SUMMARY

• Performance focused senior technology professional, consistently delivering result to enable revenue growth, and driving highly strategic technology and business initiatives to support corporate goals.
• A change agent and innovator in launching strategies, technology changes and overhaul initiatives, re - engineering, programs, and services to boost performance, and capture new revenue opportunities.
• Recognized for building and motivating global teams to improve and execute on a new mission, exceeding operational metrics and deliverables.
• Extensive knowledge of various technologies, best practices, digital and ecommerce technology platforms and tools.
• Expertise in setting up and executing the vision and strategy, transforming products and services to ensure business objectives are met.
• Demonstrated ability to bring new and innovative approaches… an “out of the box” thinker.

TECHNICAL SKILLS

• Amazon AWS
• Oracle ATG
• ERP
• Siebel Marketing
• Webdam
• Magento
• jQuery
• SASS
• Compass
• Ruby. Sitecore 8 CMS
• ASP.NET 4.5
• IIS8
• Oracle Database Server 12c
• HTML/CSS/Javascript
• Ember
• Handlebars
• SAS
• Grunt
• Oracle WebLogic Server 12c. Optimizely
• Usertesting.com
• VWO usability testing
• Inspeclet
• GetRooster
• Google TagManager
• Umbraco CMS
• Lyris
• Unica. Drupal
• Jira
• Confluence. Salesforce
• OBIEE
• Lyris
• Maxymiser
• Eloqua
• Usertesting.com
• VWO usability testing
• Inspeclet
• GetRooster
• Google TagManager
• Umbraco CMS
• Lyris
• Unica
• Jira
• Confluence. Salesforce
• OBIEE
• Lyris
• Maxymiser
• Eloqua. Adobe Experience Manager
• Hybris
• Hadoob
• MongoDb
• Salesforce
• SAP ERP & CRM
• Endeca
• SiteCatalyst
• WebSphere
• Adobe Search Center and Personalization
• Eloqua
• Akamai
• Adobe DAM
• Adobe Test & Target
• Google Ad Words
• Java
• Oracle Db.

PROFESSIONAL EXPERIENCE

Confidential

CHIEF TECHNOLOGY OFFICER

Responsibilities:

• Member of the senior management team. 140+ direct reports offshore and onshore.
• Identified risks and opportunities, product and marketplace challenges, and evolving technology trends to assess, manage and adjust corporate technology vision to support business growth.
• Managed short and long-term strategy, product roadmap and vision, technology and departmental budget.
• Defined and established corporate governance processes, policies, security practices to protect the confidentiality and availability of company’s data, information privacy, business continuity and disaster recovery plan.
• Re-organized offshore team structure, re-engineered and automated manual processes increasing productivity by 50%, reducing needed resources/headcount by 15%.
• Established Machine Learning team with four PhD Data Scientists and managed new R&D product development. Managed machine learning efforts for data disambiguation and normalization for semi-structured and unstructured data of over 16TB consisting of medical publications and presentations, meetings, PubMed, clinical trials, patents, grants, labels, treatment guidelines utilizing various similarity based learning (supervised, un-supervised).
• Initiated and managed multiple R&D and new product development initiatives related to various therapeutic areas and studies that increased revenue by 100%
• Standardized mixed development stack (Unix, PHP, Java, Oracle/SQL, Sphinx, Lucene) and implemented new technology based on Python 2.3, .NET CORE, Django, Docker, PyCharm, SOLR v6.3, SQL Server 2016, GitHub, Jira, Apache Spark, Hadoop, AWS.
• Implemented formal development and QA process across the organization utilizing Jira, Confluence, GitHub.
• Utilizing ETL tools such as Pentaho and Informatica (POC). Visualization tool Tableau v.10 replaced with D3
• Utilized Ansible for deployment operations, system management and automation.
• Re-engineered infrastructure to support Machine Learning initiatives, based on R, Python, Tensorflow, SVM, NLPTK, Apache Spark, Hadoop, and AWS.
• Implemented new security stack Sophos Virtual XG Firewall, ssl’s across the domains, and disaster recover plan.
• Restructured development group for R&D, design and develop the new product line, utilizing .NET CORE, Django, PyCharm, Docker, SOLR v6.3, SQL server 2016.
• Leading new application UX design, and development efforts utilizing 3d party vendor.
• Restructured infrastructure with new Sophos XG firewalls, SSD, VHDX (Hyper-V) virtual disks on clustered shared volumes from Hyper-converged block storage and 10G network.

Confidential

CHIEF TECHNOLOGY OFFICER

Responsibilities:

• Executed product pre-launch Radio and Social Media strategy. Gardened an audience of over 300 media and influencers, over 850 Million media impressions and over 4000 online dialogues.
• Launched subscription based pre-sales activities, defined, executed and integrated social, media, radio and email campaigns.
• Defined digital, ecommerce, social media and product go-to-market strategy for the final National Launch 8/2015
• Managed all contract negotiations, 30+ SLA’s, on boarding multi-million dollar partnership to assist in the build of Hum by Confidential .
• Directed and analyzed eCommerce and digital marketing sales across the channels to ensure optimized conversions and customer satisfaction. Executed needed changes based on conversion rates, customer behavior, and analytics and on-going campaigns.
• Staffing - On-boarded 105 new FTE’s to support the pre & post launch of Hum by Confidential .
• Legal - Lead for all legal issues, working with individual functional leaders and the Confidential legal team
• Established PMO to manage the overarching charter, which includes a steering committee, project directors, project managers/Business and System Analysts, SMEs to support functional areas, milestones, work-streams and work-plans.
• Implemented the infrastructure, front- and back-end office systems to support a Q415 national rollout of Hum by Confidential .
• Front-end - Managed entire front-end and ecommerce development and 66 API integrations to the call centers and back-end system. Approved all mock-ups, wireframes, and branding and final design.
• Back Office system - Managed 76 contracted developers creating the “order-to-cash” functionality required to support and sustain the business model.
• Logistics - Supply Chain - Responsible for developing and implementing all forward and reverse logistics processes and integrations.
• Call Center (Sales and Care) - managed the implementation and integration of 2 sales centers and 2 care centers to support year one loading of 1.7M customers.
• AWS, Demandware, Oracle ATG, ERP, Siebel Marketing, Webdam, Magento, jQuery, SASS, Compass, Ruby. Sitecore CMS, ASP.NET 4.5, IIS8, Oracle Database Server 12c, HTML/CSS/Javascript, Ember, Handlebars, SAS, Grunt, Oracle WebLogic Server 12c. Optimizely, Usertesting.com, VWO usability testing, Inspeclet, GetRooster, Google TagManager, Umbraco CMS, Lyris, Unica. Drupal, Jira, Confluence. Salesforce, OBIEE, Lyris, Maxymiser, Eloqua.

Confidential

CHIEF TECHNOLOGY OFFICER

Responsibilities:

• Managed $90M technology portfolio, directed overall multi-channel product, technology and digital strategy, roadmap, eCommerce and digital marketing efforts, analytics, product design, projects forecasts and scope, budgeting, digital and eCommerce tools and technology, application development, technology vision and standardization.
• New web design lowered bounce rates by 18%, improved time-on-site by 20% resulting 20% increase in sales
• Team Awarded first-ever Social Media Award in Travel and Tourism (SMITTY)
• Member of the Architecture review board and management. Managed 30+ offshore and onsite software developers.
• Directed $18MM development and deployment of a new e portal including order fulfillment, multi-channel supply chain, inventory visibility, social media, Mobile, Bitgravity video streaming, web design, product strategy.
• Utilized Akamai, Salesforce, CQ5, WebSphere, SiteCatalyst, DataPower, XC10, WESB, LAMP stack, Keynote, Fatwire, Drupal, Endeca, Epsilon, Unica, BazaarVoice, BitGravity, Versonix, Omniture SEM & SEO, Fidelio, Amadeus, Universal API, Java, J2EE, JBOSS, Adobe test & target and recommendation engine, AGILE/Scrum.
• Directed the IT strategy, design and software development of the first travel industry social media portal resulting 20,000 new monthly direct bookings, and won multiple awards (Web Award, Ad: TECH Award, Webby Award, W3 Award, Adrian Awards)
• Directed Carnival.com portal development and design resulting in 16% decrease in bounce rate, 21% increase in time-on-site, 36% increase in direct bookings and record site revenue. New site ranked first in overall customer experience, ranked 2nd when compared to all travel engine sites, ranked 1St (up from 5th) in design and organization and ranked 1st (from 12th) for search capability.
• Rolled out Electronic Medical Record System (EMR), and CRM Email Response Management System (ERMS)
• Directed $9.5MM SAS Campaign Management analytic tool and strategy, reporting structure, contract negotiations and software customization efforts utilizing SAS Enterprise Predictive Analytics.
• Directed web analytics strategy, vendor negotiations and implementation of the Omniture analytics tool.
• Directed the personalization engine strategy, design and implementation utilizing MS Commerce Server.
• Utilized technology such as ECM Documentum, SAS predictive analytics, Nielsen BuzzMetrics, Keynote, Omniture, BazaarVoive, Youtube, MS Commerce Server, SiteCore, Hadoop, Microsoft BI, SharePoint, Hyperion IR, Hyperion Planning and Essbase, ETL, DataMart, .NET, Java, Json, Ajax, Oracle.
• Directed Confidential ’s new global retail product to support global and initial launch 2014 in Brazil.
• Led technology team. Board member for brand vision and awareness, go-to-market strategy, branding, video and marketing material, cross-team collaboration, brand strategy, social media, digital marketing and ecommerce efforts.
• Directed eCommerce and website design, strategy to optimize online sales and brand visibility.
• Partnered with global Pepsi marketing teams, executives and 3rd party vendors. Identified go-to-market strategy, global and national launch strategy and best practices.
• Directed technology team for Microsoft Dynamics CRM rollout. Executed new business strategy, sales process and best practices.

Confidential

GENERAL MANAGER

Responsibilities:

• Directed Confidential USA business operations and 55+ employees, Digital Marketing, Brand visibility, Market positioning, Marketing strategy and segmentations, Product strategy to optimize customer acquisitions.
• Directed Digital Marketing, Sales, R&D, and Technology servicing 1800+ customers.
• Member of the Board of Directors and executive management team. P&L responsibility of $8 million.
• Responsible for US operations, budgeting, expenses, staffing for 55+ direct and seven functional departments.
• Restructured development, technology, sales and marketing departments and operational procedures.
• Increased the operational revenue by 20% representing 65% of the overall corporate revenue.
• Increased sales 50% by implementing new customer segmentation, CRM, email and database marketing.
• Initiated multiple R&D initiatives that resulted 35% increase in recurring revenue.