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Senior Quality/cloud Support Engineer Resume

Atlanta, GeorgiA

SUMMARY

  • A leader with 15+ years of experience in development, quality assurance, and testing within the software industry. Engineer with proven skills in driving test strategies in the cloud and web - based agile environments utilizing expertise in requirement gathering, automation, analysis, and quality management. Technical administrator with proven abilities in collaboration, team leadership, and technology focused on creating effective customer-centered solutions.

TECHNICAL SKILLS

Test Automation Tools: Cucumber, Ruby Mine, HP Quick Test Professional

Other Tools: JIRA, Jenkins, Zendesk, Eclipse, Pivotal tracker, VersionOne, Quality Center, Testia Tarantula, GIT, PVCS Version Control, LastPass, Visio, Ripples emulator, XCode, Soap UI

Database: Oracle DB, MySQL, Mongo DB, MS Access

Languages: Ruby, Gherkin, SQL, PLSQL, Java, Scala, HTML, VBScript, Visual Basic

Operating Systems: MacOS, Windows, Linux

Network Protocols: TCP/IP, HTTP, HTTPS, VPN, FTP, LDAP

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

Senior Quality/Cloud Support Engineer

Responsibilities:

  • Supported the mobile cloud-based financial application by providing troubleshooting and issue resolution.
  • Led training and knowledge transfer sessions for support team members.
  • Collaborated with quality assurance and engineering using tools such as Jira, Wiki, and Zendesk to create knowledge articles, support input on sprint demo, and test production issues.
  • Acted as a product expert for the new cloud application for internal staff and customers.
  • Aided customers in understanding the new cloud application by creating a comprehensive knowledge article.

Confidential, Atlanta, Georgia

Senior Software Quality Assurance Engineer

Responsibilities:

  • Drove success project completion by using agile methods to develop and deploy the Medley/Swing Method Content Management System for web and mobile radio sites.
  • Defined the Minimum Viable Product for the last song played redesign project coordinating development teams and multiple stakeholders to ensure on-time delivery of the product.
  • Reported project status and facilitated release activities while also leading the final approval demonstration for all stakeholders.
  • Created and implemented the test plan for the redesign of the music web and mobile applications, rolled out in 60 radio websites across the United States.
  • Oversaw migration of the weathervane API services across numerous radio, television, and newspaper sites to the Weather Company API services.

Confidential, Atlanta, Georgia

Software Quality Assurance Consultant

Responsibilities:

  • Oversaw quality assurance and testing for biweekly production code deployment of web-based and mobile travel shopping and booking applications.
  • This included coordinating scrum and operation teams, resolving issues, and reporting timelines.
  • Created regression test cases using Testia Tarantula, tester checklists, and acceptance test scenarios using a Gherkin format to support behavior-driven development (BBD).
  • Implemented a continuous deployment and integration process which increased production code deployment by 80%.

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