SUMMARY:

• Above 8 Years of strong Software Quality Assurance /Testing experience in Healthcare and Web Based and Client/Server Applications. In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements Gathering, Analysis/Design, Development and Testing.
• Strong working experience in E2E Testing team, E2E Tech Support team, E2E SWITCH Support team, and E2E Network Support team for Amdocs and Non - Amdocs product.
• Strong working experience in Production Testing Environment for many retail applications to verify the accuracy of the transactions.
• Expertise on testing Point of Sale applications for Production.
• Expertise in using different methodologies to support the delivery of quality products that meet client specifications with minimum defects, on-time, and on-budget. Good Knowledge of information systems and their applications and how to test them for regression and integration purposes.
• Expertise in Regression and Integration QA experience with Client/Server and Web-based applications.
• Proven expertise in creating Test plans, Test Scenarios, Testing Process, Testing Approaches and the Traceability Matrix, Developing Use Cases, Design Specifications, Excel Specifications, and user manuals support documents.
• Very good experience on Web Service Tools like SOAP UI, WSDL, UDDI and responsible for testing GUI and User Interface using Local and Integration Environments. Worked on XML request and respond validation via WSDL in Web Testing for new application.
• Developed QTP scripts using VB script and executed through QTP and updated results in Quality Center.
• Extensive experience working in back end tester by writing SQL Queries and PL/SQL scripts on large data warehouse systems involving Terabytes worth of data. Experience in UNIX, Shell Scripting, RDBMS and FACET database.
• Significant experience in Compatibility Testing, Regression Testing, End-to-End Testing, Integration Testing, System Testing, Alpha, Beta, Performance Testing and Load Testing, Expert in Black Box, White Box, Functionality, Regression Testing and Compatibility Testing.
• Experience in writing efficient SQL queries to generate results to be consumed by SSRS (SQL Reporting Service). Expert in Testing Batch Process (Batch Files).

TECHNICAL SKILLS:

Testing Tools: QTP, SoupUI, Quality Center ALM 11.0, Rally, TDP Quality Mgmt, POS

Technologies: & Scripting Java, C++, .NET, VB, HTML, XML, Shell.

Operating Systems: Windows 9x, 2000, XP, Linux-Redhat, Solaris.

Databases: Oracle, DB2, Sybase, MS SQL Server, MS Access, TOAD.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Production Validation Test Analyst

Responsibilities:

• Took ownership of PVT test strategy/test case reviews and project plans, requirements reviews, release-level plans, functional testing, and performance testing specifications.
• Responsible for executing existing test scripts, creating and updating new test scripts, and creating test plans.
• Reported test results to the manager and worked with cross-functional team to troubleshoot defects.
• Initiated PVT process changes to improve quality Associated Skills. Monitored PVT testing and assist business staff in escalation of issues.
• Provide QA estimate for resources planning purposes for project in hand.
• Document discrepancies and provide status reports to management
• Proficient in following up of defect life cycle, Regression test the defects as they are fixed
• Performed Functional testing including Positive and Negative Testing in frontend production environment
• Interacted with Developers and Business Analysts in resolving critical issues.
• Worked closely with business partners throughout the requirements gathering, understanding the problem and troubleshooting issues to resolution.
• Strong working experience in Production Testing Environment for many retail applications to verify the accuracy of the transactions i.e. OPUS, OM, TLG, SystemX, Phoenix, Premier, My ATT
• Tested Point of Sale applications for Production including Cash register, Bar code Scanner, iSMPC (credit/gift card payments) etc..
• Performed Device testing to verify accuracy of new functionality and usages creation.
• Verify the accuracy of retails applications as per the POS WireFrames.
• Created AOTS Production tickets and assigned to the Production Support Team.
• Took ownership of chat room for any project related issues.
• Monitored order status in Order Management (OM) and verified YODA for order delivery details.

Environment: TLG, OPUS, OM, SystemX, Premier, Phoenix, SharePoint, Citrix, ALM, TDP, iSMPC, Bar Code Scanner, Cash Drawer, POS WireFrames, USH (AOTS), YODA, OM, Android/iOS, Cross Browser

Confidential, Richardson, TX

Application/ Network SupportAnalyst

Responsibilities:

