PROFESSIONAL SUMMARY:

• Computer Science graduate has 18 years of hands - on certified Quality Assurance (QA) professional with strengths in strategic planning, onsite/offshore team building, management and effective resource allocation, delivering quality product releases in alignment with company roadmap, proficient in QA budgeting and SLA management, hands on experience of QA tools, infrastructure and automation framework; expertise in key
• QA methodologies including creation of test plans, test cases, reports and defect management; delivered QA releases in both enterprise and SaaS applications; vendor management, software engineering process; cross functional business management and alignment for testing deliverables; effective QA project management. Experience working with large Billing, Social networking, Logistics, Cloud, Mortgage, CRM, Telecommunications, Mobile (iOS/Android)
• QA Manager (HandsOn): 7+ years of experience in building and managing multiple QA teams both onsite/offshore and globally distributed teams (25+ QA engineers), planning, scheduling, lead/manage QA analysts and automation/performance engineers, strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner, Team-wide application of effective testing and test strategies/matrix, methodologies and philosophies, such as RBT, exploratory testing, risk-based test planning, and test-driven development.
• Acquisition and transition management (adapting to new processes, technologies, vocabulary, and culture), create test strategy, author test plans, recruit and manage team members, design/implement Automation Framework (Selenium/Appium/QTP), automation/ performance scripting, work with the product management and engineering teams on release planning and ongoing management reporting, reviews high-level and detailed requirements specifications to provide feedback based on usability, feasibility, and complexity, performance appraisals, collect
• Analyze, track and report metrics as per the measurement plan throughout the life cycle of the project; Increased business growth due to better quality software products, reduced defect escapes, increased feature delivery due to continues integration, virtualization, and higher regression test coverage; web services (SOAP/REST) testing, Accessibility/Section-508, well versed with 2 week sprints, user stories/sprint backlogs/agile release planning. Has strong knowledge in all phases of software development lifecycle methodologies (SDLC/STLC).
• Proven experience in establishing team building, work experience with startups, small/large scale companies including establishing/building QA team, gap analysis documentation, troubleshoot and analyze issues to find root cause at code-level, QA metrics implementation, QA process improvement, release management, and defect tracking processes.

TECHNICAL SKILLS:

Automation Tools: Selenium 2.0 RC/WebDriver/Grid/Junit/TestNG/nUnit, OpenSTA, JMeter, JAWS16.0, UFT12.0/QuickTestPro(QTP)10/9.2/8.2, XENU, LoadRunner12/11/10, Fiddler, FireBug, Appium1.3.7, xCode4.3.2, Eclipse, SourceTree

T est Mgmt/ Bug Tracking Tools: Rational ClearDDTS, TestTrack, TrackGear, StarTeam, ALM12.0/Quality Center10/9.0, JIRA, Rational Clear Quest/Case, BugZilla, Remedy, TestLink

Build/Release Tools: GITHub, SVN, Mercurial, Maven, TeamCity, Hudson, Jenkins

Internet Tools: VisualInterdev6.0,FrontPage98,VPN,IIS7.0,DHTML, HTML5, PHP, XML, Cygwin, Continuus, Tomcat, Apache, Weblogic, Webspear, Eclipse, AJAX, JMX

Technologies: ASP.NET MVC, JQuery, Knockout.js, Bootstrap, XML, PHP, J2EE, PERL, .Net, Active - X, COM/DCOM, JRun3.0/2.5, JBuilder, C#, ReSharper7.1.2

Databases: SQL Server 2008, Oracle 11i/10g, Sybase,DB2, Teradata6.2.0, Toad 10/9.7/8.6.1

Operating Systems: Win10/8/7, Mac10,Unix,Solaris8, Linux 2.4,IBM-Main Frames, AIX, MVS, VMware

ERP/CRM: SAP FI/CO, SAP BW, ABAP, Salesforce, Mainframes CICS/JCL

Repositories: Domino, Domino.Doc, Documentum, DocuShare, SharePoint, Netware

Scripting / Languages / Reporting: Actuate Reports, CrystalReports7.0, Data Reports, ETL/ Appworx, C++, VC++, JAVA, JSP, VBScript, JavaScript, PERL, JScript, TSL, Shell Scripts, PL/SQL

Utility/Networking: MS- Office2012, SiteScape, MS Project, FTP, TELNET, DNS, DHCP, TCP/IP, LDAP, SSL, LAN, WAN, Active Directory, SSH

