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Communications Specialist Resume

TECHNICAL SKILLS

  • Google Analytics and AdWords
  • Social Media
  • Microsoft Office
  • Microsoft Office Suite
  • Salesforce
  • Tableau
  • Written Communication
  • Excel
  • Program/project management
  • Event Planning
  • B2B

PROFESSIONAL EXPERIENCE

Confidential

Communications Specialist

Responsibilities:

  • Provided program management support to include: Conducting research, document processing and data evaluation.
  • Lead and supported Covid - 19 case reporting and deliverables to help Deputy assistant secretary team determine the next safety phase for the department.
  • Managed audit report for the office of facilities and asset management.
  • Designed promotional/marketing materials that were used to educate(audiences/constituencies) on upcoming facilities management related policies
  • Optimized clerical processes for leadership and management using excel to maximize productivity.
  • Prepared presentations, planned and executed marketing initiatives for Department events.

Confidential

Digital Marketing Sales Associate

Responsibilities:

  • Consult the sales team on new areas of growth and generate reports on missed business opportunities.
  • Monitored benchmark analytics
  • Developed and executed email marketing campaigns strategy for outreach to prospective clients.
  • Grew and maintained a customer database through tailored outreach for tradeshow events.
  • Managed inbound marketing opportunities and distributing relevant marketing collateral.
  • Wrote compelling copy for sales outreach.
  • Prepared competitive analyses for potential clients including financial models and reporting utilizing Salesforce.
  • Responded to advertiser RFPs and building sales report.
  • Conducted market research and analyzed industry specific tradeshow events such as FMI, GMA and Restaurant Show.
  • Built campaigns in salesforce to track financial prospecting stage.
  • Reviewed brief KPI, advertising metrics and report performance for data analysis.

Confidential

Guest Service Ambassador

Responsibilities:

  • Evaluated bills generated and ensured they were posted to appropriate accounts by coordinating with the accounts department.
  • Updated latest developments in the hotel, responded to reviews. Greeted and welcomed the guests who were checking in, arrange for the collection and storage of their luggage.
  • Promoted the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth.
  • Managed the needs of the guests and attended to their special needs.
  • Kept track of the current hotel accommodations and ensured that the hotel registration procedures were carried out appropriately
  • Coordinated responses to customer's inquiries and demands and planned for the subsequent services by coordinating with the other department.

Confidential

Resident Assistant

Responsibilities:

  • Enforced the rules and policies of Residence Life, Housing and Dining Services and the University.
  • Served as a liaison between residents and the University administration.
  • Served as a positive role model to residents and peer staff members
  • Facilitated the social, academic, and personal adjustment of students to the residence hall and University.
  • Developed a sense of community among residents as members of a floor, residents of a hall, and active participants in the residence life system.

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