SUMMARY

• 8 years of diverse experience in the field of Information Technology with emphasis on Quality Assurance, Quality Control and Testing.
• Experience in testing Client/Server (2 - Tier), Multi-Tier, Web Based applications Health care, Insurance, Telecom applications, Mortgage and Commercial Stand-Alone applications.
• Involved in working with development teams to coordinate testing efforts, including planning for test cycle as part of the SDLC, reporting the defects to development teams and logging them into tracking tools for later usage.
• Well versed in all phases of STLC, including Requirement Analysis, Estimation, and Test Planning, test cases, Traceability Matrix, Scheduling, Testing, defect tracking and reporting bug.
• Extensive experience with HP/Mercury testing tools--WinRunner, QuickTestPro, LoadRunner, Quality Center and Test Director.
• Done scripting in both Winrunner and QTP applications. Created various datatables to execute batch files.
• Expertise in working with MS Visual Studio, Fiddler, EDIFECS for functional testing, regression testing, UAT and SIT testing.
• Worked with business and functional users in determining and developing test plans, test cases and their execution, and logging and documenting defects in applications/systems/products.
• Extensive Experience in BMC Remedy 4.7 and 7.X, Tivoli, Facets and Amisys.
• Good domain knowledge of Health Care Insurance, EDI HIPAA transaction types and ANSI X12 data (837, 835, 834, 270/271, and 276/277) and financial domains.
• Involved in testing Batch and Real Time updates of HIPAA-4010-mandated ANSI 270 (Eligibility and Benefit Request) and the ANSI 271(Eligibility and Benefit Response).
• Tested modules for ISA and GS segments to be used as per HIPAA-4010 named Implementation.
• Worked as business and QA analyst in gathering requirements from business users, documenting these requirements into formal templates, and developing and executing test cases for functional and load testing of various web applications.
• Strong skills in testing backend SQL Queries on Oracle, sybase and SQL Server. Involved in test strategy planning, scheduling, and risk analysis, reporting and tracking.
• Experience in Black Box Testing, Functional Testing, System Testing, Integration Testing, Regression Testing, Data Driven Testing, Back End, Front End Testing, user Acceptance Testing and browser compatibility testing Section 508 compliance testing using screen readers, HTML 4.x standards testing, and scripting test cases with tools--WinRunner, QuickTestPro and LoadRunner for defining test scenarios.

TECHNICAL SKILLS

Automation Tools: WinRunner 8.x/7.x/6.x, LoadRunner 9.x/8.x/7.x/, Quick Test Pro 9.x/8.x,IBM (Rational Tools)

Bug Tracking Tools: Mercury TestDirector 8.0/7.2/7.6/6. x, Rational Clear Quest, Quality Center

Languages: C, C++, SQL, PL/SQL, Visual Basic, Java, .Net, Mainframes, COBOL.

Internet Tools: HTML, Java Script, XML, Internet Explorer, Netscape Navigator, Firefox.

Server-side skills: J2EE (JSP, Servlets, JDBC, EJB, JMS), ODBC

Databases: SQL Server 2000/2005/2007 , Oracle 11i/10g/9i/8i, DB2 8.0/7.0, MS Access, Sybase

DB tools: SQL Navigator 4.x, Toad, Query Analyzer++

Operating Systems: Windows NT/ XP/ 2000/98/95/2003 Servers/Vista, HP UNIX, SUN Solaris 8.0/9.0, Linux

Web/App servers: IIS 5.0, iPlanet 6.0, WebSphere 5.0/3.5, WebLogic 8.1, 7.1, 6.x

Testing Methodologies: Test Strategy, Test Plan, Traceability Matrix, Test Report, Test Metrics, Test

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Analyst/ Lead

Responsibilities:

• Participated in all meetings from development phase and to communicate to all responsible parties the tasks they need to perform and the schedule to be followed in performing the tasks.
• Focused on the Security Group Maintenance System (SGM), Tivoli and Provider Portal which is introduced by this project.
• Testing is focused on the setup of the new Security groups to verify all the appropriate providers are include and can view claims information as expected for both Facets and Amisys members.
• Was Responsible in preparing TestPlan, Metrics sheets. Test scripts were written for the SGM application and the database verification in spreadsheet and exported to Quality center for the execution in Test Lab.
• Issues or problems entered into Mercury Quality Center during system integration testing.
• Generated data from Cactus database in SQL server database by writing queries for providers and also validated the generated data against the extracted files which was generated from PRISM Database.
• Focused on both Provider and Facility files.
• Validated around 3000 records for various categories and logged issues in Quality Center.
• After validating database files, verified the data which exists in database appeared on PRISM web application.
• Prepared Test Plan and created test Cases for each and every object based on Member portal Redesign functional requirements, test specs and test frames in Quality Center.
• Performed end-to-end "System Integration" testing which covered the entire business process flow.
• Developed and executed SQL queries to verify the proper insertion, deletion and updates into the Oracle supporting tables and cubes.
• Reviewed database test cases according to assigned SRD.
• Attended weekly status meetings with development and management Teams.
• Worked on both Remedy 4.7 and Remedy 7.X, was responsible in validating all the tickets migrated to Remedy 7.X.
• Focused mainly testing on both Incident console, Change Management Console.
• Created new incident tickets in Remedy 7.x to test all are working well including assigning tasks and Attachments.
• Tested using various business rules, Incident Management - User/Customer Functionality, Change & Release Management: Change Process, Configuration Data Requirements, Legacy Data Requirements, and Remedy Access Permissions Requirements.
• Done Integration Tests for validating the functionality of 270/271 Eligibility Inquiry/Response and 276/277 Claim Status Request/Response
• Validated standard 5010 format file which was sent to MVP system from PnT and also the response content which then translated into the canonical format, from which an X12-format response is constructed and passed back to PnT.
• Used MS visual studio, EDIFECS and Fiddler tools to validate these request and response files on the environments ITS1, ITS2, ITS3.
• Used post and tract tool for testing these files on ACC environment.
• Prepared requirements, test cases in Quality center, executed these test scripts from test lab and logged defects in HP ALM Quality Center under defects tab.
• Done testing on Priority 2 and Priority 3 control reports (Actuate Reports).
• Sole responsible in preparing test strategy, test plan by gathering information by attending day to day meetings and by referring to BRD, SRD and TDD.
• Validated total 3 reports in Priority 2 and 8 reports in priority 3 by retrieving a data with complex queries from oracle database.
• Reported defects to developer and discussed about the issues in weekly status meetings.
• Prepared user documentation with screenshots for ACC (User Acceptance) testing.
• Prepared Statement of Test and was responsible to signoff.

