OBJECTIVE

• To seek the challenging position in Software industry that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities.

SUMMARY

• 9 plus years of experience in IT in Insurance and Telecom domain.
• Possess working knowledge inSDLC, STLC lifecycle and various aspects of Software Quality Assurance, requirement understanding, Estimation, Application design, Development, Testing, Maintenance, Enhancement and Production support including any reviews, audits, etc.
• Possess strong understanding of QA methodologies, testing skills and working in testing environment. Good knowledge with any defect management tool like HP QC/ALM and TFS.
• Experience working in various models like Waterfall and knowledge of Agile.
• As a QA/Test Lead involved in providing estimates, Scope identification, building Test Strategy, test cases, executing Functional/Regression suite, risk/defect management, tracking issues, third party support and sharing Test Summary along with suggesting innovative approaches with areas of improvement. Providing assistance and support during UAT testing.
• Well experienced in diff arenas of Manual Testing like Unit, Integration, System, Compatibility Testing, User Interface, Acceptance Testing, Black Box and Regression Testing.
• Knowledge of Test Automation tools like UFT along with knowledge on scripting and programming knowledge.
• Knowledge and experience related to Telecom and Insurance industry.
• Experience on z/OS & IBM Mainframe technologies, Utilities, release management tools; Microsoft access and Excel features and Powerpoint for reporting purpose.
• Involved in Quality Audits, preparation of monthly Dashboards, presentations/decks, publish Metrics and Report Status to all stakeholders on regular basis.
• Completed Insurance (LOMA 280 and 290) and Testing (ISTQB Fundamentals) certification.
• Ability to handle multiple tasks and work under strict timelines; dedicated and a good team player.
• Underwent successful ITP (Initial Training Programme) of Tech Mahindra Ltd of over 3 Months.

TECHNICAL SKILLS

Software Products: Mainframe, COBOL, JCL, Easytrieve, IBM Utilities, REXX, CA - 7, TSO/ISPF, SQL

Tools/Technologies: VSAM, ISPF, IDCAMS, SPUFI, Fileaid, Xpediter, Panvalet, Endevor,HP QC, MS Office, Agile, SharePoint, HP ALM, TFS and MTM.

Databases: BDAM, IMS, DB2, ADABAS, Microsoft SQL Server 2008 R2

Domain: Telecom and Insurance: LOMA-280, 290 certified. Foundation Level - ISTQB

Operating Systems: zOS/390(Mainframe), Windows 2000/98/XP/2008

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Performing the role of onshore QA Team Lead. (Onshore Team size: 2, Offshore team size: 15)
• QA Lead activity included understanding business requirements, identifying requirement gaps, preparation/review of test planning, test strategy, test scenarios, cycle run planning, test region set ups, execution of test cases, defect reporting, defect management, handle triage meetings, regular follow ups, highlighting risks, and provide resolutions. Understanding the functional and non-functional requirements from business. Involved in meetings with the business or development team to identify the scope.
• Additionally, mentor offshore team members in developing test conditions for business scenarios, preparation and update of requirement Traceability Matrix. Prepare weekly status report and test summary report.
• Experience in wmA Whole Life transactions.
• Contributing ideas to improve our QA processes and best practices/value adds based on experience.
• Worked in TFS and MTM - Defect Management tool. Working with key stakeholders and developers to review test results for root cause analysis and next steps and re-test all fixes.
• Involved in Resource management, preparing Estimations, prioritizing and planning / coordinating testing activities, review test cases, creating and reviewing Test Strategy, identifying risks and performing Test Execution, cost tracking. Doing Test Strategy walkthrough with the Project team.
• Preparing test and Summary Reports and presenting the report to the development/business teams.
• Leading and coordinating across multiple applications and vendors.
• Liaising with Delivery, Project Management, and Customer Support teams.
• Making recommendations to continually improve the Software delivery life cycle (SDLC).
• Ensuring successful implementation with minimum or zero defect leakage following business processes and standards.
• Involved in Knowledge management, utilization, Invoicing and other regular management activities.

