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Senior Qa Engineer Resume

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Clearwater, FL

SUMMARY:

  • General Test Strategy / Web Applications / Event Management / Social Media / LMS / HR / Payroll
  • Quality Assurance Professional with over 10 years of experience testing and troubleshooting multiple software products including Cloud - hosted Applications, Web Apps, Mobile Apps, Event Management, Social Media, LMS, HR, Payroll, and Financials Software.
  • Highly skilled experience troubleshooting and quality assurance testing using manual input and test automation tools.
  • Proven skills in troubleshooting using SQL, creation and modification of test plans, and development of strategies to achieve commendable results.
  • Known as the “go to” person for product knowledge and testing approach.

PERSONAL QUALITIES:

  • Exemplary time management
  • Results oriented self-starter
  • Solid technical background
  • Ability and willingness to learn
  • Diagnostic and problem-solving skills
  • Adaptive and energetic
  • Common sense approach
  • Communication and interpersonal skills
  • Customer oriented
  • Extensive prioritization skills

QA EXPERTISE:

  • Test plans and strategies
  • Software analysis and testing techniques
  • Test automation tools
  • Test process improvements
  • Performance testing
  • Exploratory testing

TECHNICAL SKILLS:

Languages: Java, SQL, Visual Basic, PL/SQL

Methodologies: Agile (Scrum), Waterfall, UML

Protocols: TCP/IP, SSL, HTTP, SMTP, VoIP, DNS

Testing Techniques: Acceptance (UAT), Regression, Functional, System/Integration (SIT), Usability, Performance, Load, Stress, Black Box, White Box, Security, Negative, Failover, Capability, Installation, Localization, Network, Exploratory

Testing Tools: Test Director, Quick Test Pro, TestComplete, LoadRunner, BoundsChecker, MemoryChecker, ExamDiff Pro, RealVNC

Virtualization: VMware, Hyper-V, Citrix

Databases Tools: HRMS, SQL, Java

EMPLOYMENT HISTORY:

Confidential, Clearwater, FL

Senior QA Engineer

Responsibilities:

  • Tested new release of medical mobile billing application for medical service provider to ensure new functionality involving financial billing was consistent with expectations.
  • Gathered requirements and created test plans based on new application functionality.
  • Tested both physician mobile device and billing web application interfaces.
  • Documented and reported results to application design engineer and senior management

Confidential, St. Petersburg, FL

Senior Quality Assurance (QA) Engineer

Responsibilities:

  • Tested and verified bi-weekly software builds using quality assurance plan.
  • Tracked progress using Axosoft and Jira.
  • Tested front and back end, involved writing SQL statements to pull necessary data.
  • Used Waterfall and Agile (Scrum) methodologies.
  • Documented and reported results to development teams and senior level management

Confidential, St. Petersburg, Florida

Senior Quality Assurance (QA) Engineer

Responsibilities:

  • Solely responsible for Kronos QA testing and projects.
  • Worked with Development Teams on fixes/enhancements.
  • Supported many Java and SQL based products (Sage Source, Sage HRMS, ABRA Alerts, Employee Self-Serve ESS).
  • Tested and verified daily software builds using quality assurance plan.
  • Coordinated User Acceptance Testing (UAT) efforts.
  • Used Waterfall and Agile (Scrum) methodologies.
  • Participated in Sprint teams on several projects.
  • Conducted employee and user training.
  • Responsible for QA Engineer I job responsibilities as well.

Confidential, St. Petersburg, Florida

Quality Assurance (QA) Engineer

Responsibilities:

  • Created/modified test plans, use cases and data sets used for software testing in various testing environments (Hyper-V, VMware, Windows).
  • Performed regression, system and final pass testing as well as testing on bug fixes.
  • Communicated testing status to development and management teams.
  • Tracked and documented issues and fixes.

Confidential, St. Petersburg, Florida

Technical Support Representative

Responsibilities:

  • Responsibilities of Technical Support Representative I.
  • Assist with calls escalated in difficulty on Business Partner Line.
  • Responsible for management of night shift crew.
  • Worked on various special projects outside Payroll and HR.
  • Responsible for testing products prior to release.

Technical Support Representative

Confidential

Responsibilities:

  • Supported Payroll and HR software via phone, email and live chat.
  • Assisted customers with software issues.
  • Trained customers on various supported software.

Confidential, St. Petersburg, Florida

Technical Support Specialist

Responsibilities:

  • Responsible for setting up Veterans Affairs loans.
  • Created shortcut key strokes to accelerate the loan application process.

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