SUMMARY

• Skilled professional with 07 years of experience in quality assurance for numerous manufacturing processes.
• Expertise in creating detailed test plans, test cases, and test scripts within software testing applications.
• background in various testing methodologies for both client - facing and non-client-facing applications.
• Evaluated product and process disadvantages and suggested solutions including changes to processes.
• Reported by end-users, diagnosing the most effective Page 1 of 4 methods for resolving the problem and implementing the solution.
• While at Confidential I led a team of "recovery experts" in which our purpose was to recapture previous years booking and billing details for company accountants.
• Our recovery assignments often saved Confidential between $2,000.00 and $5,000.00 per project.
• Was the only QA Analyst on a project that redeemed FCA trust and stop them from leaving my employer.
• Due to the terrific job, my team did for FCA. My company was able to convince GM from going from a year to year to a multiyear contract, after seeing the quality of what we created for FCA.
• The additional time added to the company revenue.

TECHNICAL SKILLS

Defect Tracking Tool: Bugzilla, Quality Center, Process Improvement, Version One & JiraProduct Evaluation

Databases: SQL Server 00/03/08/14/16, MS Access, Excel

Operation Systems: Windows 00/07/08/10/XP/ME, Unix, Linux, MAC OS

Application Server: Tomcat, TeamCity and Octupus Deploy

Web Server: Apache

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

QA Analyst

Responsibilities:

• Review statistics and determine areas requiring enhancement, which includes formulating improvement
• policies to meet quality standards.
• Ensure projects align with company processes, tactical planning, and strategic vision by re-engineering
• applications and implementing process improvements, Product knowledge and working experience in AS400.
• Analyze existing systems and make recommendations for key improvements to optimize performance.

Environment: Windows 10, Agile, Jira, AS400, Confluence, .NET, TeamCity, Octopus Deploy, MS SQL, SAAS, Selenium with C#, Manual testing, SQL

Confidential, Ann Arbor, MI

Quality Engineer

Responsibilities:

• Write and execute test cases, to thoroughly test Confidential products and application system. I anticipated
• potential malfunctions and designing specific tests to make them occur.
• Executed test scripts using HP UFT 11.
• Test strategy, and test plans for Confidential telephony APIs Develop
• Create test harness to conduct tests and collect metrics

Environment: Windows 7/8/8.1/10, Agile, Bugzilla, Verson One, Sharepoint, AWS, E-commerce, Java restful, webservices, restful API, XML, SQL, JSON, iOS, Android, troubleshoot hardware and software, UFT 11, IOT, Twilio ODM, perfmon etc.

Confidential, Ann Arbor, MI

Quality Engineer Consultant

Responsibilities:

• Perform manual testing, which included system, regression, functional, front-end and back-end testing
• Created new users account for new developers and QA resources.
• Test strategy, and test plans for Confidential telephony APIs Develop
• Create test harness to conduct tests and collect metrics

Environment: Windows 7/8/8.1/10, Agile, Jira, Confluence, AWS, E-commerce, Java restful web servicesJava restful API, XML, JSON, iOS, Android, troubleshoot hardware and software, IOT, Manual Testing, Twilio ODM, SQL, perfmon, Selenium with C#, etc.

Confidential

PC Technician

Responsibilities:

• Replacing failing or malfunctioning PC components.
• Working with clients to identify computer security needs and educating clients on the proper ways to
• ensure the security and efficiency of their computer equipment.

Confidential, Buffalo Grove, IL

Lead Consultant

Responsibilities:

• Worked with Business Analyst, QA Manager and Development Teams to ensure that applications met
• requirements, Business Rules, high quality and SDLC standards.
• Hands on experience working on AS400 for testing.
• Lead Quality Assurance reviews with other teams for all testing deliverables.
• Managed test plans and test cases for iSeries/AS400 testing
• Hans on expertise working with AS400, designed a framework for automation of AS400 application using HP unified functional testing.
• Executed Systems, End-to-End, Integration and User Acceptance Testing for all releases.

Environment: Quality Center, MS Office, Snag-it, Windows XP, Windows 7, AS400, Ultra Compare and Edit, Clarity, SharePoint., FTP, Ansi, 834, Agile, Manual testing, etc.

Confidential, Nashville, TN

Help Desk Analyst

Responsibilities:

• Perform troubleshooting of end-user technical issues Create, modify and delete user application accounts
• in accordance with security policies Assist in the creation of standard operating procedures for help desk
• perations.
• Work on the Unix team, where I utilize the UNIX operation system to support company functions. Which
• included editing shell scripts, running scripts and troubleshooting scripts by researching logs.

Environment: UNIX, Windows XP/7/8/8.1, HTML, iOS, Androids, troubleshoot hardware and softwareperfmon, IOT.

Confidential, Nashville, TN

QA Tester Consultant

Responsibilities:

• Led in providing 1st and 2nd Tier technical support for end customers who needed to transmit electronic
• files into our business system Assisted with setup of communications and supported general business
• inquiries.
• Performed Systems, End-to-End, Integration and User Acceptance Testing for all releases.

Environment: Quality Center, UNIX, AS 400, Ansi, 4010, 5010, 835, 837, MS Office, SQL 2008 R2Windows XP, 2000, LISA, Agile Scrum, Grey box testing, Manual testing, healthcare domain.

Confidential, Jersey City, NJ

QA Tester

Responsibilities:

• Created change requests for developers by defining the required features and functionality.
• Wrote test plans, test cases of the application, business process and performed Usability and Integration
• testing.
• CBM Billing and reconciliation.

Environment: HTML, Microsoft Tools, Windows 2000 and UNIX, MS SQL 2008 R2, E-commerce, Manual testingiOS, Android, Waterfall, Grey box testing, Selenium.

Confidential, Stocker-Brooklyn, NY

CSC Professional II - QA Tester

Responsibilities:

• Excelled in finding, documenting and reporting bugs, errors, interoperability flaws and other issues with proprietary and non-proprietary software.
• AS400 application using 'Test Drive', resolving issues with tool vendor
• Reviewing the Test Reports and Preparing Test Summary Report.
• Performed Verification and Validation testing.

Environment: AS 400, Windows XP, Windows 2000, MS SQL 2008, Quality Center, Load Runners, Microsoft Tools, Soap UI, Agile Scrum, Grey box testing, manual testing, iOS, Android, BMC Remedy, SQL, Health Care domain, IOT, Selenium with C#.