SUMMARY

• 10+ plus years of experience in Software QA testing in for client server, web based, POS applications
• Software Development Life Cycle (SDLC): Requirements Analysis through Maintenance
• Business and Technical System Requirements Driven QA Processes Implementation
• QA Functional Areas: Functional Testing, End2End Testing, Regression Testing, and User Acceptance Testing
• Test Cases Planning, Execution, Analysis, Defect Logging/ Tracking, and Resolution
• Proficient in test management tools in such as HP ALM, TFS/ MTM
• Extensive testing experience in Retail, GUI, Cross - Browser, Web, IVR, Device/ Network, Database, Web Services
• Proficient in writing SQL DML, DDL queries
• Software Development Methodologies: Agile and Waterfall Models and Processes as implemented for QA
• Extensive experience in Agile/SCRUM, Waterfall Models and Processes as implemented for QA
• Team Player, meticulous, detailed-oriented, good Communication and Documentation skills
• Good experience working with cross-functional teams and offshore teams.
• Solid experience in ordering, billing, provisioning of wireless consumer/business products of major telecom carriers

TECHNICAL SKILLS:

Testing Tools: HP ALM/ Quality Center/ Test Director, Jira, ClearQuest, JackTrack, Rally, Rational TDP, Microsoft TFS and Test Manager

CRM: Sterling Residential, Salesforce - Business, and Microsoft Dynamics

Databases: Oracle, SQL Developer, SQL/Toad, SQL Server

Management Tools: MS-Office Suite (MS-Word, MS Excel, MS-PowerPoint)

Operating Systems: Sun Solaris, UNIX, Windows10/ 7, Windows 98/2000/XP, iOS, Android

Confidential: OSS/BSS - Telegence CSM, CRM, OMX (Order managemen)

Confidential: RTD (Rapid Test Designer/ Gemalto SIM Activation) for GSM/UMTS/HSPA Technology Handsets

Perfecto Mobile: Automation working knowledge

Selenium: Training in progress

PROFESSIONAL EXPERIENCE

Confidential, Allen, TX

Senior QA Tester

Responsibilities:

• As a member of Enterprise Payment Solutions team
• Tested Payment Solution Applications new features in Agile/Scrum based environment for Bank Portal, Admin Portal, Online Customer Support (OCS), SmartPay Business transactions, and Web Services Methods
• Created/ executed test cases for new features based on User Stories/ Requirements for the Payment Solution UI portals and validated in Databases
• Tested Web Services’ methods using WCFStorm/ SOAP UI and verified Request/Response logs
• Tested transactions using ACH, credit/ debit cards on SmartPay Business Payment platform
• Verified Payment Reports for transaction details
• Worked with Product owners / Developers to document, triage, and address bugs
• Participated in daily scrum standup meetings to discuss issues/status
• Provided estimates for user stories in team Sizing meetings
• Presented Sprint demos/ exhibits to stakeholders for each iterative sprint

Environment: TFS/MTM, Rally, WCFStorm, SOAP UI, SQL Server, Bank Portal, Admin Portal, SmartPay Business Platform, OCS Portal

Confidential, Richardson, TX

Senior QA Analyst

Responsibilities:

• As a team member of E2E team, tested network provisioning workflows for ATT MIS and AVPN products
• Reviewed Functional Specification Documents, Business Flows, Technical Specification Documents and Change Requests to develop test documentation.
• Participated in requirements review meetings, analyzed design documents and reported ambiguities to the design team.
• Ensured the successful execution of Project network diagram flows to order completion for TDM (Time Division Multiplex) and ETH (Ethernet) products
• Validated successful decomposition of New Start Inventory Base and MACD (Move, Add, Change, and Delete) flows of Service orders
• Fulfilled Provisioning, Billing, and Scheduler Processes for basic/ enhanced service orders
• Tested API services for various TDM / ETH flows as per Requirements / User Stories, Acceptance Criteria
• Triggered simulated orders using SOAP UI for various flows
• Validated REST API services for submit orders in backend systems
• Initiated and Coordinated Defect Triaging sessions to resolve/ trouble shoot complex issues
• Performed Regression testing, Sanity testing / supported Production release testing

Environment: OMX UI, CRM /OCX, USRP, CAMO, NC3, ICORE, INSTAR, OSM, SOAP UI, Unix, SQL, HP ALM Ver. 12.01/, Rally, TDP, REST API

