SUMMARY

• Managed projects from design phase through final implementation as well as ensuring that the projects are aligned with IT strategies including all required data migration.
• Managed development and testing projects on mainframe, iSeries (AS/400), and Client Server platforms using current technologies including Microsoft (.net; asp.net), Sun (Java/J2EE), SOUP, SQL Server, MS Visual Studio, XML, and legacy COBOL with RPG holding code reviews. In addition, I have managed a staff of web developers using different content management systems (CMS).
• Performed multiple roles/tasks including Project/Program Manager, Business Analyst, Release Manager, Systems Analyst, Requirement Study, Analysis, Design, Development, Conversion, Configuration Management, Re - engineering, System Testing, Implementation and Production Support
• Successfully achieved end-to-end coordination and management of multiple IT projects from concept through implementation adopting SDLC methodology, ISO 9000 and CMMi Level 5 processes translating concepts into practice.
• Familiar with Information Technology Infrastructure Library (ITIL) and supporting technology.
• Oversee the fiscal, operational, administrative, and human resources management aspects of the IT resources required to make your program successful. Responsible for overall management of critical IT programs and develop and manage overall program strategy and roadmap
• Develop project concept, feasibility, statistical analysis, and long term strategic plan documentation
• Create and manage project plans; manage project to project plan, facilitated project planning incorporating all business needs, and managed vendor relationship
• Managed project scope including documenting all change order requests on assigned projects and vendor management
• Full use of the PMI (PMP) lifecycle methods, process and vernacular enhanced by additional best practices. PMO setup and creation, best methods mentoring
• Over 13 years in commercial-off-the-shelf (COTS) application configuration, management, and implementation services.
• Managed vendor relationships for supported products, technologies and services
• With extensive knowledge and experience in project management methodologies and tools, made and communicate tactical decisions as necessary when balancing questions between cost, schedule, technical functionality and quality
• Monitor day-to-day development performance of engineer team against project schedule
• Identify and assemble internal and external resources as a project team to implement the project plan
• Extensive experience creating and delivering on budget, strategic and tactical planning, task management, resource management, project strata communications and risks mitigation
• Supervise project resources to achieve project goals and project schedules, including third party vendors
• Oversaw program milestones, resolve issues, and remove the barriers that might have hindered project execution
• Complete project in accordance with timeline, quality and client budgetary constraints delivering 95% defect free code
• Communicate regularly with clients, managers and stakeholders regarding project goals, objectives, deliverables, and plans providing status reporting through executive dashboards, charts, diagrams and tables fielding questions with appropriate responses.
• Created Requests for Information (RFI), Requests for Proposal (RFP), provided answers to both RFI and RFP, and created Statements of Work (SOW) for potential and achieved engagements
• Manage multiple projects simultaneously with the ability to speak to highly technical issues in a manner allowing all to understand
• I have managed and influenced technology project teams as small as 6 and as large as 200.
• Knowledge of Object Oriented Analysis and Design using Unified Modeling Language (UML) and Rational Unified Process (RUP)
• Initiated functional requirements gathering, authoring Use cases using UML and Project Delivery Framework (PDF).
• Proficient in developing Use Case Diagrams, Behavior Diagram (sequence diagrams, collaboration diagrams, and activity diagrams), Data Mapping, and Class Diagrams based on UML methodology.
• Strong facilitation skills and experience in leading requirements gathering, Use case walkthroughs, scenario development, test script writing, functional and automated testing, and functional requirement sessions.
• I have assumed projects that were behind in their implementation schedules, brought them back into focus and eliminated further schedule slippage providing successful implementation and deployment.
• Responsible for creation of Business Requirement Document (BRD), Use Case Specification Document, Software Requirements Specifications (SRS), Acceptance Test Driven Development (ATDD), and required wireframes as per the guidelines of Software Development Life Cycle (SDLC) Methodologies being used at that time.
• Facilitated daily and weekly Team Meetings to identify risks, impediments and identify work around solutions
• Facilitated Joint Application Development (JAD) sessions communicating and managing expectations for the development of new and modified systems.
• Strong ability to identify project impacting issues with able to work with senior members of the project management team to develop and implement solutions.
• Provided management and oversight of the quality assurance for multiple testing engagements implementing not only on time and within budget but moreover successfully ensured the systems met all of their respective objectives.

AREAS OF EXPERTISE

• Agile Rapid Application Development (RAD)/SCRUM
• SAFe 4.0 Agile
• Capability Maturity Model Integration (CMMi)
• Arthur Andersen’s Method One
• Information Technology Infrastructure Library (ITIL)
• IBM Rational Unified Process (RUP)
• IBM SI Methods
• Project Delivery Framework (PDF)
• Waterfall
• Confidential Lean SDLC
• J&J Flawless Project Execution

PROFESSIONAL EXPERIENCE

Confidential, Monument, CO

Senior Project Manager

Responsibilities:

• The Rainbow Synthes Program is a $12.6M supply chain management project to provide an AI20 variant indicator to existing medical device bar codes primarily for packaging and labeling changes.
• The objective is to establish the capability to manage multi-variants products E2E on a large-scale and compliant way
• As a member of the Transformation PMO, provided guidance to 14 senior core team members to establish the AS-IS configurations leading to the TO-BE implementation until the project was paused for at least 6 months.

