SUMMARY

• Over 15 years of QA consulting expertise with 10 years of lead experience on - shore/off-shore in Systems Quality Assurance, Production Support, and UAT: Writing, reviewing, and testing Business Use Cases, and Business/Design requirements.
• Experience in testing web, client server, mainframe, Tandem, Palm, iOS iPhone/iPad, Android Tablet/Phone, & Kindle applications.
• Assist BSA with review and redesign of UI/UX on mobile devices (iOS and Android)
• Manage defect triage meetings using an array of various defect-tracking tools (HP ALM/Quality Center, SilkCentral, qTest Manager, JIRA, FogBugz, etc.)
• Execute test cases utilizing a variety of manual testing technologies (HP ALM/Quality Center, SilkCentral, qTest Manager, Serena etc.).
• In depth experience with FDA policies that govern IT Detailed Operating Procedure (DOP) and Standard Operating Procedures (SOP).
• Dynamic leadership experience in people and system assurance projects, production support, and UAT.
• Outstanding presentation skills reporting to Business Steering Committee (PowerPoint, Excel, Word)
• Extensive expertise in the field of consumer/business credit information, banking/finance, pharmaceutical, health care, entertainment industry and Utility.
• Application experience in JAVA, .ASP, .NET, HTML, UNIX, LINUX, Cold Fusion
• Continuously practice and improve in Systems Quality Assurance and UAT (Waterfall, Agile).

BUSINESS/TECHNICAL EXPERIENCE:

Test Manager Coordinator-Consultant-Contract

Confidential

Responsibilities:

• Test Manager Coordinator for onshore/offshore team managing 7 QA resources for AutoCAD 2019 COTS application
• Create Test Plan, resource allocation, and level of efforts (LOE) per project requirement
• Create weekly Risk Assessment report to management and business stakeholders
• Manage weekly status meetings with onshore QA test leads (functional and integration) testing progress and impediments
• Facilitate weekly defect triage meetings with QA resources, developers, PMO, trainers, business stakeholders in communicating all assigned defects, defect count, roadblocks, and test execution progress
• Review and approved test cases traceability for QA resources per business requirements
• Review and approved test case execution results from QA resources using Skype media video as their validation
• Utilize HP - ALM (QC-Ver 12) to import test scripts using Excel plugin
• Produce weekly reports to PMO and senior management on testing progress and defect management life cycle
• Coordinate newly release build per smoke testing and advise infrastructure team to accept or reject build based on regression team results
• Oversee business requirements that are ambiguous and or inconsistent with the scope of the module depicted
• Instructed QA resources in proper defect reporting that are transparent to the development group and business stakeholders
• Oversee Citrix execution and discrepancies with the Citrix team per performance issues and defects encountered
• Assist the training group with instructional videos per pre-release on how to use AUD 2019
• Create end-to-end test case scenarios for QA resources for AUD 2019
• Assist QA resources to create negative test scenarios per functional modules and permissions
• Convert E2E test scripts into UAT high level business scenarios
• Assist UAT group regarding test execution, reporting defects, and time management

International UAT Lead Coordinator-US, UK,

Confidential

Responsibilities:

• Create UAT test cases for Promotions Financial application from Feature stories via JIRA and assigned story points
• Facilitate training via WebEx for all regions on how to use qTest Manager Test execution and JIRA defect management for new employees of the UAT team
• Conduct daily defect triage meetings with UAT resources, developers, BSA s and PMO identifying any high - risk defects, roadblocks, concerns, and tracking execution progress
• Create user Id s, set permissions per business requirements matrix
• Cross reference user Id s permissions based on negative UAT cases
• Distribute UAT test cases to all 3 regions as well as keeping track of project test schedule
• Conducted regional meetings with UAT resources for work around fixes that is road blocking testing efforts
• Reviewed test cases execution from UAT resources to determine if the test case was effectively executed
• Cross browser verification testing
• Generate daily metrics report on how many defects have been resolved and needing re-execution of test case to determine Fix-Verified
• Reviewed UAT resources defects to assure the defect was written appropriately and the defect reported is not a false-positive
• Request data refresh prior to UAT start date
• Personally dry run UAT cases to assure environment is working by designed
• Utilized Jira Kanban Board to demonstrate progress of open defects reported
• Coordinate with PMO and business stakeholders to alert if more days will be needed to complete UAT schedule testing efforts

QA Lead Test Coordinator-Regression Mobile/Consultant-Contract

Confidential

Responsibilities:

