PROFESSIONAL EXPERIENCE:

Confidential

Chief Operating/Compliance Officer

Responsibilities:

• Responsible for the total operation of the hospice program.
• Start up of business development hospice - wide compliance hospice program and tracking of all data related to quality.
• CHAP and QAPI preparations and program development in specialty areas of education, clinical services, budgets and operating expenses.

Confidential

Regional Director of Clinical and Quality Operations

Responsibilities:

• Responsible for the mountain west region.
• Regulatory, Compliance and Clinical Operations.
• Specializes in preparing sites for CHAP and JC accreditation, new start up, regulatory compliance, and Quality Improvement.

Regulatory/Compliance Consultant

Confidential, Phoenix

Responsibilities:

• conducting deem status, focus and complaint surveys and independent consulting for survey preparation, ADR’s, JC, Medicare and State, and CHAP accreditation. .

Confidential

Director of Regulatory Compliance

Responsibilities:

• Responsible for Federal and State regulations, Joint Commission tracer methodology methods and teaching on site for accreditation preparation.
• Chart audits, ADR’s, RACS, Plans of Corrections, Quality Improvement, Attorney client privilege documents and National Ethics Committee.

Confidential, Phoenix, Arizona

Executive Director

Responsibilities:

• Developed and implemented all operational planning and operations.
• Design of a hospice model of excellence and implemented five specialty hospice programs.
• Organized, developed and obtained state, Medicare and Confidential accreditation within first 6 months of operation.
• Additional responsibilities include budget, expenditures, compliance and education.

Confidential, Phoenix, Arizona

Vice President of Hospice Operations

Responsibilities:

• Administrator for daily operations of a Medicare and state certified hospice program.
• Responsible for operational planning, budgets, and expenditures.
• Ensured program compliance with legal and regulatory agencies and designed specialty clinical hospice staffing models.
• Additional responsibilities of cooperative relationships with providers, contract negotiations, staff development, and state of the art Quality Improvement Hospice Programs.

Confidential, Mesa, Arizona

Regional Director of Case Management / CEU Coordinator

Responsibilities:

• Director of Case Management for four hospice programs throughout the Confidential .
• Responsible for all case managers in each program, design of case management models, the development and implementation of policy, protocols, contracts, and fiscal program budgets.
• Designed and directs the continuum of care with the development of chemo-therapy and radiation protocols.
• Negotiates all managed care contracting, vendor contracting, and Medicare standards.
• Prepares programs in staff development, Medicare and state surveys. Curriculum design and program development for all CEU activity.

Confidential, Phoenix, Arizona

Director

Responsibilities:

• A Medicare risk program for permanent nursing home residents.
• Coordinator of all Medicare services.
• Strong background in leadership of health care activities including contracting, clinical management, strategic planning, fiscal management and development of integrated health services across a continuum of managed care models, acute care and extended care services.

Confidential, Sun City, Arizona

Associate Director of Training & Development

Responsibilities:

• Administratively responsible for nursing and allied health education, audio-visual production, graphic design, and the professional libraries for two hospitals, two long term care facilities, home health and hospice.
• Additional responsibilities include instructional design, Confidential development, career counseling, student affiliation agreements, operational and capital budgets, and Total Quality.

Confidential, Phoenix, Arizona

Clinical Director

Responsibilities:

• Responsibilities include day to day operations, design and implementation of certifying nurses in chemo-therapy, and physician marketing.
• Organized and developed Fall Reduction Program, Infection Control model for hospice in-patient units. Quality Assessment and Process Improvement for 17 Confidential, and developed 5 specially hospice programs.
• Development marketing plan and grew hospice census at 2 companies more than 50% of budget.
• Developed standards, policies, procedures, protocols in case management, hospitals, nursing homes and managed care companies, hospice.
• Designed and implemented a survey model for all hospice sites for opportunities for improvement.
• Developed several strategic plans on business development for hospice and contract negotiation to secure large business referrals for hospice patients.
• Directed planning, implementation and marketing for hospice, nursing education, home health, managed care.
• Successfully prepared four hospitals, one hospice and home health for Confidential survey, all of which received accreditation with accommodation, and 2 Confidential deficiency free.
• Developed Medicare Survey reports, ADR assistance with implementation and assistance for all company Executive Directors on plan of corrections for their hospice and home health programs.
• Directed a University's growth from 120 students to 588 in five locations.
• Started a Medicare Risk program-increased membership growth to 1200 in one year.
• Created Instructional Design Programs and Critical Pathways for Sun Health hospitals and a clinical model for hospice.
• Have successfully received a no deficiency survey. The first hospice administrator to receive a deficiency free Medicare survey on 12/2/08 the day the new Hospice Medicare Condition of participations were enacted.