SUMMARY

• Quality Assurance and Project Management Professional with 20 years of experience building critical software systems with global deployment.
• Experience spans the telecommunications and healthcare industries.
• Extensive hands - on experience, maintaining a high level of software quality on complex systems, adhering to standards and formal processes, enhancing client value and helping to deliver on-time.

TECHNICAL SKILLS

• SDLC
• Clarity
• Agile Essentials Certification
• Scrum Master Training
• Share Point 2010
• HP Quality Center
• QTP
• Mynah (automation test tool)
• Code Coverage
• C
• PL/C
• Database Systems
• Selenium WebDriver & Python training
• VOS
• UNIX
• Excel
• Word
• MySQL.

PROFESSIONAL EXPERIENCE

Confidential, Basking Ridge, NJ

Senior Project Manager

Responsibilities:

• Consolidate QA application estimates (test-effort) for single and multi-app projects involving a staff of over 50
• Ensure high staff utilization, forecast staffing shortfalls, and project risk
• Determine work effort required to initiate, and differentials required to complete projects between budget guidance/solution/design estimates, and numerous scope changes
• Centrally manage all impacted applications and related QA estimates
• Coordinate and expedite the resolution of budget issues between Project Managers and QA Planning and Strategy teams
• Recommended standards and worked relentlessly on having Project Managers “build” record structures in Clarity to reflect the appropriate applications impacted at each stage of a project
• Assign new QA estimates for processing to other team members
• Run bi-weekly status meetings, and help ensure adherence to and improve departmental processes
• Help other team members in order to keep backlog in check
• Updated and maintained Excel template for calculation of QA estimates
• Supported team effort to create Sharepoint for Escalated QA estimates and recommended additional metrics for dashboard to monitor processing performance
• Improve turnaround time on completing QA estimates and posting to Clarity
• Mentored new employees to handle processing of QA estimates.

Confidential

Senior Quality Engineer

Responsibilities:

• Lead tester of the TOPS Application (processes medical claims with a focus on increasing claims adjudication) involving mainframe, cloud, and web-based infrastructures
• Led large and complex new features - devised global testing strategy, authored test plans/cases based on system requirements and detailed designs, led testing teams
• Helped define and clarify systems requirements
• Responsible for test data provisioning and data management across integrated products
• Tested field related defects, logged and reported on internal defects and triage; determined code coverage
• Improved the management of test execution, milestones and metrics
• Ensured all QA processes were followed
• EPO, POS, PPO, and HMO products tested, related to deductibles, max visits, EOBs, member and provider data, INN, OON, OOP, adjustments, and allowances.

Confidential, Piscataway, NJ

Project & Contract Manager

Responsibilities:

• Prepared responses to RFPs, and RFIs, from perspective clients for our Network Assurance products
• Reviewed requests and solution architecture documents, prepared pricing and costs associated with cost elements on internal P&L statements
• For funded projects utilized internal financial systems to track project expenses
• Initiated new pilot program to improve bid and proposal process
• Participated in product management development program to increase awareness of our need to build and present business value propositions to our potential customers.

Quality Assurance Engineer

Responsibilities:

• Lead solution tester for the Network Assurance Product line (operation support systems for Confidential network fault and performance management) including Surveillance Manager, Service Level Manager, Network Performance Monitor (web-based), and Network Capacity Manager (web-based); supported various telephony services (e.g., ATM/FR, ADSL, CES, VLS, and SONET); coordinated testing within the solution group and across relevant product teams; additional testing with live network elements
• Lead product tester for NMA (monitors alarms from tens of thousands of live network elements) on all new features assigned and regression areas
• Helped define and clarify systems requirements, and improve traceability
• Wrote test strategy documents based on systems requirements and detailed designs, led test teams and resolved complex inter-system issues
• Proposed numerous innovative enhancements improving products and client value
• Led testing efforts for major accounts including NYC Transit Authority, Verizon, and Frontier Communications
• Automated, and coordinated efforts to automate test cases across the testing team; performed on-going maintenance of previously automated test scripts
• Performed root cause analysis, tested field related defects, tested year 2000 impacts, and participated in key learning sessions
• Simultaneously, tested multiple releases in multiple environments
• Assisted Learning Support in writing technical documents
• Engaged clients at “Guest Tests” (including user acceptance testing) and Conferences; performed demos for Telkom South Africa and applicable cross-functional teams within the organization (including solution architects, systems engineers, and installation and deployment)
• Played role in organization achieving CMMI Level 5 (highest level of standards, procedures, and processes for software quality) and ISO 9001 certifications.

Confidential, New York, NY

Senior Financial Analyst

Responsibilities:

• Prepared capital projects, initiated by the Council, to be presented and negotiated with the Office of Management and Budget for approval and implementation
• Prepared briefing documents to council members on preliminary, executive, and adopted capital budgets, as well as, the ten-year capital strategy
• Provided oversight on numerous city agencies
• Generated formal requirements specifications for a reporting system providing querying, status and tracking capabilities on capital projects.