SUMMARY:

• Highly qualified and accomplished IT professional with over twenty years of progressive experience in system engineering, network design, installation, upgrade and administration, project management, network and helpdesk management.
• Adept ability to identify operational deficiencies and execute system improvements while demonstrating exceptional management and communication skills across all levels, including vendors, staff, and upper - management.
• Solid experience in strategic planning, development, forecasting and budgeting with an excellent record in customer support, solid team player that can make an immediate positive impact.
• SPF, DKIM and DMARC compliance
• Mail Marshal administration and support
• Exchange online protection and Symantec SPAM filtering implementation and testing
• Creation of SPAM security policy for new device implementations
• Solarwinds management and administration
• Mobile device migration and support for Good for Enterprise and AirWatch
• SQL server administration and support
• Office 365 testing and support
• VMWare 6 administration
• Development of multi-tiered SPAM and mail sanitation process
• Microsoft Exchange architecture design and support
• DNS management and validation
• Salesforce integration with Office365
• Provided 4th tier problem resolution for a variety of issues including active directory, exchange, mobile device management and Salesforce.
• Set up ENS; Enterprise Notification Service, for Airwatch 9.0
• Set up SQL 2014 Always on high availability cluster on VMWare.

PROFESSIONAL EXPERIENCE:

Mobility and Exchange Engineer

Confidential

Responsibilities:

• Exchange 2010 Administration
• Good Dynamics Management
• Migration from Good for Enterprise 7.x and 8.x platforms to Good Dynamics.
• Upgrade of Good Dynamics to latest release versions.
• Implementation of Apple DEP.
• Provide training, documentation and 3rd tier support to the organizations help desk.
• Proof Point Administration.
• Enterprise patch management to include installation of exchange roll ups.
• Activesync administration to include defining policies and generating reports
• SQL server patching
• Meeting room management by way of Exchange resource configuration.

Mobility Engineer

Confidential

Responsibilities:

• Airwatch server 8.1
• CellTrust secure SMS and voice application administration.
• Blackberry Server administration
• Supported 25,000 device Ipad and Samsung tablet roll out.
• Supported 10,000 device IPhone roll out.
• Supported BYOD project for 90,000 users.
• Mobile application compiling and publication through Jenkins server.
• Application publication and version maintenance on AirWatch server.
• Cross platform application testing.
• Apple ID bulk registration processing.
• Upgrade of AirWatch server and SQL 2012 server infrastructure with AirWatch service releases.
• Apple DEP service
• Apple VPP service
• Project documentation

Confidential

Mobility Engineer

Responsibilities:

• SQL server 2008 R2 administration
• Trouble shooting reporting issues with AirWatch reports
• Server patching
• System monitoring using HP Operations Manager tools\Performance analysis and reporting
• Maintained one hundred percent up time for infrastructure
• Airwatch administration and reporting
• Implemented scripts to limit log growth in IIS
• Airwatch server installation for 30,000 users
• Airwatch server uprgrade from 7.1 to 7.3.9
• SQL Report Builder
• SQL server Reporting services installation
• Wrote multiple white papers for customer on server and application performance projections
• SQL performance analysis.
• Presented customer with detailed analysis of existing performance issues as well as multiple design documents for new server environment; to include Windows 2012 and SQL 2012 infrastructure.
• Performed .Net upgrade to version 4.5.1
• Ran SQL trace for database trouble shooting
• Resolved Airwatch reports\ SQL 2008 R2 reporting problem with SQL DOM install
• Exchange 2007 administration
• Activesync reporting with Powershell
• Ran powershell script to build excel spreadsheet for infrastructure
• Upgraded HP server infrastructure with HP SUM tools
• Prepared SQL infrastructure for upgrade to SQL 2012
• Reviewed contracts for Verizon\Terremark hosting facility for SLA compliance, vendor reporting, etc.
• DNS management
• Installed and configured AirWatch reporting services
• SQL database recover\restore
• Trouble shooting index\table locking issues
• Automate system task such as back up, index, rebuild index
• Knox containers
• Google Web Services
• SQL server disaster recovery
• Supported Windows infrastructure in VMWare 5.7 environment.
• Upgraded VMware tools for VMWare host.
• Patched VMware infrastructure.
• Managed VMware resources for host such as memory, disk space, CPU.
• Added\Removed production VMWare host.
• Reassigned VMware resources for new projects.
• Installed VMware ESXi servers for project.
• F5 load balancer
• Worked on Blackberry server decommission project

