Quality Assurance/web Tester Resume
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Baton Rouge, LA
SKILLS:
HTML
Python 3
UAT Testing
Regression Testing
Black Box Testing
Mobile Testing
Functional Testing
JIRA
DevTrack
EXPERIENCE:
Confidential, Baton Rouge, LA
Quality Assurance/Web Tester
Responsibilities:
- Performed performance, regression and functional testing on web pages.
- Logged bug reports and tracked projects in JIRA agile.
- Used testrail to execute, review, and provided feedback on test cases.
- Used AEM (Adobe Experience Manager) to test and verify content.
- Verified content on mobile devices
- Trained new testers on “Yellow” team procedures
Confidential, Baton Rouge, LA
Technical Support Representative
Responsibilities:
- Effectively managed a high - volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Confidential, Baton Rouge, LA
Intern
Responsibilities:
- Provided base level IT support to non-technical personnel within the business.
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
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