Customer Success Data Manager Resume Columbus, OH - Hire IT People

TECHNICAL SKILLS

Advanced MS Word, MS Excel, MS PowerPoint, MS Project and Visio
Intermediate Confidential Access
Data Conversion
Data Dictionary/Documentation
Strong Oral and Written Skills
3 years Technical Writing Skills
Business Process Analysis
Project Management (UAT/QA) Using JIRA and Zoho Desk/Project/Sprints
Advanced SQL( Confidential and Confidential )
Advanced Confidential Data Warehousing
11 Years Data/Billing Analysis Experience
15 years Advanced Analytical skills, Problem Solving, and Critical Thinking skills
14 Years Customer Service Experience
6 Years Data Visualization Tools (Power BI, Tableau, Zoho Analytics, and SSRS)
1 Year ETL Experience (Kettle)
Confidential Reporting
Smartsheet Project Software

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Customer Success Data Manager

Responsibilities:

Completed Data Imports, Data Cleanse and Documentation for Clients Through ETL Process during Onboarding.
Completed Daily, Weekly and Month Load and Ticket Reports, Graphs and Dashboards for external clients.
Completed Adhoc Data Analysis Whenever needed Using Zoho Analytics, SQL and Jasper.
On Boarding, Reporting Setup,, and System Setup at Client locations.
Conducted Quality Assurance Testing on New Software (SaaS) Changes.
Led ongoing reviews of business processes and developing optimization strategies.

Confidential, Granville, OH

Operations Analyst

Responsibilities:

Completed data requests for Digital Marketing analysis using, but not limited to, Confidential Suite, SSRS, Confidential SQL, Confidential Azure, Confidential Power BI, Mozenda and Confidential .
Completed Daily, Weekly and Month Sales reports for Shareholders and Executives.
Completed Adhoc Data analysis whenever needed.
Evaluated business processes, anticipating requirements, uncovered areas for improvement, and developed and implemented solutions.
Created Customized Automated Reporting using SSRS, Confidential and Excel.
Automated 23 processes within Power Query and Excel.

Confidential, Hilliard, OH

Business Government Customer Operations Specialist

Responsibilities:

Assisted Business and Government accounts with maintenance inquiries, purchase inquiries, billing inquiries and Tier 2 device troubleshooting.
Interfaced daily with internal partners in customer service, device vendors, credit order processing, fraud and direct/indirect retail locations for product and billing resolution.

Revenue Assurance Billing Analyst

Responsibilities:

Audited revenue streams for one billing system with more than 91 million subscribers and annual revenues of over $15 billion dollars. Extensive knowledge of the wireless infrastructure and billing systems
Confidential SQL and Data Warehouse queries created and ran on a daily basis to assure billing integrity.
Completed Confidential SQL performance Tuning to queries to increase efficiencies.
Interfaced daily with internal partners in IT, fraud, billing QA, marketing, and other internal resources as needed.
Maintained reporting for billing quantification, KPI, Enterprise Voice Pooling and Data Pooling customer issues through Excel.
Tested billing integrity for new processes, price plans, features and promotions.
Identified billing and issues on consumer and business accounts through invoice research, billing analysis tools and pricing analysis tools.
Advanced in Confidential database management. Completed advanced and super advanced for Confidential through Cerulium Corporation.
Identified, quantified and corrected (if applicable) 163 billing issues totaling $1,800,000 million dollars in savings.
Setup test accounts and tested them for operational and billing integrity when new products and services were announced. Identified 38 billing issues totaling over $1,300,000 in savings.
Continually Reviewed Processes for Improvement. Created an Excel quantification tool for Revenue Assurance, Device Assurance, Pricing Assurance, and Call Data Rating team to assure cross - functional quantification amounts.
Created 13 different checklists for process evolution.
Identified and closed over 50 gaps in our Confidential SQL billing database reporting queries.
Partnered with Marketing, Fraud, IT, Finance and Customer Care when making price plan, feature or promotion changes, issuing national billing adjustments, eliminating international fraud or any other vital communication.
Led on the conversion team for our major billing transitions and business acquisitions.
Created dashboards and reports within Tableau for internal stakeholders.

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Customer Success Data Manager Resume

Columbus, OH

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