• Lead iOS and Android mobile device testing efforts for onshore/offshore regression team for consumer and business customers banking mobile application
• Create test plan, test schedule, plan resource allocations, test case distribution per project timeline schedule
• Daily stand up calls with offshore team identifying any roadblocks, concerns, tracking progress f daily test execution
• Distribute regression test cases to onshore team in keeping track of project test schedule when offshore falls behind
• Assist in data conditioning for user Id s that are part of test case pre - condition
• Run daily metrics of total percentage completion of testing efforts, daily number of tests executed, failed, passed, and N/A to Project Management daily standup meeting
• Execute shakeout testing prior to new builds with option to accept/reject build
• Utilize HP Quality Center for test case creation, execute, and defect management life cycle
• Review defect report and identify that all mandatory fields are properly assigned and steps to recreate scenario are clear and concise
• Validate proper error handling messages for all mobile devices during degrade mode testing
• Create and present KT (knowledge transfer) sessions to new resources on B of A mobile application
• Apply B of A proprietary debugging tool to further research issues within the application and attach to defect report
• Collaborate with Business Analyst on UI/UX design during project kick-off meetings
• Asist Spanish resources and team lead proper direction in test execution with limited resources located in TX
• Utilized SharePoint for version control of all documentations
• Create UAT test cases for business community based on user roles & privileges
• Create UAT user Id s and test data environment
• Assist UAT user s with questions on test case execution and creating defect report

SR. QA Analyst/Fulltime

Confidential

Responsibilities:

• Perform manual testing on A/P & A/R Microsoft Dynamics AX - R3
• Generate Microsoft Dynamics AX-R3 test plan and test strategy report per QA/FDA guidelines
• Create test specification report based on test case Id, requirement traceability, title, and summary of test case objective
• Report defects via Excel defect tracking spreadsheet
• Produce AX-R3 user how to work scenarios for new and existing employees in the purchasing and manufacturing department
• Create user profiles and privileges per preconditions of test case and UAT test execution
• Construct test case scenarios positive, negative, end to end, and regression suite
• Facilitate weekly defect tracking meeting with PM, development and BSA members
• Contribute to daily stand up meetings regarding metrics of execution (pass/fail) roadblocks etc.
• Coordinate with BSA regarding requirements that are ambiguous or undefined
• Smoke test newly builds in QA environment to determine accept/reject build
• Fix-verify defects that are included in builds and regression test affected areas
• Review and approve test cases from QA resources that meet the scope of the test requirement
• Randomly review open defects and determine if severity and priority of defect are aligned
• Store all documentation and version control via SharePoint
• Investigate and create Deviation Report (DR) and Incident Report (IR) per FDA and corporate guidelines for IT department
• Utilize Veeva Vault for SOP required training
• Perform testing on production support defects (fix/verified)

SR. QA Analyst Mobile/Consultant-Contract

Confidential

Responsibilities:

• Lead iOS and Android mobile device testing efforts for Kinnex and GaitLab prosthetic device application for clinical trial amputees
• Test embedded Bluetooth communication within prosthetic device using mobile devices
• Test adjustments, calibrations, and synchronization via mobile application
• Reported defects via Jira defect tracker
• Utilized Logcat for defect analysis
• Participated with clinical trial with patient using prosthetic device while testing mobile Kinnex application
• Review, modify, and approve business requirements per project QA schedule
• Review UI/UX requirements and recommend better user experience in its design flow
• Assist BSA in gathering requirements to align with QA best practices
• Review and approve UAT candidate documentation in accordance with FDA compliance and regulatory policies
• Assisted in reviewing and correcting UAT documentation prior to release to FDA
• Worked with business stakeholders improving a better user experience design in look and feel of the application and firmware
• Conduct weekly status meeting with PM, BSA s and development group on QA timeline progress
• Create daily and weekly QA status reports using MS Excel & PowerPoint for PM and business stakeholders
• Utilized SharePoint for version control of all documentations
• Lead defect management life cycle meetings with business stakeholders (defect count, severity, fix verification, showstoppers, etc.) using MS Excel
• Created and presented Lesson Learned and Best Practices via PowerPoint slideshow to entire project team at the end of the project

QA Lead Test Coordinator /Consultant-Contract

Confidential

Responsibilities:

• Accountable for successful execution of QM Coverage $6 million Large Project
• Accountable for planning quality approach, test design, and execution
• Review and approves test strategy and test approach
• Responsible for overall program testing progress and quality metrics using MS Excel
• Utilized SharePoint for version control of all documentations
• Conduct weekly status meeting with PM, BSA s and development group on QA timeline progress utilizing PowerPoint and MS Excel
• Lead defect management life cycle meetings with business stakeholders (defect count, severity, fix verification, showstoppers, etc.)
• Responsible for aligning CG quality methodology for duration of the project
• Collaborates with other QM shared services teams during planning, and in support of the Test Approach (e.g. Performance/Automation and Integration teams, Impacted App QM teams)
• Partners with Delivery QM managers for shared QM resources and to align project and BAU release
• Leads QM test design and execution activities per the Test Approach, including test scenarios design including expected results
• Responsible to provide input to quality approach, test design, and execution plan
• Coordinate System and/or Sprint effort planning and oversees defect triage meeting
• Facilitate resolution of QM related risks, issues, concerns, and escalations
• Create and approve resource estimates, scope estimates, and resource plan for 8 resources
• First level of escalation for project QM lead
• Participate in project leadership and steering committee meetings based on a need basis
• Create and actively manage through project delivery lifecycle

