QA Manager/Sr. QA Analyst Resume Orem, UT - Hire IT People

SUMMARY

Pro - active detail-oriented software professional with extensive experience in quality assurance, project management, business analysis, and process architecture. Acted as a liaison between QA, development, management, the business, and end users to meet the needs of stakeholders.
Excellent written and verbal communication skills. Ability to interface confidently and successfully with clients, coworkers and management. Proven trouble-shooting and problem-solving experience. Self-motivated team player with organizational and leadership skills and the ability to quickly adapt.

PROFESSIONAL EXPERIENCE

Confidential, Orem, UT

QA Manager/Sr. QA Analyst

Responsibilities:

Was instrumental in standing up the sustaining team; created processes and procedures.
Managed QA team; liaison between Technical Account Managers/Support and Engineering.
Coordinating testing and testing ediscovery software
Coordinated testing efforts for the release of a product that merged the code for 3 of our leading apps.
Scrum master for Insight 5.1
Tested ediscovery and litigation support software.
Mentored and new QA analysts

Confidential, South Salt Lake City, UT

Consultant/QA Analyst/QA Mentor/Project Manager

Responsibilities:

Mentored and helped to implement best practices within the IT department. Project manager.
Mentored QA analyst on how to write and implement test plans, test case, UAT. Tested software applications. Mentored QA, development manager and project manager on best practices.
Evaluated, purchased, and implemented test tools (QTP and QC); wrote QTP scripts.
Project manager for three separate projects. QA and PM representative in development SCRUMs.

Confidential, Provo, UT

QA Manager

Responsibilities:

Managed a QA team and helped test web, hosted and client-server apps in financial and wellness industries
Mentored employees which resulted in two employees getting good review marks instead of poor ones.
Purchased and implemented test case repository (Software Planner); helped take automated testing to the next level (TestComplete, Selenium, in-house product using XML). Wrote test plans and test cases.
Improved communication between Development and QA. Led agile SCRUMs.

Confidential, Midway, UT

Sr QA Analyst

Responsibilities:

Established best QA practices and implemented technologies. Tested e-checking software with scanners.
Identified and implemented needed processes and procedures to create and store test plans, test cases and track defects. Helping to implement best practices for the agile development.
Purchased and rolled out test tools for automation (TestComplete) and for application lifecycle management (Software Planner). Started scripting smoke tests.

Confidential, Cottonwood Heights, UT

QA Manager

Responsibilities:

Instituted quality assurance and business analysis which effectively supported the existing agile development operation in the Utah offices.
Managed a QA team (many remote) and BSA—hired and trained new QA analysts and BSA, scheduled resources, evaluated team members, and dealt with HR issues. Oversaw UAT and assisted with beta testing. Worked with on and off-shore development teams. Created metrics.
Estimated and allocated resources. Reviewed requirements and design docs. Created traceability matrix and provided early identification of project risks.
Identified and implemented best practices for quality assurance; and helped identify and implement best practices for the entire SDLC. Identified and implemented needed processes and procedures to track defects, create and store documents, and communicate between organization teams. Implemented testing processes supporting an agile development.
Wrote and iteratively updated test plans (specifying entry, exit, and acceptance criteria); wrote and prioritized test cases/test script based on requirements. Executed manual & automated test scripts.
Implemented the use of Mercury tools (Test Director, Quick Test Pro, and Load Runner)

Confidential, UT

QA Lead

Responsibilities:

Implemented user stories and agile methodologies.
Mentored QA personnel and instructed them on best practices. Coordinated beta testing.
Researched test tools. Implemented Mercury’s TestDirector; rolled out QTP and LoadRunner.
Managed remote team; worked with on and off-shore development to improve legacy software.