Quality Responsible, Quality Centre & ALM Administrator Resume

SUMMARY

Having 9+ years of experience in HP Quality Center and HP ALM 11.0, HP ALM 12.0, HP Performance Center administration.
Expertise in all phases of Software Development Lifecycle (SDLC) process.
Application support for Quality Center Site Administration.
Extensive experience in generating KPI dash board reports.
Coordinating with HP Support and resolve the ALM / PC tool related issues.
Coordinating with HP Support and raising Service Request to resolve Critical configuration issues.
Create projects and users and check the user permissions in Quality Center.
Monitoring and management of License usage.
Excellent verbal and written communications skills, highly organized, proven ability toplan, self - motivated, capable mentor, quick learner, ability tointeract well with customers and employees atall levels ofmanagement.
Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.
Working on H1B visa work authorization.

TECHNICAL SKILLS

Operating Systems: WINDOWS - XP/7/2000/2003 Server

PROGRAMMING Languages: VB,HTML

DATABASES: SQL-Server 2000/ 2005, 2008,2012.

Test Management tools: Quality Center 9.0/ 9.2/ 10.0 ,ALM11.52,ALM12.0

Automation Tools: Quick Test Professional

PROFESSIONAL EXPERIENCE

Confidential

Quality Responsible, Quality Centre & ALM Administrator

Responsibilities:

Providing support for morethan 400 projects in ALM/Quality Center as Project and site admin.
Involved in implementing, maintaining, and supporting QC/ALM Template’s and standardizing templates.
As an Admin - Creation of Domain, Projects, template projects, Users and User Groups. Assigning users to the Projects.
Validate the migration process using Dev,QA,Staging and production.
Providing accesses and field customizations (through cross project customization functionality) as per business requirement in the HP Quality Center through admin access.
Customizing the fileds in all the modules of QC based on the client requirement.
Developing Third party tools using OTA API’s using excel macro’s
Generating advanced excel dashboard reports based on user requirements
Writing workflow Customization using VB script
Working on various type of e-Signature templates
Uploading and organizing test cases/requirements/defects in Quality Center/ALM.
Creating CRs and linking CR numbers.
Interacting directly with clients through Emails and Phone calls.
Identify best practices, lessons learnt in projects.
Establish service level agreements, metrics and KPI for projects and operational activities etc
Document guidelines for project managers to quantitatively manage projects
Create projects and users and check the user permissions in ALM12.0.
Support for the Business Process Testing in Quality Center and QTP.
Create test cases in Quality Centre and Submitting defects in Quality Center/ALM12.0.
Support for Mercury’s suite of tools, including Quick Test Professional.,UFT.
Submit Defects in Quality Centre and generating Reports and Graphs. Also create reports in Document Generator.
Customization using workflow code in Quality Center using VBScript, customizing the product as per the user’s requirement.
Migration & Upgradation of Quality Center 9.2 to 10.0 and 10.0 ALM11.52,ALM11.52 to ALM12.0 also the upgrade of one Quality Center version to another.
Application support for Project Customization.
Leading 24/7 platform support.
Involved in integration with TFS, ALM, OpsHub tools
Sitescope monitoring for ALM App and DB servers.
Implemented Sprinter compatibility with existing template projects.
Synchronizing requirments(user stories) from JIRA to ALM.
Migrating Data from one template to other template.

Confidential

Quality Center Administrator

Responsibilities:

Extensively supporting more than 4000 users globally for 250 projects..
Role involves but not limited to creating and managing projects in Test Director for Quality Center Site Administration.
My role here is as a QC Admin, where my major responsibilities involve but not limited to interaction with users, teams, managers for issues related to QC. Worked on HP QC 9.0 and 9.2.
As a Project Controller, I involve in creation of Users in QC, Providing /Removing User permissions. Providing access to a Domain / Project.
Trouble shooting any issues faced by the users with QC, like getting errors, permission issues, access related, installation of add-ins, resetting passwords, not able to do certain things, how to do etc. Working and helping users with Excel and Word add-inns.

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