Environment: MS Office Suite, JD Edwards v7.3, v8.12, SAP, SharePoint 365, Flawless Project Execution

Confidential, Tampa, FL

Global Project Manager

Responsibilities:

• The Global Anti-Money Laundering (GAML) Program was launched in August 2010 to drive a coordinated and consistent implementation of improvements to Confidential ’s execution of Know Your Customer (KYC) and workflow management.
• The objectives of this Global program include optimizing the bank’s operating model, KYC processes, and enabling emerging technologies.
• Confidential is envisioned to be a consistent repository for KYC information, across the entire bank, including all businesses and all regions.
• Along with managing the development effort, assisted in the management of User Acceptance Testing, defect management, root cause analysis with recommend corrective actions, management reporting, with on-shore/off-shore collaboration.

Environment: MS Office Suite, MS Lync, Hewlett Packard Application Lifecycle Management (ALM) v12.01, Cisco VPN's

Confidential, Baton Rouge, LA

Program Project Manager

Responsibilities:

• The Confidential (LDE) provides Child Care Assistance Program (CCAP) to assist low-income families to pay for child care while working, attending school, or training. This program was assumed from the Louisiana Department of Child and Family Services (DCFS). There were massive changes required to the CCAP applications before LDE was able to assume this responsibility. Development was provided by Deloitte Consulting, LDE was responsible for testing this customer facing and backend processing application.
• Managed the User Acceptance testing effort supporting 468 test scenarios with 12 quality assurance test analysts and a business test team of 16 power users including the validation of test data for end to end testing
• Provided support for the business ad-hoc test execution, defect reporting and daily testing statistics for senior management.
• Working closely with the development team, maintained a daily defect triage meeting with business partners and test analysts
• Was a significant part of the senior management team and clearly articulated the status of testing efforts supporting the implementation of CAFÉ (Common Access Front End).
• This is a J2EE frontend to a COBOL CICS backend supporting batch processing and reporting.

Environment: MS Office Suite, IBM Rational Test Suite (Rational Quality Manager, Requisite Pro, Clear Quest), Cisco VPN's

Confidential - Orlando, FL

Managing Consultant

Responsibilities:

• For System Technology/Data & Information Systems, provided guidance and oversight for the testing of Discovery and Guided Analytic dashboards.
• Provided a Test Maturity Assessment of the current infrastructure testing efforts.
• Strengthened the entrance and exit criteria for test plans
• Lead an effort to provide more comprehensive status reports
• Involved in the implementation of new procedures for creating Test Risk Management Plans

Environment: MS Office Suite, Hadoop, Cisco VPN's, open source testing tools TestLink and Trac, FTP/NDM modified Agile SDLC methodology, and Lotus Notes.

Confidential, Indianapolis, IN

Project Manager

Responsibilities:

• Confidential is the largest managed health care, for-profit company in the Blue Cross and Blue Shield Association.
• This is an oncology management program with to consolidate services needed for cancer care across the Confidential enterprise.
• This program is a coordinated effort with AIM to leverage the existing Radiology Benefit Management, Cardiac, Specialty Pharmacy Management, and Radiation Therapy program technology/platforms.
• This Program leverages AIM’s proven prior authorization portal with content provided by a contracted vendor, Eviti, to create a comprehensive treatment review tool to promote evidence-based, cost-effective oncology care for Confidential members to support Confidential 's Enterprise Cancer Care Quality Program.
• This enterprise initiative required testing efforts from both onshore and offshore resources with very aggressive timelines all under required HIPAA guidelines.
• Providing the oversight and test management of this initiative consisting of both SIT and UAT testing with a staff of over 120 and providing most SIT testing occurring offshore.
• Provided Test Strategies, reviewed test plans and scripts, dashboard and detail management reporting.
• Accountable for insuring all project test resources adhere to the SDLC, this includes the LAMM level for the project, the Rational Tools, and the ITCC policy in this payer/provider environment. EDI 820 (Payment Order/Remittance), 834 (Benefit Enrollment), and 837 (Health Care Claims).
• Confidential involved workstreams included Facets, ISG, WGS, WMDS, NASCO, MMIS, EMR, EDWard, IVR, and ITS among others. Hardware platforms include Mainframe, Unix, client-server, HPUX with Oracle 10G/11.

Environment: MS Project, MS Word, MS Excel, MS PowerPoint, MS Outlook, SharePoint, combination of AT&T and Cisco VPN's, IBM Rational Test Suite, Changeman, Confidential Lean SDLC methodology, and Lotus Notes.

