SUMMARY

• Over 12 years of experience in QA testing, system analysis, business system analysis, workflow processes of the Web based, Client/Server/ERP and mainframe applications in IT industry domains mainly banking, telecom and healthcare industries Experience in writing use - case and unified process
• Experience in working of SDLC methodologies of Agile, Waterfall and Iterative
• Extensive experience testing HTML, Java script, ASP, C, C-sharp and .Net.Strong skills in verbal and written communications
• Experienced in Quality Assurance Life Cycle (QALC) and Software Development Life Cycle (SDLC)
• Extensive experience of Test Planning, manual testing, writing test cases, functional testing or UAT(user acceptance testing), regression testing, automated testing, writing test scripts in very large software development environments
• Experience in different aspects of mainframe apps testing, web based testing, integration testing, test planning, test procedures, documentation of analysis and problems
• Extensive experience in database reports, technical writing, and writing test plans
• Testing experience includes manual and automated QA testing of software and systems for Dell PowerEdge servers; also assisted in writing of test cases
• PC architecture experience and experience with oscilloscopes, power meters, logic analyzers and other test equipment
• Good solid understanding of computer architecture, design, layout, schematics and blueprint
• Experience in Project management and Project Coordination

TECHNICAL SKILLS

Testing Tools: HP ALM, Quality Center9.2, Test Director 7.5, PVCS, ClearQuest, Solo submit, Lotus Notes, Remedy, QTP, WinRunner

Operating Systems: CNA in Novell3.11/3.12, UNIX, Windows NT4.0, DOS, Windows 3.11, Windows95, 98, 2000, XP, OS/2 (warp)

Programming / Scripting Languages: QBasic, C, SQL, PL/SQL

Software Packages: MS Visio, Excel, PowerPoint MS Office, Lotus Notes 4.5.6, Oracle Developer2000, Forms 4.5(Developer2000) Tivoli SD ver. 6.0, Reports 2.5(Developer2000), Crystal Reports, SharePoint

CRM: Remedy

RDBMS: MS Access 97, Oracle 7.x, SQL Server

SDLC Methodologies: Agile, Waterfall and Iterative

PROFESSIONAL EXPERIENCE

Confidential

Test Manager

Responsibilities:

• Design and executive test plans on computer applications.
• Generate historical analysis of test results.
• Wrote test cases for UAT testing from deducing documentation, from requirement and used HP ALM for test cases and defect tracking.
• Examine code and execution of code in various environments.
• Develop and document application test plans based on software requirements and technical specifications.
• Telecom industry experience also gained more of what I already had.

Confidential

QA Lead / Manager

Responsibilities:

• Worked with End Users Business Analysts and other Department Managers to understand business goals and information needs.
• Writing test scripts/cases reviews of stories written by BA’s. Coordinate all testing . efforts, including UAT Testing. Defect Tracking and Resolutions, Reports using Jira to follow Agile methodology .

Confidential - Chicago IL

UAT PM

Responsibilities:

• Performed quality assurance testing for new Treasury Management products/services, hardware/software and application upgrades.
• Identified variances to expected results, document issues and communicate results of UAT testing to Senior Manager.
• Responsible for testing certification and sign off, confirming testing has been successfully performed in accordance with Treasury Management's Quality Control standards.
• Provided updates to Quality Assurance Manager and/or Group Manager regarding testing results and project status.

Confidential, TX

Sr. QA Lead / Manager

Responsibilities:

• Worked with End users Business Analysts and other Department Managers to understand business goals and information needs.
• Headed for QA the biggest move project from Westlake to Quincy comprising all environments and 200 Applications including GUI interfaces and web services testing, manage offshore QA staff of 20 for only this effort.
• Worked on warehouse management systems including PKMS. (AS400)FOR SMOOTH TRANSFER OF DATA CENTER.
• Interface mapping and testing,
• Other Lead Role in M2L project for company meaning Mainframe to Linux conversion.
• Participate in Multiple Projects meetings .Giving inputs on test cases test results defect management. Risk/Mitigation. Projects Reviews and Progress .
• Participate in product functional reviews, data modeling, test specifications, documentation review s with strong focus on building quality in the process.
• Consistently worked to increase depth and breadth of business & technical understanding of applications in test following agile and watershed methodologies.
• Most test cases were relating to UAT and Regression testing.
• Adding, deleting users and giving permissions as ALM Admin.
• Maintain historical work product files to document QA projects and provides QA sign offs on projects.
• Work with Onsite and Offshore QA teams on regular basis . Mentor; provide guidance to make QA process efficient and productive.
• Used SharePoint for interdepartmental document sharing.
• Extensively used MS Dynamics experience for QA in delivering the modules company desired for their clients namely banking industry.

Environment : Main Frame and Oracle databases and Client Server, .Net, Java included among others

Confidential

Sr. QA Lead

Responsibilities:

• Daily hands on test efforts on a variety of applications across different platforms and technologies. Includes test planning, test case creation and execution, defect tracking and resolution, and status reporting. Also interactions with the QA team and the development organization on a daily basis, working together on the quality of the product.
• Worked on warehouse management systems including PKMS.
• Interface mapping and testing, working with EDI developers, between stores and PkMS.
• RF (Radio Frequency) and workstation functional and regression testing within PKMS.
• Record PKMS functional (UAT) scripts in HP ALM.
• Decomposed information from requirements, technical specifications, and design documentation into test plan documentation. Defined test data strategy and created complex, reusable test data sets, while adhering to SBH QA team standards and practices.
• Participated in product functional reviews, data modeling test specifications, documentation reviews with strong focus on building quality in the process.
• Worked collaboratively with development during all stages of projects to provide in process testing results, and to analyze, debug and resolve any issues
• Consistently worked to increase depth and breadth of business & technical understanding of applications in test.
• Maintained historical work product files to document QA projects and provides QA sign offs on projects
• Extensive use of SharePoint for document sharing.
• Extensive workload on functional and UAT testing
• Environment: AS400 and Microsoft Dynamics AX
• On MS Dynamics side did requirement gathering and documentation of SCM store set up and Acct receivables and Accts payable warehouse and store setups.

