Senior Qa Engineer Resume
Clearwater, FL
SUMMARY:
- General Test Strategy / Web Applications / Event Management / Social Media / LMS / HR / Payroll
- Quality Assurance Professional with over 10 years of experience testing and troubleshooting multiple software products including Cloud - hosted Applications, Web Apps, Mobile Apps, Event Management, Social Media, LMS, HR, Payroll, and Financials Software.
- Highly skilled experience troubleshooting and quality assurance testing using manual input and test automation tools.
- Proven skills in troubleshooting using SQL, creation and modification of test plans, and development of strategies to achieve commendable results.
- Known as the “go to” person for product knowledge and testing approach.
PERSONAL QUALITIES:
- Exemplary time management
- Results oriented self-starter
- Solid technical background
- Ability and willingness to learn
- Diagnostic and problem-solving skills
- Adaptive and energetic
- Common sense approach
- Communication and interpersonal skills
- Customer oriented
- Extensive prioritization skills
QA EXPERTISE:
- Test plans and strategies
- Software analysis and testing techniques
- Test automation tools
- Test process improvements
- Performance testing
- Exploratory testing
TECHNICAL SKILLS:
Languages: Java, SQL, Visual Basic, PL/SQL
Methodologies: Agile (Scrum), Waterfall, UML
Protocols: TCP/IP, SSL, HTTP, SMTP, VoIP, DNS
Testing Techniques: Acceptance (UAT), Regression, Functional, System/Integration (SIT), Usability, Performance, Load, Stress, Black Box, White Box, Security, Negative, Failover, Capability, Installation, Localization, Network, Exploratory
Testing Tools: Test Director, Quick Test Pro, TestComplete, LoadRunner, BoundsChecker, MemoryChecker, ExamDiff Pro, RealVNC
Virtualization: VMware, Hyper-V, Citrix
Databases Tools: HRMS, SQL, Java
EMPLOYMENT HISTORY:
Confidential, Clearwater, FL
Senior QA Engineer
Responsibilities:
- Tested new release of medical mobile billing application for medical service provider to ensure new functionality involving financial billing was consistent with expectations.
- Gathered requirements and created test plans based on new application functionality.
- Tested both physician mobile device and billing web application interfaces.
- Documented and reported results to application design engineer and senior management
Confidential, St. Petersburg, FL
Senior Quality Assurance (QA) Engineer
Responsibilities:
- Tested and verified bi-weekly software builds using quality assurance plan.
- Tracked progress using Axosoft and Jira.
- Tested front and back end, involved writing SQL statements to pull necessary data.
- Used Waterfall and Agile (Scrum) methodologies.
- Documented and reported results to development teams and senior level management
Confidential, St. Petersburg, Florida
Senior Quality Assurance (QA) Engineer
Responsibilities:
- Solely responsible for Kronos QA testing and projects.
- Worked with Development Teams on fixes/enhancements.
- Supported many Java and SQL based products (Sage Source, Sage HRMS, ABRA Alerts, Employee Self-Serve ESS).
- Tested and verified daily software builds using quality assurance plan.
- Coordinated User Acceptance Testing (UAT) efforts.
- Used Waterfall and Agile (Scrum) methodologies.
- Participated in Sprint teams on several projects.
- Conducted employee and user training.
- Responsible for QA Engineer I job responsibilities as well.
Confidential, St. Petersburg, Florida
Quality Assurance (QA) Engineer
Responsibilities:
- Created/modified test plans, use cases and data sets used for software testing in various testing environments (Hyper-V, VMware, Windows).
- Performed regression, system and final pass testing as well as testing on bug fixes.
- Communicated testing status to development and management teams.
- Tracked and documented issues and fixes.
Confidential, St. Petersburg, Florida
Technical Support Representative
Responsibilities:
- Responsibilities of Technical Support Representative I.
- Assist with calls escalated in difficulty on Business Partner Line.
- Responsible for management of night shift crew.
- Worked on various special projects outside Payroll and HR.
- Responsible for testing products prior to release.
Technical Support Representative
Confidential
Responsibilities:
- Supported Payroll and HR software via phone, email and live chat.
- Assisted customers with software issues.
- Trained customers on various supported software.
Confidential, St. Petersburg, Florida
Technical Support Specialist
Responsibilities:
- Responsible for setting up Veterans Affairs loans.
- Created shortcut key strokes to accelerate the loan application process.