SUMMARY

• Over 13 years’ experience in software test management (as QA Manager and QA Lead) of multifarious complex projects designed and developed with multifarious technologies on heterogeneous platforms.
• Demonstrated experiences in QA methodology and practices - test estimate, master test plan, integration and system test plans, environment build (including data refresh across heterogeneous systems), traceability matrix, test case creation and execution, monitoring functional, regression (including automation) and system E2E test execution against planned schedule, SCM compliance and approval of code releases into QA environments, QA task prioritization, audit of test deliverables, QA metrics analysis and reporting, defect management, QE risk management, and QA status reporting to Senior IT Leadership.
• Demonstrated ability to institutionalize QA practices across projects, providing technical and process leadership to QA team and bringing about repeatable and consistent quality test deliverables.
• Proven close-knit partnership with Project Managers and Delivery Managers in incorporating QA schedules along with resource allocation in master project plans and with all engaged project stakeholders to manage expectations, facilitate daily and weekly communication and deliver committed results.
• Experienced in vendor-managed services right from SOW to estimate review and approval, candidate interview, monthly invoice review and approval, budget maintenance, audit of QA deliverables, and enforcement of Vendor SLAs.
• Proven customer-facing skills during test case review and User Acceptance Testing (UAT), coordinating and cohesively interfacing with end users in respect of business process testing, scope creep, data set-up and business scenario clarification.
• Strong proficiency in SDLC methodologies such as waterfall, agile/scrum, and extreme programming.
• Proficiently experienced in onsite-offshore test coordination and communication process to bring about synergistic and cogent relationships between onsite team and offshore team.

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Currently performing the role of QA Lead for Ricoh’s Oracle R12 EBS-Supply Chain and Oracle Field Cloud Service application (OFSC 17.8 Upgrade, SOAP-to-REST Conversion), projects called Primary responsibilities include participation in requirements and design meetings and daily stand-up SCRUM meeting, test plan preparation, review of test plan with IT stakeholders to secure sign-off, review of mindmap-based test scenarios with IT stakeholders, mentoring and guiding a team of 7 Offshore QA resources, QA schedule estimate and QA project schedule preparation, tracking QA execution against project schedule and identifying risks/issues for mitigation and escalation, circulating daily QA status report on test execution, conducting daily defect triage meetings for expeditious defect resolution, coordinating with Ricoh’s Infrastructure team in respect of environment setup and production data refresh, liaising with multiple vendors on code delivery readiness, monitoring and tracking test execution progress at Offshore location, and preparation of test summary report.
• Projects being handled are OFSC 17.8 Plugin Deprecation (using Waterfall methodology) encompassing a cloud-based application accessed from both Desktop and Samsung Galaxy mobile device for acting on customers’ Service Requests and tracking them to closure and its integration with Oracle R12 EBS - Field Service and Inventory Management applications in respect of parts order, parts install, physical inventory, returnable parts and excess parts, MyRicoh website enhancements (using Scrum and Agile methodology), and Lombardi (Oracle EBS-Supply Chain project encompassing enhancements to RQuote, Customer Sales Order Capture, Order Management, home-grown Supply Chain Delivery System (for Penske), Warehouse Management functions (picking, packing, ship-confirm) Penske Mobile App for Order Delivery, and custom application developments and third-party scheduling application (Descartes and its Mobile Link)..
• Leading functional, regression and end-to-end system test phases for the above projects right from test planning (system integration test plans, test scenario, test case design, requirement traceability) and E2E test execution via HP QC/HP ALM.
• Managing QA test efforts in HP QC - requirements traceability, test case design, test execution, QA status reporting, and defect management. Leading daily defect triage meetings with stakeholders to get traction on defects’ resolution.
• Coordinating UAT and reporting on UAT status. Walking business users through the test results prior to Go-No/Go meeting and securing their sign-off
• Escalating risks and issues to Senior IT Leadership impacting QA quality deliverables.

Environment: Oracle 12 EBS - Field Service, Item Catalog, WMS, Inventory Management, Order Management, Cloud-based Oracle Field Service Mobility (Oracle 17.8 Upgrade - web-based and smart phone app), EDI 850/204/217/997 , OBIEE, Waterfall, Scrum-Agile, MS Office 2010 Suite, SharePoint, Atlassian-Confluence/JIRA, Java SDK, HTML/XML, SOAP API, REST API, Web Service (JSON), Unix, Putty, FTP, Notepad Editor+, SQL Developer

Confidential

QA Lead

Responsibilities:

• Test planning for RMS Releae16 Foundation Data (Organization Hierarchy, Merchandise Hierarchy, Suppliers, Items) and multiple interfaces between RMS and IPLM and Legacy DB2 and its review and sign-off by LE Business.
• Participation in RMS R16 CRP meetings, taking stock of the differences between the current Production RMS 15 and RMS 16 and its impact on business processes.
• Leading test scenario review meetings with Application Solution Architects and securing their sign-off
• Leading the functional, regression and end-to-end test effort for RMS Foundation Data among RMS, IPLM, EBS (for supplier interface) and Legacy DB2.
• Driving environment issues, impacting testing, to resolution.
• Tracking and regressing Oracle SRs to closure.
• Managing test efforts in HP ALM 12.53 and generating defect and QA status reports for circulation to Sr. Leadership.
• Identified functional gaps between RMS 15 and RMS 16 from the standpoint of its impact to business processes and raised Oracle SRs appropriately.
• Mentoring junior QA resources in RMS Foundation Data and Transactional Data (Purchase Orders, Shipments, Transfers).
• Conducting defect triage meetings during the QA execution phase and followed through on defect fixes. Keeping a close tab on Severity 1 and Severity 2 defects and persistently following up with development and IT teams for expeditious resolution.
• Participating in Oracle Web Conference Calls, besides walking Oracle Technical Experts through defects for expeditious resolution.
• Participating in Oracle Weekly SR calls to track the status of Oracle Service Requests.
• Coordinating environment setup (including Production data refresh) prior to commencement of test execution.
• Facilitating UAT, clarifying Business user queries on test scenarios, test script steps and data-related issues.

Environment: Oracle 12 database, Supply Chain, Oracle Retail Suite of Products, 15 and 16 (RMS, RPM, ReIM, RIB, EDI, SOA, Batch Jobs), Oracle EBS 12, IPLM and 11.5, HPALM 12.53, HP UFT, OPSWise job scheduler, Legacy WMS, Oracle SOA, LE eCOM, Oracle BI/EDW, Informatica, IBM Datastage, Waterfall, MS Office 2010 Suite, SharePoint, Atlassian-Confluence/JIRA, Java SDK, HTML/XML, SOAP, Web Service (JSON), Unix, Putty, FTP, XML Editor, SQL Developer, Toad for Oracle and DB2.