SUMMARY

• Over 13 years of experience in the field of Software Quality Assurance & Testing comprising manual and automated testing
• Diversified experience in Financial, Insurance, Technology, Healthcare industry and Mobile Communication
• Proven expertise over various types of testing like System, Black Box, Functionality, Integration, Regression, UAT, Performance, Load/Stress, Volume, Configuration and Database testing for Client/Server and Web based applications.
• Experience in developing Test Design, Test Plans, Test Scripts and Test Cases from business, technical and functional requirements
• Proficient in using automated testing tools like QTP, HP UFT, SoapUI and Win Runner
• Experience in setup and maintaining the test environment and all the test deliverables
• Experience in conducting project analysis from testing perspective.
• Extensive experience in planning and overseeing of SIT, Regression, End to End and automated regression testing
• Proven ability to work concurrently on several projects, each with specific instructions that may differ from project to project
• Well - versed with planning, organizing and maintaining the layout of the test phases and test cycles
• Ability to lead creating of Test Calendar for multiple applications
• Proficient in using the test management tool for creating test plan, test cases, test scripts and for generating graphs and reports to effectively measure the quality of the product
• Experience in creating, maintain test cases and reporting, documenting and tracking all the defects using different tools like Rational Clear Quest, Quality Center, Test Director and JIRA
• Writing, maintaining and updating Test Documentations for various stages of testing for reference and Auditing purposes
• Experience in identification of environment and test data needs, costing, budget, timeline, resource planning, scheduling and distribution of work
• Ability to plan and estimate resource needs and efforts.
• Ability to ensure requirements traceability to test cases and test results
• Extensive experience in Testing Salesforce applications
• Experience in leading small projects and/or internal QA department initiatives
• Proficient in leading and managing testing resources onshore and offshore QA teams
• Experience in estimation of test effort and coordinate test schedule with overall project schedule
• Ability to work independently in both independent and team environments
• Expert Confidential problem solving, analytical investigation, good problem isolation and resolution skills
• Ability to focus on deadlines and deliverables
• Capable of working in a fast paced environment where priorities can change quickly with little notice within a multi-faceted environment
• Proficient in applying decisive thinking skills and strategies to lower barriers, raise support, and align collective actions towards successful outcomes

TECHNICAL SKILLS

Testing Tools: WinRunner, Quick Test Pro, Load Runner, SOAP UI

Defect Tracking Tools: Rational Clear Quest, Test Director, BugZilla, HP Quality Centre, JIRA

Version Control System: Rational Clear Case, Visual Source Safe

Programming Languages: C, C++, Java, .Net

Scripting Languages: HTML, DHTML, XML, TSL, ASP, VB Script, Java Script, UML

Database: Oracle, SQL Server, MS Access, My SQL, Informatica

Platforms: Windows 9X, Windows 2000/NT/XP, Linux, UNIX

Graphic Tools: MS FrontPage, Visio, Macromedia Flash 50, Photoshop, Macromedia Dream weaver

PROFESSIONAL EXPERIENCE

Lead Software Quality Assurance Analyst

Confidential, Schaumburg, IL

Responsibilities:

• Understood the insurance business area and system requirements to interpret requirements for testability and ensured coverage in test case design
• Developed thorough understanding of the Salesforce cloud applications which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application and as part of an agile software environment
• Reviewed and interpreted all documentation related to testing, including business requirements and functional and design specifications, in order to provide input to the project team regarding the planning of testing activities.
• Analyzed and dissected system requirements and technical specifications to create and execute test cases for large business initiatives
• Created detailed test plans, customer acceptance test plans, traceability matrices and summary reports
• Developed a through and effective Test Strategy, including automation integration for regression testing
• Developed and verified associated testing documentation including functional test cases, test scenarios, test results and regression test scenarios
• Ensured that quality processes are carried out through all phases of the Software Development Lifecycle
• Lead and report statuses on Quality Assurance efforts for all projects
• Lead and mentor QA team members, as well as managed outside contract testers onshore and offshore
• Reviewed and provided feedback on Test Plan, Test Cases and Test Scenarios which are developed from Testers
• Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects
• Lead defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate from testers
• Provided leadership to Quality Assurance team resources, which includes assigning tasks or work, holding regular status meetings and reporting, setting context, mentoring and coaching, in order to create and maintain a high-performing team
• Work collaboratively on a scrum team to test applications
• Organized and secured test resources including IT testers, vendor resources, environment support resources etc.
• Participated in requirements and design sessions, test planning, test execution and validation and defect management
• Developed, established and maintained structured testing methodology and environments
• Lead testing and root cause analysis tasks according to organization's quality process
• Lead and assisted business users in defining User Acceptance Testing, test cases and plans
• Multi-tasking across several projects while maintaining expected Quality level
• Participated in production implementation verification and being accountable for validating system quality
• Provided testing status to PMs and others as required
• Participated in walk - through, inspection, review and user group meetings for quality assurance
• Maintained testing guides and/or other documentation for testing supported application(s)
• Managed regression test suite for supported application(s)
• Ensured enterprise automated defect management and tracking is used
• Worked successfully in a deadline-driven, fast-paced environment and effectively multi-task multiple priorities in a team-oriented environment
• Coordinated applications teams with other interfacing applications to resolve issues
• Worked with appropriate teams in order to secure test environment for all applications involved in end-to-end testing.
• Collaborated with other departments and development groups in the planning and management to optimize testing activities
• Worked with other in collaboration, value-driven manner with definitive impact within a diverse network of stakeholders