Confidential

Responsibilities:

• As a member of Functional Testing Team:
• Responsible of end to end testing of Retail Systems enhancement Change Requests (CRs)
• Designed requirements based on Functional Specifications
• Conducted System Test Requirements Review meetings with development teams
• Developed detailed test scripts and maintained Requirements Traceability Matrix
• Created of Test Plans, Preparation of Test/ Environment Data/Executed Test cases
• Logged defects and tracked fixes to resolution and closure
• Provided Summary Reports of CR testing results
• Lead daily Defect summary calls and was responsible for prioritizing defects based on the business use case document
• Created and Executed E2E System and Functional Test Plans for complex subscriber flows related to new tax inclusive Price Plans in CSM modules, Corporate Order Portal, Revenue Stream
• Set up the required Billing Confidential the backend processes/ daemons to verify bill presentation formats with new /old price plans for consumer and business accounts
• Tested numerous API services involving new Price Plans / new tax-indicators/ migration
• Modified XML files using SOAP UI per requirements.
• Validated SOAP Web results in the backend systems
• Tested WLNP (Wireless Local Number Portability) with Automated MSISDN Transfer Processes (AMTP) and third party Telcordia / Syniverse applications to support the new converged Billing systems transitioning from one vendor to the other
• Designed and developed detailed test scripts and maintained Requirements Traceability
• Designed and Executed test cases for Residential and Business Accounts Order Flows
• Tested E2E Order fulfillment for new RI /Business Installs with various Package/ Promotion combinations under CRM Sterling7, Salesforce, Microsoft Dynamics
• Tested Billing adjustments/ verifications in Microsoft Dynamics
• Tested Customer Change orders from Current Price Plans to the ones offered by the new wireline service provider
• Verifiedpricing accuracy for various bundles/packages offered by the current and new wireline service providers
• Logged Defects in ALM and resolved and closed the issues by working with development teams
• Validated new orders, change orders, and disconnect orders for conversion subscribers
• Participated in Environment check out activities - sending status reports on readiness for Sterling 7 and Dynamics

Environment:Sterling7: CRM - Residential, Salesforce - Business, Microsoft Dynamics, AS/400 (DPI), GUIHP ALM 11.52

Confidential

Cricket Conversion

Responsibilities:

• As a member of Functional testing team
• Designed /Created Test Plans and Executed Test cases for CRs related to wireless prepaid plans / features/ provisioning and rebranding (due to merger of wireless service providers) for channels such as
• ASAP, POS, AMSS (web self-care), CRM, and IVR
• Tested E2E flows of order creations in the above channels - logged issues /defects in Quality Center
• Tested Migration Port in / Port out flows - created usage for SMS validations
• Deployed hot fixes and Environment bounces
• Verified the Rebranding screens based on wireframes/mock-ups
• Validated usage metering for Voice, Data, and SMS
• Bill Payments: IVR /Quick Pay using credit /debit cards
• Regression testing for successfully converted data
• Browser compatibility testing
• Supported production teams in executing regression suites / re-testing defects
• Validated data for new /existing accounts in Ensemble /Enabler databases (pre & post conversion)
• Worked with other functional and off-shore teams in resolving issues
• Activated Lifeline subscribers (federal subsidized) from CSM Online
• Performed various subscriber activities - add a line, move subscriber, change MSISDN, change product according to CR requirements
• Configured /created new discounts in Discount Engine application per CR design
• Verified Price plans were in conjunction per Decision Engine’s rules
• Created usages /ran Billing for lifeline subscribers
• Defined new Passes based on CR requirements - OnNet, Domestic / International using Price Plan online application for Session Based Billing
• Created test data - MBB subscribers
• Tested SIM termination status phases for canceled subs AA to Confidential (termination) and validated results in Samson DB
• Participated in CR Review meetings conducted by Development teams
• Designed Test Plans; Executed Test Cases, Documented Defects and Coordinated with development teams for identification of gaps in designing TRs
• Participated in Defect meetings - Retest of defects and document results
• Delivered Summary report to software project teams and QA leadership

Environment:CSM Price Plan, UNIX, HP Quality Center Ver. 11.00

SQL Developer

Confidential

Responsibilities:

• As a member of Functional Testing team
• Planned, designed, and executed test cases for Retail applications ( Confidential ): WATSON, CAM / iCAM, POS
• Validated all Retail transactions such as activations, cancel/resume, suspend/restore, change price plan, pay bill, add line, modify/verify account information in Samson / RPX databases
• Tested Family Allowance features for Postpaid, FlexPay/ MKB subscribers and validated in EPSI database and EPSIcon tool
• Documented and followed-up on resolution of defects
• Participated in Lifelines to resolve critical defects
• Conducted client review meetings, coordinated testing with offshore teams
• Designed /executed Test Cases for Payment flows: Single Purchase, eWallet, Autopay for .COM and myMetro application
• Coordinated UAT testing activities and defect resolution with 3rd party vendors: Fiserv (Payments), USFI (myAccount), and Nuance (myMetro)
• Executed Device Test Cases for IVR and myMetro Activations and Payments
• Modified XML files by using SOAP UI for creation of various types of Consumer accounts.
• Conducted transaction integrity testing for Payments with various credit /debit cards,
• Tested account creation and Gemalto SIM activation process with domestic and International data plans using Order Entry Portal and Balance Manager for SBP subscribers on iPad devices and non-iPad devices such as Netbooks, Dongle 3G Data Cards, smartphone (small screen) iPhone, Blackberry, Samsung on iOS, Windows, and Android platforms
• Validated subscriber's profile, data plans in Telegence CSM, checked for successful provisioning of subscribers in TLG Switch Control and monitored the status of the subscribers’ plan usage, start/end date in Care Portal verified web surfing in active and expired data sessions
• Provided Switch Control support - provisioning requests for E2E OEP team.
• Validated various billers such as VTNS, OneNet, and Universal Biller for customer activities in the functional areas of Bill Presentation, Bill Analysis, Bill Dispute, Bill Payment, and User Administration, Company Provisioning
• Provided production support for billing issues - opening defects, tracking status of defects, closing and cancelling defects

Environment:Openet (OEP), BDeBill, Telegence - CSM Online/SWC, UNIX, Oracle, SQL/Toad,HP Quality Center 10, iOS, Android, Windows

Confidential, Richardson, TX

Device Tester

Responsibilities:

• Conducted multi-vendor handset conformance testing for Confidential &T (10776 Test Library) and Confidential using Confidential ’s MD8480C+, base station simulator for GSM/UMTS/HSPA technologies
• Programmed SIM/USIM and Tested various GSM/UMTS/HSPA handsets such as Blackberry, Samsung, Motorola, Qualcomm, Sierra Wireless for over-the-air protocol conformance in areas of Network Selection, Radio Resource Control, and Emergency Call (911) Processing
• Performed Manual/ Automated Regression Testing – Campaigns and CLI using RTD (Rapid Test Designer)
• Analyzed logs, opened tickets for bugs, retested and documented results
• Worked in Integrated System/End2End, and Functional Testing teams with responsibilities for Planning/ Designing andExecuting Test Cases for Switch Control Provisioning and Creating Accounts setup for Billing purposes
• Provisioned various transactions for local and national subscribers/ markets using both frontend and backend systems Telegence (TLG) – SASC (Stand Alone Switch Control) systems; Validated transactions using backend logs from various Unix systems and across various physical network devices: Transactions included Activate / Suspend / Restore, Cancel / Resume activities for subscribers, Add / Delete SOCs, Change SIM, Move BAN to BAN, Change Technology
• Fulfilled Handsets Provisioning Requests for various Confidential &T Mobility Retail applications
• Tested for successful provisioning of the subscriber features for handsets (such as SMS/ MMS/ Voicemail) in Confidential &T Mobility Network elements
• Performed live testing for GoPhone (Prepaid /Pay as You Go) new features and price plans with 3rd Party Ericsson’s prepaid application platform
• Tested/ validated various Data Usage Requests, SMS alerts with instant priceplan offer upgrades for excessive data usage
• Created various Consumer/Business Accounts (CRUs/ IRUs) using TLG CSM, API, Phoenix
• Used JackTrack, Clearquest to document Defects and Results.
• Participated in Test Cases / Test Plans Review Meetings; Discussed Test Results with Developers, and followed-up by retesting the fixes

Environment: Phoenix, Telegence – CSM, Switch, UNIX, Oracle 9, SQL, TestDirector 8.0, Quality Center,