Confidential

Exchange Engineer

Responsibilities:

• Defined mobile security requirements for IOS, Blackberry, Android and Windows Mobile Devices.
• Completed security review of Blackberry z10 and z30 devices prior to their adoption by the agency
• Completed upgrade projects for mobile infrastructure to include Fixmo server, Boxtone server and existing Blackberry 5.0.4 MR7 servers.
• Automated messaging server patching using SCCM for the blackberry and exchange infrastructure
• Reached a server patch compliance level for the messaging infrastructure of one hundred percent. This included Microsoft patches as well as all application patches
• Trained help desk staff and provided technical documentation for 1,700 Blackberry device roll out
• Provided customer with multiple visio drawings and white papers on issues ranging from mobile device security to mobile device management using products like Mobile Iron, Forescout and Blackberry 10 enterprise server
• Utilized the HP SUM product to patch and upgrade production server hardware to bring it into compliance for exchange health check
• Upgraded and patched multiple existing instances of SQL server as well as installing new SQL 2012 servers for the production environment.
• Configured mirroring on all SQL instances including SQL 2012.
• Migrated 1,200 blackberry users into new environment for Confidential
• Acted as a third tier support person for exchange, blackberry, SQL, security and patching related issues
• Wrote product testing and validation plans for customer
• Provided customer with ongoing security documentation pertaining to global security threats and assessments
• Served as SME for 157 unit Ricoh scanner and Autstore roll out for customer
• Supported Windows server infrastructure in VMWare environment.
• Installed and configured Redhat Linux for Mobile Iron.
• Patched VMware infrastructure.
• Exchange calendar and resources management

Confidential

Exchange Engineer

Responsibilities:

• Exchange 2010 server management and upgrade
• Blackberry server 5.0.4 management and upgrade
• Ecopy server management
• Autostore server management
• Patch management
• Network design
• Hardware Maintenance
• Server builds and upgrades
• Forefront security manager
• Airwatch administration
• Print server management
• Ricoh remote server installation and Patch management
• VMWare administration
• Powershell
• Microsoft cluster manager
• Microsoft load balancer
• HP SUM patch management utility
• SQL server management and mirroring
• Exchange email restores
• DAG management
• Managed Windows servers on VMWare infrastructure.
• Patched VMware infrastructure.
• Migration of seventeen Department of Justice organizations to Office 365.
• Resolved a backup issue for DOJ that had been ongoing for a year that prevented backups from running automatically.
• Resolved issues with outlook calendaring and resource reservations.

Exchange Engineer

Confidential

Responsibilities:

• Blackberry lead on version 5.0.3 of blackberry server.
• Good messaging lead on version 3.6 and 4.0.
• Exchange 2010 Lead
• Zenprise management server lead version 6.5.1
• Completed upgrade of legacy zenprise infrastructure
• Served as 3rd level escalation point for junior engineers.
• Led daily bridge calls. managed relationships with vendors
• Did project planning and architectural design and analysis
• Completed exchange 2010 email restores as needed
• Used Ironport for message tracking
• Produced daily message flow and data utilization reports for management managed twenty-five blackberry servers supporting 2,200 users
• Managed Five Exchange 2010 clusters
• Performed active directory accounts administration
• SQL Server management
• Managed Windows servers on VMware infrastructure.
• Managed Outlook calendar access and resources management.

