SUMMARY

• I am seeking a permanent position (or long - term contract) as the team lead or functional manager for Video Teleconferencing (VTC) and/or Unified Communications (UC) services for an agency or company within the United States or Germany.
• I desire a team-oriented position which will utilize and challenge my leadership, management, customer service, and technical skills to enhance overall VTC and UC services.
• I desire a position in which I can make the most of my current abilities, while allowing opportunities to continually enhance, improve, and expand my VTC and UC knowledge and skills.

PROFESSIONAL EXPERIENCE

Confidential

QA Audio/Visual Engineering

Responsibilities:

• Full time employee of Confidential
• Responsible for provisioning, installation / configuration and optimization of systems and oversight of government A/V Contractor implementation efforts to ensure compliance with Contractor engineering designs.
• Creates, maintains, and owns infrastructure related technical specifications, designs, and schedules Document Project Scope & Timelines.
• Perform Technical Feasibility Studies & Conduct Decision Analysis.
• Develop, Analyze & Present Technical Courses of Action (COAs) for decisions regarding Data & Voice Network system designs.
• Monitor Project Execution.
• Report on Project Performance.
• Develop and Present Briefings to Project Stakeholders.
• Provide expert analysis and Advice on Layer 1 Infrastructure Installation plans that include but are not limited to: Fiber Optic cabling, Copper cabling, Cable pathways, Protective Distribution Systems (PDS), Telecommunication Equipment Racks, Power, Grounding and HVAC.
• Analyze Operational, Functional & Technical Requirements to Develop Audio/Visual Systems Design
• Documents such as Systems Design Plans, Engineering Implementation Plans, etc.
• Provide Expert Level Audio/Visual Engineering and Installation support.
• Provide expert level QA oversight of A/V related construction efforts.
• Assisted senior Crestron programmers in programming, testing, maintaining, and documenting various AV control systems as per design specifications, and clients' requirements
• JMRC Hohenfels training area Engineering Implementation A/V related construction efforts for AAR trailers.

Confidential

Audio-Visual/VTC Designer/Engineer lead

Responsibilities:

• Manned Confidential Design Center of Excellence integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology to a three-story, 275,000-square-foot office/laboratory building and a three-story, 219,111-square-foot office building.
• Knowledge of building construction methods and materials.
• Mentored and guided employees ensuring all were trained in audio-visual/VTC and capable of performing assigned duties.
• Develops audio/visual systems specifications that address business requirements and that fit with the company’s system architecture standards.
• Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities.
• Set up AV and computer systems for executive level meetings.
• Troubleshoot AV issues within the closed areas.
• Troubleshoot/resolve issues with VTC activities.
• Assist end users within closed areas with general unclassified and classified A/V issues.
• Support AV and computer needs in the Melbourne conference center.
• Support AV and computer needs in all other conference rooms in the building.
• Support meetings and AV systems within the Multi-Level Facility.
• Participates in new installations, testing and special projects as needed.
• Provides support to users and troubleshoots/resolves problems.
• Responsible for maintaining acceptable levels of customer satisfaction according to defined objectives while adhering to established policies.

Confidential

Engineering Project Manager

Responsibilities:

• Full time employee of Confidential Solutions and wanted to be closer to home in Orlando
• Provide integration oversight for a team of installers and/or manage sub-contractors to provide a turn-key implementation for varied equipment solutions such as Cisco (Tandberg), AMX, Polycom, Crestron and others.
• Conduct customer site surveys to support proposal efforts and implementation.
• Support the pricing and proposal process by providing the estimates needed to implement the proposed solution.
• Verify and revise existing implementation and installation designs and/or develop new site implementation and installation designs real time as required to address customer requirements.
• Respond and resolve implementation and installation related inquiries from customer via the VTC technical support hotline.
• Provide direction and oversight to perform audio/video implementation staging activities to include receiving inventory and labeling equipment.
• Develop configuration file(s), upload and perform testing for project equipment.
• Perform acceptance test on site to ensure the delivery of the audio and video implementation is functioning properly.
• Troubleshoot technical issues in the delivery of multi-vendor technical solutions at customer locations.
• Perform system testing to ensure correct performance.
• Interface with customers to ensure implementation satisfaction.
• Travel to Customer Sites