We provide IT Staff Augmentation Services!

Quality Assurance Lead/sharepoint Site Administrator/help Desk Technician Resume

SUMMARY

  • Proven mid - level Quality Assurance Analyst and Tester with six years of experience. Recognized as being a team player and able to work in a fast paced
  • Results-oriented environment, and consistently produces high quality work on government projects across multiple concurrent task orders.
  • Persistently demonstrates excellent attention to detail, a passion for learning and exceptional communication skills.
  • Experience from previous projects has increased technical knowledge and skills, as well as developed the ability to analyze requirements and client needs on complex projects.
  • Supervised a four member team on tasks related to software testing and technical writing
  • Served as a key member of the software development team as the Quality Assurance Test Lead on development projects
  • Combined the working knowledge of the entire Software Development Life Cycle and Quality Assurance Life Cycle for the Department of
  • Operated as the main software tester for the Legacy, LAMP/Drupal, WordPress and ColdFusion development teams
  • Fostered and executed QA and QC methodologies to uphold compliance with federal regulations and customer specifications
  • Successfully pinpointed previously undiscovered flaws within secured government websites prior to deployments into the production tier
  • Received a formal commendation letter from the Director of the Development Services Team for comprehensive commitment to a long-term server refresh venture
  • Security Clearance: Active DoD Secret

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Lead/SharePoint Site Administrator/Help Desk Technician

Responsibilities:

  • Exclusively involved in system testing and documentation tasks to fully record the functionality of the existing Java and .NET applications for the Office of Foreign Missions
  • Participated in test strategy development, test planning, test script development and reporting for all phases of the quality assurance software life cycle
  • Supported the Scrum Team through creation and confirmation of Scrum Team iteration test plans
  • Controlled the development of new test cases and validated existing test cases for accuracy
  • Managed and updated the testing status for the program and project managers, as well as the development team
  • Preserved all project artifacts used for testing purposes in Microsoft SharePoint and Team Foundation Server (TFS)
  • Performed backend testing by utilizing the Oracle SQL developer tool
  • Utilized the Remedy IT Service Management Suite to compile end user incident tickets and relayed

Confidential

I.T. Specialist

Responsibilities:

  • Acted as the Asset Manager for the Confidential National Service Desk project
  • Matched assets received with relayed purchase orders and documented the hardware in the registry of the ScienceLogic EM7 appliance
  • Organized and verified the assets are readily discernible and records were kept unique by identifying service tag numbers in the EM7 asset repository
  • Constituted the NSDesk User Account Creation Form for the onboarding, modification and departure process
  • Evaluated the Bomgar remote support appliance during the initial integration test phase to ensure a secure connection was established between the local agent and customer workstation via a Common Access Card
  • Performed Nessus vulnerability scans on the NSDesk network to expose network and terminal threats
  • Contributed to the NSOF Windows 7 migration as a Help Desk Technician
  • Developed and maintained user manuals for onboarding Help Desk specialists

Confidential

Quality Assurance Team Lead

Responsibilities:

  • Promoted to serve as the lead tester, overseeing the quality assurance testing efforts and team for client software and system development projects
  • Provided developer teams with detailed reports on quality metrics, identified GUI defects, appliance bugs and recommended methods on how to fix the logged issues
  • Utilized the Atlassian Suite (JIRA, Confluence, and Bonfire) to share screenshots and steps to reproduce errors
  • Accelerated average QA testing turn-around time by 25% or more, which enabled the test team to accept more testing tasks without increasing staff
  • Participated in innumerable Disaster Recovery failover and failback exercises
  • Delivered thorough quality assurance testing reports that determined product quality and release readiness
  • Responsible for summarizing test results to project leads and project managers during daily Scrum meetings
  • Attended requirements gathering meetings with clients to obtain precise details on the anticipated functionality f the final product
  • Lead formal and informal meeting between sprint cycles and conversed with the test team about ways to engage the subsequent enhancement tickets
  • Interacted with developers and business analysts to discuss the design and testing scenarios of the application
  • Conducted 508 accessibility review sessions with the test team and confirmed the website met federal standards
  • Mentored and supervised automated script recordings to guarantee accuracy and quality
  • Extensive involvement in mobile testing applications on Android and iOS electronics
  • Well-versed understanding of working on the applications developed for touch screen phones
  • Automation and Performance Engineer Extensive experience in creating reusable test automation scripts using HP Functional Test v11.5 and LoadRunner v9.5
  • Utilized system test plans to develop automated test suites using QTP and web-based Selenium
  • Crafted test data to use as parameters during regression and performance iterations
  • Developed custom performance test scripts for the Legacy and Drupal ED.gov site, WordPress blog

Confidential

SharePoint Site Administrator

Responsibilities:

  • Generated performance graphs, session reports and other related documentation required for validation and analysis
  • Hands-on experience in designing and creating new custom sites, calendars, libraries, lists and views for colleagues
  • Robust knowledge on establishing and configuring users, groups and permissions
  • Implemented and maintained target audiences
  • Advised existing and new team members on usability and inner workings of SharePoint 2010
  • Customized and applied workflows for event and document approval
  • Performed site maintenance and system backups which consisted of managing and checking library, list and calendar artifacts
  • Promptly shared details of site repairs and outages to ensure data and documentation was not purged during the designated window
  • Resolved issues and questions, and provided consultative support to over 20 team members

Confidential

Performance Test Engineer

Responsibilities:

  • Examined several applications and conducted related capacity and performance assessments
  • Formulated test cases, plans and schedules
  • Created and executed custom performance test scenarios using LoadRunner 8.1 against HTML/HTTP applications
  • Ensure internal network activity was at a minimum during AUT iterations
  • Maintained archived records of test plans, and performance reports
  • Disseminated results and collaborated with senior test engineers to resolve system bottlenecks

Confidential

Performance Test Engineer

Responsibilities:

  • Reviewed and edited business and technical documentation
  • Coordinated load test activities between application development teams and UAT
  • Aided in the development of the automation test framework records
  • Created simple automated regression test scripts using LoadRunner 8.1
  • Shadowed developers and senior performance test engineers to gain a greater understanding

Hire Now