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Senior Software QA Manager

Responsibilities:

• Introduce, develop, maintain, and periodically update the QA procedures and objectives and philosophies that govern the day - to-day tasks of the QA function.
• Interact & manage 15+ QA (onsite/offshore), 40+ developers, 4 Projects, 4 Scrum teams, 6 PM's, 6 TechLeads, Monthly Release Cadence, Weekly Patch, Hotfix, VPC, and SSLDC.
• Shoulder the responsibility for the quality of all jiff products. This includes UI, API, Mobile, and our massive backend/platform infrastructure.
• Focuses on mechanics of the QA process and driving quality across the entire product delivery process.
• Coordinate with product management on roadmaps, automation, and operational improvement activities across the environment with accountability for continuously raising the bar on product quality.
• Participate in design and requirement review meetings with product / development teams and work closely with IT and the Solutions team to enhance deployment process.
• Provide leadership and on QA methodologies to both QA (manual, automation, performance) and Development teams. Acted as a JIRA admin.
• Prepare budgetary requests for new head count, tools and equipment needed for the team.
• Take ownership of and effectively resolve any critical or escalated issues that pertain to QA processes, production or the team.
• Motivates, builds and leads the QA team. Recruits, and retains team members. Provides mentoring and career development and succession planning. Automation Manger
• Provide leadership with design, development, implementation, code reviews and maintenance of automated infrastructure (framework, scripts/programs (UI/Data Analytics), functions, and processes) in CI platform to increase the efficiency of testing processes, reduce the regression testing time, and reduce QA resources and budget.
• Performance/Load Test Manager
• Lead the efforts of performance diagnostic, capacity planning, performance architecture design, performance tuning, performance monitoring for jiff products to meet the base line and bench mark.
• Globalization/ Accessibility(Section-508)/ Release Manager
• Managing and Hands-on testing of Globalization / Accessibility(Section-508) activities & VPAT compliance.
• Establishes and facilitates release team meetings, coordinates issues and facilitates solutions pertaining to the release process, and maintains release documentation.
• Ability to be flexible and use subject matter experts, circumstantial evidence and sound judgment to mitigate risks by adjusting releases and/or release management process requirements.
• Uses post release reviews to improve and adjust documentation on the release process, roles and responsibilities, policies and procedures.

Environment: Ruby, Cucurmber, Java/J2EE, TestNG, Selenium2.0/WebDriver, Appium, xCode, ETL, MongoDB, Hadoop, BigData,NoSQL,Spark,AWS,Jenkins/CI,JMeter, REST Web Services, Tomcat, Jaws16.0 GitHub, Linux/Shell.

Confidential, Mountain View, CA

Senior Software QA Manager

Responsibilities:

• Reporting to Sr. VP, work closely with product management, development, BA teams to understand the technology to be implemented, and standards/methodology, reviewing user stories, designing, developing and executing test cases to ensure a quality delivered product on-time in agile environment.
• Manage/guide both onsite and offshore (Belarus/Russia) QA teams and ensure deadlines, milestones are achieved. Lead weekly field issues / bug triage meetings and conduct retrospective meetings.
• Drive the entry and exit criteria for testing phases, including integration, system, regression, e2e payment processing, error/exceptional handling, webservices, games/music/trivia testing on tablets.
• Provide daily/weekly QA status reports including deliverable, dependencies, risks and issues, communicating across leadership. Hands-on testing of various business intelligence/analytics reports.
• Assist in estimating testing efforts, planning implementations, and rolling out system changes to prod env
• Hands-on flash firmware Android OS, OTA update on the devices, ADB, and Logcat
• Act as first point of escalation for production issues and collaborate with the Operations/Helpdesk to provide timely resolutions for issues affecting existing production systems in order to maintain SLA, and provide direction and support to UAT groups.
• Work with HR to provide new hire orientation, including on-boarding,, and assigning a mentor.
• Conduct interviews, make hiring decisions, provide salary recommendations, monitor and assign work, coach, mentor, develop/motivate employees and provide goals of employee performance to Sr. VP.
• Identify automation requirements & design automation framework, scripts in Selenium 2.0 WebDriver (for Web) / Appium1.3.7 (for native-app's), integration with Jenkins, code reviews, and scripts execution thru Grid (hub/nodes) on remote clients.
• Evaluate and help continuously improve the automated testing frameworks and expand the use of automation frameworks to drive efficiency and better results in Continue Integration (CI) env.
• Activate participation in automation design, code reviews and solutions development.
• Delivered ~3000 test cases over the period of 2 years and automated 40% of test cases to reduce regression testing time.
• Prepare ROI calculations for management to decide on new tools to increase QA efficiency, QA metrics collection. Administrator for test management/ bug tracking tool JIRA/Wiki.
• Working with client teams independently to identify & finalize performance/stress/longevity requirements.
• Involved in performance test strategy, performance scripting, test execution/monitoring, performance test analysis/ recommendation, capacity planning, provide root cause analysis.
• Working with application/operations team for debugging/analyzing performance/longevity problems, walkthrough of the performance results/problems to the client.