Environment: HP QC 9.2, HP ALM 11.0, MS Office, MS-SQL Server 2007, Sybase, Facets, Amisys, MS Visual Studio, Fiddler, Edifecs tool, Actuate Reports, Remedy 7.X, Actuate Reports, Loadrunner 8.1, Oracle, Toad 2.5, Java, J2EE, VB, Junit, HTML, XML, HIPAA and Windows XP.

Confidential

Sr. QA Analyst

Responsibilities:

• Attended weekly meetings on project status. Responsible for designing and developing mockups for User Interface and prototype testing.
• Installed various LoadRunner components like LoadGenerator, Agent, Controller and Analysis components.
• Implementing Loadrunner 8.1 to do performance test and stress.
• Checked system configuration, confirmed and modified server configurations, updated servers at multiple stores, created and revised reports.
• Executed each test script with at least 500 Vusers and parameterized document numbers and files to attach each file in the each run using LR.
• Searching out performance issues at the time of running on both staging and production environment.
• Finding efficient ways of automating performance tests using various use cases.
• Created system models for predicting potential performance risks, end-to-end response times and bottlenecks.
• Analysed results through Excel, word and graphs.
• Worked on various aspects including Custom Reports of Progress and Test Plans on a major test scripts.
• Verified Maximum, Minimum and Average time of each transaction in a script.
• Inserted Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier version using HP Quick Test Pro (QTP).
• Worked with data types, variable and variable declaration, naming convention, constants and assigning values to the variables in VB scripting under QTP testing tool.
• Developed and executing automation regression test suite using HP QTP 9.5, VB Scripting and HP QualityCenter 9.2. Trained and mentored new team members in automation tool HP QTP 9.5.
• Documented Tests / Details / Design steps using Quality Center 9.2, Enterprise Edition.
• Responsible for leading the efforts on managing test cases, reports, tracking test cases and defects prioritization with Quality Center.
• Extensively used Quality Center 9.0 to track the business requirements and developed test cases.
• Responsible for Project Test Plan and all testing of product including screens and documentation during project development.

Environment: Loadrunner 8.1, HP QC 9.2, QTP 9.5, MS Office, MS-SQL Server 2005, Ms-Dos, Oracle 11i, Java, JSP Script, J2EE, .Net, C#, VB, Junit, and Windows XP.

Confidential

Sr. QA Analyst

Responsibilities:

• Worked with Business Users and Developers to create complete test plan accordingly to the high level project schedule. Done Manual testing for both web and client server applications.
• Done winrunner scripting for the applications policy issuance, coverage selections, billing and coverage selections using the version winrunner 7.6.
• Executed each and every line of the script by inserting breakpoints and added watchlist to debug entire script.
• Prepared various templates for different products from E-files and attended weekly meetings on project status.
• Created various datatables based on created templates for different states to execute batch files in winrunner.
• Used ‘Release Module’ to manage the challenging process of policy issuing applications.
• Added requirements to ‘Requirement traceability’ in requirement module of Quality Center 9.2.
• Documented test results based on logs, designed and developed test cases, updated status reports. Validated and verified all logs which is created after the execution of batch files.
• Scripted all policy submission and policy cancellation support files, control script, library and startup files.
• Responsible for installing HP QTP and QC 9.2 in the development and staging/UAT environments.
• Executed extensive end-end test scenarios as part of regression testing and decreased the bug escape ratio to production
• Done white box testing, database testing, and web-based testing on several test phases. Develop components for each transaction used in the test script or scenario by using HP QTP.
• Mapped the custom objects to the standard objects where necessary, and inserted GUI, Bitmap and Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier version using HP Quick Test Pro (QTP).
• Worked with data types, variable and variable declaration, naming convention, constants and assigning values to the variables in VB scripting under QTP testing tool.
• Developed and executing automation Regression testing, unit testing and System testing using HP QTP 9.5 and HP QualityCenter 9.2.
• Done testing on various policy applications using Mainframes and BATB keyword to execute batch files.
• Transported all testcases from Test Director to Quality Center 9.2 and executed those testcases.
• Peer review of the bugs and mentoring & training the new team members. Reporting the bugs and the test results in the HP Quality Center tool. Accelerated troubleshooting by collaborating with Developers.
• Reported performance issues to the development team and worked with them to re-test the issues and tested applications both in QA and Production environment.
• Involved in SQL server testing by doing code compliance testing, performance testing and integration testing.

Environment: HP QTP 9.5, HP QC 9.2, Winrunner 7.6, MS Office, MS-SQL Server 2005, TestPartner, Oracle 11i, Java, JSP Script, J2EE, Mainframes, VB, Junit, Toad for SQL Server and Windows NT.