maintenance, and reporting automation for all of the Consumer Resolution Center Organization (~200 agents) and its 8 International sites
Stabilized Daily Management Tool (DMT) Website by providing timely and accurate information for management staff
Optimized / Automated database packages eliminating manual intervention and improving performance by 75%
Automated 95% of organizational scorecards
Worked with cross-functional teams to stabilize development / production environments to meet IT compliance
Worked with Innovations Team to transfer standardized reports to a new universal tool
Added administrative functionality to the DMT Website allowing managers to maintain their teams accounts

Application Management Analyst II

Responsibilities:

Responsible for project management, trouble ticket management, software patching, process improvement, hardware maintenance, and application launches
Managed trouble ticket resolution and improved customer experience by 80%
Drove application monitoring improving stability by 30%
Increased technical support documentation by 50%
Increased application availability saving the company $13,000,000 in Green Belt project
Designed a Daisy Tool reducing recurring trouble tickets by over 50%
Developed a Patch Tool to manage monthly Microsoft Patching for over 1000 servers
Led development of Health Scorecard Tool to improve uptime by 20%

Vendor Relations Analyst and Coordinator

Responsibilities:

Responsible for coordinating new product importation, enforcing vendor compliance, driving improvements based on data research and analysis
Ensured product shipment was received accurately and efficiently
Drove product import process improving efficiency and accuracy by 85%
Enhanced Vendors relationships by eliminating new product difficulties and saving $150,000 in fines
Interfaced with store managers to resolve product issues within 24 hours of occurrence
Designed and developed web page to improve new vendor process and eliminate several manual processes

Software Developer

Responsibilities:

Responsible for maintaining and developing software used internally by the Accounting Department and Senior Management
Improved internally developed tool by eliminating redundant processes
Designed backend processes, allowing the user to retrieve valuable historical data
Secured programming environment to decrease system vulnerabilities by 20%
Organized long term strategies and team cross-
Initiated new accounting processes improving performance and efficiency by 20%
Provided thorough documentation for management to assist with
Supervised the accounting system ensuring stability and reliability

Confidential

Internship, Information Technology

Responsibilities:

Responsible for maintaining and developing software used by the Engineering Department and setting up testing equipment for new systems
Project champion for Y2K project involving redesigning existing packaging program
Developed and maintained internal software with Y2K-compliant program
Documented for all newly developed processes
Performed Computer Automated Machinery troubleshooting which resulted in 99% uptime