SUMMARY

• An accomplished and business savvy professional with robust experience acquired over the years in Program/Project Management, leading technical and administrative management for end - to-end IT services in high-growth environments.
• Skilled in managing Portfolios, Product Development, Software Development, IT initiatives, Cloud Base, e-commerce, CMS (Content Management Systems), Mainframe, Mobile, Genesys Platform Implementation and Web base projects with success across multiple fortune 500 organizations.
• Holds credit for effective process improvement and implementation, including analyzing operations and designing and instituting PMO methodologies that work to improve efficiency and reduce costs.
• Articulate communicator with exceptional mentoring skills coupled with proven abilities to work with cross-functional and multi-disciplinary teams.
• Outstanding communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same.

TECHNICAL SKILLS

• IT Operations Strategic Planning Business Process Automation Solution Development Cost Control Budget Management Conversion Specialist Process Improvement Mobile applications Process Control Management Agile and Waterfall Methodology Customer Service Problem-Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sr. Program Manager

Responsibilities:

• Implemented New PMO Tools for reporting to CIO. Designed and put in place a process for Project Managers and Tech Leads to use with the new tools. Process implementation and Process improvement.
• Designed and created spreadsheets, smartsheets and served as Excel, Tableau (Big Data) Specialist. To capture tasks, project status, variance between old and new data are some examples.
• Developed reports and created a New IT Portfolio in collaboration with Chief of Staff and Manager of Strategy Planning Operations Team.

Confidential, San Francisco, CA

Sr. Project Manager

Responsibilities:

• Teamed up with Division Directors and Managers in various departments to recognize and develop solutions to Manage, Communicate Change and filter out duplicate work at NERC CIP controlled sites and on ODN Bulk Electric Systems.
• Collaborated with the IT PMO to develop a better evaluation process for all NERC compliance IT projects that interject compliance issues to PG&E.

Confidential, San Francisco, CA

Sr. ePMO Lead/Product Manager

Responsibilities:

• Analyzed, Identified and Created continuous improvement processes, rules, and delivered project data with accuracy by extensively analyzing data utilizing SQL, Excel and Primavera P6, SPEAR, JIRA, and Confluence tools.
• Developed reports with Tableau dashboards (Big Data) and Excel that was distribute to stakeholders on a weekly basis.
• Managed weekly meetings to review and evaluate project progress, issues and reports.
• Served as Project and Product Manager facilitating operation teams.

Confidential, San Ramon, CA

Sr. Project Manager

Responsibilities:

• Project Manager on various IT projects for Gas and Electric Operations under the Customer Care or Business Technology Engineering Design group.
• Performed cost estimating, forecasting, budgets, business requirements gathering workshops, plan/analysis stage, design stage, development stage, testing, deployment, and stabilization.
• Managed projects that used Salesforce applications, Confidential products, Confidential, and SAP applications.
• Spearheaded projects using Java and JavaScript connecting to multiple apps within PG&E, Security and SD-WAN, Ethernet Switches, Cloud Base Applications, SaaS, and Tri-radios.
• Managed and presented project information to cross-functional resources and multiple Stakeholders throughout each project lifecycle, through integration, deployment, and stabilization.
• Instrumental in developing Confidential Web Logic/ADF BPM-12g UI error screens, API connection to CPUC (CAISO) registration system, SAP HR development, IOS Apple Mobile setup, Automation using Arduino and Raspberry, OneCloud environment, SaaS, informatica, setup and worked with Mobile Iron/F5 teams (Apple).
• Presented and briefed project status and development to Business Management, PMO, CRM, Financial department, Security team, and Go/No Go approvers.

Confidential, Peoria, IL

Sr. Portfolio/Program Manager

Responsibilities:

• Developed and executed guidelines, roles, and responsibilities for Program Managers, Project Managers, and Project Coordinators.
• Facilitated a new e-commerce Part Store (Parts.CAT.com) web site project for Dealer Distributors and external Customers (CRM). The project consists of building a new platform and UX/UI screens.
• Oversaw a team of over 150 Developers, Testers, offshore members, Vendors, Program/Project managers, Market department, SAP Applications, Compliance, Change Management, and Dealership representatives (user acceptance team) - all members reported status information through Instantis ( Confidential Portfolio management tool).
• Managed budget of over 30 million for two years; used Six Sigma (Green Belt) and Agile Methodologies.