Confidential

Exchange Engineer

Responsibilities:

• Installed and configured Exchange 2010
• Installed and configured SharePoint 2010
• Installed and configured Lync Server 2010
• Upgraded Blackberry infrastructure to Blackberry 5.0
• Installed Quest message stats server 6.10
• Set up Quest migrator tool 8.7;Upgraded Quest to version 8.8
• Autonomy mail archive
• Performed active directory accounts administration
• Extended active directory for exchange
• Installed active directory
• Elevated active directory Level

Confidential

Security Engineer

Responsibilities:

• Stood up a new Windows 2008 R2 Datacenter Hyper V server environment.
• Completed proof of concept testing for Network access protection product for enterprise implementation
• Did analysis of Armies current security posture and made recommendations for improving existing security architecture.
• Installed and configured SCCM
• Installed and configured network security appliances by multiple vendor
• Installed Unified access gateway
• Installed Direct access server
• Performed active directory accounts administration
• Extended active directory for exchange
• Installed active directory
• Elevated active directory Level
• Managed active directory GPO’s

Exchange Engineer

Confidential

Responsibilities:

• Exchange 2000 to 2007 migration project For the office of the President
• Part of the migration team that migrated approximately 4,000 EOP users from Exchange 2000 to Exchange 2007.
• Provided third tier post migration support to end user community.
• Provided daily Exchange 2000 and Exchange 2007 administration support.
• Served as escalation point for Microsoft Migration team.
• Provided support for mission critical 3rd party applications for the White House.
• Worked with L-3 staff to install EMC Extender email archive solution on exchange 2003 servers.
• Worked with Quest migration tool to migrate exchange users to new environment.
• Performed active directory accounts administration
• Managed servers in VMware infrastructure.
• Discovered a resolution for the mail archiving solution at the White House. Customer had been flying vendor from Texas for six months to address the issue previously.
• Fixed an application problem the White House had been working on for two years with three different vendors.
• Managed, maintained and updated calendars and resources management, meeting rooms,projectors, etc. for White House Staff.

Network Architect/NOC manager

Confidential

Responsibilities:

• Provided third tier support for 72,000 user Department of Health and Human Service email migration and mail domain consolidation. Consolidated twelve separate exchange organizations into one exchange domain.
• Wrote technical support documentation for HHS Blackberry infrastructure. This included both technical training, documentation for support staff, as well as training for the end user community.
• Managed various third party vendors for customer including Asurion and Blackberry.
• Managed multiple email domains for customer.
• Provided third tier support for blackberry users and Confidential Corporation internally.
• Supported over two thousand HHS Blackberry users.
• Managed two 4.1 Blackberry servers.
• Did exchange administration on exchange 2003 for 72,000 users.
• Worked for the Presidential Transition Team for Barack Obama. email support for the transition team using Exchange server 2007
• Supported the President and staff’s Blackberry infrastructure
• Defined the security policies for the PTT blackberry infrastructure
• Managed Confidential Federal NOC with a staff of twelve engineers and one manager.
• Responsible for hiring, employee review, payroll and career assessment.
• Defined daily task for engineering staff as well as provided engineering support for other NOC\SOC operational groups.
• Utilized IXOS software for email journaling.
• Provided enterprise wide patch management utilizing WSUS and Altiris.
• Supported Microsoft’s Exchange 2007 and 2010 demonstration environments hosted on the Hyper-V platform.
• Hosted and supported large VMware infrastructure for clients. This included patching, version upgrades and tool upgrades.
• Partnered with VMware to get all members of my data center staff VMware certified.

Exchange/BlackBerry Administrator

Confidential

Responsibilities:

• Migrated five separate organizations from exchange 5.5 into one Exchange 2000 domain.
• Upgraded production servers from Blackberry 3.6 to 4.0.
• Built Microsoft cluster servers for file and print and exchange.
• Supported nine-hundred users both locally and remote workers.
• Used Quest migration tool to migrate users between domains.