SUMMARY

• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master - detail relationships
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficiency in SFDC Administrative tasks like creating OWD, Profiles, Roles, Permission sets, FLS, Sharing Rules, Users, Page Layouts, Approvals, Workflows, Reports and Dashboards
• Experience in data migration and Integration using Data Loader
• Experience in web technologies like HTML, XML, CSS, and JavaScript.

TECHNICAL SKILLS

• Workflow & Approvals
• Reports
• Dashboards
• Analytic Snapshots
• Case Management Automation
• Custom ObjectsUFT (Unified Functional Testing)
• QTP
• Selenium Web driver
• Selenium Grid
• Cucumber
• Jenkins
• ASP
• Visual Studio
• VBScript
• JAVA
• SQL
• UNIX
• HP Quality Center
• Clear Quest
• Excel
• Word
• PowerPoint
• Maven
• JIRA
• Rally

PROFESSIONAL EXPERIENCE

Team Lead - Salesforce

Confidential, Atlanta, GA

Responsibilities:

• Monitoring and communicating progress of projects throughout their life cycles, including planning, development, testing, training, pilot, implementation and operations phases.
• Conducted project post postmortems and proactively identify opportunities for improvement to all processes and tools used in the execution of project activities
• Planned agendas for and facilitates project meetings; prioritizes and drives cross-functional activities, and develops and manages communications, high quality status reports for various stakeholders.
• Handled multiple projects that includes Web and Mobile applications on Android and iOS devices.
• Proposed and managed the implementation of Salesforce solutions that meet business requirements
• Managed users, user roles, workflows, record types, processes, flows, fields, reports, report types, assignment rules, list views and other platform components
• Managing and delegating tasks to the team and tracking them till closure.
• Maintain profiles, dashboards, security settings, access settings such as User Profiles, Role Hierarchy, Sharing Rules and Security and Views/Objects
• Performed data imports/exports and manipulation tasks such as merging duplicate records, change ownership of existing accounts/contacts/leads
• Provided technical and functional expertise to project teams
• Created and managed custom objects, fields, formulas, validation rules, custom workflow, lead routing rules and approval processes
• Worked with development team to design and implement innovative solutions with a focus on adhering to standards and best practices
• Provided production support for assigned applications. Meet published SLAs for incidents and problems.
• Helped with triaging defects for the planned releases and production
• Managed new releases of SFDC and efficiently roll out new features
• Works in and deploys from a sandbox environment to test all changes to business logic; analyzes and mitigates issues identified during testing.

QA Lead

Confidential, Atlanta, GA

Responsibilities:

• Created automation framework using UFT using Page Object Model that includes creation and execution of the scripts and continuous integration using Jenkins.
• Created Page Factory framework using Selenium Web Driver with Java and modular frameworks (TestNg).
• Created Cross Browser test automation through Selenium Grid.
• Provided a comprehensive architectural overview of the test automation system, using a number of different architectural views to depict different aspects of the system.
• Worked on IST, UAT and PVT environment.
• Performed testing on Web and Mobile applications on Android and iOS devices.
• Worked on creation and setup of testing environment with the configuration team for multiple releases.
• Worked on Retail Billing like Payments, Adjustments, and Rating\Posting\Billing etc.
• Extensive knowledge of the Software Development Life Cycle and Software Testing Life Cycle.
• Worked on multiple sprints, developed use cases and user stories, attended scrum calls, coordinated with the Development team, Business Analyst and Product Owners to have better understanding of the functionalities under test.
• Directly interacting and partnering with Test Managers and Business clients on a regular basis and evaluating and gathering specific client expectations.
• Tracking defects through Quality Center, manage delivery targets and mentoring the team.
• Preparation and review of Quality Assurance deliverables like Test Strategy Document, Test Plan, Test Scripts on the basis of Business Requirement, System Requirement, and HLD documents
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Experienced in developing Project Schedules, estimates, Test Metrix, daily and weekly status reports.
• Responsible for performing goal setting, mid-year and annual appraisal for team members and providing training to the offshore team members.