Confidential, Washington, DC

Project/Scrum Manager

Responsibilities:

• Confidential was contracted by Nissan North America to provide Telematics (MDM) services to certain covered vehicles which are equipped with devices capable of receiving and transmitting data for the Telematics services. Along with other vendors, including IBM, Confidential will have the ability to provide communication to and from vehicles through mobile handheld devices such as an iphone or android smartphone and a web portal website to manage activities for an automobile.
• In this client facing engagement, I selected, provided on boarding guidance to 5 quality assurance analysts from Michigan Delivery Center plus 6 test resources from off-shore India, and provided guidance on all testing activity.
• Uploaded over 1,700 test cases to Quality Center v11.0 Test Plan and linked tests to requirements. Created Test Plan and Test Lab structures and provided training to the test team for moving tests from test plan to test lab. Under my direction, system testing consists of application functional testing across 23 operating system/browser combinations for web portal and 18 combinations of mobile operating systems/browsers.
• Coordinated with enterprise test management, program manager, and provided weekly status against project plans.
• Provided User Interface support, mobile device management (MDM), and testing
• Served as initial escalation point for all test level risks/issues including defect management.

Environment: MS Project, MS Word, MS Excel, MS PowerPoint, combination of AT&T and Cisco VPN's, Kony, Perfecto, J2EE, Hewlett Packard Application Lifecycle Management (ALM) v11.0, MS Project Server, Agile/SCRUM SDLC methodology, and Lotus Notes.

Confidential, Naples, FL

Quality Assurance Test Manager

Responsibilities:

• Provided an analysis of the testing effort to support the implementation and testing of ICD-10 transition.
• Developed the current test strategy and at a high level, the plans to create test plans with defect management, test scenarios, and test cases to test the remediation of ICD-9 to ICD-10 conversion.
• Identified at a high level the test data requirements, the pain points of obsolete testing activity, and the test team structure with a staffing model.

Confidential, Columbus, OH

Quality Assurance Test Manager

Responsibilities:

• Confidential is a distributor of Natural Gas and NiFit was a financial initiative to combine multiple companies acquired over the years by Confidential into one using PeopleSoft v9.1 accounting system.
• With a small contingency of onshore and off-shore quality assurance resources, managed the testing effort of one major legacy .net application, GasSource including user interface and two mainframe applications; Labor Distribution and Employee Accounting System Interface.
• For this client facing engagement, I personally developed business requirement from detail design documents, wrote and executed test scripts, provided weekly progress dashboards, reported against defects, gained system knowledge from Subject Matter Experts (SME’s), and provided knowledge transfer to QA staff members.

Environment: ISPF, TSO, File-Aid, IDCAMS, CICS, Visio, VPN, PeopleSoft v9.1, .Net with an Oracle backend, MS Project, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project Server, Easytrieve, Hewlett Packard Application Lifecycle Management (Quality Center) v11.0, CMMi SDLC methodology, and Lotus Notes.

Confidential, Jacksonville, FL

Infrastructure Release Project Manager

Responsibilities:

• Directed with hands-on involvement the provisioning of all Confidential applications moving from WebSphere v6 to WebSphere v7 in a Linux WAS6 to AIX WAS7 environment over 3 unit, 3 test, 1 performance, 1 training, 1 stage, and 1 production environment.
• This also included application upgrades, ICD-9 to ICD-10, and Availity interface with a new release every 28 days.

Environment: Build and Release Tool (BART), Service Request Tool (SRT), Hitachi ID Management Suite v7.1, HP Service Manager, HP Application Lifecycle Management v11.0 (Quality Center), VM Ware, MS Word, MS Excel, MS Project Server, MS PowerPoint, SharePoint, Visio, and MS Outlook. WebSphere, PeopleSoft, Siebel, DataMart, Java Rating Engine (JRE), Document Creation Engine (DCE), Small Group Proposal Tool (SGPT), Small Group Renewal Tool (SGRT), Rating Proposal Tool (eRate), Product Management Tool (PMT), McKesson Claims XTen - CQT/CareCalc, Diamond, Case Management Society of America (CMSA), Med Clearance, Flexible Spending Arrangements (FSA), Quest, Sapphire, Information Management System (IMS), JIRA, Regular Business Member System (RBMS), Legacy, Gateways, Diamond Maintenance Tool (DMT), Corporate Medical Specialist Application (CMSA) and Corporate Medical Clearance Application (CMCA), FTP/NDM, among others.

Confidential, Tampa, FL

Project Manager/Sr. Business Systems Analyst

Responsibilities:

• Confidential is the leading provider of home health benefits management services to the health care industry.
• Interacted with senior management to document requirements and provided development and testing oversight for an updated iSeries (AS/400) application for patient uncollected invoices in healthcare claims including user interface, always complying with HIPAA requirements.
• Invoices with open balances were transferred under precise and well defined rules to Apollo Home Street for soft collections.
• Reported planned progress against actual progress in PowerPoint presentation dashboard.
• Assisted in the development and management of release plans with rollout and back-out procedures.
• Chaired discussions with senior management on the implementation of NDC codes, units of measure and quantity into the claims EDI 837 transactions to various payers.
• Software tools: iSeries (AS/400) utilities, RPGLE, Control Language, MS Word, MS Excel, MS Project, MS PowerPoint, SharePoint, Visio, At Task, and MS Outlook.