SUMMARY

• Software Technology Manager with 20+ years of intensive experience in process improvement, configuration management, release management, and in developing, validating, maintaining and troubleshooting of Banking and Confidential - Commerce applications.
• Mathematics background. Proficient in Software Development Life Cycle, ITIL, Release Management, Performance / Sustainability / Reliability engineering, Quality Control Cycle, Test Methodology and Configuration Management.
• Expertise in conducting on all design, development and post-delivery stages a variety of tests such as: Feasibility, Completeness, Consistency, Testability, I System / End-To-End, Regression, Scalability, Functional, Stress/Performance, Load/Performance, Usability and etc.
• Expertise in all types of Test Documentation: Test Plans, Use Cases (Test Scenarios).
• Have extensive experience building QA/Release/Performance teams and defining, designing and managing SDLC processes on all stages.
• Productive professional.
• Demonstrated in wide-ranging projects strong personnel management, technical leadership and teamwork skills.
• Reliable, able to perform well under pressure.
• Able to work under tight deadlines and rapidly changing priorities.
• Capable to learn quickly new technical skills as well as to share knowledge with others.

AREAS OF EXPERTISE

• Software Quality Assurance and Testing
• Project and Product Management
• Business Analyst
• Software Release Management
• Industries: Confidential -Commerce, Banking, Utilities.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

SYSTEM ANALYST

Responsibilities:

• Design Testing approach and Test execution strategy for “Test and Learn” Incubator team initiative via Mobile Channel to facilitate the drive up banking experience by allowing a customer to queue a transaction on their mobile device.
• Prioritize test scenarios based on the functionality covered and its impact on business.
• Performed Cross Device/Platform testing on iPhone (iOS 5, iOS 6) and Android (OS 4.0.4, 4.1.1).
• Execute Functional and End-to-End tests on ISIS Mobile Wallet app to allow customers activate WF credit card via iPhone 6.
• Worked on the following Mobile banking projects: Deposit Funds availability: Mobile Deposit introduce a new module to the DPG (Deposit Products Group) systems to calculate immediate availability by channel by customer.
• WF SurePay: Upon implementation of this project, tokenless profile no longer occurs when the WF SurePay customer actively unregisters his/her token used for the WF SurePay service.
• UI changes implemented to notify the customer that any payments to token will no longer be possible if the token is unregistered.
• Payment Allocation for Student Loans: Changes to Student System of Records (HELMS) to align with other Confidential business lines.
• Make HELMS to retain and pass on to WIB the current payment allocation logic for all student loans accounts.
• Core functionality improvements includes SLA/SLS account activity, Loan Status, Transfer and Make Payments modules.
• Tablet Gap Closer - Phase 4: Close the gap in capabilities on the tablet application by leveraging the go forward system architecture (M2) for Digital Payments to support On Demand money movement for various transactions.
• Create ambiguities based on project documentation. Worked with BEA, Development and Product manager to resolve it.
• Provide sizing for various projects.
• Develop Test Strategy by listing out the high level of Test Objectives.
• Develop comprehensive Test Plans and Test cases /Test scripts.
• Responsible for requesting Test data. Condition and validate data requests prior to test execution. Worked with Data team to keep data up to date. Use Client Utility and Hogan to maintain data as needed.
• Extract data from DIBS when additional data is needed for test execution.
• Execute Functional, Switch Testing, SOR Testing.
• Perform BEV testing using MQ Visual Browser tool. Validate business events in the log files
• Instruct new team members on the process of uploading test cases into QC.
• Helped with troubleshooting Submit defects using IBM Rational ClearQuest.
• Execute test cases on Native app in devices like iPad, android tablets, and iPhone and android mobiles.
• Upload all test related documents in the Project related shared repository (Share Point).
• Work with Device team to assure the test coverage.
• Develop UAT test cases scenario. Execute End to End testing along with UAT team and Product manager’s.
• Run cross platform testing to validate newly added features are working properly in WIB and Mobile.
• Work close with Device team during test execution phase.
• Prioritize and identify the test cases appropriate for automation.

Confidential, San Francisco, CA

UAT TECHNICAL PROJECT MANAGER

Responsibilities:

• Planning and coordinating UAT project.
• Interfacing with stakeholders to ensure that enhanced energy statements and notices have met business requirements.
• Consolidating creation and review of UAT test deliverables (Test Model, UAT test strategy, approach, etc.)
• Worked with SMEs to define UAT acceptance criteria and defect priorities’ designation.
• Assured that UAT planning phase is successfully completed and signed off by project stakeholders.

Confidential, San Francisco, CA

TEST LEAD/ANALYST

Responsibilities:

• Fast-pace high-visibility project for new line of products to ensure gas pipeline security and to provide field operators with mobile clients’ software.
• Analyzed and defined test scope and ITIL execution strategy for new mobile workforce management capabilities to the Gas Transmission and Regulation Mechanics that are based on SAP 9.1 version of Ventyx Service Suite.
• Executed test plans and test scripts to validate the products’ releases.
• Performed downstream and upstream (SAP to FAS and FAS to SAP) data validation.
• Generated SOAP messages via SOAP UI 4.0.1 to simulate Middleware.
• Worked directly with business analysts to understand concept, objectives and requirements for "Gas T&R" project, of which primary purpose was to support conversion of selected T&R Mechanic work processes from their current paper-based data tracking to electronic data capture via hand-held mobile devices.
• Defined testing scope and objectives for all levels of QA testing.
• Designed effective Test Plans and Test Strategy, developed a Test Model.
• Visited end-users in the field to promote acceptance and usage of the application.
• Ran daily testing status meetings with developers and business analysts to go over status of outstanding defects and to track progress of the project.
• Compiled daily status report to for Project team.
• Reported milestones to senior management.
• Compiled daily status/statistics reports for senior management to track the team's resources' usage rates and key metrics.
• Performed data mining activities to provide data to support improvement efforts.
• Developed test model and provided traceability from business requirements and technical specifications to test conditions and problem reports.
• Developed detailed test cases in QC.
• Coordinated and executed test scripts for SAP and Service Suite 9.1 Ventyx applications utilizing QC.

