SUMMARY:

• Sr. Quality Assurance Lead with over 14 years experience in the Information Technology sector.
• Business User and Quality Assurance Analysis - Full SDLC
• AGILE, Waterfall methodologies
• Manual and Automated Testing
• Mobile Apps testing (ios, android, ipad, tablet, nexus, mobile web)
• Web Applications Testing - Java, .net, Flex
• Web Services Testing - SOAP/ UI request/responses verifications
• Performance Testing - LoadRunner
• IT Project Management / Business User Analysis / User Requirements Analysis
• Extensive Communication & Interfacing with Business Users, Project Stakeholders & Clients
• Computer Software Applications & Databases, Web Design & Development
• Solid Documentation and (User Acceptance Test) UAT Demos

TECHNICAL SKILLS:

Methodologies: AGILE, Waterfall

Hands-on (onshore): SDLC - Meeting with project Stakeholders and teams (Project managers, Developers, Systems Analysts, Business users) for test planning, review and analysis, Creating Test plans and Detailed Test scripts, Executing Test scripts for In-house UI and Java, .net Web Applications, Black box functional and White box code testing, Coordinating UAT and User Demos, Supporting Regression Test & Production Verification. Defects Analysis & Reporting, Test case Authoring, Test Execution and Requirements verification utilizing HP Quality Center, HP QTP, IBM RFT, JIRA, Rational Clear Quest, Bugzilla, IBM RTC and Bug Tracker open source Ran Basic Unix commands in Putty for transferring files, finding files for providing logs for defects to developers. XML was verified in XML spy.

Offshore Team Lead: Leading and reviewing offshore team’s test artifacts. Providing direction for deadlines, milestones and onshore project status based on client/stakeholder meetings.

Test Case Analysis/Execution: HP Quality Center, LoadRunner

Defects Tracking/Reporting: HP Quality Center, JIRA, Rational Clear Quest, Bugzilla, IBM RTC, Bug Tracker

Test Automation: QTP Automation Scripts, IBM RFT Automation tool

Test Platforms: Java, .net Web Applications, IVR Telephony Systems, CTI/Genesys Call Routing, BPM Portal, Siebel Mobile Apps ios, android, ipad, tablet, mobile web

Cross-Browser: Internet Explorer, Firefox, Chrome, Safari

BI/DW/Reporting: Informatica data migration, Cognos Reporting tools

Business Analysis/ Project Management: Full Software Development Life Cycle (SDLC) - User requirements gathering/analysis, design/development of project specifications, technical development, implementation, documentation, UAT, & end-user .

Databases: Oracle, Microsoft SQL Server Management Studio, PL/SQL Developer

Operating Systems/Environments: Windows, Unix/Sun Solaris, IBM Mainframe

Additional Software: MS-Office - Word, Excel, PowerPoint, Project, Outlook, Visio, SharePoint, Savion Business Process Modeler (BPM), Crystal Reports, Lotus Notes, HTML, Dreamweaver, Fireworks, Photoshop, FrontPage

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Software QA Analyst

Responsibilities:

• Working as a Software QA Analyst for the Federal Reserve Bank of Kansas City on various financially sensitive bank projects in an AGILE Scrum development environment, utilizing various software tools such
• HP Quality Center and JIRA. Involved in Sprint planning meetings, task assignments and allocations, test scripting and execution, defects reporting and tracking. Taking part in full life cycle of Quality Assurance including smoke, systems, regression, cross-browser, version control, user acceptance and production validation testing.

Confidential, Miami, FL

Automation software QA Engineer

Responsibilities:

• Worked as an Automation software QA Engineer utilizing the IBM RFT Automation tool to record, run and execute test cases for the company’s external web sites built through .net and Java code.
• Doing massive data analysis and clean up on existing data that are corrupting and slowing down software processing. Building test cases for the successful execution of manual and automated testing projects in-house, such as web apps and mobile / ios apps testing (ios, android, mobile web, devices).

Confidential, Miami, FL

QA Lead

Responsibilities:

• Worked as a QA Lead, implementing the entire QA process for the IT department of a Multimedia giant, based in Miami, FL. Bringing in the HP suite of Testing software for the team’s utilization for all Testing activities (Quality Center for test case creation, scripting and defects analysis, UFT (formerly QTP) for automated testing, Load Runner for performance testing). Tested Web applications built in Java, .net and Flex.
• Helping the IT team migrate old internal and customer facing multimedia applications (web based, ios / mobile based) tracking, reporting and defect analysis using both the current company software tool JIRA, the teams to start using Quality Center as the new QA tool of p. Introducing a new formalized and best industry practice standard for Quality Assurance, including following an STLC of systems integration test, regression test and UAT.
• Coordinating all UAT sessions for the official hand-off of the product to the business and project stake-holders. Adhering to stringent deadlines by scheduling test cycles with multiple external vendors specialized in QA testing. Involving in all phases of the AGILE process for user story reviews, sprints, QA and development for various projects simultaneously. Mobile / ios apps testing (ios, android, mobile web, devices).

