SUMMARY

• Proven mid - level Quality Assurance Analyst and Tester with six years of experience. Recognized as being a team player and able to work in a fast paced
• Results-oriented environment, and consistently produces high quality work on government projects across multiple concurrent task orders.
• Persistently demonstrates excellent attention to detail, a passion for learning and exceptional communication skills.
• Experience from previous projects has increased technical knowledge and skills, as well as developed the ability to analyze requirements and client needs on complex projects.
• Supervised a four member team on tasks related to software testing and technical writing
• Served as a key member of the software development team as the Quality Assurance Test Lead on development projects
• Combined the working knowledge of the entire Software Development Life Cycle and Quality Assurance Life Cycle for the Department of
• Operated as the main software tester for the Legacy, LAMP/Drupal, WordPress and ColdFusion development teams
• Fostered and executed QA and QC methodologies to uphold compliance with federal regulations and customer specifications
• Successfully pinpointed previously undiscovered flaws within secured government websites prior to deployments into the production tier
• Received a formal commendation letter from the Director of the Development Services Team for comprehensive commitment to a long-term server refresh venture
• Security Clearance: Active DoD Secret

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Lead/SharePoint Site Administrator/Help Desk Technician

Responsibilities:

• Exclusively involved in system testing and documentation tasks to fully record the functionality of the existing Java and .NET applications for the Office of Foreign Missions
• Participated in test strategy development, test planning, test script development and reporting for all phases of the quality assurance software life cycle
• Supported the Scrum Team through creation and confirmation of Scrum Team iteration test plans
• Controlled the development of new test cases and validated existing test cases for accuracy
• Managed and updated the testing status for the program and project managers, as well as the development team
• Preserved all project artifacts used for testing purposes in Microsoft SharePoint and Team Foundation Server (TFS)
• Performed backend testing by utilizing the Oracle SQL developer tool
• Utilized the Remedy IT Service Management Suite to compile end user incident tickets and relayed

Confidential

I.T. Specialist

Responsibilities:

• Acted as the Asset Manager for the Confidential National Service Desk project
• Matched assets received with relayed purchase orders and documented the hardware in the registry of the ScienceLogic EM7 appliance
• Organized and verified the assets are readily discernible and records were kept unique by identifying service tag numbers in the EM7 asset repository
• Constituted the NSDesk User Account Creation Form for the onboarding, modification and departure process
• Evaluated the Bomgar remote support appliance during the initial integration test phase to ensure a secure connection was established between the local agent and customer workstation via a Common Access Card
• Performed Nessus vulnerability scans on the NSDesk network to expose network and terminal threats
• Contributed to the NSOF Windows 7 migration as a Help Desk Technician
• Developed and maintained user manuals for onboarding Help Desk specialists

Confidential

Quality Assurance Team Lead

Responsibilities:

• Promoted to serve as the lead tester, overseeing the quality assurance testing efforts and team for client software and system development projects
• Provided developer teams with detailed reports on quality metrics, identified GUI defects, appliance bugs and recommended methods on how to fix the logged issues
• Utilized the Atlassian Suite (JIRA, Confluence, and Bonfire) to share screenshots and steps to reproduce errors
• Accelerated average QA testing turn-around time by 25% or more, which enabled the test team to accept more testing tasks without increasing staff
• Participated in innumerable Disaster Recovery failover and failback exercises
• Delivered thorough quality assurance testing reports that determined product quality and release readiness
• Responsible for summarizing test results to project leads and project managers during daily Scrum meetings
• Attended requirements gathering meetings with clients to obtain precise details on the anticipated functionality f the final product
• Lead formal and informal meeting between sprint cycles and conversed with the test team about ways to engage the subsequent enhancement tickets
• Interacted with developers and business analysts to discuss the design and testing scenarios of the application
• Conducted 508 accessibility review sessions with the test team and confirmed the website met federal standards
• Mentored and supervised automated script recordings to guarantee accuracy and quality
• Extensive involvement in mobile testing applications on Android and iOS electronics
• Well-versed understanding of working on the applications developed for touch screen phones
• Automation and Performance Engineer Extensive experience in creating reusable test automation scripts using HP Functional Test v11.5 and LoadRunner v9.5
• Utilized system test plans to develop automated test suites using QTP and web-based Selenium
• Crafted test data to use as parameters during regression and performance iterations
• Developed custom performance test scripts for the Legacy and Drupal ED.gov site, WordPress blog

Confidential

SharePoint Site Administrator

Responsibilities:

• Generated performance graphs, session reports and other related documentation required for validation and analysis
• Hands-on experience in designing and creating new custom sites, calendars, libraries, lists and views for colleagues
• Robust knowledge on establishing and configuring users, groups and permissions
• Implemented and maintained target audiences
• Advised existing and new team members on usability and inner workings of SharePoint 2010
• Customized and applied workflows for event and document approval
• Performed site maintenance and system backups which consisted of managing and checking library, list and calendar artifacts
• Promptly shared details of site repairs and outages to ensure data and documentation was not purged during the designated window
• Resolved issues and questions, and provided consultative support to over 20 team members

Confidential

Performance Test Engineer

Responsibilities:

• Examined several applications and conducted related capacity and performance assessments
• Formulated test cases, plans and schedules
• Created and executed custom performance test scenarios using LoadRunner 8.1 against HTML/HTTP applications
• Ensure internal network activity was at a minimum during AUT iterations
• Maintained archived records of test plans, and performance reports
• Disseminated results and collaborated with senior test engineers to resolve system bottlenecks

Confidential

Performance Test Engineer

Responsibilities:

• Reviewed and edited business and technical documentation
• Coordinated load test activities between application development teams and UAT
• Aided in the development of the automation test framework records
• Created simple automated regression test scripts using LoadRunner 8.1
• Shadowed developers and senior performance test engineers to gain a greater understanding