SUMMARY

• Extensively experienced information systems professional with over 21+ years of extensive work in system analysis, design, development, and quality assurance in web based, mobile, client server, AS400, UNIX, and mainframe applications, with primary focus in Leading Quality Assurance Team.
• Serves diverse client base with excellent knowledge in variety of applications and platforms including manufacturing, ecommerce, finance, banking, trading, insurance, and telecommunications.
• Strong knowledge in SDLC, testing methodologies including agile methodology and techniques
• Experience in developing test plans, scripts, and test cases for manual and automated tools. Expert in creating from scratch, modifying and executing scripts in automation tools
• Proficient in analyzing functional requirements, creating test approaches, & test strategies.
• Expert in managing & performing different types of testing: system, integration, functional, User Interfaces (UI), regression, cross browser, database (DB), black box & API Testing.
• Selenium Certified Software Development/Design Engineer in Test
• Proven ability to absorb & present complex ideas quickly & accurately.
• Great experience in various technologies including architectures, languages, tools & applications.
• Proficient in web based bug - tracking tools such as HP ALM / JIRA.
• In depth knowledge in writing SQL queries for database testing
• Expert on testing complex financial & banking applications.

TECHNICAL SKILLS

Testing Tools: Selenium, Microsoft Terst Manager (MTM), QTP, Quality Center, Soap UI, QA Director, CUITe, Coded UI Test, iOpus iMacros, Compuware, IBM Rational Functional Tester (RFT), Manual Tester (RMT), IBM Rational Quality Manager (RQM), Clear Quest, ETL, SnagIt, BeyondCompare

MS Office Tools: Microsoft Word, Excel, Project, Visio, PowerPoint

Platforms: Ecommerce, IBM PC, Mobile, Sun SPARC Station, UNIX, LINUX, Mainframe

Operating System: Windows, SUN Solaris, Mainframes, MQ Series

Languages: SQL, PL/SQL, C, C#, COBOL, Pascal, RUP, UML, HTML, DHTML, JAVA, JCL, MVS/ESA, TSO/ISPF, VSAM, CICS

Networking: TCP/IP, SNMP, SMTP, POP3, FTP, & HTTP

Databases: Oracle, UDB (DB2), MySQL, Sybase, Informix, SQL Server, Microsoft Access, TOAD, DBArtisan, PUTTY, KEA, DbVisualizer, MS Query

Version Control: Clear Case, MS Visual Studio, Visual SourceSafe, PVCS, Continnus, IPM

PROFESSIONAL EXPERIENCE

Confidential

QA Lead / Associate Manager

Responsibilities:

• Define, create and manage Regression Library Framework
• Define and manage processes related to the creation of and maintenance of the regression library
• Serves as an admin of testing tools
• Work with QAs to ensure automation of regression tests and assists where needed
• Manage the execution of the regression suite, as well as related processes concerning maintenance of tests, identification of and closure of coverage gaps
• Attends grooming meetings for understating user stories with scrum teams and coordination with different project teams on functional requirements and changes.
• Interacts with multiple teams and responsible for coordinating test activities and QA deliverables.
• Develop test strategies, test plans, automation strategy & test scripts.
• Develop QA test estimation, Techniques and Metrics.
• Providing testing activity daily and weekly test execution and defect reports to customer Works with teams to create a strategy for managing test data and validating test environments
• Define, create & manage Quality Framework for Delivery
• Provides input related to the definition of L3 metrics and quality audits to ensure quality of delivery
• Participates in agile delivery meetings where needed
• Participates as a member of the release team
• Sign-off on the deployment of major releases and audit for quality
• Participates in quality management framework
• Accountable for one or more applications from a quality perspective
• Assists in the collection of data for quality reviews and participate in quality reviews as directed
• Deliveres DevOps Quality solutions
• Participates in PSI planning and other runway team activities
• Participates in technology governance activities
• Participates in quality improvement meetings to address top factory quality issues
• Manage product/process deviations required for production while ensuring customer needs are met from a quality and delivery perspective.
• Provide analysis of quality data for continuous improvement project selection
• Ensure that all QA Team members have sufficient work in the project. Acting as the single point of contact between Development and Testers.