Confidential, Deerfield Beach, FL

QA Lead Analyst

Responsibilities:

• Worked as a Business & QA Lead Analyst for the client creating wireframes, flow charts, test artifacts for QA (Test plan, UAT documents, Scripts).
• Utilized mainframe, desktop and cutting edge web technologies to lead the Business User experience and Quality Assurance on a multi-billion dollar project initiative by Toyota Lexus. Tested various web applications developed in Java and .net.

Confidential, Colorado Spgs, CO

Quality Assurance Lead Analyst

Responsibilities:

• Worked as a Business and QA Lead Analyst for the company creating user stories, test documents, utilizing HP’s technologies (Quality Center, LoadRunner, QTP) to lead the Business and Quality Assurance efforts on a multi-billion dollar project venture by HP, Delta and United Airline carriers.

Confidential, Englewood, CO

QA Lead Analyst

Responsibilities:

• Worked as a BA/QA Lead Analyst for the Universal API and Desktop projects on the QA team. Utilizing Quality Center, JIRA, ExtremePlanner as Testing and Requirements management tools.

Confidential, Englewood, CO

Sr. BA/QA Engineer

Responsibilities:

• Worked as a Senior level Business & Quality Assurance Engineer for the QA/BA team. Involved in full lifecyle of assigned projects; creating test artifacts and participating in all phases of testing - requirements document review, test plan creation & review, test cases/scenarios/scripts development, test execution (smoke/acceptance, systems/integration, regression, and performance testing). Also responsible for providing
• QA execution status reports, defect reports, Test summary reports. Attending and providing status at all project meetings as well as internal QA and Development team meetings.

Confidential, Englewood, CO

Sr. QA Engineer

Responsibilities:

• Worked as a Sr. BA/QA Engineer on a contractual basis for the Voice Applications team. Involved in all phases of the Software Testing Life Cycle including test estimation & sizing for QA work, creation of all test artifacts such as Test Plan, Test Scenarios, Test Cases, Execution, Defect tracking and reporting.

Confidential, Greenwood Village, CO

Systems QA Analyst

Responsibilities:

• Worked as a Software QA Analyst/Lead for the Contact Center Technologies team at Wells Fargo, performing test planning, execution, defect reporting, and project management for the IVR telephony systems in both English and Spanish speak phrases. Involved in all phases of systems testing within the QA SDLC; including test case creation and execution, defect management, project status reporting at daily status meetings, and regression.
• Utilizing Mercury Quality Center 9 / HP Quality Center 11 for test case management and both Quality Center and ClearQuest for defect reporting and tracking. Additionally involved in the maintenance of the CCT Capacity Planning / Sizing spreadsheet by gathering project information from the Sizing database and inserting the appropriate data retrieved. Serving as back-up for Defect status reporting, CCIVR Status reporting, and 2.10 / 3.10 Project status updates. Participating in running initialization scripts through QTP for production installs.

Confidential, Englewood, CO

Sr. QA Analyst

Responsibilities:

• Worked as a Senior level QA/Lead on a contract basis with the firm on several of their banking projects, including OBP (online bill pay) as well as QC-PPD (Quick Collect - Prepaid) services. Work involved attending weekly project meetings, updating project plan, coordinating between various team members (developers, project managers/owners and QA). All documentation (test cases, test scripts) and test execution were stored and conducted in Mercury Quality Center
• Project respository and additional test documentation were created, stored and accessed in Sharepoint. The QA methodology followed at the firm was strictly traditional Waterfall with various releases occuring at multiple times. Defects were stored and tracked using Quality Center.

Confidential, Greenwood Village, CO

Sr. QA/BA

Responsibilities:

• Worked as a Senior level QA/BA Lead on a contract basis with the firm on their life insurance and investments projects. Gathering, Building and Reviewing requirements, test cases, test plans and scripts utilizing Mercury Quality Center 9, both manual and automated test execution for regression, Black box functional user interface (UI) testing and white box code level testing for database accuracy. Ensuring that test cases cover the requirements adequately.
• Providing feedback and expertise in test planning, defect tracking and metrics. Participating in team project meetings, providing status updates and documentation. Involving in UAT preparation and coordination with the end-product users. Providing status updates and written communication to users, technical team, and upper management. Use case development. Managed and mentored 3 junior level testers, reviewed their test cases, scripts and provided guidance and feedback on their work, ensuring set standards and processes are followed. Oracle Database tables were accessed via SQL queries written in TOAD.