Confidential

QA Lead

Responsibilities:

• Performing the role of onshore QA Team Lead. (Onshore Team size: 2, Offshore team size: 12)
• Understand the business requirements and the Release Traceability Matrix. Understanding the functional and non-functional requirements from business. Involved in meetings with the business or development team to identify the scope.
• Creating test cases and the related test data basing on the test script specifications.
• Good experience in manual testing in Web Applications, Web Services, Mainframe testing and client server applications. Experience in Manual Testing - Integration testing, System testing, Data Testing, Functional, Regression testing, Software Upgrade, Database testing and UAT/Business Acceptance testing.
• Experience in SQL languages like MS SQL Server.
• Involved in Functional and Regression testing of Annuity related Projects and enhancements.
• Contributing ideas to improve our QA processes and best practices/value adds based on experience.
• Worked in HP ALM Defect Management Tool. Working with key stakeholders and developers to review test results for root cause analysis and next steps and re-test all fixes.
• Ensuring that all QA and Test activity is appropriately governed and reported, and continually assessed to identify potential improvements.
• Involved in Resource management, preparing Estimations, prioritizing and planning / coordinating testing activities, review test cases, creating and reviewing Test Strategy, identifying risks and performing Test Execution, cost tracking. Doing Test Strategy walkthrough with the Project team.
• Preparing test and Summary Reports and presenting the report to the development/business teams.
• Leading and coordinating across multiple applications and vendors.
• Liaising with Delivery, Project Management, and Customer Support teams.
• Making recommendations to continually improve the Software delivery life cycle (SDLC).
• Ensuring successful implementation with minimum or zero defect leakage following business processes and standards.
• Worked in Waterfall Model with various vendors.
• Involved in Project Initiation, Defect triage, implementation support, Production validation till closure activities.
• Involved in Knowledge management, utilization, Invoicing and other regular management activities.

Confidential

Senior System Programmer Analyst

Responsibilities:

• Analyzing the requirements, query clarification, estimation, designing and coding. Resolving Production Abends and issues.
• Worked on supporting Admin batch cycle. Handling bank feeds and delay issues. On Call Production Support and problem resolution. Interaction with client for issues and queries in the project.
• Support daytime platform availability. This includes questions, online abends, CICS or server issues.
• Perform adhoc types of efforts. This would include prod policy data, running spufis and answering random questions for business people.
• Perform Endevor tasks to migrate elements to production.
• Creates application solutions that enhance productivity and effectiveness of systems. Test plan preparation, testing validation, program debugging, implementation, and coordination of program releases. Meets applicable project milestones and deliverables.
• Perform impact analysis and provide solutions to user’s change requests.
• Work closely with business partners to ensure a strong working relationship, resulting from strategic and tactical work alignment with business objectives, and strong cross-team communication.
• Facilitate programs, meetings, and small group discussions revolving around technical and process issues. Reviewing components that are to be delivered to the client.
• Reviewed the Business/ Functional/ System Requirement Specs, prepare Detailed Design Documents and Requirement Matrix.
• Developed Test Plan, create test data and detailed Test Cases to perform Functionality of application in Quality Center after analyzing the Specifications Design Document.
• Organizing Defect Prevention Meetings on defects and Knowledge Sharing Sessions. Involved in quality process
• Coordinating user acceptance testing (UAT) with business users and Status Reporting.
• Delivered substantial projects like Dividend Schedule that involved batch and online changes for different life products to calculate total dividends and apply those dividends based on the policyholder’s selected dividend option.

Confidential

Software Developer/Technical Associate

Responsibilities:

• Understanding various project applications and work requests technically and functionally.
• Preparation of TS (Technical Specifications) based on the existing functionality and requirements.
• Involved in preparing test cases, plans for Independent Unit testing and System testing. Coding, testing and debugging.
• Impact analysis for requirement changes, finding affected list of programs and homogeneous implementation.
• Analyzing production defects/abends.
• Interaction with client during requirement phase.
• Preparing unit test plans and testing for the fixes done.
• Maintaining tracking sheets and flow of other applications in Visio Studio, linked to mainframe like ACATS, MABS, etc from time to time when required.
• Test Case Execution and QC Updation.
• Report Generation and defect triaging and defect management was key responsibility
• Test co-ordination with upstream and down stream.
• Attending meetings with client/onsite team members on work requests and issues.
• Status Reporting and Responsible for the final delivery.