Confidential, San Francisco, CA

TECHNICAL PROJECT MANAGER

Responsibilities:

• Monitored and managed internal ITIL sizing process for QA Services and PTG groups.
• Established process has been smoothly transformed to stakeholders.
• Performed Capacity planning for QA services department.
• Generated various reports to show resources Allocation vs. Capacity.
• Trained TS Services lead how to adjust allocations in Clarity to account for changes to project scope and/or schedule.
• Managed Conversion environments during Confidential - Wachovia integration.
• Transformed “Conversion Events Calendar - By Program” into “Conversion Events Calendar - By Environment “to simplify the view on the environments usage.
• Set up a process and managed Access Requests and Problem Reporting for conversion Environments contained production data.
• Performed users audit on all ISGCx environments.

Confidential, San Francisco, CA

OCS TECHNOLOGY MANAGER

Responsibilities:

• Built PSE (Performance Scalability Engineering) team up from ground zero.
• Developed and implemented Performance and Availability strategy for OCS Portal.
• Process of CIMO (Contiguous Integration, Monitoring & Optimization) implementation - an automated solution to detect performance degradation earlier in SDLC, is in progress.
• Assisted Portal development team in automation of deployment verification test suite.
• Managed engineering resources and projects’ forecasting and sizing.
• Developed TEE roadmap.
• Ran Clear Quest custom queries to extract data for OLM1 projects report.
• Reviewed all available ambiguities in documentation for each ISD platforms, and compiled statistics collected during 2008 and 2009.

Confidential, San Francisco, CA

SENIOR PERFORMANCE AND RELEASE ENGINEERING LEAD

Responsibilities:

• Established TEE (Technology Environment Engineering) services to address urgent OCS infrastructure issues and needs.
• Collected and analyzed automation testing requirements for OCS Technology.
• Managed implementation of Mercury Interactive Suite and Version Control STAT for People Soft. Introduced new technologies to OCS Portal; applications monitoring and alarm triggers - by using Wily Introscope diagnostics.
• Defined and implemented step-by-step strategy to understand and fulfill business requirement for performance.
• Researched and evaluated all WF monitoring tools.
• Engaged GN service team to monitor OCS platforms.

Confidential, San Francisco, CA

SENIOR QE LEAD

Responsibilities:

• Coordinated and led OCS CSA Bill Manager and Payee Management QA initiatives across different groups/teams.
• Designed and Executed Functional / Regression Test Plans against multiple releases of CSA WebLogic migration.
• Trained/mentored 6 contractors and built new QE team to accommodate Bill Manager projects. Initiated changes to improve installation processes.
• Implemented Test Director platform for OCS Systems QA team.
• Actively participated in design and contributed to development of risks-based Quality Management methodologies for different OCS areas.
• Conducted reporting, project tracking, lab utilization and engineering resources’ allocation forecasting.

Confidential, San Francisco, CA

SENIOR SQA ANALYST

Responsibilities:

• Designed, developed, and executed test cases for COIN (Customer Online Information Network) project that implemented PeopleSoft Telemarketing module for use by OCS Bankers and ISG Online Sales and Marketing (OSM).
• Led User Acceptance testing efforts.
• Drove projects/releases to successful production deployments.

Confidential, San Francisco, CA

SOFTWARE TEST ENGINEERING CONSULTANT

Responsibilities:

• Executed Functional / Regression test plans against each revision of the Content Management system.
• Maintained list of outstanding defects and worked with development and product management to validate priority assignments and to ensure quick issues’ resolutions.
• Assisted other teams in localizing root causes of defects.
• Received formal ADA (American Disability Act) training.

Confidential, South San Francisco, CA

QA/RELEASE PROJECT COORDINATOR

Responsibilities:

• Coordinated consulting projects for the companies 2 major customers: Confidential / Netscape (Mountain View campus) and Confidential (in Concord).
• Maintained issue list (list of outstanding tasks, defects, features, enhancements, and patches) for both projects.
• Hired and trained junior software engineers for the customers.
• Coordinated weekly Issue Council meetings to ensure appropriate priority/severity assignments, as well as to update status/resolution for each outstanding issue.
• Customized and maintained Issue Tracking System (based on open-source version of BugTrack) for the both projects.

Confidential, Santa Clara, CA

QA MANAGER

Responsibilities:

• Built QA Department for the company (brought in Test Engineers, QA Engineers, and Test Developers, established Internship Program with Bay Area Quality Assurance Schools, and organized new Test Labs).
• Introduced, defined, designed, implemented and improved QA Methodology for development process and Test Methodology for the company’s products.
• Re-designed existing defect tracking procedures.
• Evaluated test automation and CRM solutions.
• Contributed to installation, configuration and maintenance of Defect Tracking System (TeamShare TeamTrack 4.01).
• Mentored functional/regression test automation team in utilizing Segue SilkTest 5.0/5.01/5.02/5.03.
• Responsible for Regression cycle design and execution.
• Designed procedures to test design, developed templates for test documentation.
• Setup and managed external Test Lab.
• Creatively found ways to increase output of each team member (both internal and external Test Labs).