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Lead Application Support / Qa Engineer Resume

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Slo, CA

SUMMARY

  • Overall Thirteen years of IT industry experience with 11+ years in Quality Assuranceand 2 years of development experience. As a QA Manual / Automated testing with expertise in requirements gathering, analysis, design, application support testing & Quality Assurance of Web based applications, Client Server applications.
  • Extensive experience and knowledge in Manual functional testing and Automation concept/frameworks and Well versed with all the SDLC, STLC, Software Testing concepts and Methodologies.
  • Expertise in QA test planning, project planning, technical report, audit reports and other project artifacts of test execution activities.
  • Expert in Verifying resolved Change Requests and maintains it’s accurate entered in each project.
  • Skilled in writing detailed test cases, performs complex manual function, integration, and regression tests.
  • Experience in QA Verification and QA Validations to ensure the Quality Assurance control.
  • Learned to index and search/query large number of documents (~4 million) inside Elasticsearch using AWS.
  • Exposure of Automated Build Tools, Cloud Technologies, CI/CD Tools, Configuration Management, Middle File System and Version Control Systems.
  • Performed testing electronic systems which is specially designed for buying and selling products in ecommerce.
  • Comprehensive knowledge of performing end to end testing of ecommerce software, UI, and software testing.
  • Experienced in Software Development Methodology such as Water fall, Agile Scrum process.
  • Experienced in Mobile App Testerin testing Web applications, Web Accessibility and Mobile applications on IOS and Android platforms with test automation for mobile apps using tools such as Appium, Device Anywhere.
  • Contributes towards QA estimation and scheduling process, monitoring QA lab progress against schedule and good in knowledge on continuous integration/deployment tools.
  • Utilized industry standard tools for automation framework - Selenium, Cucumber, HP-QTP/UFT/QC and JMeter.
  • Developed and maintained automated regression test case in Selenium WebDriver, Cucumber using Java.
  • Performed Web API testing (REST /JSON), API mocking(SoapUI), SoapUI assertions, JSON parsing in SoapUI.
  • Having Technical Skills in ORACLE / UNIX / PL-SQL to ensure the population of test data into databases & running UNIX drivers and Shell Scripts.
  • Hands-on JIRA, ServiceNow, TFS, QC ALM, Confluence, SharePoint, SVN, Source Tree, Puppet, GitHub, Jenkins and Bamboo, ANT tools and build deployments on test servers and to move towards CI/CD.
  • Expert level experience with Functional, Performance, Database, System Integration, Mainframe, Security, Smoke, and UAT for Pilot, Hotfix and Patch release, MD and PD drop to production, Sprint Demo, QA, Go Live Env Testing on Scrum stand-ups meeting.
  • Mentored other QA team members on automation. Work with development and QA to improve efficiency and effectiveness of automation.
  • Experienced with GAP Analysis, Risk Analysis enterprise data, risk assessment methodology and problem resolution and Root Cause Analysis & techniques.
  • Good experience on cross browser automation, cross-functional process and executing scripts on IE, Fire fox and Chrome (limited) supported applications in QA lab environment.
  • Work Experience in Reviewing, Monitoring, Mentoring the technical work. Good at Project management & People management skills.
  • An excellent team player with good communication skills and leadership qualities, Ambitious, Multi-tasking and result and goal oriented with clear and concise vision of future objectives.
  • Ability to learn and adapt new Technologies in short time.

TECHNICAL SKILLS

Languages/Scripting: JavaScript, Python, C#, .Net, Ruby, UNIX, VBScript, Shell Scripting

Automation Tools: Selenium, Cucumber, QTP, Protector, SOAP UI, PostMan, REST APIs, Jasmin, JMeter, SOA.

Bug Tracking Tools: JIRA, ServiceNow, Rally, QC, TFS, Bugzilla and QMetry

Operating Systems: Windows, Linux, Unix, Mac

Databases: Oracle, MS Access, MS SQL Server, ETL, MySql, DB2

CI &Tools: Bamboo, Mavan, Bamboo, ANT, Jenkins, SVN, FTP

Web Technologies: HTML, DOM, CSS, XML

Domain: BFSI (Retail & Investment), Automotive, Health Insurance (Claims/Billing), Ecommerce and Credit Report

PROFESSIONAL EXPERIENCE

Confidential, SLO, CA

Lead Application Support / QA Engineer

Responsibilities:

  • Involved in all the stages of project development: Analysis, Design, Development, Code Review, Maintenance and production activities.
  • Actively participate in scrum process like standup, sprint grooming, planning, demo and retrospective meetings.
  • Monitoring, escalating, documenting and resolving production related issues and creating Incident ticket and recording the issue with logs in ServiceNow.
  • Develop QA and automation test code in C# programming language.
  • Performing Cross-platform, Functional, Regression testing, UI testing for mobile app using Appium test automation framework.
  • Installed published applications from Appstore on tablets and mobile devices.
  • Performed functional, integration, system, regression and database testing of the application.
  • Work with CI tools such as Jenkins to move to CICD process.
  • Troubleshooted production issues, support code installs during deployment.
  • Actively participate in scrum meetings, standup calls, Sprint demo and retrospective meetings;
  • Participated in requirements review and design review meetings.
  • Involve with diagnostics tools used for enterprise monitoring to identify root cause like AppDynamics and Splunk.
  • Involved performance testing and performance monitoring, tuning using JMeter tool.
  • Strong understanding of website functionality and web accessibility requirements using UFT
  • Automation of domain creation using WLST, ANT, and Domain Templates. Monitoring, escalating, documenting and resolving production issues and creating Incident ticket and recording the issue with logs in ServiceNow.
  • Develop build and deployment script using Ant and Maven as build tools in Jenkins to move from one environment to other environments and created new jobs and branching through Jenkins worked on distributed test automation execution on different environment as part of Continue Integration Process using Selenium Grid.

Environment: JSON, C#, Selenium-WD, Protector (Jasmin-AngularJS) TestNG, Maven, Jenkins, SharePoint, AppDynamics, Splunk, ServiceNow.

Confidential, VA

Lead QA with Triage Application Support

Responsibilities:

  • Work experience as a member of AWS build team.
  • Setup and managed EBS Volumes and EIP to EC2 Instances.
  • Develop test automation that exercises software functionality at the services layer as well as across broader end-to-end scenarios that involve multiple GUIs.
  • Involved Functional testing and defect validation of web service and UI applications
  • Automation testing tools like SoapUI, Parasoft SOA Test, Selenium and JMeter.
  • Experience in analyzing, validating and triaging defects between various components like frontend, AWS Cloud foundry web service API calls and backend testing.
  • Involved in ETL process using informatica tool for data integration.
  • Proficiency in querying and reporting from Elastic search/Kibana/MySQL.
  • Proficiency in setting up and using open source reporting tools like JasperSoft and Splunk.
  • Involved test automation for mobile apps for billing Point of Sale using tools such as DeviceAnywhere.
  • Monitoring resources, such as Amazon DB Services, CPU Memory.
  • Monitor logs for better understanding the function of the system.

Environment: Cloud foundry, AWS, Kibana (Elastic Search), Ready API, TFS, JIRA, Rally, JasperSoft Server.

Confidential, Sacramento, CA

Lead QA Analyst

Responsibilities:

  • Design test plans, scenarios, scripts, or procedures.
  • Test system modification to prepare for implementation.
  • Develop testing programs (Selenium) that address areas such as database (MySql) impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Attending the daily status meetings and arrange conference calls to make sure the issues were discussed
  • Create or maintain database (Oracle) of known test defects.
  • Involved in Performance testing using JMeter for load and volume test.
  • Wrote Python scripts and used the Jenkins continuous integration server to perform server-side tests.
  • Participate in product design reviews to provide input on functional requirements, product design, schedules.
  • Review software documentation on ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • Work with the QA manager/business stakeholders to schedule and prioritize tasks to promote efficient use of time. Monitors progress against schedule.

Environment: . Net Platform, C#, Functional & API Testing, Backend & Security Testing, TFS, JIRA, QMetry.

Confidential, San Ramon, CA

SQA Engineer

Responsibilities:

  • Responsible for all test deliverables and a QA owner of the Product.
  • Agile scrum/standups for QA Team (Standups, demos, User story Back lock grooming and Retrospectives)
  • Develop Test Plan, Test Strategy and provide estimation timelines.
  • Co-ordination/ Communicating with Product team and development team for all Technical/ Project related issues.
  • Create JBehave framework and find out the automation scenarios.
  • Developed Automation Test cases with BDD (Behaviour Driven Development).
  • Writing JBehave scenarios and stories per product specifications using Cucumber.
  • Developed continuous integration (CI) test case scripts using BDD.
  • Implementation JBehave scenarios for multibrowser Web tests.
  • Defect tracking and analysis and conduct defect triage meeting with developers
  • Involved API testing using angular JS with RESTful service (Json and Groovy)
  • Used Selenium IDE for Open source web testing.
  • Involved performance (JMeter) and endurance testing.
  • Ensuring the continue integration running in build server with Jenkins.
  • Analyzed the end-to-end functionality by testing the application manually.

Environment: Functional & Automation Testing using Selenium, Cucumber, JavaScript, JIRA

Confidential

Test Lead

Responsibilities:

  • Created test plans for automation to be reviewed by other departments from inception of product and Maintaining throughout the development life cycle into future releases.
  • Developed automation testing model on existing test cases for simultaneous projects.
  • Involved in testing Java API using Web services and XML with tool called SOAP UI.
  • Writing the re-usable actions for team and project level execution.
  • Performed Design, involved in code reviews and wrote unit tests inPython.
  • Developed automation testing model on existing test cases for simultaneous projects using HP-UFT.
  • Identify the Scenarios\test cases to be automated using HP-UFT.
  • Created test strategy, test plans and test scripts for the performance and non-functional testing.
  • Executed automated UFT scripts and reproduced failures manually.
  • Review of the automated UFT test scripts designed by the Team members
  • For every release provide QA sign-off after the full testing.