• Responsible on resolving different type of Work Requests from testing teams that are requested via WebTrax,
• Providing support to different testing teams as Primary Resource in Switch Control Environment Tier 1 support team, and provide assistance to Development and Infra teams.
• Responsible for all Network Ports and Elements to provision successfully thru SWITCH.
• Experience on Shell Scripting and EyeShare process Automation tool for day to day activities.
• Mobility Billing testing and Initiate the support quality improvement initiatives.
• Expertise in Write scenarios, Test Plan, HLS, Test Cases and execute them to find defects and report to defect repository and get the solution with proper communication.
• Continuous Interaction with Client, Developers and other E2E teams.
• Perform Billing validation and troubleshooting the issues.
• Perform different Voice and Data Usages Processing.
• Placing order for all Mobility and U-verse services using TLG, CRM-OMS, System-X, OPUS and PDC Application
• Perform Shakeout activities in TLG CSM Online and SWITCH Control Online for multiple Environments during each releases.
• Involve Line range setup and issue troubleshooting, Loading Number via Number
• Setup and Run all kind of jobs Such as Relocation jobs, ASPEN jobs, ENDDAY Est
• Involve in Flags setup/Update in DB based on requirement.
• Transferring different file to different Server based on the Request.
• Monitor performance of database systems resources and Maintain database documentation, as required.
• Troubleshoot and resolve database connectivity issues, follow processes to implement database changes.
• Monitor server space resources and usage and cleaning the logs.
• Monitor the error logs for testing teams and provided the fix as required.
• Work closely with other testing teams, Infra, Development and Network Teams to resolve the WR.
• Setup and maintain Live CTN Line Ranges, and Maintain Oracle WebLogic.
• Creating Test Plan and Update Design documents as per enhancements and customizations and Test Scenario, Test cases and execution.
• Actively Involving in analysis of issue reported by Client, verifying on DEV Environment and assign to development team with proper steps and need. Also tracking of issues along with their status and coordinate with Product manager and Business analyst for latest status of issue. Active Participant on MSL Review (Business) Meeting.
• Extensive experience in Testing Life Cycle (STLC) including Test Requirement, Test scenario, Test data identification, Test execution and Defect management.
• Used BAN Copy Tool to Perform BAN copy from one release to another release.
• Worked with Network Triage team and assisted on data creation for E2E Network Team as per different testing requirement using manual and Ginger automation process.
• Provided On-call 24 x 7 support to ensure of database and environment operations.
• Coordinated with Offshore counterpart in day to day activities.

Environment: SWITCH, TLG CSM, TLG API, AMCTool, SharePoint, Linux, PuTTY, WebTrax, Citrix, Excel, MS Office Ban CopyTool, Quality Center 10, Ginger, Toad for Oracle 9.7, OneNote, VMware Horizon Client, Splunk, Q -Messenger, POS, Cross Browser

Confidential, Indianapolis, IN

Software Quality Assurance Analyst

Responsibilities:

• Involved in writing Test plans, Test cases and responsible for executing the Test Scripts using HP Quality Center 11.0 ALM Edition
• Involved in project planning, coordination and implemented QA methodology. Prepared Traceability Matrix to review the requirements and Test Case coverage.
• Written the High Level Test cases, Low Level Test cases and Test Scripts for the Claims Sub System by looking into the DSDD (Detail System Design Document) Documentation.
• Responsible for testing the entire functionality of the application. Tested the interface between database and the application.
• Documented Test Metrics, Test Logs and various reports on the weekly basis for senior management.
• Reviewed Test Strategy and Test Plans to ensure that they reflect and include all functional, Performance, Usability and Security requirements
• Developed End to End Test scripts for Regression in HP ALM and maintained test data as per requirements.
• Actively worked on different Functional areas: Business Relationship Management, Care Management, Contact Management, Enterprise Architecture, Member Management, Operational Management, and Provider Management.
• Validated full financial cycle including Remittance Advice, Recoupment, Accounting functions, EFT Processing.
• Validated Provider Management system thru Provider Enrollment, Disenrollment, Update, Payment cycle, and appeal and Grievance.
• Tested interaction between Healthcare Portal and Web Panels.
• Worked in Electronic Medical Record System (EMR) and HL7 to validate Clinical Healthcare Data standards.
• Validated different types of Reports and Letters from Panel and Document Repository (OnDemand).
• Worked on Service Desk Management System (Phone Inquiry, Email, Reporting, Document Inquiry, Inbound correspondence, Escalate Inquiry).
• Performed End to End Regression testing in Medicaid Management Information System (Core MMIS) for all Functional areas.
• Documented Test Metrics, Test Logs and Testing Reports on the weekly basis for senior management.
• Used SharePoint server for Document Management and Approvals.

Environment: HP ALM, PPM, ASP.NET, SQL Server, ANSI X12, HTML, XML, HIPAA, EDI, HL7, MS Office, Windows XP/2000, SharePoint, R-link, IBM OnDemand, IndianaAIM, Web Interchange, HC Portal, Lync, MS Office 2010.

Confidential, Dallas, TX

Quality Analyst

Responsibilities:

• Very good experience about developing scenarios of testing, creating mock data and executing test cases to maintain testing standards.
• Owned the Requirement Traceability Matrix (RTM) during the testing process.
• Testing in continuous integration environment - Jenkins
• Responsible for QA review of the Use Cases and BRDs.
• Involved in the Test Strategy meetings and took an active part in the Progress Meetings with the team on daily defects status by updating bug reports in Quality Center.
• Performed regression and integration testing of the application along with system testing together as a part of the Test Driven Development (TDD) methodology.
• Performed API (Application Programming Interface) testing and validated the fullfunctionality whether it is constructed to simulate the use of the API by end-user applications.
• Took active part in laying the testing scope for the team/department. Also communicated effectively with other testing teams such the Central Testing and Integration team for effective completion and documentation of UAT test results.
• Good experience in PowerShell for Pulling and building code using Shell Script.
• Deploying code for Application Server using Web logic. Very good experience in Eclipse and verification of JAVA code log.
• Strong Agile testing Scrum experience and performing regression and integration testing of the applications.
• Developed Test cases for different application and updated test results in Rally.
• Closely monitored Service Mix and Flyways actions for different applications.
• Responsible for coordinating daily and weekly status meetings showing progress and future testing efforts to the QA Manager under the Agile SCRUM development methodology
• Involved in Regression Testing every new build in UAT, QA and Pre-Production Environments.
• Responsible for provide WIKI updates about team progress.
• Very good understanding of Retrospective meeting and report.
• Strongly involved in Product Demo at the end of each Sprint.
• Experienced in testing of Database updates using Oracle and SQL Server Queries.
• Responsible for testing GUI and User Interface using Local and Integration Environments.

Environment: Oracle 10g, JAVA, JUNIT, Jenkins, Apache, XML Formatter, Weblogic Server, JSP, HTML, ASP.NET, Perl, JavaScript, UNIX, Rally, HP Quality Center, Jira, Cross Browser

Confidential, Buffalo, NY

Software Quality Assurance Analyst

Responsibilities:

• Involved in Developing Test Plans, Test Cases & scripts for different applications using HP Quality Center 11 ALM Edition. Created test scripts and scenarios for automation to check all aspects of this application to run the tests on each new build for optimized testing and maintained various versions of testing standards.
• Performed Backend Testing by writing SQL statements to review the returned data to ensure that the correct data was retrieved. Transformations applied using complex SQL queries in database defined by business rule.
• Designed, Developed test automation strategy for Quick Test Pro with debugging the modified scripts to operate without interruption and produced more robust test reports.
• Involved in the error checking and testing of the ETL procedures in Informatica power center.
• Involved in Data mapping to/from legacy to FACETS that will be used to populate the Sybase database.
• Validated the data files from source to make sure correct data has been captured to be loaded to target tables.
• Coordinated and monitored the process of testing of defects, bugs and monitored the smooth transition of the application from QA to Production.
• Participated in developing and implementing End to End testing. Written several complex queries from several database tools like WinSQL, SQL Server Mgmt Studio, DB2 and TOAD.
• Participation in requirement / Use Case analysis, risk analysis and configuration management.
• Monitored Ad-Hoc, Functional Testing, Load /Stress Testing, Regression Testing, GUI and UAT testing using manual and automated test methods.
• Performed User Acceptance Testing (UAT) manually and provided UAT daily status updates directly to Test Manager, including test effort, resource effort, and schedule effort.
• Provide a weekly UAT status update directly to the Project Manager, identifying efforts completed
• Performed Sanity Testing and Smoke Testing, Integration testing, System testing and Regression testing.
• Expertise in Data Validation on Source to Target Mapping document incorporated with ETL tools like Informatica, Datastage.

Environment: QTP, FACETS 4.71, Oracle, Informatica, DB2, Sybase WinSQL, HIPAA, XML, File-Aid, Crystal reports, Windows 2000/XP,Java, JSP, HTML, Perl, JavaScript, UNIX, Apache Tomcat, Lotus Notes, Ultra Edit, OnDemand, Content Manager, HP ALM

Confidential, San Francisco, CA

Sr. Quality Analyst

Responsibilities:

• Done validation of Edi 834 for member enrollment in the FACETS.
• Involved in writing Test plans, Test cases and responsible for executing the Test Scripts using HP Quality Center 11.0 ALM Edition
• Created test plan and test cases on Rational test manager and rational manual tester.
• Involved in migration testing and good understating on different domains.
• Involved in Data mapping to/from legacy to FACETS that will be used to populate the oracle database.
• Involved in processing claims and validating the full cycle process to make sure the checks are generated and 835’s are generated.
• Worked on benefit management and validate the eligibility, copay and plan benefit of member via SoapUI. Involved in processing claims and validated the full payment cycle process.
• Responsible for testing GUI and User Interface using Local and Integration Environments. Worked on XML request and respond validation via WSDL in Web Testing for new application.
• Created UAT Plan, UAT cases and UAT scripts along with different test scenarios and creation of expected test results traceable to SRS.
• Developed SQL Statements using TOAD to extract data from tables to verify the output data of the reports.
• Conducted Data driven testing, Regression and Integration Testing for subsequent versions of the application using Rational functional tester. Defect detection, reporting and tracking was done using Rational clear quest.

Environment: FACETS, SoupUI, IBM Rational Tool Suite: Manual Tester, Functional Tester, Performance Tester, Requiste Pro, Clear Case, Clear Quest, Oracle, Sybase, Clarity,, Web logic, Crystal reports, ANSI X12, JavaScript, HTML, XML, HIPAA, EDI, UML, MS Office, Windows XP/2000, Java/J2EE, ALM.