PROFESSIONAL SUMMARY:

• ISTQB certified Senior Manual and Automation Mobile Applications QA Tester with 8+ years of experience in Test and software IVR testing processes like Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix, CyaraAutomation, API Testing, User Acceptance Testing.
• Experience in automation testing using Cyara.
• Very Comfort with Linux and Windows OS.
• Knowledgeable in BDD Have hands - on experience creating feature files using Cucumber JVM and Implemented Steps definitions using JAVA.
• Expertise in different types of testing such as Functional testing, System Integration Testing, Regression Testing and UAT Testing in multiple domains such as Banking, Insurance, EnergyUtilities.
• Performed Cross Browser (IE, Firefox, Chrome) testing on Windows and Mac.
• Core expertise in Manual Testing, Automation Testing, DB Testing, System Testing, Regression Testing and Testing in Sterling Commerce/ Yantra /Order Management, WMS / Warehouse management Testing,Q test Management, Manhattan OMS / EOM and MIF.
• Experience in Data Driven Testing, Cross browser testing and Parallel Test Execution using SeleniumWebDriver and Selenium Grid.
• Led the implementation of Agile Scrum practices in the team.
• Performed System Testing, Functional Testing, Regression Testing and GUI Testing
• Designing and Executing of Test Cases and Involved in peer reviews of the test cases
• Reporting and tracking the defects until closure and Involved in running the Scenarios for the created test scripts.
• Created the test data for interpreting positive /Negative results during functional testing.
• Involved in Regression testing after each build release of the application.
• Excellent communication & interpersonal skills with proven abilities in resolving complex software issues. Well versed with SDLC, STLC and Database concepts.
• Involved in all the SDLC phases from Project Initiation to Post Deployment meetings.
• Enacted as a SPOC for Test Data collection and release activities for couple of releases.
• Involved in the activities like analysis, test case designing, execution and test report preparation;
• Performing various software testing - Manual, Database, Functional on Web Applications and engineering test cases design / strategies for design verification / product validation.
• Reviewing the functional requirement document; conducting installation, functional, compatibility & regression testing and analyzing reported defects.
• Adopting quality assurance programmed (QMS) of the organization; managing metrics data collection and calculation; conducting the software audits & reviews and maintaining relevant documentation for the same;

TECHNICAL SKILLS:

Technical Skills: Domain Knowledge Banking, Oms,Wms,Retail.

Testing Methodologies: Manual Testing IVR Testing Functional Testing Performance and Load Testing.

Tools: Quality Centre JIRA Product studio

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, Pennsylvania

Test Lead (QA & Test)

Responsibilities:

• Identifying requirements of testing environments and areas that require improvement
• Executing automated test scripts and conducting root cause analysis
• Developing and implementing test strategies and tools, and creating QA test procedures
• Supporting test setup, analyzing defect metrics data and attending defect calls
• Testing behavior of IVR systems to assist callers
• Testing voice quality and voice recognition functionality of IVR Systems.
• Involved in transition phase of the application to India, attended knowledge sharing from Onsite team and accepted ownership of the applications.
• Leading and managing Offshore QA and Development teams, coordinating with Onshore and Business teams for smooth project deliverables.
• Engaged in the complete test management activities like creating Capacity Plan, QA estimations, Resource allocation and Test planning and Test Metrics reviewing various deliverables of the team.
• Participated in Call flow, SBS & SA review meetings with Design Analyst’s and deriving the test cases from call flows, requirement documents and involved in Test execution in System Test and Staging environments.
• Representing the team in attending project meetings, touch base calls, staging check point calls, QMS audits and follow up on the action items.
• Creating and updating various QA artifacts, test metrics, transition deliverables by adhering Quality Policy (QMS) of the enterprise and testing process.

Confidential, VA

QA Analyst (QA & Test)

Roles &Responsibilities:

• Developed testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability; including automated scripts.
• Defined project test strategies: I took the lead in determining what is to test, defining the test approach, test priorities, etc.
• Performed daily defect triage meetings to prioritize defects with the project team.
• Developed the Results document which aimed at suggestions to improve the performance of the application.
• Research and report issues and defects into a problem tracking system (JIRA).
• Performed various package validations on different Sword Global products.
• Define, build and maintain the test environment and tools, together with Software and other Test Engineers / Integrators.
• Draw up test specifications, test plans and test reports.
• Configure Test Link for QA test Case management which includes creation of Test Plan, Test Suite, Test Case and Test Case execution and reporting of test result.
• Developed Selenium test scripts for identified test cases by using data driven framework and developed function library to reduce redundant scripting.
• Integrated the test suites to Jenkins to execute them automatically after every successful deployment.
• Developed Selenium test scripts for identified test cases by using data driven, keyboard driven and hybrid framework.
• Included Supply Chain Procurement and developing standards of quality, financing purchases, negotiating price, buying goods, inventory control and disposal of waste products like packaging.
• Perform functional, UI, Integration, Regression, Smoke, Sanity, backend, Ad-hoc, UAT, stress, load and other non -functional testing.
• Mentored and guide the team to perform functional, regression, integration, and end-to-end system testing to ensure that the application is in alignment with the business requirements.
• Worked closely with the development team to analyze and find root cause of failures.
• Done SOA testing for Payments API's using SOAP UI and Java framework for web services testing.
• Actively involved in all sprint related activities, including sprint planning, product demos, sprint retrospective meetings, and client demos after every sprint release.
• Performed data validation-using SQL. Executed SQL queries for backend database MySQL.

Confidential, VA

Automation Test Consultant

Responsibilities:

• Responsible for test case execution using Tenjin and manual execution.
• Identified Indus loan stages to automate and prepare automate test scripts as per client requirement in Tenjin.
• Fixed issues in Tenjin reported by client at onsite.
• Created Test Scenarios and Test cases for Loan module and also automated the test scripts using Tenjin.
• Defect Report, Defect Tracking and Analysis by Jira.
• Performed manual regression testing, smoke testing for the features after every deploy and also done re-testing of the features after bug fixing.
• Actively coordinated with BA’s and developers to achieve clarity about complex requirements.
• Proactively attended and participated in client calls.

Confidential, GA

Automation Test Analyst

Responsibilities:

• Developing test scenarios from requirements, acceptance criteria and discussions with stakeholders & developers.
• Work actively within agile team, attending Sprint planning meeting, Daily stand-ups, and Retrospective meeting.
• Created automation BDD framework from the scratch and running them on CI Jenkins regularly to carry out regression testing
• Perform manual regression testing, smoke testing for the features after every deploy and re-testing of the features after bug fixing.
• Written cucumber feature files by identifying scenarios to aid developers with their unit testing.
• Adding up test cases to the existing automation framework.
• Experience of analysing live bugs, liaising with stakeholders to understand the impact and write tests for developers to use to fix the error.
• Involved and managed client staff over test strategy, tests planning, test design, test case development, test data strategy, test execution, defect management, metrics/reporting and installation.
• Effectively communicate with the developers and BA to understand the acceptance criteria.
• Perform browser compatibility testing manually.