SUMMARY

• An experienced Quality Assurance Management Professional with outstanding 15+ years of managing projects and IT consulting, with diverse experience in different business applications. Highly knowledgeable in SDLC Processes, Team Management, Problem Mitigation and successful product delivery.

AREAS OF EXPERTISE

• Software Testing & Configuration
• Repeatable Process Creation
• SDLC Processes
• Defect Management
• Requirement Gathering & Analysis
• Report Generation
• Test Environment Setup
• Capability Maturity Model
• Team Management
• Root Cause Analysis
• Problem Mitigation & Resolution
• Agile & Waterfall Methodologies

TECHNICAL SKILLS

CRM & Reporting Tools: Siebel Sales, Siebel Service, Siebel Enterprise Integration Manager (EIM), Siebel Workflow Manager, and Business Object

Databases: Oracle 10g & 11g, DBA Administration, Informix, SQL Server 2005 & 2008, and Sybase

Software: System Center Configuration Manager (SCCM), Oracle Developer 2000, PL/SQL Developer, MS Office Suite, Documentum, CCC Harvest, XML SPY, Telnet, FTP, Exceed, RUMBA, SAS, Informatica and TOAD, Siebel Repository Management Tools, SpiraTest, Service Oriented Architecture, Circuit Provisioning Status System Trouble Administration (CPSS TA), Prepaid Billing System; Local Number Portability (LNP), Telephone Number Management Systems (TNMS), Real Time Billing Systems(RTBS)

Languages: SQL*PLUS, PL/SQL, SAS, COBOL, Visual Basic, "C", C++

Operating Systems: UNIX, Windows 95, Windows 98, Windows 2000, Windows XP

Hardware: PC Assembly, Testing and Configuration

Microsoft Office: Word, Excel, PowerPoint, Publisher, Project and Access

Applications: Web Base, Window/GUI environment, Real Time Billing System (Comverse), Telephone Number Management System, Downtime, Service Plan Analysis Tool, Reports, Internet and Extranet, E - commerce, Customer Service, Client Server, and Telecommunication, Siebel CRM. Applications Written in: HTML, Java, Java Server Applets, XML, Visual Basic, C, C++, Core Banking Applications

Configuration Management/Version Control: CVS, ClearCase and CCC Harvest, Remedy

Testing Suites: Application Lifecycle Management Tool (ALM), Quality Center, QTP, Load Runner, WinRunner, JMeter, NeoLoad, Selenium.

PROFESSIONAL EXPERIENCE

Confidential

Test Manager/Consultant

Responsibilities:

• Responsible for defining and setting up testing structure for Confidential Migration Project
• Performed System, Integration, Functional and Regression testing in Windows 7 based environment
• Worked with End Users to make sure that all migrated issues are resolved and that migrated applications are working as expected
• Responsible for developing, scheduling and executing Test Plans and Test Cases using ALM
• Coordinated daily calls with the Testing and the Packaging Team to review opened issues logged in ALM and coordinate issue resolution
• Coordinate and lead daily and weekly status calls to review defect status, assign defects to responsible parties and coordinate defect re-test and resolution
• Participate in weekly workouts to promote continuous improvement throughout Desktop Migration Process and the SDLC
• Liaise with Business Users, Vendors, and Application Owners to validate related requirements, developed User Acceptance Test Plans and Test Cases
• Worked with Wave Application Lead/Project Manager to coordinate integration testing of Desktop Components and Wave Applications.
• Provide daily and weekly testing status report to Upper Management.

Confidential

Lead Consultant/Test Manager

Responsibilities:

• Worked closely with Subject Matter Expert (SMEs), Developers, Business Analysts, Application Architects, Developers Project Manager, and QA Analysts to analyze and review Technical Specifications and Requirement Documents.
• Participated actively in Requirements gathering and Analysis, organizing testing processes, development of detailed Test Plans, Test Scripts, Check Lists, Test Cases, Test Results and other deliverables and documentation.
• Executed test cases /scripts using Selenium Webdriver/IDE. Experience working in a fast-paced environment using Agile methodology, participated in daily scrums and status meetings.
• Extensive knowledge in testing Web-Services Application (Business Process Management System).
• Experienced in different types of testing such as System Testing, Sanity Testing, Integration Testing, Functional, Regression and Performance Testing. Experience in Black Box Testing and White Box Testing.
• Strong understanding of defects troubleshooting and root cause analysis; ability to trace logs for defect analysis.
• Tested User Interface inconsistency and application functionality focusing on critical path business workflows.
• Experience with Service Oriented Architecture platform.
• Management of Performance Management Tool to identify performance bottlenecks; allowing correction prior to production.

Confidential

Senior Consultant

Responsibilities:

• Worked on different applications and assisted in coordinating different testing team, testing environment and configuration of both in-house and Vendor applications.
• Worked with Business Analysts, Marketing Teams and Information Technology Team to automate business processes and to increase revenue.
• Facilitated meeting between Business Analysts, Developers, Product Teams, and Clients for Design reviews and walkthrough gatherings to eliminate gaps in Business Requirements.
• Managed the migration of different Business Department units to Siebel CRM application and facilitated training for end-users and Technical Teams.
• Used Quality Center for documenting test cases, tracking defect and for test and using document generator to generate comprehensive Test Reports.
• Worked with different organizations/groups to transform and select Automated Testing Tools like Quick Test Pro, Win Runner, Load Runner and Test Management Tool like Quality Center.
• Performed System Test install tasks (i.e. .LOVs, .cfg, Responsibilities, Smartscripts, etc.).
• Managed all Remedy incident/request tickets for testing environments. Providing first level support on all open issues, which entails issue validation, information review and problem resolution.
• Coordinated high severity defects, which need further action by Enterprise Support, Development, Testing, DBAs, Unix, Configuration Management, TAG, etc.
• Verified data in SQL Server and Oracle using SQL query statements and managed incident tickets with adequate attention, timely updates, and accurate resolution; providing resolution and preventative action and resolving discrepancies with the Project Team.
• Exceptional ability to resolve critical issues involving multiple groups.

Applications: Real Time Billing System (Comverse), Siebel CRM 7.7, 7.8; Telephone Number Management Systems (TNMS), TNMS Rate Center, TNMS Downtime, Service Plan Analysis Tool (SPAT)

Confidential

Senior Consultant

Responsibilities:

• Participated in Software Requirements walk-thru with Customers, Developers and Business Analysts. Created Test Documents for Major and Minor Releases. Developed and executed Test Plans and Test Cases in a multi-platform environment that included UNIX Operating Systems, Informix Database, and Windows 2000.
• Created several SQL scripts to automate testing processes. Reviewed and evaluated Test Results for compliance to specifications. Provided status reports and recommendations to Management. Partly responsible for daily request of DDS Packages/Builds to be installed into different Test Platforms/machines.
• Responded to Technical direction from QA Manager and QA Project Leads. Provided guidance on the creation and execution of the Test Plan and Test Cases, which included System, Regression, Functional, Stress, and UAT testing.