SUMMARY:

• A Business Process Automation professional with over 01 years of experience in various flavors automation such as Digital Process Automation, Robotics Process automation technologies.
• Strong background in Process modeling, process re - engineering and automation. Looking for a challenging career in a technological environment that encourages continuous learning and provides exposure to innovative ideas, thus culminate in personal and professional growth.
• RPA - Automation Anywhere Professional
• Experience building bots using AA for various automation tasks.
• Experience in installation and management of AA environments
• Experience in developing bots using OCR technologies.
• Experience in UI, OS, SoR Automation
• SalesforceCertifiedAdministrator(ADM 201).
• ITIL V3 Foundation Certified Engineer.
• Worked on Integrating applications like (Web, Services, Mainframe, MS Office, GUI, Outlook etc.) using workflow, automation tools (Automation Anywhere).
• Used String Operation to Compare and eliminate duplicates from the data.
• Worked on using Excel and CSV commands withAutomation Anywhere.
• Experience in using Send Email command to Email reports and errors.
• Experience in using Delay and Wait commands withAutomation Anywhere
• Worked on Activities using Object Cloning and Manage Web Controls.
• Performed Image comparison using Image recognition command.
• Automated tasks using web recorder and Scheduled tasks to repeat as per requirements usingAutomation Anywhere.
• Responsible for scheduling Task scheduler to exchange data between ERP and application.
• Used log file to handle the errors and Identifying and debugging the errors using Error Handlers.
• Created database connections to fetch the data and automated the process to arrange data withAutomation Anywhere.
• Extracted data from Web applications, Windows Applications, PDF, Images, Web pages etc. and exported the output data to Database/Excel.
• Extensively worked with Workflow Designer, Trigger Manager, Report Designer, Schedule manager and Server Communication.
• Ability to perform applicationAutomation with different Recorders, MetaBots and Workflow.
• Good understanding and experience using Microsoft Office, including the ability to read Excel macros to translate them toRPA solutions and integrations.

SKILL:

• Automation Anywhere (RPA Tool)
• Python, XML, Web Services
• Triggers, Functions, Views
• Indexes and Joins on SQL Server Salesforce Apex Language
• Apex Classes/Controllers, Apex Triggers
• SOQL, SOSL, Visual Force Pages/Components & Controllers
• S-Controls, Apex Web Services, Objects, Workflows
• Approvals, Formulas, Automation, Validation Rules
• Relationships, Field creation, Record Types
• Field Level and Object level security
• Page Layouts, Email Templates, Roles & Profiles
• Reports & Dashboards, Security and Sharing rules
• AppExchange, Lightning Process Builder
• Apex Data Loader,Salesforce Sandbox configuration
• Force.com, process builder.SFDC Tools Data Loader, Import wizards

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Automation Engineer

Responsibilities:

• Worked with customer business SMEs to understand the 3-way auditing business processes.
• Translated business requirements to process models, reviewed and baselined the requirements with business SMEs
• Installation of Automation Anywhere in 3 different environments (DEV/TEST/PROD)
• Agile based development of Bots for 3 -way comparison
• Developed Bot to retrieve data from documents using OCR technologies.
• Developed Bots to compare data between documents, systems and databases.
• Integrated JDE ERP for retrieving general ledger information
• Deployment to Production environments, UAT Support
• Performing Excel Integration to export structured data into spreadsheets.
• Working on Web applications, Windows Applications, PDF, Images, Web pages etc. and exported the output data to Database/Excel.
• Working with Report Designer to generate different types of reports like Task run, Workflow run, ROI, Task Timeline, Workflow Timeline

Environment: Automation Anywhere 9.0, 10.0 VB, VBA, SAS Software, SQL Server 2014, XML, HTML, Java Script, CSS.

