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Customer Experience Test Manager Resume

Stamford, CT


  • Accomplished Quality Assurance professional with 10+ years of experience in technical and leadership roles. Proven track record of delivering significant improvements to software and system quality, by building and leading high performing teams


Operating Systems: Windows, Unix and Linux

Languages: SQL, HTML XML, VBScript, Java, JavaScript, C and PL/SQL

DBMS: ORACLE, SQL Server, MySQL and MS Access

Testing Tools: HP QC, ALM, Test Director, TFS, Rational Clear Quest, DOORS, Alexsys, JIRA, Test Rail, HP QTP and Selenium, IDE/RC/WebDriver/GRID .

Other Tools/ Technologies: TOAD, VMware, CSS, XMLSpy, Git, MS Word, Excel, Power Point, FileZilla and Visio.


Confidential, Stamford, CT

Customer Experience Test Manager


  • Created the process, documentation for test team to test in UAT initially and later on test in production for CXT
  • Developed Test strategy, Test plan and Level Of Effort (LOE) for all projects
  • Recommended tools that will help with testing process and completed implementation of these once the team got approval
  • Lead the discussion meetings with cross teams and created testing process to work with the teams
  • Extensive experience with Stakeholder management
  • Excellent coordination, planning and communication skills to manage off shore team
  • Lead a team of testers and assign work across various projects
  • Prioritize and organize effectively and manage multiple projects and assignments
  • Lead the daily defect triage calls with the boundary partners involved
  • Developed metrics for test execution from HP ALM to provide status to all the stakeholders
  • Designed status report template to distribute project status information to all the stakeholders
  • Lead the post - production calls for the messaging project
  • Lead the team to test in UAT initially. Later on when direction changed to test in CXT, lead and directed the team to test in production for customer experience(CXT)
  • Created test data creation process and responsible for the creation of test data for all projects

Confidential, McLean, VA

UAT Lead


  • Created Test Plan, RTM, Test Summary and Test Incident documents for the project
  • Liaison to the business owners for the project to discuss application features and functionality
  • Lead a team of testers and assigned tasks to them and managed their work schedules
  • Created template for requirement traceability from test scenario to test cases to test data and results
  • Preparing test summary reports with daily metrics and defect information to all the stakeholders.
  • Performed comprehensive data analysis using excel functions such as VLOOKUP, macros and pivot table.

Confidential, Reston, VA

UAT Lead


  • Lead the End to End integration team to test all impacted systems and interfaces
  • Created high level test scenarios to test data as it moved between different applications, with both front end and backend systems
  • Reviewed and provided feedback and guidance for test cases from all impacted teams
  • Ran the daily boundary partner meetings to discuss project status and track defects
  • Provided daily status reports to key stakeholders and leadership
  • Created RTM to make sure all requirements are covered
  • For the changes approved in change management, after the development is complete, validated the changes.
  • Extensive experience with automation of the frequently used test cases to minimize the manual effort.

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