SUMMARY

• Senior Software Quality Analyst and Project Coordinator with award - winning team leadership in applications support, development and QA activities.
• Passionate about developing functional test methodologies, executing effective tests, troubleshooting, and completing analysis and reporting.
• Possesses a strong understanding of the connections and dependencies between application areas, enabling project facilitation within strict timelines and under tight budgets.
• Excellent communication and leadership skills.

TECHNICAL SKILLS

Testing Background: Application Integration/Middleware, Usability/U.I design and testing both Web based and mobile devices, Manual (Black Box) testing,Quality Reviews, Regression, Functionality, Integration/Installation, Test Plans, Test Scripts, API validation

Project Management: Agile and Waterfall environments, Daily Scrum, Iteration and Sprint Planning, CAB, Risk Assessment, Resource Coordination

Systems / Platforms: Web/Online, Client/Server, Enterprise (3/n-tier), Windows 10//XP/7 and 8.1, Mac OS X, Microsoft .Net Framework, Android, iOS.

Databases/Interfaces: SQL Server

Languages: Microsoft Visual Studio, Visual Basic.Net, SQL Server 2010

Software/Tools: VMware, HP Quality Center, MS Office Suite, JUnit, Jira, Confluence, ezVista, Bugzilla, WinCvs, TFS, SoapUI.

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst/Implementation Team

Responsibilities:

• In addition to performing manual testing and validation of our monthly, then quarterly releases their flagship software iServe, that was built on the powerful Salesforce platform,my other focus was supporting the software for the thousands of users employed by Confidential, and more importantly training the hundreds of high level State Directors, Regional Directors and their staff to use iServe.
• We frequently travelled around the country to visit the Group Homes and Day Centers to conduct our 4 hour trainings, plus visit the people who are benefiting from our services.
• Essentially I was still doing the job of a QA engineer in an Agile environment, but with added new responsibilities, including Lead Tester for the Mobile time tracking application for Windows, Android and iOS.

Confidential, Boston, MA

QA Analyst

Responsibilities:

• Working in a strictly Agile environment and with multiple development teams to help test a redesign and major CSS /UI upgrade of their popular application to help students understand and manage educational loan debts. Additonally I was tasked with studying and documenting the existing application to offer mysuggestions and expertice for UI issues. Attending daily standups, Sprint and Planning meetings to scope out work loads for upcoming releases.
• ASA wants to improve and increase the level of automation to our department. Currently the level of coverage was far below expectations. I started consulting with the Automation teams to determine what additional types of testing could be written in Selenium, but a sudden company wide downsizing led to my contract being withdrawn along with most of the team.
• Additionally, I was transferred into the Enterprise Team to assist with their upgrade initiative. This position involves writing and testing large amounts of cleanup SQL scripts to ensure the legacy software is correctly updating student loan information and balances. While most scripts were simple in nature, they had to access dozens of tables and be formatted correctly to return the desired data. Some inner and outer joins were also required..

Confidential, Boston, MA

QA Lead

Responsibilities:

• In an effort to institute a more formal QA process, I oversaw the scheduling and assignments for a small group of experienced QA analysts, while additionally performing functional and regression testing for Confidential, the publishers of the leading web based progressive and organizing solution.
• The development teams are split into 4 areas of functionality so I attended all daily standups, Retros, planning meetings to understand what features were ready to go into testing and assign them to my team members. Additionally I ran a daily QA standup attended by all Project Managers and a twice weekly Release meeting. This product was based on .Net framework, with C#, javascript and Angular components.
• Later in the year, after a reorganization, my position was changed to a dedicated QA resource for one of the 4 teams.Attended planning meetings with the developers, charged with creating in depth Test plans, working with development to ensure the Test plans were updated to reflect changing functionality, and finally running all tests as each piece of functionality was completed in this Agile environment.
• At the end of 2013 Confidential put all the QA engineers into Selenium training to begin adding some level of automation testing to mirror the efforts of our sister QA team in Washington, DC. Project planning and tracking moved from TFS to Jira.
• Extensive rework of the overall look and feel of the product. Working with the UI team I scoped out the testing requirements, assigned testing to my team, and worked with them to perform hundreds of hours of testing. This also entailed careful examination of HTML and CSS changes to ensure every text field, table and button was correctly positioned per specifications.
• Lead tester for the MiniVAN iOS and Android mobile product update, plus the redesign of the Confidential mobile application. Working with a third party developer we thoroughly tested the front end, and even with changing feature requests, we delivered an excellent product to the client on schedule. Additionally data was checked on the back side to ensure it was correct and passing correct parameters. (SQLite)

QUALITY ASSURANCE

Confidential, Boston, MA

Responsibilities:

• Short term, intensive documentation and testing effort on medical hardware and software to prepare for Clinical Trials. Strictly manual testing of multiple test cases, updating tests against frequently changing technical specifications. Defect reporting done in Mantis, documentation and builds kept in Sharepoint Repository.
• Tasked with extensive cross browser\OS testing for a popular web based online children’s game. Utilizing VMWare Workstation I created virtual machines and configured them with Windows XP and Windows 7 to test Safari, IE 8/9, Firefox and Chrome. Weekly conference meetings were held to discuss current defects found and regression testing.

Technical Environment Coordinator

Confidential, Boston, MA

Responsibilities:

• Working with multiple Technical Project and Portfolio Managers in an Agile environment to identify the integration points for 20+ online educational software services and effectively communicate those dependencies to all parties.
• Implimented frequent cross project discussions to significantly reduce the incidents of conflicting platforms trying to deploy and schedule performance testing during the peak Summer and Back to School enrollment periods. Project managers reported increased testing availability and productivity.
• Interacted on daily and weekly CAB meetings to identify and classify potential risk factors associated with releasing to Production. Ensured Jira tickets were properly completed and updated before release time.
• Managed the bi yearly Pre Production Environment database refresh and successfully reduced the downtime required to complete the refresh by 50%.
• Utilized various testing and configuration tools (Jenkins, Putty, Oracle e/m and Selenium) to accurately troubleshoot where course access failures occured, and verified nightly automated tests were working as designed.

Software Quality Analysis Contractor

Confidential, Boston, MA

Responsibilities:

• Guided/led creation and deployment of QA processes and specific QA environment; documented test plans, test scripts, and regression scenarios for ongoing test cycles.
• Collaborated with team in many project areas, including specific product capabilities, product suite limitations, application deliverables, cost saving measures, and development of new processes and procedures.
• Identified critical, time-sensitive issues and led testing of complex persistent profile associations, payment accuracy, and weekly releases of new features and “bug” fixes.

Release Manager / Senior Quality Assurance Engineer

Confidential, Boston, MA

Responsibilities:

• Coordinated and led development/evaluation of scope for proposed enhancements; gathered requirements, generated cost estimates, and developed resource scheduling and delivery times.
• Acted as Point of Escalation for customers; ensured customer break-fix issues were quickly corrected.
• Documented software, data, and environment issues and performed verification/validation tests prior to release.
• Developed patches, custom updates, and “bug” fixes using CVS repositories and deployed across multiple server environments (Development/Staging/UAT/Live).
• Administered and maintained 30 VMWare environments for multiple projects and customer environments.
• Tested integration points and interactions with Trizetto FACETS and QNext products to ensure claim processing and medical preauthorizations were consisant across all platforms.