Team Lead

Confidential

Responsibilities:

• Supervise team in implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, business and customer specifications.
• Created automation framework using UFT for Regression and Sanity testing that includes creation and execution of the scripts and continuous integration using Jenkins.
• Extensively involved in hands-on testing of applications for forthcoming releases, during regression and end to end test phases.
• Performed testing on Web and Mobile applications on Android and iOS devices
• Managing various QA phases and performing hands on testing including Regression, Functionality and Pre Release testing.
• Managed and performed hands on project planning, analysis of system requirements, creation and execution of project plan, tracking progress metrics and defects through Mercury Quality Center and mentoring the team.
• Preparation of Test Strategy Document, Test Plan, Test Scripts on the basis of Business Requirement, System Requirement, and HLD documents
• Experienced in Developing Project Schedules, Time estimates, Test Plans/Test Cases, Test Procedures, Test Infrastructure, Test Strategies, Test Suites, Test Scripts, Test Metrix, Daily & Weekly Status Reports
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Worked on J2EE/Java web applications for multiple projects/releases.
• Preparing and Managing the different QA metrics and Coordinating the Offshore/ Onshore team with respect to QA activities
• Preparing status report like DSR, WSR and reporting.
• Responsible for performing goal setting, mid-year and annual reviews for team members
• Extensively involved in Effort/Resource Estimation

QA Analyst

Confidential, Baltimore, MD

Responsibilities:

• Supported multiple projects and provided support to lead business analyst and project managers on the development of user stories and use cases following Agile and/or Hybrid waterfall methodologies.
• Conducted training sessions on applications to new team members
• Extensively participation in weekly status meeting with Project manager to discuss the current and future issues for testing plan as well as testing procedures.
• Worked on J2EE/Java web applications for multiple projects.
• Manually tested the new test cases for new functionality and automated them for further loads to reduce testing effort and time using Quick Test professional (QTP).
• Enhanced QTP Scripts for every load to support new and existing functionality for the application for Integration and System testing phases.
• Delivered daily status report that determined product quality and product readiness.
• Created batch scripts to execute the various test scripts, thus saving time by performing tests overnight
• Migrated manual test cases into QTP scripts for Regression testing using Web add-ins’ and advanced functions using VB Script.
• Created and maintained SQL Scripts and Unix Shell scripts to perform back-end testing on the Oracle database.
• Worked on a UNIX platform and experience in backend testing by executing SQL queries
• Generated Project status reports thru Quality Center and Document Generator for team meetings and Management review.
• Worked as a member of QC Support team and handled various requests regarding Project Customization, User Access and adding new project through Site Admin.
• Creation of BPT and Business Components in Quality Center.

Sr. Software Engineer

Confidential

Responsibilities:

• Conducted training sessions on applications to new team members
• Extensively participation in weekly status meeting with Project manager to discuss the current and future issues for testing plan as well as testing procedures.
• Extensively implemented Business Process Testing for Smoke and Regression testing for large scale, small projects by using Quality Center.
• Performed functional testing, Regression testing, End-to-End testing and Data Validation testing.
• Delivered daily status report that determined product quality and product readiness.
• Created batch scripts to execute the various test scripts, thus saving time by performing tests overnight
• Preparation of Test Strategy Document, Test Plan, Test Scripts, and Exit Report.
• Created and maintained SQL Scripts and Unix Shell scripts to perform back-end testing on the Oracle database.
• Worked on a UNIX platform and experience in backend testing by executing SQL queries
• Generated Project status reports thru Quality Center and Document Generator for team meetings and Management review.
• Worked as a member of QC Support team and handled various requests regarding Project Customization, User Access and adding new project through Site Admin.
• Creation of BPT and Business Components in Quality Center.

Test Engineer

Confidential

Responsibilities:

• Preparation of Test Strategy Document, Test Plan, Test Scripts, and Exit Report.
• Participated in walkthroughs for the evaluation of the test plan with the QA Lead, design and development team.
• Effectively involved in bug tracking, reporting reviewing and analyzing test result
• Review test cases prepared by team members and guide the team whenever required.
• Conducting knowledge transfer session to new team members.
• Performed functional testing, Regression testing, End-to-End testing and Data Validation testing.
• Closely worked with developers, business analysts, production support and other groups interfacing with the applications
• Reported directly to the Test Lead and discussed all issues occurred during testing.
• Performed backend testing against the Oracle database, creating SQL queries and scripts
• Developed and executed test programs that helped improve accuracy of QA results.