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Quality Assurance Tester Resume

Owings Mill, MD


  • Accomplished Quality Assurance Professional with more than 7+ years in extensive experience managing software quality assurance initiatives, cross - functional and multi geographical teams, and in developing complex functional, and integration test plans.
  • Have good Experience working on USD (Unified service desk) for Microsoft Dynamics 365
  • Strong knowledge in Software Development Life Cycle (SDLC). Experienced in full life cycle of system development.
  • Worked Extensively with Manual Testing.
  • Experienced in writing Test plans, Test cases, developing, maintaining test scripts as well as documenting all phases of QA process.
  • Experience in Microsoft Dynamics CRM system upgrade from version 4.0 to 2013.
  • Extensive experience in Bug Tracking Tools such as Quality Center and JIRA.
  • Worked in Agile, Waterfall Development environment and well versed with SDLC methodology.
  • Performed Back End Testing by executing SQL queries.
  • Conducted System Testing, Integration Testing, Regression Testing and User Acceptance Testing (UAT).
  • Implemented Performance Testing, Functional Testing and Regression Testing, using testing tools including Load Runner, Performance Center, Selenium, Quality Center.
  • Extensive experience in analyzing, reviewing and understanding of Business/Functional & Testing requirements and writing Test Plan, Test Strategy, Test Scripting, creating Test Scenarios, analyzing results and preparing result summary report.
  • Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing and service modules. Customized complex applications on Microsoft Dynamics CRM platform.
  • Good experience with java script and jQuery with respect to CRM. Advanced validations of form data using script. Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
  • Complete knowledge of all phases in the Software Development Lifecycle (SDLC) and Software Testing Life Cycle (STLC).
  • Experience in all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC), Bug life Cycle and Methods like Waterfall and Agile.
  • Experience with testing applications on Cloud platforms like Azure.
  • Good Experience in QTP - VB Script, Descriptive programming, developed reusable functional libraries which are used in different scripts. Good Experience in handling custom objects, exception handling/Recovery Scenarios in QTP and familiar with String functions, Date functions, Math functions and other related QTP functions.
  • Extensive experience in Manual Testing and Automated Testing using Quick Test Professional (QTP).
  • Expertise in writing Test Plans, Test Cases and Test Scripts for test automation.
  • Involved in functional testing, black box testing, white box testing, negative testing, compatibility testing, and recovery testing.
  • Working with Bug Tracking tools like Jira, HP Quality Center, and QA Complete.
  • Skilled using Testing tools such as HP Quality Center, HP QTP/UFT, VB Scripting, Web services testing using SOAP UI as well as reporting tools such as Crystal Reports.
  • Experience in preparation of Test Environment and Test Data for automated script execution.
  • Execution of automated test cases from HP ALM and analyzing the test reports.
  • Proficient in using Quality Center, Rally, JIRA, Clear Quest, Bugzilla.
  • Experience in Back-end testing, data validation, Database testing using SQL queries.
  • Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using Quality Center, JIRA, IBM Clear Quest, BugZilla.
  • Experience in Establishing QA Procedures / Standards to meet International QA Standard.
  • Proficient in documentation of deliverables in testing process (Test Plan, Test Scripts, Test Summary, Defects in HP Quality Center/ALM & JIRA, Status Reports, and Best practices in Testing).
  • Hands on experience in testing of Web based and Mobile Applications.
  • Ability to adapt to new environment quickly, strong team player, good communication, good analytical and computation skills, enthusiastic learner, confident, sincere and committed.


Testing Tools: QuickTest Pro, Selenium, Rational Requisite Pro, Rational Clear Case, Clear Quest, Visio, SoapUI, ALM, Rally, Jira

Platforms: Windows XP/2000/NT/7/10, Linux, UNIX

Languages: SQL, XML, HTML, Visual Basic, Java Script, (C# /ASP.NET/Win Forms - operational experience) Web Servers WebSphere, WebLogic

Software: Microsoft office Suite, MS Project

Servers: Web logic, Web Sphere


Confidential - Owings Mill, MD

Quality Assurance Tester


  • Created Test Plan and conducting Test Plan review session with Business, Development Team, Technical Architect and Project Manager.
  • Participated in Full Life cycle of Confidential Sales and EAM CRM dynamics Projects
  • Worked on Agile/Scrum Methodology involved in giving points to User Stories, Back log grooming, User story demos, attended retrospective meetings and worked on Iterations (Sprints) part of releases.
  • Used Agile methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Responsible for the Web based testing including GUI Testing, Black box testing, Regression Testing, Integration Testing, System Testing, Functional Testing, Exploratory Testing, UX/UI Testing, Usability Testing, Smoke Testing, Backend Testing and User Acceptance Testing.
  • Validated MS Dynamics CRM 365 system, configured server instance for development and testing. Created Custom Entities, attributes in MS Dynamics CRM 2015 as per the Business Process.
  • Build applications using Azure cloud computing services.
  • Deployed and managed framework using Azure.
  • Created and executed automated test scripts using Selenium WebDriver using JAVA.
  • Attended daily Standup meeting with team members of Web team and developers to evaluate the project progress.
  • Used JAVA as a programming language and Visual Studios as IDE for automating the Test Suite with Selenium WebDriver.
  • Validating the application functionality on mobile devices. Performing device compatibility testing.
  • Involved in writing the Test Procedure document for the web and mobile application.
  • Determined testing requirements follow up and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports. Tested server and Web Portal.
  • Reviewed and Tested Company Web Portal for potential bugs and errors.
  • Tested MS Dynamics CRM client-side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.
  • Defined Functional Test Cases, documented, Executed test script.
  • Involved in migrating some of the on-Prem SharePoint environments to SharePoint Online/Office 365. A hybrid approach was using custom code along with SharePoint Migration Tool
  • Install and configure System Administration packages to QA environment like SQL.
  • Integrated MS Dynamics CRM 2016 with MS Outlook 2016 and offered a steady, familiar user interface. Built web pages that are more user-interactive using JavaScript. Experience in working with Microsoft Azure cloud.
  • Worked in in Agile methodology with SCRUM Process for the product development.
  • Followed Agile testing methodology, participated in daily SCRUM meetings and testing each SPRINT deliverables.
  • Proficient in testing database of applications developed with SQL Server, Oracle and MS Access.
  • Experience in writing complex SQL queries in order to view successful transactions of data and for validating data.
  • Performed UAT Testing Manually in coordination with UAT group to ensure correct business logic.
  • Involved in new development, support, enhancement of application.
  • Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.
  • Knowledge in writing test plans and test cases using MS Excel and HP Quality Center/ALM.
  • Ensured uniform processes and procedures followed within QA Team, Test Plan Format, BUG life Cycle, Bug Reporting, Test Status Reporting
  • Tested request and response XML's based web services interfaces using Soap UI.

