Mobile Software Quality Manager Resume

TECHNICAL SKILLS

Automation Tools: Link Genesis’s MET, Confidential internal tool’s ATS, UIAutomation, Monkey testing

Languages: Visual Basic, HTML, Java, C, Python, Shell

Defect Management Tools: JIRA, Confluence, HP ALM (Quality Center)

Diagnostic Tools: Eclipse, QXDM, QPST, EFS explorer

Development Tools: Android Studio, SDK, GitHub

Technology: GSM, CDMA, LTE, UMTS, RCS, VoLTE, ViLTE, VoWiFi, IR94, IMS, CSFB

Engineering Equipment’s: Micropross, Smart Station, Agilent 8960

Experienced Methodologies: Agile, Scrum, SDLC

Platform: Windows, Android, Linux, Brew

Microsoft Office: Word, Excel, Power Point, Access, Outlook

PROFESSIONAL EXPERIENCE

Confidential

Mobile Software Quality Manager

Responsibilities:

Managed software quality assurance for multiple handsets, tablets, and watches such as G6, V20, G5, V10, W200, and more in parallel and supervised a test team of 7 test engineers and 10 contracted engineers
Verified devices with various telecommunication network such as CDMA2000/1x, EV - DO, GSM and UMTS
Validated embedded features on phone such as IPME, IMS, VoLTE, ViLTE, IR94, FOTA, VoIP call, VoWiFi, Call, SMS, MMS and Kill-Switch.
Generated test cases based on carrier requirements and UI scenario and design documents for System, Regression, Functional, and Network Carrier Applications Test.
Filed detected issues and generated defect reports to support R&D to fix
Obtained necessary logs such as QXDM logs, AP logs, and RAM dump.
Parsed logs via Linux command and analyzed to find out the point to cause issue
Produce test report and distribute to team including issues priority based on product launch status.
Monitored software defects registered by test engineers and escalated critical issues to stakeholder upper managers.
Discussed and communicated with R&D and headquarter QA team in Korea to solve defects.
Co-worked with multi-sited teams with Technical Account Management team, Field Testing Team, and Customer Relationship Management team
Administered user trial program with 100 participants to detect real user’s use case issues and long-term performance issues
Researched on new technologies implemented on the latest device such as CSFB, RCS, VoLTE, IR94, LTE-A, and Google’s new OS and presented the information to the team
Designed test plan with validation scope, strategy, and risk assessment based on software and hardware changes and development schedule
Created introductory document on upcoming new models
Educated testing team leaders, and engineers on its new specification, feature, and risk points
Estimated resource required for each testing cycle and managed the entire software development process
Contributed Technical Approval successfully from each carrier for all managed models
Reviewed reported issues from carriers and customer and analyzed them to improve test cases and testing process
Developed, troubleshot, and debugged a simple location based Android application using JAVA language
Developed automation scripts using Confidential ’s internal automation testing tool and ran automation testing such as UIAutomation, monkey test, stability test and MTBF
Validated each component in contactless transaction process of Softcard (Pay with ISIS) such as Smart Card, Mobile Device, NFC and payment terminals from ViVOpay and VeriFone
Tested bearer independent protocol among BIP server, UE, and UICC using UL’s Collis and Aspects test tools
Contributed in obtaining e-wallet certifications from Softcard for all U.S. Confidential smartphones such as G3, G2, G flex2, and G flex
Pre-screened and interviewed job candidates and evaluated them for hiring
Created training materials and curriculum for new employees and trained them

Confidential

Software Quality Assurance Engineer III

Responsibilities:

Mainly worked on specification verifications on Confidential - Confidential ’s Wireless Local Loop (WLL) handsets for CDMA/GSM carriers such as Reliance, TATA, CANTV, TELCEL, MobiTel, Metfone, SUN, and Wana
Verified Call, SMS, and dual-SIM feature in simulated network environments by Agilent 8960
Documented each feature’s specifications and developed test cases and menu tree

Confidential

Software Quality Assurance Engineer II

Responsibilities:

Spearheaded responsibility for QA software testing on Confidential feature phones for Verizon, Sprint, Bell, Telus, Vivo, and U.S. Cellular
Developed automation scripts to check boundary value and stability for feature phones
Performed field testing on network related features such as FOTA, EVDO, 1X, 3G, Call, SMS, MMS, JAVA, Brew by traveling to United states, Canada, and Brazil
Lead software QA for new implemented features like Bluetooth, GPS, Wi-Fi, Multimedia
Generated defect reports about usability issues by performing exploratory testing

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