Environment: UFT, HP ALM, Rally, DevOps, Legacy, DB2 (Mainframe), SAP, Tandem, Soap UI, Selenium, Jenkins, JIRA, Worksoft, Amazon Web Services (AWS), Java, Tandem, SAS, IMS, HANA(Big Data Technology), AS400, Oracle, PL/SQL, Visio, UNIX, Project, C#

Confidential

QA Lead / Sr. QA Analyst

Responsibilities:

• Analyzed Business Requirements, design, develop, test & deliver quality software products for Smart Public Safety Solutions project in a complex environment.
• Regularly interact with all globally located team members in the quality assurance process.
• Actively participated in a self-organized Agile Scrum Team.
• Developed and documented all test plans and specification for smooth integration into systems.
• Creates detailed manual test cases, documented, and automated this scripts in Selenium.
• Java Test Scripts execution from Jenkins and analyzing the results and reporting the defects
• As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.
• Schedule multiple jobs in Jenkins for test automation, design and test tasks as per sprint.
• Verified test execution history and saved test reports using Jenkins.
• Using AutoIT, setup works for all version of windows & automates windows GUI.
• With the use of Sikuli, automates both desktop & web application’s images & keyboard actions.
• Automates Adobe video / Audio player, Flash Games and create Maven projects.
• Identified, analyzed, and documented defects utilizing JIRA as defect tracking systems and works with development team to analyze and resolve these defects.
• Supported the application's Business As Usual (BAU) processes and activities.

Environment: Selenium, JIRA, Jenkins, TFS, Java, .NET, C, C++, HTML, XML, ASP.Net, MS-SQL Server, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, Visio, Windows

Confidential, Riverwoods, IL

Senior Associate / Sr. QA Lead

Responsibilities:

• Business requirement analyze, design, develop, test & deliver quality software products for Marketing Team in a complex environment.
• Participated in Agile Scrum team meeting where members works to determine who does what.
• Works with Business Analyst (BA) to determine requirements are captured correctly.
• Was involved in Scoping and estimation of Projects for Testing with 0 Defect goal.
• In-charge of end-to-end System testing for large projects
• Created detailed manual test cases
• Worked with development team to analyze and resolve defects.
• Participated in UAT calls
• Supported Production Implementation tasks and post Production deployment validations
• Worked with globally located teams on a regular basis.

Environment: UNIX, Blaze 6.10, SAS, Secure CRT, WinSCP, SnagIT

Confidential, Vernon Hills, IL

Sr. QA Analyst / QA Lead

Responsibilities:

• Conducting STP walkthrough with peer QA Lead, Development Lead, PM, & Business Experts.
• Performing impact analysis, creating requirement issue logs and clarifying all potential issue in the requirements.
• Coordinating full end-to-end QA environment set up: (organizing QA database refresh with production data & code deployments to QA and Stage environments, managing defects in TFS and QualityCenter, managing test data for QA, Stage and Production environments).
• Creating requirement traceability matrix to ensure all requirements are translated to test cases.
• Find out when to build out a single requirement into all possible permutations/scenarios (plot out test cases beyond FSD and technical design format) using PICT tool.
• Create and execute GUI test cases in test execution tool such as QC, TFS, MS Excel, and VSTEST.
• Develop test cases for the applications implemented in .NET by extracting requirements from the feature guide, worksheet selection, catalog feed technical design, and design comps.
• Testing on 3 domain specific websites, along with the Premium page (Open & Closed Loop) and E- Procurement system that receives order from marketplace such as SAP, Ariba & PeopleSoft.
• Manage and report defect status using Quality Center and or MS TFS.
• Monitor QA environment for exceptions using Exception Viewer tool, reporting unexpected findings.
• Determine impacts and manage test cases accordingly for unexpected change requests.
• Automate & execute regression test cases in Coded UI/CUITe/Selenium/iMacros/Python/MTM and troubleshooting failed regression tests, and environment issues.
• Validate basic security testing based upon Cross-site scripting, sql Injection, denial of service attack & CSRF methods
• Performed security testing by validating multi cookie domain for single sign-on for mutual authentication and Access Management for providing Authentication, and Authorization.
• Execute ETL testing which includes ETL data gathering process (product data extraction, transform to xml file, and upload xml file) for Product Reviews Rating & Recos projects.
• Executed testing Outbound product catalog feed from EDW (Enterprise Data Warehousing).
• Create release preparation by identifying features that can and cannot be tested on outted servers.

