EXECUTIVE SUMMARY:

• Talented Software Quality Assurance professional seeks challenging opportunity where I can fully utilize my business and technical skills and abilities to deliver business value.
• Over 12 years of strong hands - on experience, comprehensive knowledge and proven s in all phases of the Software Quality Assurance process, methodologies and principles.
• Experienced in analyzing business requirements to develop test strategies, test plans, test cases and conditions.
• Executes effective tests to evaluate how well product meets expectations.
• Conducts formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements and product designs.
• Successfully planned and implemented ISO 9000 procedures and standards in a multi-national corporation.
• Expertise in developing and executing effective tests for eCommerce and Web Applications, Reinsurance and Banking software.
• Possess effective organizational skills with attention to details and follow through.
• Have excellent problem solving and analytical skills, and an effective written and verbal communicator.
• Works across IT and Business and seeks collaboration and consensus. Team player with ability to work independently with minimum supervision.
• Mentored and trained QA Analysts on testing methodology.

AREAS OF EXPERTISE:

• Quality Assurance Process & Methodology
• Critical Thinker, Analytical, Problem Solver
• Requirements & Business Analysis
• Strong Understanding of IT
• Structured Test Development
• Effective Communicator
• Defect & Issue Tracking
• Collaborative Team Player
• Full SDLC Knowledge, Waterfall, Agile
• Cross-Functional Business Process Knowledge
• E-Commerce Applications
• Strong Customer Focus
• Re-Insurance Applications
• ISO Implementation

TECHNICAL KNOWLEDGE:

Excellent knowledge of QA and Testing processes and methodology; SDLC; e-Commerce, Web Applications, Insurance/Reinsurance and Financial systems; SEI’s CMM and ISO 9000; Strong knowledge of Web and Client Server environment, MS SQL Server, Sybase databases, Object Oriented technologies; Proficient in MS Excel, Word, PowerPoint, Visio, MS Project, Lotus Notes, ACCESS and Visual Basic programming skills, SQA Team Test, SQL Queries, Test Automation using Mercury’s WinRunner; MS SQL Server database platforms.

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential

Responsibilities:

• Built IT QA Team for Confidential of New Jersey s Claims Processing Application Group.
• Spearheaded testing efforts of IT QA team for the application through devising Test Strategy, Test Planning, and Test Case Development methodology.
• Hired, on - boarded, mentored and trained new team members.
• Analyzed business requirements and business rules by collaborating with Business Analysts and development team.
• Developed and reviewed Test Plan to ensure adherence to business, regulatory and operations requirements.
• Delegated and managed the team s test development, test execution including functional, integration and regression tests.
• Liaised with the offshore QA Analysts that augmented the onsite QA team.
• Worked closely with developers to test new features and enhancements as well as to replicate defects where needed.
• Escalated issues that affect product quality and delivery at weekly project meetings.
• Participated in test case development and test execution for Account Management and Customer Service modules.
• Maintained clarifications document with Business Analysts to determine additional test strategies and test cases needed for testing the Claims Processing Application.
• Created weekly status report for management on the QA team s progress vs. plan.
• Monitored business documents on a regular basis which affect testing requirements and test development.
• Delegated work to be reported based on area of testing

E-Commerce QA Consultant

Confidential

Responsibilities:

• Performed end-to-end application testing and created client’s first comprehensive log of application defects and documented procedures to replicate the defects.
• Collaborated with Business to update requirements document for completeness.
• Designed testing strategy addressing data and test scenarios for functional testing, regression testing, negative testing, defect retests and coordinated UAT.
• Used JIRA defect tracking tool to capture defects and facilitate orderly resolutions.
• Delivered thorough QA test status reports on product quality and release readiness.
• Created user documentation and trained the trainers.

Lead Quality Assurance Analyst

Confidential

Responsibilities:

• Reviewed business requirements and application design for Order and Product Management modules.
• Develop effective Test Strategy and Test Plan for Functional testing of application.
• Created targeted Test Cases and Conditions to ensure effective test coverage against single/multiple server and distributed configuration installations.
• Employed a “test-to-break” approach on testing initiatives and validated test results.
• Collaborated with product manager on open defects for resolution priority.
• Tracked defects using defect tracking tool and distributed weekly QA Status Reports.
• Maintained documentation for product trainers and Users.

Senior Quality Assurance Engineer (eCommerce Applications)

Confidential, New York

Responsibilities:

• Played a key role in Business Analysis to provide input into defining B2B product features, workflow and functionality.
• Reviewed business requirements and documented application specific business rules.
• Developed Test Strategy and Targeted Test Cases to ensure effective test coverage.
• Performed testing activities including verification and validation of test results for adherence to business, QA and application guidelines.
• Collaborated with product manager to review open defects for prioritization.
• Tracked and evaluated application defects and created and distributed status reports.
• Recommended revisions to documentation and provided feedback on methods of promoting materials to clients.

QA Project Lead

Confidential, NY

Responsibilities:

• Contributed to high-reliability technology releases as a result of thorough testing.
• As Project Lead, Coordinated and Reviewed testing effectiveness to ensure appropriate testing effort conducted for the required quality standards.
• Reviewed business requirements underwriting systems, financial and insurance administration applications and documented application specific business rules.
• Analyzed and developed Test Strategy to ensure effective test coverage.
• Supervised the creation and maintenance of test plans, test scripts and test cases.
• Evaluated, reported and tracked application defects.
• Developed Test Plan outlining automation efforts for functionality testing.
• Developed test scripts for test automation using Mercury’s WinRunner.