Confidential, Louisville, CO

Sr. QA Engineer

Responsibilities:

• Worked as a Senior QA/BA on a contract basis planning & writing test cases, reviewing & building requirements, defect tracking with Mercury Quality Center, and extensive usage of AGILE / SCRUM methodologies for test-driven software development. Participated in team daily stand up meetings, requirements gathering (“story grooming” in AGILE terminology), testing task analysis, resource allocation, iteration planning (sprint planning) meetings.
• Provided and updated team and project status in the Rally tool and shared iteration details with upper management, product managers, and stakeholders. Reviewed work of other testers and provided feedback on test scripts, test cases authored in Mercury Quality Center, ran regression through automated tests using Mercury QTP. Ensured requirements were adequate for the production of test artifacts. TOAD was utilized in writing SQL queries to access the Oracle database. Mostly performed Black box testing for Web UI functionality, while some White box testing for code and data were also executed. Wrote commands in Unix for file transfer, retrieval and xml file processing and editing.

Confidential, Denver, CO

QA Test Lead

Responsibilities:

• Hands-on: Met with project Stakeholders (Project managers, Developers, Systems Analysts, Business users) for review and analysis, Created Test plans and Detailed Test scripts, Executed Test scripts on In-house UI and Web Applications, Conducted User Acceptance Testing and Demos, Supported Regression Test, & Production Verification. Extensively used MS-Office tools - MS Project to create project plans, MS Visio for creation of process diagrams, MS Excel for creation of test scenarios and scripts, MS Word for high-level test plans, and MS Powerpoint for presentations and end-user demos. Other tools utilized include Crystal Reports for any needed reporting, Mercury QTP for automated testing and scripts generation, extensive Black box functional and White box code/data level testing with Siebel (the new order entry and customer service tool used by the call center reps migrating from an older inhouse tool), Savvion BPM - Business Process Modeler for additional in-depth process flow creation (order management tool), Sharepoint for document storage and access.
• Assisted the call center’s technical escalations and issues by providing IVR testing and support. Intensive Defects Analysis using Rational ClearQuest - defect tracking, analysis, assignment to appropriate responsible party, retest and validation. Requirements verification and Use Case development using Rational RequisitePro. SQL queries were written in TOAD to access data from the Oracle database. Offshore Team Lead: Led and reviewed the offshore team’s (team of 5-6 per project) testing and documentation creation (High Level Scenarios, Test Scripts, Test Execution). Provided direction on deadlines, milestones and onshore project status. Conducted and led offshore conference calls weekly and as needed. Provided via Net-meeting on any new software and processes.

Confidential, Orlando, FL

Project Manager - Quality Assurance

Responsibilities:

• Quality Assurance testing & reports generation for all customer requests in support of the CHEP sales team (including EDI Lists as well as other forms of spreadsheet lists containing product & customer information in the form of raw data).
• Ensuring all client account information requested by sales managers are accurate in the company’s database systems by performing manual testing and automated reports generated through the import & export tool with Siebel (the main customer sevice software used by the call center reps) and researching existing accounts in Sherlock (company proprietary software). Reports generation & spreadsheet formatting through Microsoft Excel.

Confidential, Orlando, FL

Business Analyst - Quality Assurance Analyst

Responsibilities:

• Quality Assurance testing (both Black box functional and White box code level testing) of various systems for healthcare benefits project implementations for several of the company’s Fortune 500 clients (Health & Welfare benefits, Defined Benefits (retirement), & Defined Contributions (Rollovers/401k)), utilizing TBA GUI, Internet, IVR, PCS. Performing Analysis, Creating Test plans, Executing test plans on GUI, Internet testing (links, content accuracy, form submissions, technical errors), and PCS (Personal Communication Statements) testing. Project management and extensive communication with several clients, internal departments, managers and technology professionals.
• Assisting customer service and call center representatives with research & resolution of technical and Health & DC (401k) benefit plan related workflow issues, including testing of IVR for customer calls. Requirements gathering, coordinating meetings, and presenting information to various levels of managers and different departments in the company. Assisting in the design and maintanence of company’s client internet sites by providing requirements gathering, content updation, and testing. Extensive use of MS Office tools (Word, Excel, Powerpoint, Visio) for project management and clear/concise documentation.

Confidential, Orlando, FL

Web Project Manager

Responsibilities:

• As a member of the UCF Online Learning Development’s Web Strategy Team, duties included shaping and managing Web projects that create an impact for UCF and provided systemic and scalable support mechanisms for campus Web developers. Responsibilities included helping to maintain and develop the main UniversityWeb site, the campus portal, and other Web applications.
• Performed Quality Testing for all new & completed web site projects (testing links, content accuracy, form submissions, technical errors). Provided support to the University Web development community through various efforts including needs assessment, shaping Web strategy, project management, facilitating user groups, documentation, presentations, testing, and .

Confidential, New York, NY

Web Master

Responsibilities:

• Played an active role on various internet/intranet applications development teams. Managed & coordinated technical projects between the IT and other company departments. Specific responsibilities included managing the full life cycle of projects;gathering user requirements, assigning/describing project specifications, coordinating project schedules & deadlines
• Participating in the design, development and implementation phases, assisting with QA testing (checking for errors & communicating with developers on all technical issues encountered), creating user instructional manuals & technicaldocumentation, andproviding final presentations & end-user (one-on-one and group sessions), of the completed projects.