SUMMARY

• IT specialist provides superior technical support; designs engineering solutions with solid understanding of business requirements gathering, business process flow, business process modeling, and business analysis.
• Possesses strong experience with Software Development Life Cycle (SDLC) and application compatibility issues; ability to adapt quickly to changing environments, and staying current with leading edge technologies.

TECHNICAL SKILLS

OS Systems: Windows Server 2003/2008/2012 , Windows 10x64, Windows 8.1 x86/x64, Windows 7 x86/x64, Windows XP Pro, UNIX (AIX, Sun OS, Solaris)

Networking: Confidential 2600 Routers and 1900, 2950, 3550 Switches, Basic, Static and Dynamic Routing, Network Troubleshooting, IP Addressing and Subnetting

Packaging Tools: Wise Package Studio (8.0/7.0/6.0), Flexera AdminStudio (2014/2016), Tivoli Management Framework, MOCT, OUI, Orca

Virtualization Tools: Hyper - V, VMware, Virtual Box

Deployment Tools: SCCM 2007/2012, SCCM Client Center

Management Tools: Active Directory, GPO, DHCP, DNS

Scripting Tools / Languages: VBScript, Perl, Batch Script, Wise Script, InstallScript, UNIX Shell Scripting, Business Basic, Thoroughbred IDOL IV, Clarion, WMI, WSH

Trouble Shooting Tools: PsTools, Filemon, Regmon, Procmon

Hardware: Confidential, Confidential, Confidential, Confidential, Confidential

PROFESSIONAL EXPERIENCE

Confidential, Franklin Lakes, NJ

IT Operations Analyst

Responsibilities:

• System Administration, SCCM, Flexera AdminStudio, Hyper-V, VBScript, Batch Script, software packages/programs, OSD, patch management.
• Developed, tested, and maintained software packages, task sequences, collections, advertisements, software distribution, custom queries, and reporting of Windows 7/10 Clients.
• Monitored software distribution status of application installs using SCCM reports, queries, advertisement status and SCCM client / server logs.
• Effectively plan, installation, configuration and administration of Windows operating systems to achieve high availability and performance.
• Ensured quality assurance by designing, creating, testing, and maintaining Windows Installer (MSI, MSP and MST) files using Flexera AdminStudio for customizing, installing, and managing applications across Windows 7/10 and Hyper-V Clients including User Acceptance testing (UAT), Quality Assurance (QA).
• Tested and remediated Windows 7 applications for Windows 10 migration using AdminStudio Application Manager.
• Met Confidential requirements by automating, testing, and maintaining Windows 10 software installation VBScript’s and Batch Script’s.
• Upgraded applications to support enterprise and needs of client by creating, testing, and maintaining SCCM software packages, programs, collections, advertisements, and task sequences.

Confidential, North Plainfield, NJ

Enterprise System Support Analyst

Responsibilities:

• System Administration, SCCM Administration, Wise Package Studio, Flexera AdminStudio, VBScript, Batch Script, software packages/programs, OSD, patch management.
• Developed, tested, and maintained software packages, task sequences, collections, advertisements, software distribution, custom queries, and reporting of 20K Windows XP/7/8/10 Clients.
• Monitored software distribution status of application installs using SCCM reports, queries, advertisement status and SCCM client / server logs.
• Provided BMC Remedy Center Incident and Task queue management and resolution. Reported weekly KPI’s.
• Effectively plan, installation, configuration and administration of Windows operating systems to achieve high availability and performance.
• Met Confidential requirements by automating, testing, and maintaining Windows XP/7/8/10 software installation VBScript’s and Batch Script’s.
• Upgraded applications to support enterprise and needs of client by creating, testing, and maintaining 250+ SCCM software packages, programs, collections, advertisements, and task sequences.
• Ensured quality assurance by designing, creating, testing, and maintaining Windows Installer (MSI, MSP and MST) files using Wise Package Studio and Flexera AdminStudio for customizing, installing, and managing applications globally across 20K Windows XP/7/8/10, VMware and Virtual Box clients including User Acceptance testing (UAT), Quality Assurance (QA).
• Delivered projects quickly to clients through application of extensive knowledge of Windows registry, file system, services, permissions, and devices.
• Communicated complex technical information effectively and appropriately to IT Senior Executives and business stakeholders.
• Successfully led application packaging consultants, scheduled meetings and updated management on projects from inception to completion.
• Conduct technical research, analysis, evaluation, testing and documentation on emerging technologies and tools in accordance to business needs.
• Enhanced customer service by providing Desktop management 3rd level technical support, performing upgrades, and integrating Windows XP/7/8/10 with vendor software.
• Updated documentation for client by developing and maintaining Windows installer / software distribution deployment standards and documentation following Confidential and American Red Cross methodologies.
• Recognized by American Red Cross for significant contributions to ININ 4.0 migration project.

Confidential, Warren, NJ

Desktop Engineer

Responsibilities:

• SCCM, Wise Package Studio, VBScript, Batch Script, software packages/programs, OSD.
• Developed, tested, and maintained software packages, task sequences, collections, advertisements, custom queries, and reporting Windows 7 and Windows XP Clients. Monitored distribution status of application installs using SCCM Reports, advertisement status and SCCM client / server logs. Provided Peregrine Service Center Incident and Task queue management and resolution.
• Met Confidential requirements by developing, testing, and maintaining Windows Server Enterprise, Windows 7 and XP software installation build scripts.
• Upgraded applications to support enterprise and needs of client by creating, testing, and maintaining 400+ SCCM software packages, programs, and task sequences.
• Ensured quality assurance by designing, creating, testing, and maintaining Windows Installer (MSI, MSP and MST) files using Wise Package Studio for customizing, installing, and managing applications globally across 20K Windows XP/7 and VMware clients including User Acceptance testing (UAT), Quality Assurance (QA).
• Delivered projects quickly to clients through application of extensive knowledge of Windows registry, file system, services, permissions and devices.
• Met project goals by successfully migrating Windows XP Tivoli FilePackages to Windows XP SCCM Software Packages using Wise Package Studio and scripting.
• Enhanced customer service by providing 24/7 3rd level technical support, performed upgrades, patch maintenance and integration on Windows Servers, Windows 7, and Windows XP with vendor software.
• Updated documentation for client by developing and maintaining Windows Installer / Software Distribution deployment standards and documentation following Confidential & Son methodologies.

Confidential, Warren, NJ

Senior System Administrator

Responsibilities:

• Developed, tested, and maintained Tivoli FilePackages, UNIX shell scripts, Batch scripts and Perl scripts for Windows XP, 2000 and NT automated software distribution to install applications to meet customers’ requirements.
• Provided 24/7 3rd level technical support, performed upgrades, patch maintenance and integration on Windows Server 2003, Windows XP, 2000 and NT with vendor software.
• Ensured quality assurance by designing, creating, testing, and maintaining Windows Installer (MSI, MSP and MST) files for customizing, installing and managing applications globally across 10K Windows 7 and XP workstations.
• Met project goals by successfully migrating XP Windows NT Wise InstallManager executables to Windows Installer MSI’s for Windows XP using Wise Package Studio.
• Ensured quality assurance by designing, creating, testing, and maintaining Designed, created, tested and maintained Tivoli FilePackages for software distribution via automated web interface.
• Updated documentation for client by developing and maintaining Windows Installer / Software Distribution deployment standards and documentation following Confidential & Son methodologies.
• Position outsourced to Confidential .