Environment: EDW, Soap UI, Selenium, ETL, AS400, Oracle Endeca Workbench, Oracle, PL/SQL, SQL Server, Visio, UNIX, Project, C#, .Net, IIS 7.5, MTM, Selenium, Beyond Compare, SnagIt

Confidential, Chicago, IL

Sr. UAT Analyst

Responsibilities:

• Test PaymentNet4, which is a Commercial Card Program, which simplifies the management and reporting of JPMorgan Chase Smart Pay card program with a single, easy-to-use system.
• Performs end to end testing for Migration which is to certify that PaymentNet3 data is accurately migrated to PaymentNet4 migrating clients.
• Validates Deactivation Activation & Reactivation (DAR) which is an internal tool that was develop to Migrate clients that reside on PaymentNet3 to PaymentNet4.
• Executes User Acceptance Testing on Legacy Internal Applications which identifies gaps between business stakeholder expectations and the actual deliverables being produced.
• Manage system testing for Confidential GSA, which is a Confidential application for Government.

Confidential

Sr. QA Analyst

Responsibilities:

• Works in conjunction with the Business Analysis and Development teams to ensure that applications meet requirements and are of high quality.
• Reviews Business Requirements, Functional Specifications, & Use Cases to understand the functional and technical requirements in order to test the application and verify those requirements are successfully met.
• Provides input to the estimation process.
• Analyze, Plan & created / managed test data to test the applications implemented in .NET.
• Creates test plan, test scenarios, test cases, scripts & Traceability matrix for maintenance releases.
• Established naming convention for test cases, test scenarios & recommends process improvement.
• Tested the backend and have extensively SQL scripts.
• Created & executed Build Verification Test cases (BVT) manual & automated using QTP.
• Create & track defects using Quality center.
• Tested Task Processor, Audit Logs, Audit Reports, & Mappers.
• Created Orders and verified the web services through SoapUI.

Environment: QTP, QC, Beyond Compare, SnagIt, MS Visio, SoapUI, IDW, CustTrax, Oracle, MS SQL Server, UNIX, MS Project, Novel, Crystal 11, Java applet, ASP, .Net, C++.

Confidential

QA Lead

Responsibilities:

• Participate in project planning for test deliverables, and coordinating with Project Teams on all planning efforts related to the Release schedule, resources and environments.
• Analyze the Design, Application Architecture, Business Requirement Documents, Use Cases, System Requirement Specifications, data requirements and integration with other systems.
• Participate the requirement meetings for ensuring requirements are clearly defined and testable, and Review & test the Requirement documents.
• Works with PM, Development and UAT teams to develop ‘Over all Test & Review Plan’ (OT&RP), System Test Plan (STP) & User Acceptance Test Plan (UAT).
• Coordinated with project management & development team for the code drops environments.
• Defining quality processes, checkpoints, & standards.
• Analyze the requirement documents to establish Test Approach, Test Strategy & create STP.
• Involve in the risk assessments & prioritized the Requirements according to the risk involved.
• Works with different Claims Processing systems such as CHIP ( Confidential Chip Claims Processing System, Claims Payments System, DNET (Dental Net System), & TDENT (TeleDent System).
• Review of test cases and test execution to ensure delivery of quality software.
• Create, modify & executed test scripts for IBM Rational Functional Tester (RFT)

Environment: Clear Quest / IBM Rational Quality Manager (RQM), Quality Center, RFT, RequisitePro, MS Project, IBM S/390, TSO, JCL, DB2, File Master, Endevor, PL\SQL, Cobol, ITS Software, Visio 2003, Novell Client, Unix, eDart, MS Access, SOA Web Services, eComply.