Environment: POS, Digital Dining, Macros 3700/5.1, Focus, Jason, Bootstrap, Venue PC, Java, SDK, ADB, HTML, CSS, JavaScript, Cassandra, GIT, Maven, SourceTree, IntelliJ IDEA 13 CE, Selenium2.0/WebDriver, Grid, TestNG, Appium1.3.7, Jenkins, MongoDB, AWS, JIRA/Zephyr/GreenHopper, JQuery, Tomcat, JMeter2.13, Mobile(Android4.4.2, iOS8), Aloha, 2nd Screen, Tablet, HandHeld.

Confidential, San Mateo, CA

Software QA Manager

Responsibilities:

• Define vision, goals, test strategy and execution of functional and test automation process until it is released to production environment.
• Provided technical leadership and ensure that sound design and implementation approaches are followed; setup internal agile test development process and introduce QA intern program.
• Deliver leadership in the form of test plan development, process engineering, risk analysis, automation strategy and report significant and/or serious quality deficiencies to stakeholders.
• Work closely with customer escalations, Dev and QA teams on problem isolation and resolution
• Work with AtHoc professional services to support new and existing customer implementations.
• Complete hands-on responsibility for end-to-end testing of multiple weekly/bi-weekly software releases in an Agile/scrum fast-paced SaaS development environment.
• Participated in all aspects of QA product lifecycle: scoping, planning and testplan/ testcase creation E2E, Mobile, web-API, integration, server side/backend, log analysis, and database testing with MySQL/Oracle including writing SQL & PL/SQL.
• Hired 6 top talented QA Engg’s, Manages local QA team, as well as an offshore team of 5-8 QA Engg’s, mentoring team members in order to improve skills and promote professional growth.
• Clearly communicate with QA team members on day-to-day basis in order to get the work done.
• Writing performance reviews, conducting QA team meetings and, 1-1 with QA lead/engineers.
• Work with other project teams to identify dependencies, discuss testing needs, & ensure testing is done.

Environment: Java, J2EE, C#, ASP.net MVC4, JavaScript, JQuery, KnockoutJS, SVN, Selenium 2.0 WebDriver/Java/C#/nUnit/Junit/TestNG/Grid, ReSharper 7.1.2, Xcode4.3.2.

Confidential, Sunnyvale, CA

Senior QA Engineer/ Lead

Responsibilities:

• Did Installation, Configuration and Large database Upgrade tests against Windows/Unix/Linux.
• Developed Automation TestHarness/ FrameWork/ Scripts with WinRunner, Selenium, QuickTestPro (QTP), C#, SilkTest and Ruby Watir and developed startup scripts in Java/Perl.
• Managed and tested L10N, I18N, Section-508 (Govt. Disability) for ITSM app’s to make sure Incident, Problem, Change and Asset Management applications are section 508 compliance
• Worked with 3rd party team (SSB, SFO) for VPAT against ITSM 7.0 platform/applications

Environment: VBScript, IIS6.0, WebSphere, Java, JSP, JavaScript, J2EE, SDK1.6, JAWS5.0, Unix

Confidential, Palo Alto, CA

Sr QA Analyst / Test Lead

Responsibilities:

• Responsible for handling a team of 6 engineers and ensuring quality releases of Xerox products.
• Responsible for Performance, Stress and Scalability tests to verify the capacity of the FreeFlow server and performance of the server under specific loads such as web server response time and database query response times using PERL, LoadRunner and SilkPerformer.

Environment: WinRunner7.5(WebAdd-In), TestDirector7.5, LoadRunner8.0/7.5, OpenSTA, Java,J2EE, C++ eGain Communications Corp, Sunnyvale, CA