Environment: .Net, REST APIs Testing, SharePoint, HP-UFT/HP-ALM, TFS, Quality Center 9.2

Confidential

Senior QA

Responsibilities:

  • Functional and Regression testing of scripts for all CBS.
  • Prepare schedule for the Functional Validation activity
  • Involved in testing REST APIs using Web services and XML with tool called SOAP UI.
  • Involved in preparing Test Scenarios, Test Cases for functional testing
  • Involved in developing a Restful API'S service usingPythonFlask framework.
  • Involved in Functional Testing and performance endurance testing.
  • Performed Compatibility test to validate application in different browsers.
  • Preparation of Business Scenarios with test flows for Flexcube interface modules.
  • Arranged Conference Calls to make sure the issues were discussed on time.

Environment: Java, Python, HTML, HP-UFT/ALM, Flexcube, Quality Center 9.2

Confidential

Senior Consultant

Responsibilities:

  • Manage testing scope and schedule and review and consolidate the test plan
  • Communicate test plan to the project team
  • Coordinate testing meetings (i.e., daily standup, establishment of priorities)
  • System Incident Reporting Management using Cognos and extracting data from Omniture.
  • Programmed automation for scripts QIP 9.2.
  • Experience using QTP and Puppet configuration management systems.
  • Ensure end to end testing is completed in Integration Testing before UAT starts
  • Status reporting on progress of test during SIT & UAT.
  • Ensure Business Sign-off on test prior to any application releases code into production.
  • Giving Knowledge Transfer to Offshore Team members about complex business scenarios.

Environment: Web Services testing using SOAP UI, Nagios, Spotfire, Omniture, HP-QTP 9.2, Bugzilla, QC 9.2

Confidential

Senior Consultant

Responsibilities:

  • Prepared test data, test scenarios Black Box testing
  • Involve integration testing check all the modules are interrelated.
  • Develop automation script using of QTP (Step Generator, Synchronization, Data table, Actions, Recovery Scenarios and Methods etc)
  • Status reporting, Regression testing, Action Tracking, Bug Tracking.
  • Created scenario based tests inQTP for Test-Lab Module of QualityCenter.
  • Involved in ETL process using informatica tool for data integration.
  • Done payment processing using First data service provider.
  • Reviewing test data, test scripts and other testing artifacts.
  • Did Root cause analysis (RCA) for the reported bugs
  • Done ecommerce commercial fund transaction through this site using payment gatway.
  • Involved in Point of Sale (POS) credit card testing.
  • Involved in Performance testing using Load Runner.

Environment: Web Application Testing, ETL Process, and Test automation using QTP 9.2, Quality Center 9.2

Confidential

Senior QA

Responsibilities:

  • Prepared test data and played defect champion role.
  • Involved in designing of the Business requirement document.
  • Involved complete trading life cycle process for clearing and settlement cycle.
  • Created test cases and Automated them usingQTP.
  • Updated theScriptin QTP based on the application enhancement.
  • Performed Data conditioning using TSYS.
  • Database testing, and monitoring jobs/files/logs on UNIX
  • Used SQL scripts to manipulate and load data, Monitoring tasks and jobs in UNIX
  • Done the Point of Sale (POS) testing using debit/credit cards.
  • Prepared the test report for the UAT sign off

Environment: Cross Browser Testing, .Net, Tomcat, SharePoint, HP-QTP 9.2, Quality Center 9.2.

Confidential, NYC, NY

QA Analyst (UAT Tester)

Responsibilities:

  • Visited USA for user Acceptance Testing and release on R72
  • Involved in UAT functional flow scenarios with test flows for Flexcube Fund transfer, and Deposits modules.
  • Involved mainframe testing for validating cards status on AS400.
  • Experienced in merchant service and credit card service like TSYS (Total System Service)
  • Involved in testing of Online account opening and fund management application
  • Involved functional and credit card testing in VisionPlus (CMS, TRAMS).
  • Regression testing of teller functionalities for every Monthly release
  • Prepared test plan test cases and traceability matrix
  • Reporting the testing status to the product manager

Environment: Web Browser Testing, Mainframe System, Flexcube, HP-QTP 9.2, Quality Center 9.2.

Confidential, NYC, NY

QA Analyst (UAT Tester)

Responsibilities:

  • Visited USA for user Acceptance Testing and release on R72
  • Involved in testing of financial system with fund management and accounting system of SB brokerage application.
  • Validate the cards activation through IBM mainframe environment and testing.
  • Regression testing of teller functionalities for every Monthly release
  • Prepared test plan, test cases and traceability matrix
  • Reporting the testing, checking trading and asset management status to the product manager

Environment: UAT Go Live, Web Browser Testing, Mainframe System, HP-QTP 9.2, Quality Center 9.2.

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