Confidential, Cleveland, OH

QA Lead / Sr. QA Analyst

Responsibilities:

• Using Rational Requisite Pro, manage the System, Functional & Technical requirements.
• Review Functional and Design Specification documents, identified Test Conditions, Ambiguities, Conflicts, and Risks.
• Create, maintain, and established QA standards.
• Prepare Test Estimation for this project.
• Planned / defined Test Strategies and coordinated test efforts for all Production Verification Testing efforts.
• Create Test Plans using IBM Rational Test Manager.
• Facilitate QA Test Plan reviews meetings.
• Created and managed test data for test case execution.
• Create test cases from use cases & execute automated tests using Functional Tester (RFT).
• Create and executed SQL queries to check proper data population in application tables.
• Defined, maintained, and delivered Test Prep, Test Execution, and Defect Metrics.
• Maintain the quality of the application through ‘Quality Gates’ which define the quality checkpoints and quality processes that occur throughout the project.
• Utilize Six Sigma methodology and tools.

Environment: Compuware QA Director, IBM Rational Functional Tester (RFT), Manual Tester (RMT), Clear Case, RequisitePro, MS Project, TSO, JCL, DB2, PL\SQL, CICS, Visio 2003, Clarity Reporter, Novell Client, Visual Studio 2005, Visual SourceSafe, MS SQL Server, MQ Series.

Confidential

QA Lead / Sr. QA Analyst

Responsibilities:

• Analyze the architecture, functional spec, data requirements, and integration with other systems.
• Prepared effort estimation document for the project.
• Develop test scenarios/test cases through WinRunner, and prepare test data.
• Prioritized the Requirements according to the risk involved to the system.
• Tested with different applications such as Curves Tool, Edit Screen, Reports, Jersey Replay Publisher, Web User Edit (WUE), TallyTool & ISIS.
• Provided Test Estimates for various phases of the project.
• Verified Jersey message bus which is a ‘publish / subscribe messaging system’ linked to the OBS object transaction system.
• Tested OBS, which is an Interest Rate and Credit Derivatives Trading System.
• Worked with software development team to find the best solution of software and GUI problems.
• Preparing and maintaining Requirement Traceability Matrix document.
• Review of test cases and test execution to ensure delivery of quality software.
• Preparation of test scripts and test data for the automation regression testing.
• Executing functional as well as regression tests parallel for the maintenance projects.
• Test director set up before and after the testing phase.
• Check in and checkout of testing documents in Clear Case.
• Presided the Kick-off meeting, prerelease meeting and sign off meetings.

Environment: WinRunner, QTP, Clear Case, Clear Quest, C++, C#, JAVA, J2EE, VB, UNIX, Sybase, Windows 2000/XP, WME, SOA Web Services, Lotus Notes.

Confidential, Silver Spring, MD

QA Lead / Sr. QA Analyst

Responsibilities:

• Tested updates on VeriCheck which is a Order Processing System which track and ensure the timely processes and completion of DSL orders as they flow through multiple systems.
• Performed Manual/Automated testing, Regression, Backend & Interface Testing, and Supporting the VeriCheck Application that developed in JAVA, J2EE, C++, C#, TCP/IP, Perl, and IIS.
• Verifying the Data Flow from ECO & NSOP on a daily basis, recycle the processes.
• Using SQL queries provide VeriCheck specific information to people from other Systems like SSP, E2E, SOM, HBI, Netway/gate, OASIS, OLO, SGW etc., providing them with Data Points.
• Taking up a daily status call on the DSL escalations & E2E testing Team's calls.
• Manual and automated Testing and Supporting the SLM application with any new Enhancements, verify the IR's opened and make a Report on all the IR's.
• Work with the Developers to get the changes done or make the fixes as per client’s initiation.
• On Broadband Assignment, Activation, and Inventory System (BAAIS), testing the infrastructure and order management for Broadband services like Fast Packet, DSL, and FTTP.
• Serve as a Work Manager for Data Quality & the PCC Testing Process.
• Provide statuses, reports & order completion notices to multiple VADI Organizations and ISPs.