Environment: Salesforce, HP Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, Java, HTML, Windows NT

Software Quality Assurance Analyst

Confidential, Warrenville, IL

Responsibilities:

• Developed an understanding of the Web Presence application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application
• Performed writing and executing test cases for web services using SOAP UI tool
• Lead testing activities in various specifications including HL7 and DICOM
• Lead and mentor QA team members, as well as manage outside contract testers
• Coordinated project testing activities from initiation to completion to PM on daily basis
• Worked on student information systems to perform end to end testing
• Participated in requirements and design sessions, test planning, test execution and validation and defect management
• Decomposed requirements which were in user stories foam into test cases
• Designed and executed test plans and scripts for unit, integration, regression and UAT testing processes
• Lead testing and root cause analysis tasks according to organization's quality process
• Participated in requirements and design meetings for a project in order to create high level test scenarios (HLS) for assigned project(s)
• Multi-tasking across several projects while maintaining expected Quality level
• Involved Gathering and Analyzing the user/business requirements, functional specs to create the Test Plans and Test Cases for System Testing
• Created and mapped high level test scenarios to requirements
• Provided testing status to PMs and others as required
• Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project
• Performed defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate
• Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects
• Maintained testing guides and/or other documentation for testing supported application(s)
• Managed regression test suite for supported application(s)
• Provided test support during release weekends and after business hours according to on-call schedule and/or needs of the business
• Provided status and metrics for assigned testing projects on a regular basis
• Worked successfully in a deadline-driven, fast-paced environment and effectively multi-task multiple priorities in a team-oriented environment
• Involved in the interview and training process for Floor Tester candidates

Environment: Mercury Quality Center 11.0, UNIX, SOAP UI 4.6.1, JIRA, CVS, Java, HTML, ITE, Windows NT

Test Architect

Confidential

Responsibilities:

• Developed an understanding of the Common Services application which is being tested and the applications with which it interfaces in order to be able to perform integrated systems testing for the application
• Represents CTS group as the assigned testing representative for different projects
• Coordinated project testing activities from initiation to completion
• Performed integrated system testing for simple or average complexity projects
• Participated in requirements and design sessions, test planning, test execution and validation and defect management
• Create IT UP Test Package for assigned project(s). Lead IT UP review of test package with project team, including creating/updating review records
• Submit test data requests
• Participated in requirements and design meetings for a project in order to create high level test scenarios (HLS) for assigned project(s)
• Served as the Subject Matter Expert(SME) for an application
• Involved in Gathering and Analyzing the user/business requirements, functional specs and use case documents to create the Test Plans and Test Cases for System Testing
• Generated Requirements Traceability Matrix from Requisite Pro
• Created and mapped high level test scenarios to requirements
• Provided testing status to PMs and others as required
• Identified and driven resolution of testing issues, risks and problems that impact the successful progression of a project
• Identified downstream applications needed for testing the application, its connectivity information (URLs) and contact information and provide to CSTS environment contacts
• Performed defect management for all testing efforts, which includes entering defects into appropriate defect management tool, working with development or requirements team to obtain fixes, re-testing defect fixes, updating defect status and closing defects when appropriate
• Performed due diligence for all production defects for supported application(s)
• Lead regularly scheduled defect calls for supported application(s) in order to drive resolution of defects
• Maintained testing guides and/or other documentation for testing supported application(s)
• Managed regression test suite for supported application(s)
• Provided test support during release weekends and after business hours according to on-call schedule an/or needs of the business
• Provided input to Change Request estimates based on knowledge of project and impacted application(s)
• Performed validation of services on production and/or sandbox environments
• Provided status and metrics for assigned testing projects on a regular basis
• Identified lessons learned and opportunities for continuous improvements

