SUMMARY

• I, Confidential having 9 years of experience in Mainframe Technology with a strong emphasis on working in Development, Testing, Maintenance and Production Support activities.
• Certified in ITIL V3 Foundation certification.
• Having 9 years of professional experience in the IBM Mainframes environment and Testing.
• Good domain knowledge in Life Insurance, Retirement Services, Financial Services, Retail and Telecom services.
• Performed role of Offshore Coordinator for external client and was responsible for designing, implementing, training and delivery.
• Insightful experience in Software Test Management including Estimation, Test Case review, Metrics Collection, Risk Management, Test Execution, Status Reporting, Onshore - Offshore team management.
• Have extensive hands on experience in planning and executing Static Testing, Exploratory Testing, System Testing, and Regression Testing, End to End testing, GUI Testing, database testing and Usability Testing.
• Proficient in Test Case design, Test Case writing and Test Case Execution, updating functional specification document and evaluating design specification document.
• Experience and Strong in analysis, design, development, documentation, Implementation, Maintenance of Application Software and conversant in creation and maintenance of complex programs.
• Worked with business and technical support teams to plan and execute process and technology from development into appropriate production support process.
• Managed/developed content to support end-user training and User-training manuals.
• Excellent verbal and written communication skills and can work effectively in cross- functional team environments and experience of providing training to business users.
• Strong analytical, problem solving skills, strong work ethics, taking ownership of all duties and responsibilities.
• Strong knowledge of Software Development Life Cycle (SDLC) with quality assurance.
• I have the flexibility and versatility to adapt to any new environment and work.
• As a good team player, quick learner with excellent analytical, communication and interpersonal skills.
• Extensive experience in full life cycle development, from requirements gathering to system documentation and Implementation.
• Experience in system Analysis, functional and technical analysis, design document, unit and system testing, test plan preparation, testing validations and program debugging.
• Strong Mainframe Programming experience and excellent skills in COBOL, JCL, DB2, VSAM, CICS.
• Experienced with Changeman, Endevor, Expeditor, Via soft, File-Aid, Platinum, Move DB2, Insync.

TECHNICAL SKILLS

Language & Other Softwares: COBOL, JCL, CICS, SQL, HP Exstream Dialogue

Access Methods: VSAM

Database: DB2, IMS-DB

Operating Systems: IBM OS-390, MVS, Windows 95/98/XP

Tools: BMC utilities, CTM Job Scheduling, REXX, File-Aid, Platinum, Changeman, Endevor, SPUFI, QMF, TSO, ISPF, Expeditor, Move DB2, INSYNC, EZTRIEVE, ALM.

PROFESSIONAL EXPERIENCE

Confidential

Team Member

Roles and Responsibilities:

• Production support which includes providing emergency bug fixes.
• Made sure the all critical and major incidents are addressed within SLA and sending out the critical alerts for such incidents.
• Communicated with clients to identify and resolve problems.
• Ensured all key processes are completed accurately within timeframe.
• Wrote JCL’s and COBOL codes for various kinds of reports which client requested in Ad-hoc.
• Did JCL and program modification for providing permanent fixes to business critical problems.
• Solving abends, tickets and investigation task and coordinated with different teams for a proposed solutions.
• Worked as a primary and secondary on-call support.
• Worked on critical, high, medium priority tickets.
• Production support during scheduled releases and exception processing, which may arise from time to time.
• Impact Analysis and Estimation of the work requests sent by the client.
• Conducted research and documented findings and recommendations.
• Developed technical designs to meet system targets.
• Ensured to code programs that interface with multiple applications.
• Understanding the requirements and developed Low level design and coding of programs using COBOL, CICS, JCL, VSAM, and DB2
• Changes and enhancements to the existing system - Mechanized Change Requests (MCRs)
• Test case preparation and implementation of the test cases for Unit testing.
• Weekly and Monthly Status Report.
• Used INSYNC,QMF and SPUFI to query DB2 databases when creating SQL statements for use in the development and maintenance of programs.
• Root cause analysis
• Delivering a quality product to the client

Confidential, Monroe, USA

Team Member

Responsibilities:

• Impact Analysis and Estimation of the work requests sent by the client.
• Understanding the requirements, analyzing the gaps and interact with BA to fulfill the gaps.
• Attend /Provide Knowledge Transition as and when required.
• Prepare Test plans; assign the task among the team members; Track the progress of the task allocated to the team on daily basis and provide them with required help to complete the task as per the schedule.
• Interact with the onsite team members and client to update the status.
• Compare Requirements with Application and analyze the gap.
• Prepare/Review/Execute Manual Test cases. Log Bugs and Retest them when resolved.
• Preparing Bug Analysis reports.
• Provide Bills for Market messages bill through Exstream Dialogue tool
• Used INSYNC, QMF and SPUFI to query DB2 databases when creating SQL statements for use in the development and maintenance of programs.
• Modified existing JCL & DB2 tables to fit into the Market messages system requirements
• Production support which includes providing emergency bug fixes.
• Production support during scheduled releases and exception processing, which may arise from time to time.
• Root cause analysis
• Delivering a quality product to the client

Confidential

Team Member

Responsibilities:

• Impact Analysis and Estimation of the work requests sent by the client.
• Interaction with Onsite coordinators to understand the requirements
• Developed specifications and coding of programs using COBOL, CICS, JCL, VSAM, and DB2
• Test case preparation and implementation of the test cases for Unit testing.
• Status Report.
• Used QMF and SPUFI to query DB2 databases when creating SQL statements for use in the development and maintenance of programs.
• Developed SQL Queries to extract the data from the table for the range of program codes.
• DB2 Tables for testing.
• Modified existing JCL & programs to fit into the environment and system requirements
• Technical help to the team & Creating a Status Report
• Root cause analysis
• Delivering a quality product to the client.