Confidential, Texas

Sr. Software Test Engineer

Responsibilities:

• Windows, Linux (RedHat), Microsoft Office, RACADM commands, BITS defect tracker, PG Metrics, IPMI tool
• Maintain and update the hardware, firmware, and drivers for 12G server prototypes.
• Assisted / trained other testers in completing assigned tasks.
• Worked closely with development and test engineers to fully test product features including client facing GUI (UAT) and hardware components.
• Developed, executed, and debug test cases to validate product report status for management team
• Assisted/trained other testers, schedulers and engineers in completing assigned tasks.
• Work with development and test engineers to understand product features.
• Produce documentation for test cases. Report status and gather related metrics.
• Learn new technologies and procedures to remain current with industry standards and new products.
• UAT and functional testing was integral part of the work load.
• Parsing XML data.WS-MAN: SMASH, SMASH-CLP, DASH, and CIM Agile Scrum method followed.
• Executed Selenium scripts for automation testing.
• Tested all OS which Dell supported including Linux with CLI commands used to test Dell’s developed support software for their new servers.

Confidential

Sr. QA\ System Analyst \ Lead Tester

Responsibilities:

• Worked with End users Business Analysts and other Department Managers to understand business goals and information needs.
• Managed the process of developing resulting system test requirements.
• Determined project quality test approach.
• Managed project quality test activity.
• Determined work priorities and defined project quality test objectives.
• System Analysis of software and process flow Software used by internal Mortgage Brokers and Loan Originators up to Funding. To accomplish UAT and functional testing.
• Developing Test cases from business flow documents and business SRA's and DDS's Test Planning Test scripts execution and defect tracking through QC9.2. Testing including black box & mainframe testing. Being on different projects including Brokerage calculations & presentations simultaneously, multitasking, meetings with developers and business side of the house.
• End to End Testing including (UAT, Functional, Regression, & Adhoc) completed development of test cases and executed all test cases for thorough UAT testing for loan processing up to funding in different systems for WFHM like AOW (Application On Web), TSC (Tele Sales Counselor) and Mainframe Apps like LIS (Loan Information System) and LPS (Loan Processing Systems) Other QA related responsibilities like research and documentation communication written and verbal.
• Agile method for SDLC was used by the company. QTP Tool for automated test scripts.
• Used SharePoint for interdepartmental document sharing.
• Team size 1 local 6 offshore.

Environments : Main Frame (CICS & JCL), .Net Framework, J2EE & Windows Web Based Apps

Confidential

Software Testing & Support

Responsibilities:

• Developed SRS documentation for enhancement of order management systems to produce optimum performance and improve production.
• Software testing including UAT, Regression, Smoke Testing and support to microdot s proprietary software developed for Confidential amp;T for u-verse technology.
• Created Test Cases for Integration Testing
• Created Test Cases for Smoke, UAT & Functional Testing.
• Created documents detailing the process for each of the test scripts and the scenarios each script performs.
• Coordinated with Business Analysts and Developer in Bug fixes and Issues.
• Wrote enhanced scripts for automation in QTP.

Environment : CRM, Testing, RADIUS.

Confidential

Sr. System / Lead Integration Test Analyst

Responsibilities:

• Developed comprehensive test case for supply chain management software which was AS400 based, with complete steps for company's 4 software namely CFA (AS400 based), Pathways EV2, Field Connect.
• Tested all changes including UAT, Regression & Integration to make the releases on time and trouble free.
• Validated Report generation in MS Reports.
• Other responsibilities as were given by the manager for new software validations called EV New.
• Created Test Cases for Integration Testing
• Created Test Cases for Smoke, UAT and Functional Testing.
• Created documents detailing the process for each of the test scripts and the scenarios each scripts performs.
• Coordinated with Business Analysts and Developer in Bug fixes and Issues.
• Network environment consists of
• .net framework, AS400, SQL server, Client Server w/Windows as OS. Web bases apps.
• SQL Queries.

Confidential

QA Lead /Test Coordinator

Responsibilities:

• Worked with End users Business Analysts and other Department Managers to understand business goals and information needs.
• Managed the process of developing resulting system test requirements. These resources were brought in to help support the configuration and software quality process of a new HR software application by Ultimate software that was to be installed.
• Determined project quality test approach
• Managed project quality test activity; determined work priorities; and defined project quality test objectives.
• Developed test plans based on project requirements and deliverables.
• Created Test Cases for UAT and Functional Testing
• Developed Test Cases for Regression Testing.
• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Successfully tested the payroll runs including taxes deductions & benefits.
• Supported performance testing process.
• Documented all problems and assists in their resolution.
• Sent daily progress reports to CIO and other involved Managers.
• Network environment consists of
• Client Server with Windows as OS.
• Intranet based apps;
• SQL Queries for database data extraction.