Environment: Mercury Quality Center 10.0, UNIX, PRISM, CVS, Java, HTML, ITE, Windows NT

QA Analyst

Confidential, Chicago, IL

Responsibilities:

• Worked with Business Analysts & Project Managers to understand and analyze business requirements for testability and completeness
• Analyzed software specifications for the purpose of test development
• Worked on developing test cases for multiple projects
• Manually tested new products and features in all environment of application
• Manually executed test cases accurately and reported results
• Created, executed and recorded the results of test cases using quality center tool
• Participated in design meetings to ensure that proper testing methods are being followed with no gaps in the testing strategy
• Reviewed and provided risk/quality assessments on business, functional and design requirements and specifications as well as new/legacy product functionality or integration issues
• Created test scenarios and perform quality assurance review of test cases as needed
• Worked on all steps of the defect life cycle
• Reported defects with detailed, accurate and concise steps to reproduce
• Assisted developers in researching defects, debugging or troubleshooting setup configurations
• Verified defect fixes when returned from development in different environments
• Reported issues having a direct and material impact on successful completion of assigned tasks to Test Lead/s or QA Manager
• Created User Acceptance Test cases for business team
• Worked closely with business team to perform user acceptance testing to ensure applications being tested conform to end user requirements
• Reported UAT issues to developers and assist with resolution
• Reviewed user and design documentation to ensure accurate descriptions of implemented functionality
• Actively participated in project teams/meetings when needed to provide input on areas relevant to software quality assurance
• Provided input to the continuous improvement of product testing processes
• Implemented product testing practices in accordance with the standards and practices set forth and/or changed by the QA Manager, consistent with stated project goals and objectives
• Interacted with customers, product management, development and QA team to effectively support all testing initiatives and to define requirements for add-ons, new tools, utilities or processes
• Maintained test documentation on assigned projects
• Reviewed specified applications for product completeness and accuracy prior to product release
• Designed Timelines, requirements gathering, task co-ordination, managing releases and planning cross team coordination

Environment: Cyber Life, Mercury Quality Center, QTP, Oracle 9i, SQL, PL/SQL, Java, HTML, Win Runner, Test Director, Windows NT

QA Analyst

Confidential, Chicago, IL

Responsibilities:

• Interacted with the Business Analyst for detailed understanding of Business requirements while writing the Test Cases
• Prepared Test plans, Test Cases based on business requirements
• Created Test Scripts as per the test plan requirements
• Developed test cases and scripts for Functionality, Security and GUI Testing
• Executed test cases manually to verify the expected results
• Involved in the back end testing by executing SQL statements
• Conducted Functional testing, Regression and GUI testing on each build or version of the application
• Performed Regression Testing as and when the bugs got fixed and checked whether application is free from bugs
• Performed Performance Testing, Functional Testing, Load Testing and User Acceptance Testing (UAT)
• Performed Integration Testing, GUI and Back End Testing
• Execute Volume testing for the Web-based application to check whether the accumulated counts or any kind of logs and data files are not causing any problems in the program or affecting its performance
• Responsible for security testing of Web-based application
• Used test Director to track, analyze and document defects
• Researched on issues on application defect and other issues
• Participate in weekly meeting with the management team, development teams and walkthroughs
• Involved in performing Black box Testing
• Communicated extensively with the developers to close the open issues
• Interacted extensively with the QA Manager, Team Lead, developers and the DBA
• Conducted Data Driven Testing using parameterization in Win Runner to test the application With different sets of data
• Recorded the Test cases using the automation tool, Win Runner, for web based application and checked the functionality of the application

Environment: Oracle 9i, SQL, PL/SQL, Java Servlets, Java Applets, JavaScript, HTML, Java Swing, Win Runner, Test Director, Visual Source Safe (VSS), UNIX, Windows NT, Java, Web server