Environment: Win Runner, Test Director, C++, C#, Visual Studio, JAVA, J2EE, VB, TCP/IP, Perl, Web Logic, IIS, Sybase, Oracle, Windows 2000/XP, SQL Server, OSP, EDW, LINUX, UNIX, Lotus Notes.

Confidential, VA

Sr. Software QA Engineer

Responsibilities:

• Designed and developed the master and detail test plan using test director.
• Manage to QA requirements & Updates on testing progress.
• Defined Ambiguities with the Business and Functional Requirements and worked with Business Analysts to clarify Ambiguities.
• Developed the test cases for functional, System, Integration, & Validation testing.
• Created Test cases for each manual and automated on WinRunner for Regression Testing.
• Implemented the Confidential testing procedures (SDLC) in the testing the application.
• Performed Web Testing to verify the data interface between various application modules
• Verified traceability of Test Conditions to Test Cases.
• Test the application on different Operating Systems and reported bugs in BLT.
• Conducted Manual/Automated testing, Regressing testing, and Back-End testing.

Environment: WinRunner, BLT, Test Director, HP UNIX, JAVA, Servlets, JSP, JAVA Script, XML, HTML, XML Spy, Win 98/ME/2K/XP SP1 & SP2, Oracle, RSA.

Confidential

QA Lead

Responsibilities:

• Reviewed the requirements and insured that it is clearly defined and testable.
• Analyzed the Design, Architecture Documents, IT Plan, Use Cases, and SOW and developed Quality Management Plan, test plans, supporting test cases & scripts.
• Defined quality processes, checkpoints, standards, and created master & detailed Test Plan.
• Created & executed manual & automated Test cases for Integration & factory acceptance test.
• Created Test cases for each manual and automated on Win runner for Regression Testing.
• Used Test Director to organize the TSL Scripts and developed test suites.
• Performed database testing by writing SQL Queries to retrieve data.
• Coordinated with PMO & Timely update the status of bugs logged.
• Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management

Environment: Win Runner, Test Director, Clear Case, Clear Quest, Visual Studio, .Net, C#, SQL Server, JAVA, J2EE, VB, Web Logic, IIS, Windows XP, and Lotus Notes.

Confidential, Silver Spring, MD

Sr. QA Analyst

Responsibilities:

• Tested Service Level Agreement Manager (SLM) which support monitoring and reporting on the operational parameters such as Mean Time to Repair, Network Availability, and OTP & includes interfaces to Virtual Inventory, Status Tracker, vRepair, TCAL and EA Portal.
• Executed software test life cycle on BSAS project which managed Separate Data Affiliate & interfaces with DNMS, MAESTRO, WAFA, Customer Tracking Tool, Telcodia’s Delivery, EDW (Electronic Data Warehousing), BIAS, NCON, CSM, Remedy User and VADI.
• Analyzed requirements for E-Business, which is a project with Consumer, Business, and National Operations. Created and executed system test plan & test cases, logged & track defects using Test Director. Worked on Wireless, My Account, Secure E-mail, eGain and Contact Us modules.
• Executed Integration, system, and end-to-end testing for DNMS, which is the Operations Support System, used to manage Confidential ’s DSL and Fast Packet Data Networks such as ATM, Frame Relay, FDDI, & FNS. DNMS provides Fault & Inventory Management, & Trouble Ticketing.

Environment: Win Runner, Test Director, Continnus, X Runner, C++, JAVA, J2EE, VB, TCP/IP, Perl, Web Logic, IIS, Sybase, Oracle, Windows XP, LINUX, UNIX, Sun Solaris, Lotus Notes, JCL, SQL