Confidential, Wayne, PA

Salesforce System Administrator

Responsibilities:

• Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts and consultants in the analysis, design and configuration.
• Involved in automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed several workflows, and Reports using salesforce.com platform.
• Created Email Templates, Letterheads in HTML and visual Force.
• Created Data Validation rules and Formulas as per business requirement.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes and Field level Security to suit to the needs of the application.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL.
• Worked with ETL team to facilitate creation of data models based on business rules, and ensured that source-to-target data was accurate
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Involved in system and Integration testing for the software modules.
• Developed several Triggers on various Standard/Custom Salesforce objects for validating the user applications.
• Created Test Classes and Performed UAT Testing.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Defined Org wide default to restrict access from users.
• Developed and deployed workflows and approval processes for opportunities.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, AngularJS, JQuery, Bootstrap, Apex Triggers, Web Services, Reports,Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, Dropbox, Custom Objects, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Agile methodology, JIRA.

Confidential, Broomfield, CO

Salesforce Administrator

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created and deployed several workflows, and Reports using salesforce.com platform.
• Worked closely with Business Users in improving their business processes using SFDC.
• Worked on Force.com Chatter to provide collaboration features on the applications.
• Developed and deployed workflows and approval processes for opportunities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Implemented field level security, profiles and audit trail setup.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, Apex Triggers, Web Services, Reports, Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, Dropbox, Custom Objects, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Agile methodology, JIRA.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Business Analyst & Project Manager in the Organization.
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.
• Managed Multiple Projects simultaneously usingSharePoint Project Planfor Project Systems
• Participated in cross-functional teams to address strategic and operational issues surrounding CRM and Salesforce instance.
• Determined user/business/functional requirements. Creating use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Used Salesforce for Lead Management, Contact Management, Accounts Management, Relationship Management and Management reporting.
• Created Custom App, Custom objects, Custom fields, Page layouts, New user creating and Managing Profiles.
• Created and Customized the Dashboards and Reports.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Reports, and Dashboards.
• Performed day-to-day administrative tasks and addressing production support issues (unlocking / re-setting passwords and modifying data).
• Worked on Single sign on, Delegated authentication to integrate with an authentication method.
• Created Workflows and Approval processes and developed validation rules.
• Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Single Sign On, Delegated Authentication, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

Senior Engineer

Responsibilities:

• Checking call externals in BMC Remedy and work accordingly. Involved in Incident and change management process.
• Managing Dell Servers through Dell IT assistant.
• Managing HP Servers through HP Systems Insight Manager (HP SIM).
• Managing IBM servers through IBM Director.
• Involved in daily routine checks for server logs and preparing the log report.
• Active Directory Domain account creation, planning users home folder Security, Shared folders capacity planning and making recommendation to meet business requirement
• Leading a team with 5 members, by assign them individual task and collating all the report and checking for quality perspective.
• Maintaining & Troubleshoot of Windows 2003 Active Directory issue through Remedy ticket
• Managing servers and client machine through Group Policy
• Managing and troubleshooting of Exchange 2003 issues
• Configure and maintain/patch/backup Windows 2003/2008 servers
• Managing Server Inventory Master
• Maintain software and hardware inventory of a server inventory
• Coordinate with the IT Manager to ensure availability and reliability of servers to meet business demands; perform file system configuration and management
• Installation and Managing of Terminal server
• Installation and managing of cauterization of server
• Managing and implementation of Citrix Presentation server version 4.5

Confidential

Position Operation Lead Specialist

Responsibilities:

• Lotus mail file configuration and Lotus Notes Administration using Lotus Notes 8.1, Lotus Domino Administrator.
• Audit access rights, both directly and via groups, for all users across all databases
• Identify and fix databases with security violations
• Performed Testing for internally developed application.
• Preparation of bug report.
• Identify and fix databases with incorrect Administration Server settings
• Identify ACL entries not listed in your Domino Directories
• Involved in severity 1, 2, 3 and 4 level calls for the server side. Specifically, involvement in Bridge calls for SEV 1.
• Involved in User ID management (Add, Delete and Modify Customer & IBM Support Login Ids).
• Designed and Developed Daily, weekly, monthly and quarterly reports for the management team and field operation Managers using Microsoft Excel.
• Managing the Active Directory for more than 5000 Members.
• Installing and configuring Window NT4.0 Server, Window 2000 & 2003 Server.
• Creating & Managing GPO, Roaming User profile, Shared folders, DFS.
• Active Directory Domain account creation, planning users home folder Security, Shared folders capacity planning and making recommendation to meet business requirement