Senior QA Engineer Resume Clearwater, FL - Hire IT People

SUMMARY:

General Test Strategy / Web Applications / Event Management / Social Media / LMS / HR / Payroll
Quality Assurance Professional with over 10 years of experience testing and troubleshooting multiple software products including Cloud - hosted Applications, Web Apps, Mobile Apps, Event Management, Social Media, LMS, HR, Payroll, and Financials Software.
Highly skilled experience troubleshooting and quality assurance testing using manual input and test automation tools.
Proven skills in troubleshooting using SQL, creation and modification of test plans, and development of strategies to achieve commendable results.
Known as the “go to” person for product knowledge and testing approach.

PERSONAL QUALITIES:

Exemplary time management
Results oriented self-starter
Solid technical background
Ability and willingness to learn
Diagnostic and problem-solving skills
Adaptive and energetic
Common sense approach
Communication and interpersonal skills
Customer oriented
Extensive prioritization skills

QA EXPERTISE:

Test plans and strategies
Software analysis and testing techniques
Test automation tools
Test process improvements
Performance testing
Exploratory testing

TECHNICAL SKILLS:

Languages: Java, SQL, Visual Basic, PL/SQL

Methodologies: Agile (Scrum), Waterfall, UML

Protocols: TCP/IP, SSL, HTTP, SMTP, VoIP, DNS

Testing Techniques: Acceptance (UAT), Regression, Functional, System/Integration (SIT), Usability, Performance, Load, Stress, Black Box, White Box, Security, Negative, Failover, Capability, Installation, Localization, Network, Exploratory

Testing Tools: Test Director, Quick Test Pro, TestComplete, LoadRunner, BoundsChecker, MemoryChecker, ExamDiff Pro, RealVNC

Virtualization: VMware, Hyper-V, Citrix

Databases Tools: HRMS, SQL, Java

EMPLOYMENT HISTORY:

Confidential, Clearwater, FL

Senior QA Engineer

Responsibilities:

Tested new release of medical mobile billing application for medical service provider to ensure new functionality involving financial billing was consistent with expectations.
Gathered requirements and created test plans based on new application functionality.
Tested both physician mobile device and billing web application interfaces.
Documented and reported results to application design engineer and senior management

Confidential, St. Petersburg, FL

Senior Quality Assurance (QA) Engineer

Responsibilities:

Tested and verified bi-weekly software builds using quality assurance plan.
Tracked progress using Axosoft and Jira.
Tested front and back end, involved writing SQL statements to pull necessary data.
Used Waterfall and Agile (Scrum) methodologies.
Documented and reported results to development teams and senior level management

Confidential, St. Petersburg, Florida

Senior Quality Assurance (QA) Engineer

Responsibilities:

Solely responsible for Kronos QA testing and projects.
Worked with Development Teams on fixes/enhancements.
Supported many Java and SQL based products (Sage Source, Sage HRMS, ABRA Alerts, Employee Self-Serve ESS).
Tested and verified daily software builds using quality assurance plan.
Coordinated User Acceptance Testing (UAT) efforts.
Used Waterfall and Agile (Scrum) methodologies.
Participated in Sprint teams on several projects.
Conducted employee and user training.
Responsible for QA Engineer I job responsibilities as well.

Confidential, St. Petersburg, Florida

Quality Assurance (QA) Engineer

Responsibilities:

Created/modified test plans, use cases and data sets used for software testing in various testing environments (Hyper-V, VMware, Windows).
Performed regression, system and final pass testing as well as testing on bug fixes.
Communicated testing status to development and management teams.
Tracked and documented issues and fixes.

Confidential, St. Petersburg, Florida

Technical Support Representative

Responsibilities:

Responsibilities of Technical Support Representative I.
Assist with calls escalated in difficulty on Business Partner Line.
Responsible for management of night shift crew.
Worked on various special projects outside Payroll and HR.
Responsible for testing products prior to release.

Technical Support Representative

Confidential

Responsibilities:

Supported Payroll and HR software via phone, email and live chat.
Assisted customers with software issues.
Trained customers on various supported software.

Confidential, St. Petersburg, Florida

Technical Support Specialist

Responsibilities:

Responsible for setting up Veterans Affairs loans.
Created shortcut key strokes to accelerate the loan application process.

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Senior Qa Engineer Resume

Clearwater, FL

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