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Customer Experience Test Manager Resume

Stamford, CT

SUMMARY

  • Accomplished Quality Assurance professional with 10+ years of experience in technical and leadership roles. Proven track record of delivering significant improvements to software and system quality, by building and leading high performing teams

TECHNICAL SKILLS

Operating Systems: Windows, Unix and Linux

Languages: SQL, HTML XML, VBScript, Java, JavaScript, C and PL/SQL

DBMS: ORACLE, SQL Server, MySQL and MS Access

Testing Tools: HP QC, ALM, Test Director, TFS, Rational Clear Quest, DOORS, Alexsys, JIRA, Test Rail, HP QTP and Selenium, IDE/RC/WebDriver/GRID .

Other Tools/ Technologies: TOAD, VMware, CSS, XMLSpy, Git, MS Word, Excel, Power Point, FileZilla and Visio.

PROFESSIONAL EXPERIENCE

Confidential, Stamford, CT

Customer Experience Test Manager

Responsibilities:

  • Created the process, documentation for test team to test in UAT initially and later on test in production for CXT
  • Developed Test strategy, Test plan and Level Of Effort (LOE) for all projects
  • Recommended tools that will help with testing process and completed implementation of these once the team got approval
  • Lead the discussion meetings with cross teams and created testing process to work with the teams
  • Extensive experience with Stakeholder management
  • Excellent coordination, planning and communication skills to manage off shore team
  • Lead a team of testers and assign work across various projects
  • Prioritize and organize effectively and manage multiple projects and assignments
  • Lead the daily defect triage calls with the boundary partners involved
  • Developed metrics for test execution from HP ALM to provide status to all the stakeholders
  • Designed status report template to distribute project status information to all the stakeholders
  • Lead the post - production calls for the messaging project
  • Lead the team to test in UAT initially. Later on when direction changed to test in CXT, lead and directed the team to test in production for customer experience(CXT)
  • Created test data creation process and responsible for the creation of test data for all projects

Confidential, McLean, VA

UAT Lead

Responsibilities:

  • Created Test Plan, RTM, Test Summary and Test Incident documents for the project
  • Liaison to the business owners for the project to discuss application features and functionality
  • Lead a team of testers and assigned tasks to them and managed their work schedules
  • Created template for requirement traceability from test scenario to test cases to test data and results
  • Preparing test summary reports with daily metrics and defect information to all the stakeholders.
  • Performed comprehensive data analysis using excel functions such as VLOOKUP, macros and pivot table.

Confidential, Reston, VA

UAT Lead

Responsibilities:

  • Lead the End to End integration team to test all impacted systems and interfaces
  • Created high level test scenarios to test data as it moved between different applications, with both front end and backend systems
  • Reviewed and provided feedback and guidance for test cases from all impacted teams
  • Ran the daily boundary partner meetings to discuss project status and track defects
  • Provided daily status reports to key stakeholders and leadership
  • Created RTM to make sure all requirements are covered
  • For the changes approved in change management, after the development is complete, validated the changes.
  • Extensive experience with automation of the frequently used test cases to minimize the manual effort.

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