Confidential - Falls Church, VA

QA Tester


  • Involved in Defining and Analyzing the Test Requirements based on the Application Functionality.
  • Involved in gathering business requirements, understanding the application, collecting the Information from developers and writing the test plan.
  • Performed Manual and Automation testing. Verified and Validated the Automated Test scripts.
  • Increased QA team productivity through creation of robust and reusable test scripts utilizing HP Quality Center.
  • Good understanding of Agile software development lifecycle iterative and incremental.
  • Logged defects and followed up on issue resolution ensuring timely customer reporting needs were being met.
  • Followed up with testing resources to ensure project tasks are completed successfully and according to development specifications and deadlines.
  • Upgraded the CRM system starting from Microsoft Dynamics CRM 2011 till Dynamics CRM 2013 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
  • Responsible for developing and implementing quality management procedures and systems.
  • Exported Test Requirements and Test Cases from Excel and Word to Quality Center.
  • Performed Sanity testing, System testing, Functional testing, Integration testing, Web testing, and GUI testing.
  • Used Quality Center for generating Requirements, Test Sets, and Test Plan and for reporting defects.
  • Created test scenarios for System testing and Regression testing.
  • Developed and maintained detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
  • Performed special technology projects and initiatives as assigned
  • Assisted in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2016
  • Conducted Functionality testing during various phases of the application using Selenium.
  • Performed Data Driven testing, Inserted check points to check properties of an object using Selenium.
  • Developed and maintained automated test scripts using Selenium to support regression testing.
  • Conducted User Acceptance Test UAT with users and customers and wrote issues log based on outcome of UAT.
  • By using Execution Grid, run all manual and automated test cases in Quality Center.
  • Generated and executed VB Scripts using Selenium Expert View.
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
  • Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
  • Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.
  • Conducted End to End and Black box testing.
  • Involved in executing SQL queries for back-end testing.
  • Logged the defects in QC and retested the application after the defects are fixed.
  • Tested Web page presentation manually for different browser compatibility.
  • Report and review the defects in H.P Quality Center Defect tracking systems.
  • Helped Lead to create Traceability Matrix to ensure comprehensive test coverage of requirements identifies all test conditions and test data needs.
  • Attended meetings to discuss on status of defects and projects.
  • Interacted with developers regarding priority of bugs and update the status of bugs once they are fixed.
  • Executed test cases before and after bug fixes for each build for User acceptance testing.
  • Interacted with Developers and QA groups at various phases of project development.

Confidential - Mclean, VA

Manual Tester


  • Review Business Requirement Documents, Test areas and the Functional Specifications of the application.
  • Develop Test Plan and Test Strategy to test the application according to the Requirements, Test areas and Functional Specification of the application.
  • Developed Test Scripts using Functional Requirement Documents. Test scenarios are created for Positive, Negative, Boundary cases, etc. Performed all types of testing on workflows and server software.
  • Worked on Office 365 and SharePoint Online environment in designing the application and its relative Pages.
  • Standardized QA standards and practices across teams where possible
  • Understanding and Analyzing complex business and functional requirements.
  • Involved in UAT testing in UAT environment, Prepared UAT test cases and testing estimates.
  • Preparing Functional Test Cases/Scripts in HP Quality Center/ALM under Test Plan, And Review Test Requirements, Creating Test Plans and Test Strategy documents.
  • Preparing and Executing SIT test Cases/Scripts in HP Quality Center/ALM, Creating Functional/Regression Test Cases in HP Quality Center/ALM.
  • Perform detailed testing and write/execute test plans for black box, white box and regression testing.
  • Involved on testing the new functionalities based on test cases and coordinated with development team in fixing the issues, Defect Management by Logging and Tracking bugs during execution in Test lab.
  • Ensured that all the test cases are updated in the HP Quality Center/ALM along with Master test plan Generating Matrices Reports and Charts for Defect Analysis to analyze statistical nature of the defects.
  • Performed system testing, User Acceptance Testing, regression testing, and black box testing.
  • Directly Interact with Project Teams, Developers, Business Analysts and Clients for Test requirements, clarifications and Testing.
  • Reviewing Test Case Traceability Matrix, reference the program requirements and design documentation.
  • Writing and updating SQL scripts for validation and verification test cases
  • Provide daily status report, defect matrices, daily updates to lead Provide daily status report on task assigned to the Project Manager/Client.

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