PROFESSIONAL SUMMARY:

• Leverages 12+ years of IT experience in software testing in e - Business solutions for client/server and web-based, large enterprise environments applications across various projects; operated globally from Confidential
• Recognized for driving best practices, Waterfall/Agile (Scrum), TDD, BDD methodologies for greater value addition and customer delight; acquired expertise in BFS (Retail, Commercial Banking, Wealth Management), E-commerce, Health Insurance and Telecom domains.
• Skilled in end-to-end QA management from scoping, estimation, finalization of specifications, progress tracking., risk management, resource planning to reporting and ensuring delivery of projects within time, cost and quality parameters.
• Successfully managed large multi-million-dollar projects QA (Implementation, Testing and Roll-out programs) while working with cross-functional teams of 45+ members across locations.
• Experienced in various phases of SDLC, STLC, software manual and automation, QA management, Release management and service virtualization solutions.
• Experienced in preparation/leading test design, planning, strategy, efforts and cost estimations, roll-up, signoff and exit reports for functional, sanity, regression, SOA, A/B, UAT/OAT, product/ system integration, end-to-end, usability, localization and browser compatibility testing.
• Experienced in GUI Testing of web and mobile applications on smart phones and tablets (IOS/Android) using Sauce Labs, Perfecto Mobile, Simulators & Emulators and Device Anywhere.
• Expertise in using HP Quality Center, ALM v11.5, TFS, Test director, BugZilla, JIRA and Rational Clear Quest, hands on experience on Selenium, Cucumber and Katalon Studio
• Experienced in web and mobile automation frameworks such as Robot, Galen and Gatling for load, performance and security testing, CI /CD tools like Jenkins, Bamboo and Zephyr.
• Experienced in web services testing (SOAP- XML & REST API’s), AWS, IoT,IPTV, VOIP, IVR and STB (Set top box) along with writing complex SQL Queries and DWH ETL testing for data migration’s.
• Having good knowledge and experience in Siebel CRM, Chordiant, Salesforce.com (standard & custom objects, reports, sales, service & campaign cloud, Capex, workflows dashboard, self-Support), App exchange product’s and analytics.
• Experienced in testing applications designed on Java/ J2EE, .NET, Mainframes technologies and involved in testing using tools like PAL, PLA, Tracer and Clipboard (PEGA 6.3), Guide Wire Testing (Policy, Billing & Claims Center).
• Having good knowledge and trained on Mule Soft (ESB) - Any Point Platform and Studio.
• Expertise in testing Telecom Service Fulfillment, Service Assurance & Billing and conversant with OSS/BSS platforms by using tools like Comverse IN, Oracle CC& B, KENAN, Intec Singl.eView and DISE MP.
• Instrumental in building best quality practices to be followed by team along with leading the hiring activities; by mentoring new team members with the best practices and standard operating procedures that needs to be adopted in the project.

PROFESSIONAL EXPERIENCE

Technical Test Lead

Confidential

Environment & Tools : Windows XP, SOAP UI, DISE, Sales Force.com (SFDC), OPAL Network (TTT), BugZilla, Netlynk, Mule Soft - ESB, IOS & Android, SeeTest, Remedy and EMP Response generator, Kofax, PEGA, Eloqua Campaign Management tool & Unix, Sauce Labs, Chordiant CRM, HP QC, JIRA, Intec Singl.eView, eMM and TIBCO (EAI) and Trello for Agile.

Responsibilities:

