SUMMARY

• Professional Summary: Global Quality Leader wif Fortune 500 experience and Applied Statistics background seeking key management position in a strong organization.
• Over 13 years of Quality Engineering and Management experience in consumer appliance, medical device, and automotive industries wif aptitude for product, process, and personnel development.
• Proven ability to drive quality into products through cross - functional team leadership in time sensitive competitive environments both domestically and abroad.

TECHNICAL SKILLS

• Minitab
• SAS
• Flowcharting
• Time Studies
• Design of Experiments
• Six Sigma
• ANOM
• AIAG skills (Control Plans, Process FMEA, Design FMEA, Feasibility Commitments)
• Microsoft Lync
• Microsoft Office
• Presentations: PowerPoint, Prezi, Corkulous

PROFESSIONAL EXPERIENCE

Confidential, Boca Raton, FL

DESIGN ASSURANCE MANAGER / QUALITY MANAGER

Responsibilities:

• Managed Quality Team for Global Appliance Business for Fortune 500 Company (>$1 billion/year sales).
• Promoted twice in first 3 years from Senior Engineer to Manager of Quality Group reporting directly to VP.
• Led Design Assurance Engineering team in driving quality into the design of household appliances for mass retail market, while collaborating wif teams in China, India, EU, Central, and South America.
• Utilized PFMEA, DFMEA, QFD, Control Plans, Process Flow Charts, and Fishbone during projects.
• Managed system for tracking warranty return findings to maintain post market surveillance.
• Instructed Statistic and Quality modules for Six Sigma Green Belt / Black Belt Program Classes.
• Guided PPAP’s/ Production Start Authorization Process for Appliance Business.
• Established warranty trending methods and trained quality team.
• Screened and interviewed prospective candidates for employment.
• Conducted labor planning for yearly project requirements to maintain proper quality impact.
• Evaluated Consumer Product Testing and conducted Gap Analysis to identify product-testing challenges.
• Created and maintained design files for medical devices to meet FDA requirements.
• Used Text Analytics software (Clarabridge) to diagnose and understand star rating data.
• Liaison wif customers to communicate actions and details for quality inquiries.

SENIOR QUALITY ASSURANCE ENGINEER

Responsibilities:

• Planned and led quality teardown blitzes on warranty returns to identify top warranty dollar drivers.
• Drove CAPA’s for product failures and warranty returns to identify root cause and TEMPeffective corrective action.
• Led quarterly risk management evaluation to monitor trends in warranty returns involving safety.
• Lead ISO 13485 trainer for medical device product team and 3rd party audit lead for surveillance audits.
• ISO13485 lead internal auditor.
• Trended MDR / Non MDR return reasons for medical devices.
• Analyzed and trended call center data for identification of consumer dissatisfaction and warranty drivers.
• Conducted Supplier audits to evaluate quality systems and ongoing reliability testing lab capabilities.
• Developed supplier quality audit questionnaire to provide framework for audit.
• Guided monthly warranty meetings by product category to identify team focus and relay warranty data.
• Analyzed current product design for cost reduction opportunities, safety, and design for assembly.
• Established yearly financial plan for all warranty accounts (i.e. replacement, freight, free goods, claims).
• Developed product claims testing validation protocols to document claim compliance.
• Administrator for electronic quality systems and databases.
• Developed Deviation Request system from paper approvals into electronic system wif online approvals.
• Lead team to implement Box Fan drop-in motor dat resulted in over $1M in warranty savings.

Confidential, Ormond Beach, FL

QUALITY ENGINEER

Responsibilities:

• Quality Lead on Automotive OEM projects.
• Team Lead for implementation of web based ERP system.
• FMEA Leader for Automotive Team.
• Responsible for PPAP’s and all its elements for Automotive department on OEM products.
• Studied production process and implemented improvements using Poke Yokes and go/no-go gauging.
• Performed Capability studies and developed SPC for automotive department.
• Established internal & external defect tracking wif reporting.
• Responsible for investigating root causes for Corrective Action using 8D’s.
• Developed Supplier Quality Manual.
• Steering Column Bellows - Led design/process improvement in an effort to localize production.
• Ford Taurus - Implemented a changeover part in a 4-month span quickly ramping up from 0 to 8000 exhaust bellows per week. Confidential team cited during a Ford meeting as having a flawless changeover dat results in over 1 million dollars in savings yearly each for two members of the Ford Supply chain.
• GM Corvette - Led Fuel Crossover Bellows team dat transferred line from defunct company and improved the line from the lowest on customer quality grading to defect free. Implemented new process dat eliminates scrap on sheet metal by over 60%.

INDUSTRIAL ENGINEER

Responsibilities:

• Established production standards by evaluating workflow and performing time studies.
• Consolidated material inventory based on annual usage into Kanban System.
• Liaison wif customer on quality issues, training, and prototype parts.
• Evaluate current designs for cost reduction possibilities.
• Responsible for writing production procedures for current and new processes.
• Analyzed new parts and developed quotes for customers.
• Scheduled production for 3 years on all parts made for multi-million dollar GE Engine Turbine Contract.