Confidential, O’Fallon, MO

Project Manager

Responsibilities:

• Installed an Confidential 11.2.0.2 GPL, upgrade to the Single View Billing System to Version 8 and modified the Security System.
• Utilized SQL to analyze database data for accuracy also worked with SAP applications.
• Administered team of 10 Developers onshore,15 offshore plus Testers, and a budget of 3.5 million billion for one year.
• Spearheaded the project using a combination of Waterfall and Agile Methodologies.
• Orchestrated cost estimating, forecasting, budgets, business requirements gathering workshops, plan/analysis stage, design stage, development stage, testing, deployment, and stabilization.

Confidential, Bloomington, IL

Portfolio/Product Manager

Responsibilities:

• Developed a new Web Platform, Business Application Framework Platform (DC10).
• Directed 4 Product Managers who managed 10 Product development departments during the final stage of completion.
• An integral part of the team served as Primary contact/liaison for clients (CRM), internal applications, and development centers.
• The project used Agile Methodology only.
• Participated in and delivered presentations at key conferences, Tableau (Big Data), PowerPoint and Word.
• Managed regular meetings with customers and retrieved customer feedback to improve products.
• Created and administered release schedules, created a Road Map, supervised testing for quality, lead Gap analysis meetings, created Wiki Tech Guides, showcased Product models, procured and managed vendors, negotiated Pricing and Cost conclusions, handled Change Management and stakeholder communication.
• Projects used Primavera for resources and cost management.

Confidential, Cincinnati, Ohio

Project Manager

Responsibilities:

• Project Manager for an Universal Deposit System (UDS) Mainframe change.
• Redesigned the deposit product line of 30 Deposit accounts and 12 Savings accounts down to 7 Deposit and 3 Savings accounts.
• Worked with Developers, gathered requirements (internal Department Leads), and managed plan/analyze, design, test, integrate, and deploy stages.
• Projects used a combination of Agile and Waterfall methodologies.

Confidential, Cincinnati, Ohio

Project Manager/Sr. Business Analyst

Responsibilities:

• Worked on various updates to the Hogan Deposit System per organization department requests.
• Change examples are a new STOP process, Customer Deposit process with home Scanners or Mobile devices, IVR systems, Mortgage Loan applications, Monthly Debit Card, SEC project, and Overdraft compensation to enhance the deposit system daily operation.
• Managed a budget of approximately $500K each and used Waterfall Methodology.

Self Employed

Confidential, Phoenix, AZ

Responsibilities:

• Served as CEO; bought foreclosed homes, modified, and customized them, sold or rented them in Arizona and Nevada areas.
• Involved in the overall management of the business, including hiring, and managing construction crew, CRM, budgeting for each project, scheduling, and marketing both online and offline.

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Managed and Lead multiple projects simultaneously; additionally, I worked on acquisitions for Enterprise Service Deposit Systems.
• Drafted and executed development schedules for Conversion projects, including Recordkeeping, Deposit, Lending, and Customer Information systems.
• Directed the department staffing team,, and system operation documenting process team and CRM.
• Handled Budgets between $500K to 30 Million and we used Waterfall Methodology.

TECHNICAL SKILLS

Access | Apache Kafka | Ariba | Arduino | Azure | BMC Remedy (tickets) | CA-View (SAR) | Citrix Applications | Clarity | COBOL | Data Scientist | Data Stage | DevOps | Easytrieve, EDRS | File-Aid | File Manager | FORTRAN | GCP Confidential Cloud Platform | Gantt Charts | Genesys Cloud Platform | GUI | HTML | ICT | Informatica | Innotas/Plainview/SPEAR | ITIL | ITSM | IVR | Java | JavaScript | JIRA | Kanban | Lotus Notes | Mercury Quality Center | MDM (Mobile Device Management) | Confidential Office Suite | Confidential Project | Middleware | .NET | OneCloud | Confidential Instantis | PeopleSoft | PPMC | Primavera | Project Office | Raspberry | SAP EPM | SAS | SaaS | Salesforce | SAVRS | SCADA | Security Management | SharePoint | Shibu mi | SmartSheet | SQL/SQL plus | Tableau | Confidential | TSO | UX/UI | Visio | Visual Basic Application | VSAM processing | Website Content Management System (CMS) | Word Perfect | Zuora.