UAT Mobile Test Lead Coordinator/Consultant-Contract

Confidential

Responsibilities:

• UAT Test Lead Coordinator for Digital Entertainment Product Group mobile division department
• Conduct weekly status meeting with PM, BSA s and development group on UAT timeline progress
• Lead UAT defect management life cycle meetings with business stakeholders (defect count, severity, fix verification, showstoppers, etc.) using MS Excel
• Presented PowerPoint presentation to business community on best practices in conducting UAT testing
• Created and presented Lesson Learned and Best Practices via PowerPoint slideshow to entire project team at the end of each project
• Oversee testing resources test execution and defect management
• Review UAT end to end test case scenarios and provided correction/feedback to UAT resource
• Align UAT schedule of testing with production rollout
• Support post - production testing via regression suite of UAT test cases
• Create UAT end to end business scenarios for each mobile device application (iPad, iPhone,
• Android tablet/phone, and Kindle) testing VOD, CC, Voice Recognition.
• Validate fix-verified for Confidential application for all mobile devices as part of the UAT scope of testing
• Install and configure set-top box for end user acceptance testing
• Maintain set-top box configuration with wireless network (WI-FI)
• Report defects using standardize template and assigned priority level back to QA department
• Advise on design changes (UI/UX) to enhance user experience for all mobile applications
• Create regression test suite for all mobile devices
• Test APN (Apple Push Notification) for alert messaging for Apple and Android devices
• Create UAT test cases for CC708 (Close Captioning) governed by the FCC design and business requirements
• Implemented a formal UAT Test Plan to move forward toward a more formalize methodology process of improvement
• Create a traceability matrix via MS Excel to successfully identify and track the current status of defects discovered during UAT cycle
• Participate in weekly triage meetings with business stakeholders, QA, and development on current issues discovered during UAT
• Report showstoppers and conducted conference call to all relevant participants

QA Lead Test Coordinator Production Support /Consultant-Contract

Confidential

Responsibilities:

• Test Lead Coordinator for offshore team managing 5 - 7 QA resources (Hyderabad, India) for
• Agile (SR) Service Request and projects developed in JAVA code
• Pre-plan bi-weekly test execution and document daily execution results to ensure QA timeline is met
• Coordinate weekly status meetings with offshore QA team
• Review and approve test cases based on business requirements
• Coordinate with development team for code deployment to QA, Stage & Production environment using ChangeMan DS Client 5.7
• Perform MS 2010 SQL query to analyze data comparison with previous and current build comparison and or data corruption
• Version control all documentation via SharePoint
• Facilitated release management schedule and production rollout
• Support QA resources with expediting resolution for Sev-1 issues that impact QA execution schedule
• Facilitate weekly project pre-planning and resource allocation with the business
• Facilitate weekly current project and service request (SR) status meetings with the business
• Ensure business has approved all test results and communicate follow through for any outstanding impediments
• Create and execute test cases via HP ALM/Quality Center for Financial and Compliance Services
• Reported defects utilizing HP ALM/Quality Center
• Create test matrix scenarios for Tax Reporting Services via Business Requirements and Design
• Create negative test scenarios that will invoke error handling for different browser testing (IE, Firefox, and Safari)
• Create performance testing for Crystal Report server via generating/downloading PDF reports
• Design test scenarios for user role and privileges (internal-external)
• Participate in daily stand up meeting regarding test assignments and defect reporting
• Report defects via HP Quality Center and assign severity and priority level

QA Mobile Test Lead Coordinator/Consultant-Contract

Confidential

Responsibilities:

• Solely manage testing efforts for Confidential Mobile Initiative projects for U.S and United Kingdom
• Manage 2 - 4 offshore UK testing resources by assigning test case execution, update daily metrics schedule and review of test case execution results
• Test Confidential commercial service applications using iPhone, iPad, and Android mobile devices per Business Requirements and design
• Manage UK testing resources by assigning test case execution, update daily metrics schedule and review of test case execution results
• Directed and support testing resources with requirements and design questions
• Execute and validate all (SMS) Short Message Service messaging testing on mobile devices utilizing and configuring Control-M job processing
• Execute and validate (APN) Apple Push Notification for iPhone and iPad mobile devices
• Per conditional alert message (credit inquiry, 30 day late, address change etc.) executing and configuring Control-M job processing
• Execute and validate Android Push Notification for Samsung Galaxy phone and tablet
• Per conditional alert message (credit inquiry, 30 day late, address change etc.) executing and configuring Control-M job processing
• Manually triggered alerts and reconcile that the appropriate SMS was delivered to the specified mobile device/customer profile
• Manually triggered alerts and reconcile that the appropriate Alert was delivered to the specified mobile device/customer profile
• Perform MS 2010 SQL query to reconcile data backend with user UI information
• Validate MO and MT (Mobile-Originated/Mobile-Terminated) services via short code
• Test accounting and security settings within customer enrollment mobile process application
• Created QA (LOE) Level of Efforts, Test Schedule, Test Plan, and Test Summary report per project basis
• Oversee UI/UX with BSA and identify issues that prevent the application to achieve a more user-friendly usage
• Report and manage defect lifecycle using Serena-Team Track Ver. 3.01
• Conducted daily defect review meetings with project group
• Performed and coordinated release management for Android and iOS application
• Perform (PLV) Post Launch Verification utilizing Apple App Store and Android Market installation test process

QA Test Lead Coordinator/Consultant-Contract

Confidential

Responsibilities:

• QA Test Lead supervising 3 - 7 resources for ViewPoint Document Management System developed in JAVA and .ASP
• Waterfall methodology process
• Created Test Plan, Test Specification, and Test Summary report documentation review and approved by FDA
• Responsible for all QA testing activities are adhere to SOP and DOP standards per FDA guidelines
• Review and approved test cases for QA resources
• Review and approved test case execution results for QA resources
• Review defect management with QA resources and plan regression-testing accordingly
• Assign project cases with estimate of start and completion to QA resources
• Mentor and train QA resources on test case development, execution, and defect tracking
• Create matrixes for test case execution distribution
• Create (LOE) Level of Efforts prior to the inception of each project
• Version control all QA documentation using Perforce repository application
• Participate in Business Requirement review meetings
• Case management and report defects using FogBugz v6.1.13
• Create, maintain, and execute test cases using SilkCentral 2008
• Perform (IQ/OQ) Install Qualification/Operation Qualification with the development team
• Participate in daily standup review meetings
• Create test cases that synchronized with (RTM) Requirement Traceability Matrix
• Organize and participated integration testing with other departments
• Coordinate, review, and approve UAT test cases per FDA guidelines
• Utilize MS Visual SourceSafe v.6.0 for test case version control
• Piloted, enhanced and vetted new SDLC tools for QA methodology
• Coordinate, executed, and supported post-production testing
• Incorporate Global System Development Methodology (GSDM) for all projects

QA Lead Coordinator/Consultant-Contract

Confidential

Responsibilities:

• Prepare UAT test cases as per Business Use Case documentation for CRM Siebel Financial suite v7.7 application
• UAT Team Lead overseeing and managing 5 UAT testers
• Facilitate North America UAT test sessions with business users (Clients)
• Responsible for overall test planning and execution in North America ensuring both technical and design issues are documented in Mercury ALM/Quality Center v8.2
• Update test cases and scripts as per CRs (Change Requests documentation)
• Report defect via Mercury ALM/Quality Center v8.2
• Facilitate weekly team meetings with other QA team members in London
• Provide weekly status update to QA manager in London
• Utilize eRoom document repository application for version control
• Ensure delivery of a robust application at end of testing phase

QA Analyst/Fulltime

Confidential

Responsibilities:

• Performed baseline/regression testing on Confidential proprietary Claims and Enrollment application per business requirement documentation
• Create and test work queues using Confidential testing topology and SQL stored procedures.
• Perform MS query analyzer to compare front end data with backend data based on claims detail report
• Sest and validate business data workflow to ensure proper sequence information.
• Reported defects via Mercury Test Director
• Report and document defects follow up with developer to ensure defect has been corrected and event/regression test defect fix.
• Create test cases using the technical design and business requirement documentation
• Event test each field to ensure application is working as designed.
• Performed negative testing on application per business requirement documentation nduct UAT session for business community users
• Coordinate Post - Production implementation/testing with project manager and developers

Sr. QA Analyst Testing & Integration/Fulltime

Confidential

Responsibilities:

• Mainframe and Tandem-Performed baseline/regression testing on custom Confidential and Fair
• Isaac score card model applications new and existing, per business requirement.
• Create, perform and document positive/negative test results for new or enhanced application.
• Research and create test subscriber code Id’s using the Confidential Subscriber Code maintenance table to assure application is compliant (product selection and security) with
• Confidential and federal regulations.
• Created test cases using the technical design and business requirement documentation
• Sse DB2, SPF & JCL to access and evaluate test results
• Event test each field to ensure application is working as designed.
• Automate and maintained test scripts using Empirix e.Tester for web testing
• Performed compatible browser testing (IE, Netscape, AOL etc)
• Report and document defects follow up with developer to ensure ‘bug’ has been corrected and event/regression test bug fix.