• Involved in preparation of test strategy, test plans, and test cases in JIRA based on user stories and acceptance criteria; responsible for maintaining traceability matrix to ensure thorough test coverage of web/mobile application.
• Involved in creation of automation scripts for regression suite and performing automation in every sprint.
• Perform smoke, functional, adhoc, integration, regression and end to end testing.
• Responsible for providing test efforts and estimates, reviewing manual and automation test scripts, conducting daily stand ups, Release management activities, defect triage calls with Product Owner, development, QA and third-party application teams.
• Conduct sprint retrospective meetings, participating in sprint backlog grooming sessions and responsible for root cause analysis of defects found during sprint go live.
• Involved in testing of web and mobile native apps on different mobile networks (LTE & Wi-Fi) and platforms such as IOS, Android and Tablet devices by using Perfecto Mobile, Sauce labs, Katalon studio & Test Object automation tools and emulators & simulators on cloud /server and continues Integration with Jenkins, Involved in Android Studio and Xcode development.
• Performed forward & backward Compatibility testing (Cross windows & Mac, Android & IOS platforms, cross browsers and mobile devices & tablets).
• Validation of web services (XML’s and JSON requests) via SOAP UI and POSTMAN and validated assertions, custom properties, customized Jasper reports.
• Oversaw safe delivery of projects according to schedule and cost requirements; created daily, weekly, monthly execution reports along with sign off and exit reports.
• Ensured compliance to all legal and regulatory requirements every sprint of digital applications.
• Reviewed and continually improved quality assurance practices, including creation and update of documentation related to quality assurance processes and guidelines.
• Designed and developed test strategy, test plans, and test cases in JIRA based on user stories and acceptance criteria.
• Managed test estimates and efforts by on- and offshore teams; maintained traceability matrix; mentored new team members in best practices and standard operating procedures; drove knowledge transfer between team members.
• Participated in daily stand up, backlog grooming and retrospective meetings as part of Scrum.
• Worked with developers, product owner and third-party teams to review user stories, conducted daily defect triage meetings to track, open/resolve defects.
• Created automated scripts for regression suite and performed automation for sprint execution with/without mocks through Jenkins.
• Handled sanity, functional, system integration, regression test execution, and end to end testing.
• Oversaw safe delivery of projects according to schedule and cost requirements; created daily, weekly, monthly execution reports along with sign off and exit reports.
• Ensured compliance to all legal and regulatory requirements like Dodd Frank and CFBB for every sprint of digital applications.
• Performed functional, UI, and regression testing per business acceptance criteria in the user stories. Wrote complex SQL queries based on data mapping documents to validate dimensional/fact data.
• Involved in release management activities by communicating details on application downtime effectively, informed decision making across teams, identified risks and impact, worked directly with relevant parties on all escalations.
• Maintained well-coordinated internal relationships with key decision makers and the wider Enterprise Engineering teams.
• Performed GUI testing of web and mobile applications on smart phones and tablets (iOS and Android under different mobile networks I.e. 3G,4G/LTE and Wi-Fi and multiple OS versions) using Sauce labs to run scripts on cloud.
• Performed web services testing (XML’s and JSON requests) via SOAP UI and POSTMAN and validated assertions, custom properties, customized Jasper reports and load UI Testing.
• Validated opportunities, account, configure services, price, quote related Opex, capex attributes, SLA’s, case management, App exchange products, product management, Quote PDF, financial summary annual, monthly reports and dashboards in SFDC and cloud sense applications.
• Drove testing strategy, development of test plans, and test cases/scripts for a legacy quoting system that caters to Virgin Media’s four major sectors; oversaw efforts by both on- and offshore teams.
• Worked with developers, product managers, and business teams to review requirements and track/resolve defects.
• Conducted Scrum meetings, drove environment readiness, and performed sanity checks.
• Validated opportunities, accounts, contracts, prices/quotes, SLAs, financial summary reports, dashboards, order management, and integration testing in SFDC and Cloud Sense applications.
• Wrote SQL queries based on data mapping documents to validate dimensional/fact data from various source systems.
• Widened scope of testing to ensure that the functionality and user experience is consistent on different browsers.
• Validation of PAL& PLA, Auto test, TMF, Tracer, Clip boards, SLA’s through PEGA v6.3
• Daily task allocation and technical guidance to team members and SPOC for delivery related issues and Create and maintain risks and dependencies tracker.
• Responsible for safe delivery of projects to schedule and cost, create monthly and Exit reports.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, Responsible for QA Signoff.
• Mentored new team members and prepared a product user guide run book for end users.
• Involved in requirement analysis, developed and implemented test strategy, test plans, test cases, and test data collection for telecom services with components such as CRM, fulfillment, bill formatting, billing/rating, IVR, fraud/credit management and collections.
• Actively participated in the daily stand up scrum meetings, sprint planning and task breakdown meetings, sprint retrospective, product demo, and agile maturity scan meeting.
• Reviewed test cases and scripts prepared by onshore and offshore teams, ensuring incorporation of project requirements; prepared the test environment and prepared requirement traceability matrix.
• Performed sanity, functional, system integration, regression and end-to-end testing. Defect tracking and reporting in HP Quality Center, JIRA and Bugzilla.
• Conducted defect triage calls with business, development, QA and third-party teams for every release.
• Performed automation testing on web applications and native mobile app by using Perfecto Mobile and ran the scripts on multiple devices across different O/S versions.
• Created daily test execution status reports, WSRs, maintained risks and dependencies tracker, bug status and monthly exit reports and sign off documents for every release, i.e. progress tracking for higher management and key stake holders.
• Performed forward and backward compatibility, usability testing across mobile devices and tablets on android and IOS platforms, by using stubs, simulators and emulators, tested native apps under different mobile networks GPRS, 3G and Wi-Fi.